Takealot
reviews and complaints

Rrn-ff0b-e8a5

A return was logged 23 december.

After extensive miscommunication and mistakes made by takeallot, for example not being able to find the item the original supplier sent to takeallot as a replacement, I personally followed up with the supplier to figure out what was going on with the return with the replaced item being sent to ta middle january already. They even used incorrect contact and delivery details, even though it was confirmed with me with one of their consultants. I am still waiting (20 february) for the replaced item to be shipped back to me, with no one at takeallot really being able to fix my problem.

I would like to have the replacement unit sent to me before the end of this week 23 february 2018.

Thanks.

Purchased hair clippers. Advertisement claimed that I would be receiving a replacement blade with the clippers which I obviously didn't receive. Reported the issue on 5 January 2018 after collection. Was in contact with Chad Weaver and Sheena Solomon but up until today, a month and half and many emails later still waiting on my replacement blade. Lots of talk from Takealot but no delivery on their word.
Not willing to do any business with them until my issue is resolved. False advertising and thievery at its best.

I am a very very very disappointed customer today, I have spendedone thousands of rands buying items from takealot sometimeso I spend r10 000 once, only to find that my xiomi redmi tab3 is only be looked at today? They phoned me for the password today to fix it and I sended it back 10 months ago? The ombudsman and media is going to hear about 'this

You ought to be ashamed of yourselves! What a disappoinmen you are!,

I can not believe this

Still on shock

Regards
Chantell pretorius
[protected]@gmail.com
[protected]

On 8 February I bought two text books and received same day confirmation that the books are ready for collection on order [protected].

I went to the warehouse and the books were not there. I requested that the books be couriered to me as I am not driving another 40 km to pick up the books. I received email confirmation that the books were collected at the warehouse. I did not collect it. To date I am still waiting for my books.

After this first experience of placing an order, it being sent to the incorrect depo to it being sent to the correct one, missing the delivery date by 2 days, being refused the opportunity to speak to a manager via the call centre on 2 occasions, to having to explain to my son whose 4th birthday the order was for...

I will never do online shopping with take alot ever again. Thank you for the crappiest online shopping experience ever!

Kudos to takealot for just taking...

Round about March last year, my wife spotted the above watch on Takealot.com at a reasonable price.
She decided to buy it there and then for my birthday, which was however only in October.
Subsequently on the 25th of October, she gave me the watch as a present.
I was quite disappointed to see that the watch was not working or ticking erratically, which I took to be a weak battery.
I took the watch to our local jeweller to replace the battery and this is when the real disappointment set in.
It appears that the watch is a dud. Even with a new battery, the watch ticked a bit, stopped, jerked a bit and that's it.
What is very concerning is that when the crown is screwed back in to lock it, the minute hand moves at least 4 minutes back which means that the time will never be correct.
I subsequently took the watch to Cajees and the watchmaker confirmed that the mechanism was faulty as even after he replaced the battery with one of his, it ran the battery down in a matter of a minute!
I have never even had this watch on my wrist! We asked to return the watch, but because it was past 6 months since purchase, it had to be submitted for repairs.
This watch has been floating around at Takealot / the agent / seller whoever since 22 Novenber 2017! We have been informed that the watch was being repaired, then it was repaired, then it was back in the warehouse, then it was being repaired and so on! Shockingly, last week Takealot had the audacity to return some crummy watch that we have never purchased, not even in a decent box but in a cheap plastic bag and expected us to accept this shoddy service!
This is nothing more than an absolute scam in my opinion! As at my last email to Takealot, I either want the watch returned by CoB today in full working order or a full refund!

Initially, I'd ordered a watch for my fiance as a Christmas Gift, the Item was delivered and broken, I then logged an exchange. The Item was collected and then returned back to the warehouse. I've been waiting for the Item, no confirmation of delivery of the watch. I then ordered a pack of nappies for my son with the remaining credits I had, not knowing that TakeAlot has just gone ahead and credited my account for the returned watch, as to my knowledge, I didn't ask for money/credits back. I asked for an exchange, so waited in good faith for an email about dispatch of the replacement. I did not monitor the credits avail, but knew I'd had enough to purchase the nappies. I then called and was advised by a very unhelpful colleague that Id used some of the money for the nappies and their process is their process - No customer service given whatsoever, not even an attempt. I then escalated my complaint and asked for a manager, Ruth advised that the manager will give me a call back on Sat, (which was the next day)as my complaint is hierarchy and needs attention - No call. On Monday I received a very ridiculous email, not even an apology that the manager didn't call me as promised. Just another negative response, that, we are unable to help you, as some of the credits were used already ( Not understanding my point) ... I left it as that!

