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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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T
3:14 am EDT

Takealot supply chain service levels

Good Day,

Received confirmation of upliftment regarding the incorrect item supplied.

Please confirm when the correct replacement item will be delivered i.e. 20 inch big blue string wound sediment filter cartridge (3-pack). I'm not satisfied to wait till the return has been finalised before corrective action is taken. I've placed three orders last week and there has been an issue with every single delivery, clearly Takealot's supply chain operation is an unmitigated disaster:

1. On 29 August I placed order [protected], instead of receiving a pack of 5 replacement filters for a reversed osmosis system I received 4 filters. I decided that it would be easier merely to go and purchase the missing filter from a competitor.
2. On 29 August I placed order [protected], I received the Big Blue cartridge housing, however received 5 x 10 inch sediment filters not 3 x 20" filters for said housing, now scheduled for upliftment.
3. On 31 August I placed order [protected], the tent was indicated as 'in stock' with the ground sheet having to be ordered in from the relevant vendor. To expedite the delivery I cancelled the ground sheet, yet the order remained in a 'stock allocated' status with no movement. I subsequently cancelled the remaining item (tent) and ordered a replacement item from the Cape Town warehouse.

I have asked for a member of management to contact me, I can only assume this request is purposefully being ignored, so once more I request that I be given Francois Retief's email address.

Best regards,
Theo Brand
[protected]

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11:40 pm EDT
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Takealot mr d services

I'm beyond upset! Mr D contacted me to inform me (20min after the call mind you) that they will be delivering my package.. Told them I'm not home, and I doubt I'll be home before 17:00 therefore I'll leave the money with the security guards and they can leave the package with them. I left work rushed to go back home to give the guards the money, when I got there they inform me the delivery guy was here and he has left no so long ago, try to call him, I'm told by the rude Mr D consultant/receptionist that he doesn't know his cellphone number or maybe he doesn't have a phone. I tell them I need that parcel because I'm leaving the province. We agree that I will personally fetch it myself because they failed to do so, and the delivery fee will be deducted! When I get there they still charged me for it. So I was lied to and angered!

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L
7:15 am EDT

Takealot delivery

Order id [protected] date sunday 13th of august 2017 03:57:03 pm

Ordered on the the 13th of august- all items were in stock!
Today is the 29th and i am still waiting!
Terrible service!
Date time status recipient
2017-08-24 14:24:44 at the dispatch area
2017-08-24 16:18:55 order on its way
2017-08-25 07:26:15 scheduled for delivery scheduled for delivery [protected]:00:00 via mr delivery.
2017-08-25 09:56:58 completed
2017-08-26 10:13:30 expect a call to schedule delivery
2017-08-28 08:04:10 en route for delivery [protected]:04:10.073
2017-08-28 08:05:43 en route for delivery [protected]:05:42.222
2017-08-28 08:06:26 en route for delivery [protected]:06:25.531
2017-08-28 08:06:42 en route for delivery [protected]:06:41.886
2017-08-28 08:07:54 en route for delivery [protected]:07:53.174
2017-08-28 08:08:28 en route for delivery [protected]:08:27.774

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T
1:11 pm EDT
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Takealot bad service

I bought a George mason grinder set, advertised on takealot website as a set (2). I only received one grinder. I emailed takealot and Tariq said it's a manufacturers fault, please return for a full refund. According to him the manufacturers only supplied them with one grinder and not two.
Which is also a complaint, can't you let the customer know? The order states set of grinders, we only have one. Let's send it anyway, maybe they won't realize. Seriously?
I returned the grinder in its original packaging, only to be refunded R49. Yes I am also still trying to figure out what the R49 is for.
Now after numerous emails back and forth, asking for the rest of my R199 to be refunded, I got a coupon of R150.
But I only qualify for the R150 coupon when I spent R350 or more. Really?
I paid, paid with my bank card with a bank otp pin, PAID MY MONEY for that grinders. Paid R199 for a set of grinders but I only get refunded R49.
Luckily I have all the emails and all the names to proof that YOU are in the wrong.
And now after getting a coupon and not being refunded MY MONEY, I am going to take this matter to the consumer protection act. I have more than enough evidence.

