Takealot
reviews and complaints

I work in IT so fully appreciate the fact that companies are driving digital processes. However we can all agree that digital doesn't quite yet support the exceptions.
I placed a R5000 order with Takealot on 28/07. Got told on 03/08 that supplier for one of the items no longer stocks the product, fair enough even though notification was late. Today, when I should be receiving remaining balance, my phone, get an email notifying me that the courier got robbed with my order. Again, it happens, especially in this country. What I don't appreciate is the fact that I couldn't get proper support through the call centre. First I was put on hold when asking to be put through to the person who mailed me as I wanted to make arrangements for the product no longer in stock. Secondly I get told that the phone which I know is in stock in Jnb would now take 7 days due to the replacement process. Why should I wait a week due to theft? Had I just got transferred to the right person this exception would have been dealt with seamlessly. Instead I have to wait for email notifications for accurate information. When time is of the essence, I cannot rely on email notifications, alternative arrangements need to be made and fast. This is shocking customer service. The standard of which I'm unaccustomed to within the whole two years I've been purchasing from Takealot.

I ordered items online and it was scheduled for delivery on Friday 03 August 2018. On the Thursday morning 02 August 2018 I received an sms informing me that my order will be delivered (to the business address I provided and have received every single previous Takealot delivery from). Around 11:00 that morning I missed a call from an unkown mobile number. I tried to return this call 11 times without any succees, and shortly after that received an sms stating that "the recipient was not available for delivery". I think this is absolutely ridiculous. So, I pay for something, and am informed of the delivery, arrange my day to be at the office to receive it, and then because I missed the call in the nick of time now cannot have the items I have already paid for. I can now see why Takealot is getting such a bad name.

My address was clearly stated on my order, however my package was delivered to another apartment block down the road. Fortunately someone from that apartment block called me to inform me that they have my parcel and left it with the security. I then had to go collect it from there.

Firstly, I order off takealot for the sake of convenience and having to get in my car to go fetch my parcel from another apartment block completely defeated this point.

Secondly it was not a small purchase, it was a kindle paperwhite. Thank goodness the lady who received it was honest enough to give me a call to let me know it had been delivered to her.

My order [protected] was delivered yesterday, 30 July but one item was incorrect. I ordered an 'Island Club Girls jnr Delux backpack black with white flowers, but received a navy blue 'Edison' bag bar code 6 [protected]. I informed customer care but have heard nothing since...
Please can the correct item be delivered/swopped asap this week as I am away from Friday 3 to Monday, 13 August and especially ordered this item for my trip away ! :(
Regards
Jessica

i ordered a Defy stove online on the 24th of july which was meant to be delivered on the 26th of July which wasnt, i had to contact the callcentre to ask where my order was and they told me that its on its way and i should receive it on the 27th of July of which i didnt, when i went online today 30th to my surprise it says the stove was delivered to the address i put on the system of which it wasnt. i signed up that my mother N filda receive the stove on my behalf and sign for it as i will be at work. No stove was delivered at my address and when i spoke to Calvin Mtheto he firstly refused to give me his surname telling me that its the company procedure but luckily he sent me an email with his surname, he stated that his manage wasnt available and will contact me as soon as she gets to the office which im still waiting ive been calling these people all day sine 7 in the morning with epic fail to get my query resolved. i want my full refund and they must go collect the stove wherever they left it or delivered it to
. how can they allow someone else sign up for my stove when i clearly asked that it be received and signed for by my mom? pure negligence and no regard whats so ever for their clients

I had a question and query regarding the outcome of my return.
Now it has been returned without any further feedback given to me regarding my query, and it was shipped to a different address as were it was picked up (without even confirming).
This is very bad service I an receiving from Takealot!

I have contacted asking for feedback, but with absolutely no response.

I have ordered a set of Goosebumps books and Take a lot sent me the wrong set. Then I ordered it again and again i recieved the wrong set. Then I ordered a back pack now they are out of stock. This is pathetic. The second time I ordered the books I had to wait for almost 2 months. And now there is no stock of a back pack I ordered the day it went on special.

I am so disappointed and will in future think twice about using Take a lot. I have heard so many good things about Take a lot and the first 3 times I ordered things they all came wrong or there is no stock. This is the 3rd time I am conplaining about it and nothings happens.

Good afternoon,

I ordered goods to the value of R 895.00 online from Takealot.com and paid by credit card and a R 150 voucher I had.

When the order was delivered, one item was missing. When I checked my order online, I saw that this item had been cancelled by Takealot.com (see item B on the attached order). Also on the attached order, you will see that the R150 discount voucher was correctly applied against the balance of my order (see item A on the attached order).