I then took time out and decided to reattempt this order and add the credits to a brand new watch - (A month after Christmas).. I ordered the Item and noticed that the credits weren't applied, as I had initially added it, I received confirmation that the order has been placed and the amount of money that will be collected upon delivery.. Directly after this, I sent TakeAlot an email, to advise them that I would like to add my credits. I spoke to Sihle, she advised that she will sort this for me and that I should just let her know when the Item has been shipped, so that she can communicate Internally about the amt I would need to pay, less my credits. I didn't need to do this, as she had already emailed me to advise that all is in order and I will only pay a R 103 difference. I ended up paying the full amt including delivery of R289!

My Item was delivered today, and I literally had to fork out the extra cash as my credits were NOT deducted.

Takealot has just left me extremely disappointed!

RRN-FC53-5CA4
ORDER #[protected]

We ordered a Perpetual Magnetic Year Planner through your website. The board got damaged during transit and we requested a return.
We received an sms on number [protected] that collection was scheduled for 29 January 2018 (yesterday) at 5pm. No-one pitched.
Please contact me on [protected] to reschedule a new collection date and time. Our address is Plasson SA Pty Ltd, Unit 6, The Warehouse, c/o Deodar Street and Constantia Street, Pomona, 1690.
Regards, Maninda

Hi my name is Phallang Mphomeli, my order was #[protected] and delivered today bt the strange thing is i ordered three items but i only received one.I wasnt there to sign for the package someone did i think thats where the confusion started.Please inform your courier service what has happened or maybe the mistake was yours at the first place.Please assist because im nt satisfied at all.
Phallang

I purchased a Chelino High chair for my baby on 06/12/2018. We didn't open and use it yet as the baby was still too small, but purchased it so long as it was on special. On the evening of 16/01/2018 we opened it to assemble it, put the parts for the booster seat is incorrect and does not fit on the table. I arranged collection there and then and immediately received an sms that collection will be on 18/01/2018. This day came and went and no collection was done. Then I phoned yesterday morning (22/01/2018) to hear when collection will be. The lady first of all told me that the waybill says the customer was not available for collection on 16/01/2018 and it was rescheduled for 22/01/2018. What nonsense! I only arranged the collection on the evening of 16/01/2018 so yes, the customer was indeed not available for collection. She then promised me that collection would be 22/01/2018. At about 16:45 no collection was done as yet. I then phoned again and the lady who I then spoke to said she will contact the collection team and will either then phone me or send me a mail. No mail was send and no phone call was made AND STILL NO COLLECTION! When is this going to be collected and when am I going to receive a new high chair? This is absolutely pathetic service and I am really getting very annoyed and would rather not order from TakeAlot again. I get a defective product and then they are so absolutely useless in replacing it.

Bought the teddy because it says 27 inch, teddy is far from 27 inches and is smaller than my hand. It arrived when expected but didn't not reach my expectations at all. Very disappointed! 27 inch is roughly 68 cm and this teddy was barely even 30 cm. I couldn't even send it back as their birthday was that same day and they had already seen the Barney's!

I was informed that I would receive the delivery of my order by Thursday the 18th of Jan.
When I checked up on my order they claim now that it will only be here by the 23 because you are waiting on supplier, when the order was placed now where did it indicate that it was out of stock. Please advise to as why this is and why wasn't I notified on the status of this order.

Capitec bank
Port Alfred

NICKY

I am on leave but I asked a friend/ colleague to sign for me. She says nothing had been delivered. Please tell me why. This is despicable service from your side. Please assist. I want it delivered before 5pm before the branch closes its doors. Make it happen. Please give me a phone number so I can contact you. I paid for it.I can draw a statement and give the invoice as proof.