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6:52 am EDT
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Takealot delivery

I ordered stuff on Monday for my husbands birthday on Friday, all you info said that it would be delivered on Thursday so I thought let do this, (even though I have had previous bad experiences with you guys). And to my bitter regret got an email this morning saying that the parcel was sent to the wrong courier branch and will not be delivered today, so my husbands birthday is tomorrow and how disappointing is it not to wake up to a birthday with no presents. I phone customer service and obviously they could not assist me the courier company phoned me the lady took ALL my details and said she is going to see what she can do for me. It is al hour later and no phone call back so I assume you wont be helping me! So this just goes to show, that you cannot be trusted. I wont ever ever ever buy anything from takealot. This always happens to me for some reason. can be the area I am in as the other people that work with me has always received their order on time. strange... so good bye and thanks for nothing.

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C
6:54 am EDT

Takealot returns

I had purchased an item from takealot 5 weeks ago. After opening it, covered in numerous layers of wrapping, I realized that there's was a piece missing, and immediately contacted takealot via email (as it is their only means of communication) to which they informed me that they would pick it up two days from then and later replace the entire item. I anticipated their arrival by making arrangements for someone to be at home, and they did not pitch. After lodging a compliant, and rescheduling, they did not pitch again. And again. And again. And each time frivolous excuses made. We were then contacted to say we should take a pic of just the item that was missing and they would replace just that part, which meant we would have to unwrap the package (that we wrapped back in its original packaging for collection according to the terms) to be returned. We were outraged. Upon doing this, they then informed us that they have to pick up the whole product and we should wrap it up again! To which they did not come on the prescribed date! Frustrated as I took off work to receive them on this occasion, we were more pressing in our complaint this time, to which we were called back. By this time we were quite tired of takealots bad service, but they agreed to come today, and we specifically stated anytime before 1:00pm due to prior commitments, it is now almost two, we've contacted takealots dispatch center, and they have "assured" us that they will be picking up at 4! As they have a hectic schedule. Absolutely disgusting! Will never purchase from takealot again, and encourage others not to do so

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T
t boss
, US
Dec 11, 2017 3:39 am EST

Good Day

I purchased the Eco zoom zoom wood stove from Takealot and I opened it to find it was damaged. I really like this item so I want a replacement but the app does not recognize I purchased this item. What do I do? takealot have no contact number or email address..
Tanya - [protected]
arrumlilly@gmail.com

ComplaintsBoard
E
10:57 am EDT

Takealot customer experience

I'm reaching out on this platform since there is no other method to reach you via email.
Re: Re: Takealot | Return Received At Supplier | RRN-e29a-9c7a According to the Track on your system this return was concluded on 10/8/2017.

No delivery arrangements have been made with me nor do Takealot know when the item will be delivered.

Which means that the info on the Tracking system is misleading!

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S
4:17 am EDT

Takealot delayed delivery

At the time I placed an order, all the items I requested was in stock. On the day that I was expecting delivery, I received an email stating that my order has been delayed due to one item not being in stock. I'm very annoyed, as I now missed the chance of surprising someone on their birthday. If I had known that the entire order would have been delayed, I would have gone and bought the item in store instead!

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4:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Takealot sauces

Good day

I have purchased a few sauces from Takealot I have received them yesterday !

When I checked the best before date two out of 4 sauces are expired and the other two expire within and month and the other in November! The seasoning salt that I purchased did not have a seal and was opened and also expires within a month or two !

Personally I think this unacceptable! Or it should have stated under description that products are expired ! There should be at least 6 to 12 months before expiry when customers receive products like these !
I have purchased many products from you and have been very happy thus far.

Please let me know the way forward and in future best before dates should be checked before sending products to be delivered!

I have attached my invoices below !

Regards
Adelle Thomas [protected]

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B
2:35 am EDT

Takealot poor customer service

Takealot advertised items and recieved payment but could not deliver. They did not return my Payment to my Bank account.
Their Customer Service did not respond to numerous requests
Customer Service at Takealot refuses to allow me to talk to Management
The incident occured between 24 August 2017 and 27 August 2017
I purchased various components to build an Audio system and they cancelled some components without consultation.. Their Customer service did not respond to my complaints. They refused to escalate my complaints. Their Management is unavailable for assistance.

