Takealot
reviews and complaints

i purchased a samsung phone last year march 2017.
i complained regarding a mark on the screen i was told it is too late to return.
subsequently after having used the phone for almost a year it started giving problems.
i was told to log a return.
it was charging fine when i sent it in.
it was just freezing all the time.
i was then told to pay about R6000 FOR THE REPAIR.
i cannot afford it si i asked them to return to me.
having got the phone today, i now see that it is damaged and cannot even charge.
there is a further mark on the screen.
i purchase from take a lot on a regular basis.
i am dissatisfied that the phone was not returned in its original condition that i sent it in.
i want an answer to the shoddy handling and inspection of the phone.
i posted a review on hello peter as well.

My parcel was collected (return) on 19 May 2018 and was informed that it would take up to a week to process my refund or receive feedback. None of theat happened.Over the past week, I've made about 5 follow up calls and keep getting the same response from your consulltants: "We will follow it up and send you feedback via email"
I'm now really frustrated and angry. My order number is [protected]
Peter
[protected]

To whom it may concern I make reference to takealot.com reference number RRN-09ba-a8d4 log on 24 April 2018. 1. We have received this unit on 04 June 2018, Upon trying to recover the system, it was noted that the recovery discs was not compatible with this laptop. 2. Thereafter we checked the specifications of this machine, and to our surprise found out that the replacement motherboard and components are not to the original machine specifications. The machine has been downgraded (unauthorised) from and i7 -7th generation to a i5 processor board. 3. This unit was received in a poor condition, scratches on the top of the lid and underneath the unit. This seems like screwdriver marks. I have tried to contact the repair center, but there is no answer! PLEASE COLLECT THIS MACHINE AS A MATTER OF URGENCY. NOTE: I DO NOT ACCEPT THIS UNIT IN THIS CONDITION, IT NEEDS TO BE EITHER REFUNDED OR REPLACED WITH A NEW MACHINE. I AM A VERY DISAPPOINTED TAKEALOT.COM CUSTOMER.

Waybill nr: [protected]
We are very unhappy with the service of Fast and Furious Courier services. They were supposed to deliver our package mid-May. They did contact us but they didn't want to deliver the parcel at our door, he said he will arrange for someone else to do the delivery.
Then we received a mail stating that the order is being send back to takealot, that we cancelled the order but this is not true we never cancelled the order!

Other Complaint:
https://mybroadband.co.za/vb/showthread.php/927618-Contact-details-for-Fast-n-Furious-couriers

Is there anyone who could assist? Their (fastnfurious) Hellopeter complaints leave much to be desired. I cannot believe Takealot would use such an unreliable company for their deliveries. I haven't had an issue with them up until this fiasco and I am seriously going to reconsider my future online shopping decisions after this is all over

Hi, regarding order #[protected], it was scheduled for delivery yesterday so I made sure I stayed home to receive it. Nothing was delivered and nobody contacted me. Every single time I order something from takealot there is always a problem and it never gets sorted out.
Please make sure I get my delivery today.
This kind of rubbish service again and again is completely unacceptable.
Regards
Tim pullen
[protected]

Hi there. My sons Tom Tom runner 3 watch strap broke clean off at the attachment point to the metal clasp. The watch was not dropped or mishandled, but broke whilst undressing.
The watch is approx 4 months old.
If you would like to see the strap to verify that the breakage is not due to mishandling, pls let me know.
My son is 7 years old, has saved like crazy for the watch and is bitterly disappointed at the breakage. A new watch strap has been ordered on take a lot for R499. Many thanks.

I ordered pots from Take a lot on 19 May 2018, when the product arrived the quality was horrible, so I returned the item. Then I called to find out when I will get my refund as I paid cash, the people I spoke to at the returns department were extremely rude and unfriendly, implying that I should know online shopping processes and that I can't get my money back immediately. Which in my opinion is not good at all, I pay COD so I want my money back COC. Then I ordered new pots, I called several times, but on Thursday I spoke to Mikayla and she said it won't be a problem to offset the credit amount on my new orders, today when it arrived, the delivery guy (who is an absolute sweetheart, Willie) said he has to get paid in full, so I called again and spoke to another lady who could not assist me in offsetting the outstanding cash amount to the credit.
This to me was unacceptable, I had to leave and go and draw the money to pay the courier in full, while I want for my refund.
I do understand that you have terms and conditions and policies and procedures, but surely you can simplify this. You are not the only or the first company who offers online shopping, you should learn from Wish...
And I cancelled an order last week, they still delivered it today, what is going on with Take a lot.
Take a lot used to be my favourite shopping destination, but I am seriously considering using a different supplier, as the service are crap and the people working for you are very rude and presumptions.
Client no

Hi Guys

Let me start off by saying I am super impressed that my order was delivered two weeks ahead of schedule!

However, If i am paying R 375.00 for a book I expect that book to arrive immaculately. Due to poor packaging it has arrived with damage to the soft cover so the treasure I waited to obtain for over a year until you guys offered it for sale is somewhat of a let down.

Regards

Catherine

I bought two boxes of mega boxes on takealot on the 14 may. I was told that my order was delivered to the wrong address and ill get my delivery in a week. Fine, only one box was delivered. And I have been calling ever since to try and get my other box.. But with no help.. Your consultants are very unprofessional and unhelpful. I have been sent from pillar to posts.. I ended up spending more money now on buying nappies, whereas I already paid for my nappies by you guys.

Please sort this mess out, asap.. I'm really pissed off with your guys pathetic service. Give me my money back if you cant deliver. I will never ever buy from you guys ever again.
Order number [protected].

