Takealot
reviews and complaints

Gigabyte Nvidia GTX 980 Extreme 4096Mb Graphics Card Being advertised the last couple of days including today for R 4889.00 but on the site it retails for R 8209.00 as unboxed deals with no new stock. I have been comunicating for the last 2 days with customer service but get the company policy as an excuse, the ad remains active even if the price is false meaning you do false advertising. There is nothing on the ad stating while stocks last or quantity available. this is the third day in a row I am trying to buy the product at the advertised rate. I have spent over R40k since last month at your store and feel very disappointed with the level of service I am receiving with regard to the GTX 980 as I feel its fair to buy the product at the advertised price.

To Whomever it may concern

I am really upset with the delivery service. I had placed an order on Monday and was advised that my parcel would be delivered on Wednesday. I waited till 5:30 pm on Wednesday and no delivery came through and then i got a sms saying tgats its delayed.

What i fail to understand is that, on the tracking order i saw that the parcel was at the Bedfordview dc and i work in Bedfordview and i didnt receive my parcel and the item was shipped from Kempton Park.

The frustration is that i ordered a shirt that i wanted to wear at our year end funtion on Friday and if the product was delivered today, i couldve tried and seen that it fits and if it didnt, i couldve still exchanged it for a bigger size. However i cant even do that now, because my delivery was not made in time.

So now what do i do? Im left with no shirt for the year end function.

This is bad service and im not happy.

Please can i have a manager's contact details.

Aadil [protected]

[protected]@daymon.com

On Thursday, 30th of November I placed and confirmed an order of;
1. A russel hobbs sandwich maker (R279.00) and
2. A UV Lamp (R270.00)
This was on a COD basis, I got an e-mail confirming delivery on Saturday the 2nd of December 2017 before 14H00pm.

I knock off at 14H00pm on Saturdays, so when the confirmation said before 14H00pm, I didnt mind.

Two hours after 14H00 I call the customer care number and spoke to a female consultant who advised that she will get someone to call me to give me an update of where the driver might be..

I waited until about 17h00pm where I my phone rang once from [protected], I called back the number and gave them my tracking number, without remorse the guy said "yeah the driver had too any things to deliver", I then said a courtesy call could have been great to apologize and keep me updated. I asked him to check where his driver was and he said the driver was at Monument road, which is two minutes away from the delivery address, I told the guy that I will wait.. One and a half hours later I was still waiting.

No apologies
No courtesy call to keep me updated
I wasted 5 hours of just lazying around waiting for a delivery that was meant to arrive before 14H00pm.

I have never ever come across such a service and I will take this same complaint to Hello Peter if it is not resolved by the end of today.

Hi, my takealot order has been delayed for two weeks and each time I contacted them they said i'll Receive it the same day before 5 pm but I never received my item, yesterday I received an sms saying that my item got lost from Mr delivery office, I enquired about refund they said it will take up to two weeks, this is very frustrating and they should give me a big discount for all the frustrations they put me through

I placed an order 18 November, 3 December one of my items got cancelled because they say they dont have stock anymore, 5 December my delivery was not done, 6 December I get told they hope to deliver by the 7th but cannot gaurantee it.
I have spoken to 6 different people and I am not getting any service

Their Smile Guarantee promise is a LIE and false advertising

My package [protected] was scheduled for tuesday 28 November. It has been delayed and rescheduled 5 time and yet still no delivery. I phoned your call cengre every single day and spoke to 17 different people and everyone promises to resolve the issue and yet here I am again today with a delayed delivery notification. Surely a package that has been delayed this many time due to your fault should receive priority for delivery the next day.

Can you please get my delivery to me ASAP as I have been patient long enough now.

On 27 November, order no [protected] was delivered to my office. It was our box, but the wrong order was in the box. We received some kind of cat toy, instead of receiving 4 x movies and a Nutritech supplement. I signed for the parcel without checking it because I had never received the wrong order before.
We had to log a ticket for every item we didn't receive, but the only option available was to log an exchange ticket for every item.
Exchange ticket no: [protected], [protected], [protected], [protected], [protected].
We returned the parcel with the wrong content when the first exchange was delivered, on 28 November.
After the first drop/collect, I had to explain and fight with every single delivery guy because they wanted to collect an item and deliver the correct item. If you just read your comments on every exchange logged, you would have seen that we didn't receive any of our items in the first place!
This has been the most unpleasant experience we have ever had with Takelot!
Yesterday afternoon, 3 December, we receive a call from Takalot, wanting to know if we had returned the item that was wrongfully delivered to us. Yes we did return it. Check your logs! I cant believe how unorganized you are.
And since when do you not include an invoice with your deliveries anymore?

Get your [censor] together!

I placed 2 orders [protected] and [protected] over the weekend 24th and 26th November.
Both orders are missing items and over 2 days after me phoning emailing and asking for updates I am told the warehouse has no stock... sorry for the inconvenience! So I get billed for these items which I need by the weekend and to top it off all these orders were delivered a day or 2 late. What a nightmare.