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8:43 am EDT
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Takealot delivery

I ordered on monday 10/7 my parcel. The promise that riefqa goolam made that my parcel will be delivered on thursdar 13/07 after se took of the berry hairdryer holder that was not in stock. Today 14/07 i did not reciev my order and the black bord is also not in stock.
I communicate with her by e-mail and that was never mentioned. This order is for my grandchild. It is a pitty that bad service is general at takealot. This was not my first order but definitaly the last,
recaal this delivery from the courriers.
Give back my money.
Close my account

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D
3:29 am EDT

Takealot delivery

First of all, you guys have no number to get in contact with you. The ones online does not work! I ordered quite alot of books, expected a call or msg before it got delivered, but your delivery guy was so mean that I didn't accept anything from him and went back in. Next time, please send the decent drivers and also, please cancel my order. Wil never use you again. Regards, Dean

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D
6:22 am EDT

Takealot return of item

I ordered a lenova tab3 and Bluetooth speaker bundle for Christmas, received the goods, started using it and about few mnths ago, the screen was damaged, it looks like manufacturing issue, so I returned items to takealot. Takealot then investigates goods and said it was our own damage, so I asked them if they can repair it..after a few weeks I got an quotation for the repair and it was way more than what the actual item cost. I declined the repair and asked to return item so I can arrange repair myself. 2 weeks later my goods was return, only it was not the tab/speaker but a external hard drive. I notified them and they collected the item. Since then I made any enquiries about my tab/speaker and every time they will get back to me or will escalate and someone will phone, but nobody does, its been 2 months. The last conversation I had with them, I asked them to acknowledge that you lost the item and perhaps reimburse me, still nothing yet, its been more than 2 months now.

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R
5:45 am EDT

Takealot misleading information poor service

1. We're terribly sorry to let you know that we no longer have stock of the following item in your order [protected]
Gigabyte GeForce GTX 1080 Ti Gaming OC Graphics Card - 11GB
Unfortunately we are unable to source the item from our suppliers. We have therefore cancelled the item from your order and credited your Takealot profile.
Please let us know if you would prefer a refund by replying to this email (please provide your banking details if you paid by deposit).
Please accept our sincerest apologies if any inconvenience has been caused.

First of all one order was cancelled and now this order of mine has also been delayed [protected]. This was supposed to be shipped in 3 to 5 working days latest 23 June now this has moved to 30 June. I need an urgent answer on this delay.

Order # 11139756Ordered on Monday 19th of June 2017 01:36:33 PM Payment Received
Estimated Delivery by Friday 30 June 2017

Crucial Ballistix Sport Lt 4GB 2400mhz DDR4
BLS4G4D240FSC
R 639 List Price R 679 i
eB6 390 Discovery Miles 6 390
Shipped in 3 to 5 working days

Intel Celeron G3900 - 2.80Ghz 2MB Cache SKT 1151
BX80662G3900
R 899
eB8 990 Discovery Miles 8 990 On Credit: R 84 / month i
Shipped in 5 to 7 working days

MSI Z270 Gaming Pro Carbon LGA1151 Motherboard
MSI
R 3, 455
eB34 550 Discovery Miles 34 550 On Credit: R 322 / month i
In Stock

WD Green 120GB 2.5" SATA3 SSD
WDS120G1G0A
R 819 List Price R 999 i
eB8 190 Discovery Miles 8 190 On Credit: R 77 / month i
In Stock CPT | JHB When do I get it?

2. The supplier will only be able to deliver stock at our DC on June 26th this is why the order has bee delayed.

We apologize for any inconvenience caused.

Takealot is then placing misleading information on their website and we all must just allow you to get away with “We apologize for any inconvenience caused”. This is unfair to all of you consumers. Thank you for nothing. I will defiantly not leave this here. Takealot is now not convenient shopping but inconvenient shopping.

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JTredoux
, ZA
Aug 04, 2017 1:52 am EDT

I had the same experience from them twice.