I checked my account and saw there was a credit of R 245 not R395 which was the amount paid for the cancelled item. When I contacted Takealot.com they informed me that since there was a cancelled item on the order they reversed the value of the voucher against the amount owed to me. Notwithstanding the order on their system showing the discount having been applied against the balance of the order, they were adamant the refund due was only R 245 - citing their "Returns Policy" which is nonsensical, as I didn't return anything. I then requested a refund to my credit card of the R245 (which I still believed should be R 395, but didn't have the energy to argue about), only to be told they don't do refunds, only credits to the account. It is my understanding that this is in contravention of the CPA, as this is not a "change of heart" refund, but an inability on the part of the company to supply an item they charged me for. I was offered a replacement voucher for R 150 which I declined - the voucher used in the order was already a replacement voucher on a previous order where Takealot.com was unable to supply an item I had paid for. This replacement voucher was valid for 2 weeks, effectively forcing me to purchase goods to realise its value. I certainly wasn't going to fall into that trap again!

I also referred them to clause 5.2 of their Terms and conditions which states:

NOTE: Takealot or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Takealot or the Third Party Seller come into effect (the "Sale"). This is regardless of any communication from Takealot stating that your order or payment has been confirmed. Takealot will indicate the rejection of your order (by Takealot itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

Takealot.com was still not prepared to refund me the money they owe to me.

I hope you can help me with this - if not, let this at least serve as a warning to people dealing with Takealot.com.

Good day to whom it may concern,

I received my takealot package on the 27/06/2018 with a phone cover,
today is the 20/07/2018 and y cover has broken for now reason down the lining (please see images below), with the purchase i have also ordered a pop socket which is now attached to the cover and prices t R150 and thus i cannot return it as the pop socket is stuck to the cover. On that note i would like to just be refunded for this product as i would not like a new one.

On the 11 July 2018 my order #[protected] I received an sms that my order will be delivered on the 13 July 2018 before 17:00.

On the 13th I waited until 17:00 no parcel was delivered. the next day I got an sms my parcel is delayed to delivery on the 18 th July 2018

Why must I wait for my parcel if they promosied to deliver it on the 13th July, no one phoned me.

I think this is very bad service and the client must know at all times.

Why do you sent out sms'e if you dont keep by it

Still no concise information regarding my order with takealot, nor any movement on the tracking system or indication of delivery,
all your competitors are able to give a clear and precise delivery date, even SAPO has a more reliable tracking system and to top that delivers quicker too.
based on your customer feedback on various platforms including facebook & hellopeter You can see that 99% of your complaints are due this lack of communication, unreliability and bad customer service all stemming from the same cause.
I have been a loyal customer since Kalahari days but with each order things become progressively worse. and it seems that you are in no way intent on heading the voices of your supporters.
this is really not wise as more and more competitors emerge offering the same products at the same or similar pricing with more effient delivery, concise tracking and better all round service.
your call centre agents could learn from government departments, you tracking and delivery could learn from Sapo all in all im very dissapointed and feel ill be forced to take my patronage elsewhere which is sad for me given all the years Ive remained a client and all the people Ive recommended use your shop.
This is not on I was promised delivery within this week

My delivery was scheduled for 10 July needless to say i received a very disturbing email from Takealot telling me that they are sad that i have cancelled my order and they are waiting for me to return it. I HAVE NOT RECEIVED MY DELIVERY AND NEITHER HAVE I CANCELLED IT. Upon tracking it on their website there is a different story of the order having been sent to the wrong courier company and will be re rerouted. Today 11 July i tracked the order again and i see that the courier company has sent the order back to Takealot. This is so freaking frustrating because in all this no one is communicating with me. WHEN WILL I RECEIVE MY MICROWAVE WHICH I PAID MORE THAN R4000 FOR? I am so angry and frustrated right now.

On the 6th of July, I bought the 15 piece heavy bottom stainless steel cookware set and surprisingly my order was delivered on the 9th of July. Unfortunately I was not at the office at the time that it was delivered at my workplace. I only got a chance to open my parcel in the evening and I must say, I was not happy at all with the quality of the spoons and shovel. They look rusty and that is a safety hazard because I will be dishing out meals with them. I don't know how one can package such for a customer but I would like to request that they be replaced or you can come fetch the whole set and I get my money back.

