Takealot
reviews and complaints

I placed an order with Take-a-lot and was advised that my parcel was out for delivery that morning.

I then receive a text message advising me that my parcel could not be delivered with no explanation.

I then logon to track my parcel and find no communication advising me or a concern or a delay.

I then had to call the call centre to speak to a not so happy call centre agent who was not eager to help.

I was advised that due to no drivers being available that my parcel would no longer be delivered today.

No other specifics were given, no call from Take-a-lot was received saying we are sorry.

I just think its shocking that a customer needs to follow up on an order and that Take-a-lot doesn't care to apologise or even inform the customer that the error is on their part.

My reference number for the call is 7274541 the order number is [protected].

I feel very let down and disappointed.

I ordered a Garmin fenix 5s rose gold on the 26th November, delivery took place on the 30th November just to have found that its not the watch I ordered.
After I have requested a return and said I want my watch I ordered as there was stock, I still het an email to say there isnt stock of the watch.
Its unacceptable because its not my fault the warehouse packed wrong, feel that my watch must be sent to me takealot muat make a plan to get a watch like I ordered.

Bought a Cellphone from Takealot in August 2018 (Sony Xperia XA1 Ultra). The phone starting having problems in October 2018 i.e Freezing, speaker issues, whenever you on apps it would kick you out. Thus decided to return the order on the 30 October 2018. However on collection of the item i had not included the charger adapter in the collection bag. I asked to individual collecting the goods if this would not create an issue in evaluating the item and she said no it wouldn't. The following week i was informed the were missing accessories with the item i.e. the charger adapter and they would not evaluate the item unless all the items were received. The adapter was then collected on the 09.November 2018. However my item has still not been evaluated and you can imagine how stressful being without your phone must be as it close to a month now when the item was initially collected. I am not sure whether its a case of not wanted to refund me or just simply being ignorant. It is very disappointing and frustrating as you can imagine. And when ever i call the customer service I am told the matter is being looked at.

My order was in stock when I purchased and paid for it. The delivery status date updated today and stated it will be delivered on the 6th December. Only to see my order was suddenly cancelled and A gift voucher credited to my profile, no communication from takealot as to why it's cancelled or to even say it was cancelled I was only aware because I logged on to the site. THANKS TO TAKEALOT I WON'T BE ABLE TO GET THE GIFT I PURCHASED TO THE PERSON ON TIME.

I was supposed to receive my order today but I didnt. When I tracked my order online it showed that they came and I wasvnot around. While I have been waiting whole day. Nobody called to say they were outside.
Secondly I called them and a consultant dropped a call on me while I was trying to explain that I will not be home at 2pm on Monday as he said he scheduled for Monday.

Its my first time ordering from takealot and already im frustrated and dont think I will order from them again.

After numerous mistakes I still haven't received a order I paid for almost a month ago. First the wrong item was delivered which was okay I can understand one mix up. Then when they eventually came to pick up the wrong item I was informed that I would only be getting one item out of the 4 I paid for (when am i getting the other 3? Nothing has been said about that). They missed that delivery date as well because that one item was sent to the wrong dispatch or something - AGAIN. Eventually I received it, still waiting for my other 3 items, ITS BEEN ALMOST A MONTH since I paid. Really?

Hi, I did an order and then received an email that one of the books were cancelled as it was out of stock ([protected]). I was informed that my account will now have a credit. I replied that I don't want a credit. Please credit my credit card with the amount. I send this email on 14 November. To date I have not received your response. Over the past weekend I searched online for the book that you cancelled to try and order it elsewhere. Then to my surprise you had the book. I have also placed another order ([protected]) in the meantime with you and I then saw this has not as yet been shipped.

So, should I not have been asked if you can wait for the book that was out of stock and then send it all together with my other order, or send it with my second order? ([protected]). I have just checked and it has not been shipped. Point is now I was charged extra delivery costs and this could have been avoided. You cancelled that book and not me. Now a couple of days later the book is available.