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A
1:58 pm EDT

Takealot incorrect product delivered

On the 29th May I decided to use taka lot for the 1st time, buying my son a GPS watch. Not only was he excited but so was I. I got a turn around time of 24hours when they came to deliver the item and was extremely pleased only to discover that the item that was delivered was the wrong colour. Since I was paying cash I asked the driver is I could send it back or take it back to the store as he said there was one right in edenvale so it was easier to call them and go exchange it. Since it was my first time I believed him and when I called to my dismay found out I now have to wait 24 to 48 hours for the company to investigate the issue and that they may or may not have stock of the item.

They picked up the watch quick enough but it is now the 8th of June and I have still to hear from taka lot or find out when I will receive my watch back or even if I will get my money back. There is no contact details or a single human person to speak to. It is extremely disappointing that I have not only saved up to get this watch and now have to sit and wait for my money back and to watch my child be upset over this as he was waiting months for me to finally buy it for him.

The service is terrible and it is very upsetting to see no interest in anyone resolving this issue.

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2:41 am EDT

Takealot not what I ordered

I ordered a Teenage Mutant Ninja Turtles Mutation Basic Figures - Rocksteady and received the Bbob action figure instead. I was very upset as this was a birthday gift for my son and now I have no gift for him. The process to get this problem sorted out has been horrible, nobody has acknowledged their mistake or apologized. Now they just want to collect the product and refund the price I was charged for it, I also paid for delivery just so that they can send the wrong product to me on-purpose because they do not have the product that I want in stock...

This kind of service is ridiculous.

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7:23 am EDT

Takealot delivery guy rude and arrogant

Hi good day
I would like to lay a complaint of the delivery guy who was very rude as I had to look for my card to pay, he was impatient and very rude . He swore at me when I told him that this is bad services and he gets paid for his job and as a paying customer I need respect. He told me he doesn't work for me. What happened to a customer always being right. Takealot as a service provider I feel I did not get the Tfc service needed.

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10:37 am EDT

Takealot unethical behaviour/false advertising

Takealot Order:8873208 complaint

I ordered a 1 tb harddrive from Takealot, as I was about to go travelling in Africa and wanted a strong backup system. The harddrive is the one below:

LaCie Rugged Mini Drive USB 3.0 - 1TB R 1223.00 - Sold by Computraders
The reason I chose Takealot over another company was because their shipping time was faster than any other company. Moreover, I planned to collect it from the Cape Town warehouse in order to speed things up even more.

I placed the order on: 2016-11-20 and, received confirmation from Takealot (below) that it would be ready for collection in 8 days, a fair amount of time in which to expect to pick up a harddrive.

Your order is being processed and you can expect your order to be available for collection by Monday, 28 November 2016.

However, despite tracking my order, it just said that the order was processing. I tried to contact Takealot for information yet received no answer whatsoever, or any word as to when the order would be shipped.
About to depart for a 3 month journey through Africa, I was starting to feel stressed, as this harddrive was essential for my backups and I couldn't leave without it.

On the 30th, 2 days after it was supposed to have arrived at the CT Warehouse, I went there to find out what was happening. I collected two other products that I'd ordered and that had arrived on time as expected, and spoke to a employee there who put me through to Take a lot customer service.

The gentleman on the phone told me that I should have been notified, but that the product was delayed by the suppliers and would likely arrive in three days. I was quite horrified, as I was meant to leave the following day. He was unable to confirm or to check with the supplier as to what the delay was, or if it would even arrive.

Now this is shocking to me as surely Takealot, by advertising a product on the website and guaranteeing a delivery, is promising that they can and will supply that product to their customer? I've used Takealot in the past and had no problems, so couldn't believe the service, or lack thereof, I was receiving. I then emailed takealot immediately, and received a response from Naashid Hassan, saying my query had been escalated and they would get back to me as soon as possible. However, no response was forthcoming, even after a follow up mail on the 1st of December.

I next received communication on the 4th of December, a full 7 days after its expected arrival at the Cape Town warehouse and a total of 15 days after my original order. More than 2 weeks had passed, and I still had no hardrive. By this point, I had entirely given up on takealot, but had made plans for someone else to collect it for me while I was travelling in Africa as I still wanted it - even though I'd ordered another hardrive and received it that SAME DAY.

This mail came from Yandiswa Busakwe and stated that they apologize for the delay and are still awaiting feedback and will revert soonest.