I ordered goods via Takealot earlier in this week. The goods are worth +-R800. I was promised delivery today (29.06.2018). At around 11h00-12h00 I logged in to track my order. The message on the tracking was that I missed the delivery. I called Takealot, who responded with 'you did not answer your call when the delivery man was there'.. and he apparently left. I received no such call and argued that I would like to see the delivery call log.. as I am not a LIAR... They then rescheduled for tomorrow (30.06.2018)and sent a SMS to confirm. I left my phone in my house at around 17h00 as I stepped outside, and when I returned back in, the phone had missed calls on. I immediately returned the call, and to my surprise it was the delivery company. They were apparently at my gate for my delivery but had left in the 10 minutes I was out...

They state they will deliver tomorrow (30.06.2018), as per the delivery employee. We will see.

I am angry because in the first place, I was lied to about a call that was not received... Secondly, Takealot reschedules for 30.06.2018, and unexpectedly the delivery company arrives without my knowledge at my gate...

I have not received my goods, and am fairly certain I probably never will!

One would expect the best service from the largest online service provider in SA, yet it seems it is the worst.

I ordered a Nokia 8 cover and screen protector on Monday 25/06/2018 and was advised it would be delivered by Friday at the latest and then now, close of business Friday 29/06/2018 I get an email to say they don't have it in stock. I have already paid, and I'm waiting for delivery and then 4 days later you realise we don't actually have this item?! It's a huge inconveniencce as I will be flying out on Monday and I planned this in such a way that I would be 100% sure this would be delivered before my trip. I am a first time customer with takealot so I had no idea that this kind of thing happens. I thought that when you place an order it would be for something they have in stock, surely?
Ref number; 5446022 - I just called to find out if they can help me but the solution is "wait 3 - 4 working days" and hopefully they might have this in stock next week. So it isn't even guaranteed. I'm so frustrated.

I ordered a gift on Thursday and it was promised to arrive on Tuesday. Today is Friday and my flight is leaving without the order. This is very disappointing since I purposefully chose takealot to guarantee speed. Its instances like these that makes one switch to a different provider! If there are problems, let me know I could have made a plan. No I am going empty handed when I paid a lot of money.

Hi
I wanted to complain about the poor unprofessional service from both Takealot and Fast and Furious couriers.
I placed an order on 22 June 2018, my order was completed and at the couriers on the 24 June 2018, I was supposed to receive the parcel on 27 June 2018.

I made several phone calls to both Takealot and the couriers Fast and Furious. They just kept promising to call back but nobody called back.
I called from 8 am on the 28 June as well same story lies and excuses.
The disappointment is that these were gifts for my kids.

I am a regular customer at Takealot but they don't care.
What if another 1000 unsatisfied customers stop supporting them your company will close down.
I suggest you treat your customers better and jack up on your service.

Shamim Dawood

My watch broke and i sent it back since there is a warrntee on the watch and than i get an email asking for payment when i havnt ordered anything. I still have no feedback on my watch its been over a week and everytime i call them there 4 options given are incorrect meaning each option i select say the number you've chosen is incorrect so im very frustrated not knowing what to do how to get into contact with them

Dear Take a lot,

You have a distribution center operating from Schoonmill, on the corner of Schoonder and Mill street Gardens, Cape Town.

All take lot drivers are parking illegally, making noise after-hours and repairing their motorcycles in the street everyday and has caused quite mess, please take a look at the images attached.

Please note that since take a lot has moved in we have had very little space to park, we cannot drive on the road due to all the vehicles parked illegally on pavements and sidewalks. All your drivers hoot constantly at the gate while trying to exit and enter the offices at all hours of the day, even after hours. Your drivers are also using the existing space to repair their bikes leaving oil stains and parts laying around on the sidewalk.

While we understand that you are operating a business, we also expect your team to respect the fact that they are operating in a neighborhood where people live and sleep, essentially your customers since I also buy from takealot. Whats more surprising is that I have full view of all your delivery teams and how they handle takealot products before they are delivered to your clients, this is very concerning to see…

I really would like to discuss this matter urgently with someone at takealot. I have tried my best to establish contact with the local manager, but no one seems to care and no one has gotten back to me

I'd like this matter attended to immediately and looking forward to someone at takealot to contact me.

Regards

Jonathan
Concerned resident on behalf of the other residents residing at Schoonmill.
[protected]

To whom it may concern,

I purchased a Hisense Smart TV from you more or less 2 weeks ago. The TV is extremely slow and does not respond on the apps. I had an older version of exactly the same TV and that worked perfectly. Can you please advise me on a solution or software update if possible?

Order nr: [protected]
Inv nr: [protected]

Kind regards,
Willie