This does not make any sense to me. I see this as poor management of orders which cost me unnecessary money

E Bezuidenhout

We won't shop at Takealot again! Ridiculous policy when you use a coupon (R150 off R350) and need to be refunded. We ordered goods for just over R1000 and when it came to delivery (which is slow I must add!) one of our items (a fan) was missing. After numerous calls they finally let us know that the fan was out of stock and we would be refunded. The amount refunded is less the full R150 even though our order (minus the fan) was far above the qualifying R350. It was not even our fault! Inflexible management - stay well away and rather stick with brick and mortar stores!

I had a voucher which I used to place an order, I never followed through with the order so it was cancelled. When I tried to use my voucher again it said that it had already been used. For 4 days Bandlakazi Mbolambi messed me around via email telling me over and over that my voucher was already used, even once telling me to call FNB to sort it out!?

She is clueless and unwilling to help. It is sad that such a great company has such terrible representatives "helping" customers.

I called Takealot today and in less than 20 minutes Mandisa sorted it out for me by just taking a little time to look into the matter properly.

There was a driver who came to make a delivery he blocked the way when a gate is opened he just sat in a car and opened a door, I opened the gate 3 times. He was wearing a take a lot golf shirt and his registration number is JKV532 GP and the car is a Daewoo the incident took place at 221 Glover Avenue Lyttelton where on 12 November 2018 my Name is Unathi [protected]

This is the worst company for trying to return a product.

No straightforward process. Will not refund card only account... Not sure that is even legal?

Email a complaint on their website and receive and email back saying they no longer reply to customer emails. Spent 2 hours on the phone just to return a wireless mouse.

All good when things go ok but like pulling teeth when a customer had a query.

Crap customer service
I am closing my account with them... Life is tooooooshort!

I've been keeping a close eye on some of the ‘specials' that takealot punts and noticed that while the percentage discount changes, but it barely impacts the base price of the product.

Over the last year for instance, the Taurus Hexa Striker automatic vacuum cleaner has been on sale for R999.00 (even when there is no discount) - I know this because I was interested in purchasing one.

Magically, today it was declared on the daily deals as being 50% off and has dropped to R849.00 with the ‘normal price' being R1699.00. Either someone is not mathematically inclined or they're taking clients for idiots by inflating the ‘normal cost' to accommodate the supposed discount.

Is it normal for Takealot to over exaggerate their deals to attract unsuspecting customers?

I am very disappointed in takealot. I ordered a lenovo laptop charger of R246 plus R60 delivery which is R306.
Firstly they packed the wrong product and had to cancel my order (Order nr #[protected]) and refund me. My refund took about 7 workdays and they only refunded me R246 and not the delivery. They told me that they charge for delivery when the delivery person were at my home.
Nobody called or contacted me not even buzz my door bell. They sent me a message saying that they will deliver it on a Monday again because they couldn't get a hold of me. (I was at my home the whole day) Money came and I heard nothing from them.
Eventually i got my refund of only R246 and not the delivery of R60.
I believe this is a fault from Takealot and not mine. This is unprofessional taking money for themself after they made a mistake of not delivering the correct item and not even contacting me when there "was" someone at my door. Very very very disappointed in Takealot.

Ordered a PS4 game which has a release date of 26 October 2018 (Order No: [protected]). Order was placed on the 23rd.

Shipping to JHB Warehouse happened on 25th of October, but delivery will only happen on the 29th of October.

The whole point of ordering from Takealot is so delivery can happen on the release date, not 3 days later.

When contacting Takealot, I get told that delivery doesn't happen on Weekends, but today, the 26th, the day of release is a Friday and not a weekend.
Then I get informed that the shipping only happened on the 25th, which still doesn't explain why delivery didn't happen today.
After all this explanation I am still not told why it wasn't delivered today.

When I ask if I can have the order cancelled, this will also only be able to be done on Monday.
So, not only do I not have the product I paid for, the same product I could have walked into multiple other shops and bought on the 26th or the weekend, but I am also being held ransom with the money I paid for it.

Previously, Takealot was a helpful site with delivery of newly released games being done on the release date, but since this is not the case, i don't see the point of using this site beyond the completion of this order.