Nicky

Hi
Ek is baie teleurgesteld vanmore, ek het n pakkie bestel en toe is dit by 15 secondstreet afgelewer by n company genaamd Gritleys, en my adres op die box is 20 Second street, ek voel net onvanpas, want as die dame van Gritleys nie my geskakel het nie was my pakkie vermis, en wie het geteken vir die pakkie?..Mens vra mos jy soek n sekere person en of die person daar werk!Sorteer dit asb met julle Vervoer mense uit asap.Anders kan julle van my vergeet om weer iets te bestel.Mev.L.LUBBE het geteken vir die pakkie..Ek is ontevrede met die diens van fedex!

Baie dankie

Christine Bezuidenhout
20 Second street
Industriel Area
Welkom
9465

Initially an order was placed on the 22nd of December for Collection from the Montague office - However last week we called in to ask them to kindly have it delivered to the house instead. We were told that it wouldnt be a problem and that it would be delivered by Monday (8th) to date nothing has been received.
We called in today, only to find out that the have a high volume of parcels and cannot deliver the item - even though we were promised delivery the most that they can do is take down the name of the staff member to promised this and just retrain them!

Up until this point there has never been an issue with Takealot - but after this, i will be sure never to make use of their services again and i will definitely be spreading the word of this terrible customer care. Really unhappy with this level of service received, especially after being told that they will deliver this item for me!

I must confess this is the first time im completely unhappy with take a lot.
After i completed my order the wallet which was a birthday gift got canceled (not by me). Thankfully i noticed when i checked my order number.
Because the delivery man did not get the memo. And insisted i pay him for the missing item even after we have established the item was not there.
I had to find a phone number for your customer services, which surpringly is not readily provided, so that someone from your company could convince your delivery man that the bill does not make sense.

I requested a return and refund on the 25th December 2017 for my order for the value of R490 which was a digital kitchen scale. I was advised via the Takealot system that the collection would be scheduled for the 27th December 2017, there was still no show for the collection, then I was told that Takealot would collect on the 29th December 2017! Still no show by TAKEALOT! I am extremely annoyed now. I want this item returned and my money back NOW. I am being told that they have scheduled for collection for today the 9th January 2018, because Takealot was unable to collect so you cancelled my collection. I want this to escalated cos TAKEALOT are blatantly lying as I have been waiting patiently on both these days for them to come and collect, and there was no show by TAKEALOT! Also how can they collect when they never send a sms to say what courier company will be coming with their details? Takealot sent me a sms when delivering that was proof that it was scheduled with a courier company to delivery to me. TAKEALOT ARE BLATANTLY LYING. PLEASE I JUST WANT THEM TO RECTIFY THEY NEGLIGENCE AS I WANT MY ORDER REFUNDED RETURNED AND MY MONIES BACK AS SOON AS POSSIBLE. I HAVE NOW WAITED 3 WEEKS AND THEY ARE DELAYING THIS.

Good Day,

On the 3rd Of Jan I ordered and paid for Murach's PHP and MySQL (2nd Edition) - A text book I need for my course through UNISA.
Today I checked and the order has been cancelled and I have a credit with Take a Lot. Can you please advise why my order was cancelled?
I am urgently waiting for this textbook so I can get started with my academic year.
I also ordered it early to ensure it does not run out of stock.

Please urgently advise why this was cancelled and how you are going to correct this issue.

Kind Regards,
Wendy

[protected]@gmail.com
[protected]

I have been trying since the 4th of December to have an item returned to your warehouses with no luck, despite having 4 scheduled collection dates confirmed. According to your client service department your couriers have advised that I was unavailable (I would suggest you ask them for a call log confirming they tried to contact me because I can confirm that they didn't). The following reference numbers refer: -
RRN-8e0f-f761
RRN-747d-9971
4353137
4303191
4521187
and I've dealt with the following individuals: -
Jason Horn
Mansoor Goolam
Shannon Lee van Diemen
Elaine Williams
Kelly Divine
Elzita Vlotman

Regards
Sandi Smit
[protected]

My order (#[protected] Ordered 22 Dec 2017) has not been delivered to date. Takealot sends has schedule the delivery for my order twice and i was at home waiting for it and received and sms saying "Delivery reschedule as recipient unavailable". I called Takealot twice directly after receiving the sms and they took my number(which they have already from my account) and advice the driver will call me upon delivery which has not happened.

I am very disappointed in the service.