Sebina maraise
[protected]

I would like to ask why your delivery process is now so hideous? What has changed? You used to be so efficient and buying stuff online was a breeze but now you're absolutely my last option because of your delivery process. I was supposed to receive an order today, 21st May but you have just sent me a message to move it to tomorrow. (order #[protected]). I don't sit at home the whole day waiting for you to deliver my stuff. If you give me a date, stick to it please. I am highly disappointed in your services.

I am really irritated with Takealot and the service just seems to be getting worse every time. The systems in place are so excessive that it's actually just a pain. It's a Friday afternoon and I was so looking forward to receiving my order so that I could use the stuff I bought but because it's a Friday afternoon your systems can only accommodate me on Monday which is absolute BS. You have your strict policies in place ie. Spend more than R450 for free delivery, you have to wait 2 days for your stuff to be delivered etc. but when it arrives it's the wrong product. I don't think it is fair that I should spend my money with Takealot receive something someone else has ordered because they've obviously been mixed up and then have to wait a week for the issue to be resolved. If you want to have such anal resolution systems then don't make so many mistakes or at least be a bit more accommodating because it is your mistake and not mine.

Im not getting response from no one as they collected my return and i need a new device and its the 4th day and nobody got back to me what so ever and it is unacceptable and on the tracking on return it still says collection scheduled and this is not acceptable or fair to the customer as you say 2 to 3 days and still i am WAITING so when will i hear from you guys as when i order again that its gona take another 4 to 7 days before i receive my new product

I am highly pissed with takealot and there services they expect u to pay for something before they deliver and then dont do there jobs, I had made my first order on takealot and paid via eft was informed buy sms immediately that they payment was received and that estimated delivery was the 08/05/2018 before the 08/05/2018 and on the 08/05/2018 I was notified by sms that it will be delivered on the 08/05/2018 between 8 - 5 being my first time buyer I assumed they call u when they are in ur building, however the driver come by 11 and did not contact me then left and I immediately received a sms that I was not able and they the product would be reschedule I would understand that happening if I was called and I was not available however that was not the case, I called the call center would advised me that the driver will turn around and I asked would the driver call me when he is in my office I was advised yes and waited all day for the call, my friend had also made an order and the same happened when calling the call center again before 5 we were notified that the driver had came back but at 4 and once again did not call as promised and left again, this is utterly unacceptable how is this customer service when u are [censored] ur customer

Highly pissed client

Order #[protected]
Hi. This is not the first time I have bought something from takealot and its also not the first time that you have sent the parcel to the wrong place.
I ordered and paid for these items on the 18th of April and I still have not received it.
the agent that was dealing with me was able to give me an address of where the parcel was sent to but no contact no so I have no idea where it is or when it will be delivered.
this kind of service is unacceptable and I am tempted to cancel my order and write to whichever publication that shows and interest.
I was told 2-3 working days delivery. it has been 2 weeks already and no one has let me know whats going on .
Tim Pullen
[protected]
[protected]@vodamail.co.za

Takealot delivered incorrect item. I ordered a 1.8m folding table and they delivered braai charcoal instead. Its been over 24hours now and they still haven't collected the charcoal and still has not notified me as to when my folding table will be delivered. I needed it today. So much inconvenience caused. If I knew takealot makes mistakes like this I would have purshased the table elsewhere.

Good day I am disappointed in the service I am receiving from takealot as I have placed an order last month already my child had been born and im still awaiting on the delivery of the order me and my wife has placed please can someone call me with the details in regards to the delivery date anf time as I would like to finish the baby now! [protected] MR Daniels

Order [protected] driver came with 2 deliveries to remade Angie Towsens was delivered but he took my box back without asking reception to call me i have screenshots i called 13:31 to inform takealot what the driver did and the lady promised it will be delivered before 5 today i was waiting although remade closed at 4 i waited. I calked again 16:49 and they said no it wont be delivered. It is upsetting so i waited for nothing and they dont even inform me it is not a smaal order it is R702.00 and the one for monday is over R600 . You record calls i want that wiman that took my call at 13:31 to explain why she said it will be delivered and it was not. THIS IS NOT THE WAY TO TREAT CUSTOMERS YOU CAN CANCEL ALL ORDERS EVEN MONDAYS ORDER AND I WILL PUT THIS ON HELLO PETER TO

I ordered and payed for my ordered. It was displaying all in stock and got estimate date of delivery. After the delivery date passed I phoned to find out Was then been told their is no stock on one of the items.
I was then been informed that it Takealot is just the platform not the seller so it not there fault that stock is late although it did mention in stock on their website and still do.
I was then been told a email will be sent and there is not estimate time of when I will get feedback I just have to sit back and wait and wait. The fact that I am not going to be at the arranged delevery place did not matter. When I ask to speak to a senior person I was been put on hold until l was eventually been cut off.
Bad Bad bad Service

Purchased a Girl's Mermaid Tail Swimsuit - Hot Pink, Size 8-9 years at R299.00, order no. [protected], on 14 March 2018. I logged a return on the same evening because the item was too big and didnot include all the pieces as advertised, received a 1 piece as opposed to the advertised 3 piece.

I dropped off the item at Skynet (waybill MDX1467029 )on the 5 April 2018 after numerous unsuccessful attempts to collect the item from me.

To date I have not received any positive feedback regarding my return(RRN-491a-c94f) from Takealot.

I have attached the last 3 email conversations between Takealot and myself.

Your assistance will be appreciated in getting this matter resolved.

No delivery, stupid kimberley branch [protected]. I resheduled for the following day my dilivery as I had to leave. The next day no one delivers and I dnt get any contacts, I call later and speak to Nikita who says she doesnt know why they did not deliver on the 19th of April, then o get a message that they tried to deliver but I was nit there! I was home the whole day waiting for them to come, and no one came. This is very dissapointing