Hi,

we ordered the Parrot 16mm Magnet Map Pins - Black (Pack of 25) from Take a lot order number [protected]. Delivered to us on the 22 October and ordered on the 10 October

as per your exact description this comes in a pack of 25 but the box only had 21?

this is not on if you advertise that this is a pack of 25. that is 16% that was NOT included as promised and that is not on.

i would like the remainder that is advertised that is missing in the box.

please advise what other details you require.

Please refer to the following actions for replacement and return of my laptop:

2018-07-12 Bought item

[protected] Laptop stopped charging and switched off when not plugged in.
2018-10-10 I logged a return (RRN-f61e-3f06) in morning and after speaking with Dell, I emailed Takealot to cancel return as I was speaking to Dell to get feedback regarding replacement. An agent replied and confirmed the cancellation of the return.
I phoned Dell who did a 1 hour assessment on my laptop and confirmed that the battery id defective and the unit would need to be replaced.

2018-10-11 Takealot team arrived to collect laptop. Told him that I cancelled the return and he wasn't notified regarding this.

2018-10-12 Received Credit Note from Dell for Takealot to replace laptop.
Emailed Takealot to open new return as unable to do so online, as the previous return was still open. Spoke to Bheki, sent the letter Credit Note from Dell to her. She received it and promised to get back to me. Never heard from her regarding the letter again.
Received an email from Ebrahim: "Once the parcel is received at the warehouse, it will undergo evaluation, afterwhich a replacement order will be created."
Ebrahim: "I can assure you that a replacement order will be created as soon as possible once the return is received at the warehouse."
Collection of laptop scheduled for 2018-10-15 (RRN-f665-343f)

2018-10-15 Received a sms at 10:00 that stated that they tried to collect my laptop but couldn't? . I emailed Takealot, no response. Received a phone call from Takealot in afternoon asking me if I still want to return my laptop. Told me the driver was at the site but couldn't pick item up. But he never tried to contact me.
Return was again scheduled for the 2018-10-16. I was promised that I will definitely get a new laptop on 2018-10-19 or 2018-10-22.
I received another phone call from Takealot 5 min later asking me the same questions the previous agent asked.

2018-10-16 Laptop picked up at around 12:00

2018-10-17 No record of return on the system. Is says ‘return cancelled'. Emailed Takealot who then created a new reference number.

2018-10-17 At 12:22 received and email from Talitah Xhotyeni:
"A new return was created for your item. This is your reference number : RRN-f665-343f"
Received email from Success Rhangani 12:13: "We have received and evaluated your returned item. We regret to inform you, however, that we cannot proceed with your request to return this item due to the following reason(s):"Dell have requested that Takealot should not facilitate their returns .We request you to please contact Dell at [protected] as they will assist you regarding the faulty item."
We will arrange for this item to be returned to you."

At 12:22 I sent the credit letter from Dell again and asked them not to send the laptop back. No response.

I phoned Takealot 12:24 and spoke to Renika Benjamin who I then again sent the Dell credit letter to. She tells me she will get back to me.

At 13:04 from Renika Benjamin: "As per our telephonic conversation, there was a miscommunication between our returns department and the supplier with regards to how your return will be evaluated. I will be forwarding this to the relevant department and once I have received feedback from them I will revert back to you."
I replied asking for feedback ASAP as I am left without my work laptop.

2018-10-17 Received an email from Xavier Mouton 14:14: "We will forward your information to the relevant department, once they provide feedback we will revert that information back to you."

2018-10-19 I haven't received feedback after being promised by Renika Benjamin and Xavier Mouton and emailed Takealot again at 07:53 for feedback regarding my laptop. No response.

At around 09:00 my old laptop was returned to me without any feedback or communication.

I phoned Takealot again, and had to explain everything in detail to another agent. He told me they only received the credit note 2018-10-18 and they didn't know where my laptop was. He promised me he will speak to his manager regarding the ‘mess' and phone me back ASAP.

I never received a phone call or an email, only a sms and an email at 12:24 stating my laptop will be collected on 2018-10-22 between 13:00 and 17:00. (RRN-ea08-8b15)
At 19:19 I received an email from Luyolo Sepalane: "Will you kindly confirm whether you have received your parcel."
I asked to confirm what parcel he is referring to.