Poor customer service. Still waiting on a solution and I am in 2 minded if I will continue shopping at takealot with poor service like this. No phone calls... No going out of the way service like you could get in a brick n motar store. Shame on takealot. I won't be spending my money with you guys with this is the way you value your customers. P.s. look at how much I have spent online over the last 3 years at Takealot it in your records. You decide if you want me back! Please do something!

i placed an order this morning at 7h30. normally i would receive an email to say i can collect item within 4 hours. my friend also placed an orfer at about the same time. he got his confirmation after about 5 hours. so i went with him to takealot warehouse. on arrival he signed in and we waited for his name to be called. the estimated time we had to wait was about 5 minutes. we arrived at 12h20. we waited and at 12h55 he eas only called. what bothers me is that people coming in after us waere all helped before him. i think this is highly unacceptable. so i walked with him to the counter to enquire about my package. they checked on my order number and i was told by the lady that nothing has been done yet on my package. she can put it through now then i have to come back in four hours time. i was unable to return again as im going away for the weekend and i needed what i ordered. sp i asked the lady to just refund me and cancek the order i will go get it at canal walk rather. she then informed me i have to call the customer care as she was unable to cancel or refund me. i called customer service and spoke to jared. he informed me that they can not refund me and that the people at the warehouse must do it. i can not believe how you treat your customers. first bad experience ive had since i started buying from you guys even before kalahari and takealot became one. i will never ever order anything from you again and its sad to say as this experience was just horrible.

I've ordered an item #[protected] on black Friday and I was told it was going to be delivered on Monday, on Monday they went to the wrong address and they reschedule and from there it has been a series of reschedule because they lie and say I was not available, this people they don't even call to say they have arrived and even the consultants are very incompetent already I've used more money on calls that I've made, this delivery service it's really a big problem.

#[protected] - Is my order number.
The driver could not find my address, and he phoned me 3 times while i was busy on another line and i could not pick up my phone because i am at work. I explained to him how to get here after he dropped the phone in my ear multiple times. When he finally got to my address, he started screaming at me because he phoned me and i did not answer my phone, and that it is unprofessional from my side. My colleagues even thought this was very unprofessional and bad service .

I am experiencing issues with takealot deliveries, last time the driver came and left without informing me. I ended up having to cancel the order and buying what i needed from Checkers.

Yesterday i called the call centre, requesting for them to let the driver know that i leave Sandton at 3pm daily. My order has not arrived still and there has been no correspondence. I called takealot for assistance and all they said was "I'm sorry but there is nothing we can do to help you"

I am disappointed in the service i am receiving from takealot. I will not be buying from them ever again.

I bought this Microwave Fish and Vegetable Steamer from Takealot the other day and after my 3rd use, it completely melted and deformed the lid. (attached is a picture)

I've tried to rate the product on Takealot but my bad rating was never published. I tried rating it again but then received an error stating that I've already rated the product and cannot rate it again.

I also tried contacting Takealot directly but cannot seem to find any email or contact information for them to do so.

I am honestly very disappointed. I've bought products from Takealot before and I was very satisfied in the past. I expected more from this product.

I ordered an IPhone 6s cover to protect my phone on Takealot`s website. The item was delivered on time, but the wrong item was delivered. When I contacted Takealot, the service advisor then advised me that the item that Takealot supplied me incorrectly will not be refunded or could not be returned. I then spoke to a manger from takealot, and he told me the same. I am disappointed in the service I have received from Takealot, and would not recommend them to anyone. Public, please be aware of how takealot does business. Takealot, you have just lost me as a customer.

I ordered some items last week and was informed that the delivery would be affected on Friday - I received a sms to state the the parcel was on it's way and then 30 minutes later that nobody was available to receive the parcel, while my wife was at home and nobody rang the bell. The delivery was then rescheduled for today Monday and I get exactly the same message that 'nobody was available to receive it" when my wife and I have been at home the whole time. At least the last delivery that I received the courier had the curtesy to call and inform me when they were to deliver. I'm afraid the service from Takelot has declined significantly since teaming up with Mr. Delivery. I have no doubt that that the delivery person has never even been to my house and just does not effect delivery for their own reasons.

The above return was not dealt with successfully by Takealot.
I've given my home adres for the returtn of the item: c/o GARDEN COTTAGE @ no 51 Frangipani st, Tygerdal. Requesting a phone call from the courier when he arrives on [protected] to grant them access, and to ensure delivery only to me...
I've liaised with Lenovo in Roodepoort to whom i provided proof of purchase from Takealot. Lenovo is willing to assist with their device which Takealot has not, they have washed their hands.
They have not yet returned my PC.
The only response I ever receive when speaking to anyone at Takealot I will escalate, I don't know, I don't deal with that I can't put you through to who does they don't take calls, we'll send you and email, we'll call you back...my experience has been no call back no email regarding my query...It appears that your staff m.o. is ignore it and it will go away...Takealot does not advertise that this IS how you treat your customers or at least me...

Takealot wasn't prepared at all for black friday. I have been awake since 12 am on black Friday trying to purchase some stuff. At 12:30 this AFTERNOON I eventually got access to the website just to be kicked of while I was busy paying my order . I will never waste another second or cent on takealot. Shouldn't be promoting black Friday then deny your customers access for over 12 hours! Useless. That's what black Friday meant for me. Thanks a lot

Good day
I purchased a Sony playstation VR bundle two days ago for R5999.99, and now suddenly the same product is R4999.99. The black friday deals for these products have been on since 19 November so why the sudden price drop only now.
I would like that I be charged the R4999.99 and not the R5999.99 as these prices should have been reflected earlier?

I ordered a product 3 days ago from takealot.com. Today I get an email that the product is out of stock with the supplier (reef aquatics) and it will take six days for me to get my money back.

I then call reef aquatics who surprisingly has stock and ship for next day delivery.

The folks at takealot are just lying. I received an "apology" email from them not apologising for lying to me or some admin error, but rather to say that they are sorry that I "feel the way I do".

I also call there customer care number and explain. The operator cant do anything but refer me to a supervisor (who is busy at the moment) but will call me back in less than 20min. Its been way past that and still no call. Hence this post.

Stay away. They will take your money, not deliver and you will have to wait a week for you to get your money back.