The next mail came 2 days later on the 6th of December from a Jamie Oliver, stating that the company is sorry that my item has been delayed and "we expect the item to arrive in our distribution centre within 2 - 3 working days. We will process and ship your order as soon as it arrives".

On the 8th December Yandiswa replied again: "Thank you for the proof of payment received" (note: it was received on the day of ordering, not sure what she is talking about here) . "Kindly be advised that your payment has been authorised and you will receive a delivery notification via sms as soon as your parcel reaches our warehouse. Please note the item is out of stock will do a follow up for the ETA of the item".

Next up was Timothy Smook just a few hours later, with some unsurprising news:

"Unfortunately we are unable to source the item you are looking for from that specific seller. Your refund is reflecting on your profile as a credit. (Please advise if you would like us to transfer the credit back to your original method of payment) Please accept our sincerest apologies if any inconvenience has been caused."

Now, does Takealot supply the items it advertises on its site or not? Surely it is false advertising, if they advertise an item and then do not provide it? And what about the fact that my money was sitting in their bank account for more than 2 weeks? Do I receive interest? Is a refund sufficient? What about the countless amount of time I spent following up on this order, at the warehouse, on the phone and via email? And the fact that they have reneged on their promise to supply a product that they advertise?

I think it's simply unethical to advertise a product you can't supply. And some sort of recompense should be made to the customer, or at the very least a proper apology. When I replied stating how unhappy I was with Takealot's service, I received no response.

Shoddy service, all the more so, because I love shopping online and I really had previously pleasant experiences with Takealot, thus my expectations were high.

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12:36 am EST
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Takealot takealot still refusing to refund me for my decoder

I need serious help, a complaints board or something...I cannot deal with these people anymore.

I bought a R599 DSTV decoder with free installation from Takealot.com

I struggled getting the decoder installed due to the fact that this decoder does not come with an installation voucher. I called Takealot to ask for assistance regarding the installation and their employee who had promised to call me did not call me back. I even called Multichoice, and all the installers were of no help. Nobody wanted to touch that decoder...there was no voucher.

Seeing that I was stuck with a product that was not working for me, and no one could assist, I decided to return the item to Takealot.com. The options that you are given that you select as reason for your return are not clear, so I selected the option that says unwanted item. Takealot has declined my return because they say,  Multichoice have requested that takealot should not facilitate on their returns any longer, customers need to contact Multichoice regarding any difficulties concerning their decoders. But where did I buy the decoder? and who has my money? They want to return the decoder to me which I do not need anymore because I have bougt a decoder from Game which was installed the following day. I dont think they understand that I am not returning the item because they failed to assist as the person whom I purchased the product from. They are saying i failed to log the return within 7 days of purchasing it. I did not see 7 days on their policy, I saw 30 days on an unwanted Item. What happened to a customer first? I am saying they should refund me because, I tried to get the item installed on my side, I have paid them and have even seeked help from them as well. I have played my part. What does Takealot want?

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N
NoUseForAname
, ZA
Apr 24, 2017 3:05 am EDT
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I have a similar complaint.
I bought a Dell laptop that was defective. After sending it back to TakeAlot they informed me I need to sort the problem out with the manufacturer (Dell).
My position is that I purchased the item from TakeAlot and thus want TakeAlot to refund me for the product.

A
A
Annoyedfrom Hluhluwe
, US
Aug 01, 2017 10:50 am EDT

I have the same complaint against Takealot with a Dell monitor which exploded in my face. They requested return then returned it back to Me, saying take the matter up with Dell, Dell cannot track their own product code saying take it up with Takealot . I have asked Takealot to refund Me according to their 21 days T&C, s, but I am getting nowhere.Where do I go from here ?

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5:35 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Takealot - order collecting

Hi Please see below. I need someone to look into this service. Christmas is a special part of the year and gifts are bought till the last day. I was told to collect my order and the collections department closes at 5pm. There was a string of cars and Takealot took no responsibility. They just allowed the security to shut the gate and tell people to leave...

Read full review of Takealot and 104 comments

Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Contact Takealot customer service

Phone number

+27 87 362 8000

Website

www.takealot.com

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