2018-10-20 at 01:40 from Shulami Godlo: "The parcel being referred to is your laptop from return number RRN-ea08-8b15. Our courier has informed us that this has now been delivered to you. Can you please confirm that you have indeed received?"
I emailed at 02:35 to ask for feedback as I have received no information regarding the replacement of my laptop.
I received an email from Marvin Moses at 05:20"We will be able to create a replacement for you once we have received your defective laptop at our warehouse."

2018-10-22 I emailed Takealot for feedback regarding the replacement of my laptop. I received a response from Austin Lategan: "Kindly note that I will need to follow up with our DC and as soon as I receive feedback I will contact you right away."
This is the standard response I received from ALL agents: "I have sent this to the relevant department. Once I get feedback, I will revert back to you."
At 16:53 Laptop has still not been collected. I phoned the delivery team.

No feedback received.
I have spoken to more than 11 agents from Takealot.
I have sent through my Dell credit note to Takealot 4 times.
I have sent more than 40 emails to Takealot regarding this topic.

I ordered an Asus laptop ( order Number [protected] ), in January 2018. It worked perfectly until around a month after having it, it would randomly switch off. Even picking it up would make it switch off. I was able to return it, thinking it was one bad laptop from a batch.

I returned this laptop, I requested the same laptop be given to me as I was happy with the first laptop, apart from breaking. I was then told the laptop was out of stock, that whey credited my account or I could order a new laptop over email. Further research showed my credited amount would not give me the same equivalent specs of laptop I originally got. Takealot refused to give me an equivalent laptop based of the specs of my first one.

3 days later (proof of documents uplaoded) on the 19th of Feb 2018, I went online by chance and the laptop I originally ordered was in stock, even though I was told it was not. So I got a replacement laptop by doing the job of the customer care person online.

I received my new laptop make and model the same ( order number [protected]) in February 2018 it worked up until may 2018. It also experienced the same faults as the previous laptop I had, I accidentally kicked my desk and the laptop turned off.

I logged a return again, to have the process delayed due to not giving back accessories. There were no accessories to begin with, all I got was a laptop and a charger, which I returned. Got my refund and bought a laptop else where.

About the 12th of October I ordered a fitbit ( Order #[protected] ), the address is a business and has no street number, I have had countless other orders delivered here. For some reason Takealot printed the address wrong and sent my order to the wrong depot. By order was delayed by other 5 days due to the weekend. It was originally due on the 18th and now is due on the 22nd of October.
I even tried to organize to pick it up myself, but the email customer care line was no help, telling me to wait.

Service and product control of takealot is terrible, by chance I got all the bad service and product control.
No discounts, even though I keep getting bad service, due to takealot being a money grabbing corporation.

I made the order for the Chromecast 4k (Paid R1, 549.00) 6 days ago and was told that It would be delivered on the 22nd October.
I received an email today from Takealot that the product is no longer available from the supplier (PC Mart) to then go 2 minutes later and check online to say that same device is available but that is now more expensive (R1, 750.00) and the supplier is someone else! (Nantec - Fulfilled by Takealot)
This is absolutely unacceptable and this service is appalling. COMPLETE FALSE ADVERTISING
I am not happy about this!

I ordered some books via takealot. Besides taking nearly a month to arrive the one book arrived completely damaged. It appeared as if it was kicked around. This was a present I bought for my wife as an anniversary gift and now I can't even give it to her. The worst is the box was not damaged so someone actually packed a damaged product into the box and dispatched it. I am not sure who they think a person are to accept a damaged product. I am astounded and completely disgusted. I have contacted them as well, but they don't seem to care enough to pick up the phone even.

I have made a lawful return of my printer. It was as dead as a rock would not switch on. It was returned to the manufacturer for repairs. I received it back today, still not working the same problem. I checked all my fittings and found no problems. The product was send with new ink cartridges but was returned with no cartridges. While tracking the new request to return, I saw it was now out of the six months return policy.
I think this is not fair.
I insist on a replacement or my money back.
Thank you
J H Botha
[protected]