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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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8:05 am EST
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Takealot service

I was supposed to receive my order today but I didnt. When I tracked my order online it showed that they came and I wasvnot around. While I have been waiting whole day. Nobody called to say they were outside.
Secondly I called them and a consultant dropped a call on me while I was trying to explain that I will not be home at 2pm on Monday as he said he scheduled for Monday.

Its my first time ordering from takealot and already im frustrated and dont think I will order from them again.

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9:17 am EST

Takealot products not received after almost a month from when they were paid for

After numerous mistakes I still haven't received a order I paid for almost a month ago. First the wrong item was delivered which was okay I can understand one mix up. Then when they eventually came to pick up the wrong item I was informed that I would only be getting one item out of the 4 I paid for (when am i getting the other 3? Nothing has been said about that). They missed that delivery date as well because that one item was sent to the wrong dispatch or something - AGAIN. Eventually I received it, still waiting for my other 3 items, ITS BEEN ALMOST A MONTH since I paid. Really?

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8:29 am EST

Takealot my order is handled poorly

Hi, I did an order and then received an email that one of the books were cancelled as it was out of stock ([protected]). I was informed that my account will now have a credit. I replied that I don't want a credit. Please credit my credit card with the amount. I send this email on 14 November. To date I have not received your response. Over the past weekend I searched online for the book that you cancelled to try and order it elsewhere. Then to my surprise you had the book. I have also placed another order ([protected]) in the meantime with you and I then saw this has not as yet been shipped.

So, should I not have been asked if you can wait for the book that was out of stock and then send it all together with my other order, or send it with my second order? ([protected]). I have just checked and it has not been shipped. Point is now I was charged extra delivery costs and this could have been avoided. You cancelled that book and not me. Now a couple of days later the book is available.

This does not make any sense to me. I see this as poor management of orders which cost me unnecessary money

E Bezuidenhout

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8:22 am EST

Takealot refund policy when coupon has been used

We won't shop at Takealot again! Ridiculous policy when you use a coupon (R150 off R350) and need to be refunded. We ordered goods for just over R1000 and when it came to delivery (which is slow I must add!) one of our items (a fan) was missing. After numerous calls they finally let us know that the fan was out of stock and we would be refunded. The amount refunded is less the full R150 even though our order (minus the fan) was far above the qualifying R350. It was not even our fault! Inflexible management - stay well away and rather stick with brick and mortar stores!

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5:33 am EST

Takealot refunding a voucher

I had a voucher which I used to place an order, I never followed through with the order so it was cancelled. When I tried to use my voucher again it said that it had already been used. For 4 days Bandlakazi Mbolambi messed me around via email telling me over and over that my voucher was already used, even once telling me to call FNB to sort it out!?

She is clueless and unwilling to help. It is sad that such a great company has such terrible representatives "helping" customers.

I called Takealot today and in less than 20 minutes Mandisa sorted it out for me by just taking a little time to look into the matter properly.

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4:19 am EST
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Takealot a rude driver who blocks the way in our complex

There was a driver who came to make a delivery he blocked the way when a gate is opened he just sat in a car and opened a door, I opened the gate 3 times. He was wearing a take a lot golf shirt and his registration number is JKV532 GP and the car is a Daewoo the incident took place at 221 Glover Avenue Lyttelton where on 12 November 2018 my Name is Unathi [protected]

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7:21 am EDT
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Takealot Return of product

This is the worst company for trying to return a product.

No straightforward process. Will not refund card only account... Not sure that is even legal?

Email a complaint on their website and receive and email back saying they no longer reply to customer emails. Spent 2 hours on the phone just to return a wireless mouse.

All good when things go ok but like pulling teeth when a customer had a query.

Crap customer service
I am closing my account with them... Life is tooooooshort!

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4:03 am EDT

Takealot false advertising

I've been keeping a close eye on some of the ‘specials' that takealot punts and noticed that while the percentage discount changes, but it barely impacts the base price of the product.

Over the last year for instance, the Taurus Hexa Striker automatic vacuum cleaner has been on sale for R999.00 (even when there is no discount) - I know this because I was interested in purchasing one.

Magically, today it was declared on the daily deals as being 50% off and has dropped to R849.00 with the ‘normal price' being R1699.00. Either someone is not mathematically inclined or they're taking clients for idiots by inflating the ‘normal cost' to accommodate the supposed discount.

Is it normal for Takealot to over exaggerate their deals to attract unsuspecting customers?

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1:06 am EDT

Takealot lenovo laptop charger

I am very disappointed in takealot. I ordered a lenovo laptop charger of R246 plus R60 delivery which is R306.
Firstly they packed the wrong product and had to cancel my order (Order nr #[protected]) and refund me. My refund took about 7 workdays and they only refunded me R246 and not the delivery. They told me that they charge for delivery when the delivery person were at my home.
Nobody called or contacted me not even buzz my door bell. They sent me a message saying that they will deliver it on a Monday again because they couldn't get a hold of me. (I was at my home the whole day) Money came and I heard nothing from them.
Eventually i got my refund of only R246 and not the delivery of R60.
I believe this is a fault from Takealot and not mine. This is unprofessional taking money for themself after they made a mistake of not delivering the correct item and not even contacting me when there "was" someone at my door. Very very very disappointed in Takealot.

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10:15 am EDT
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Takealot delivery

Ordered a PS4 game which has a release date of 26 October 2018 (Order No: [protected]). Order was placed on the 23rd.

Shipping to JHB Warehouse happened on 25th of October, but delivery will only happen on the 29th of October.

The whole point of ordering from Takealot is so delivery can happen on the release date, not 3 days later.

When contacting Takealot, I get told that delivery doesn't happen on Weekends, but today, the 26th, the day of release is a Friday and not a weekend.
Then I get informed that the shipping only happened on the 25th, which still doesn't explain why delivery didn't happen today.
After all this explanation I am still not told why it wasn't delivered today.

When I ask if I can have the order cancelled, this will also only be able to be done on Monday.
So, not only do I not have the product I paid for, the same product I could have walked into multiple other shops and bought on the 26th or the weekend, but I am also being held ransom with the money I paid for it.

Previously, Takealot was a helpful site with delivery of newly released games being done on the release date, but since this is not the case, i don't see the point of using this site beyond the completion of this order.

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6:01 am EDT
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Takealot parrot 16mm magnet map pins - black (pack of 25)

Hi,

we ordered the Parrot 16mm Magnet Map Pins - Black (Pack of 25) from Take a lot order number [protected]. Delivered to us on the 22 October and ordered on the 10 October

as per your exact description this comes in a pack of 25 but the box only had 21?

this is not on if you advertise that this is a pack of 25. that is 16% that was NOT included as promised and that is not on.

i would like the remainder that is advertised that is missing in the box.

please advise what other details you require.

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10:03 am EDT
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Takealot customer service

Please refer to the following actions for replacement and return of my laptop:

2018-07-12 Bought item

[protected] Laptop stopped charging and switched off when not plugged in.
2018-10-10 I logged a return (RRN-f61e-3f06) in morning and after speaking with Dell, I emailed Takealot to cancel return as I was speaking to Dell to get feedback regarding replacement. An agent replied and confirmed the cancellation of the return.
I phoned Dell who did a 1 hour assessment on my laptop and confirmed that the battery id defective and the unit would need to be replaced.

2018-10-11 Takealot team arrived to collect laptop. Told him that I cancelled the return and he wasn't notified regarding this.

2018-10-12 Received Credit Note from Dell for Takealot to replace laptop.
Emailed Takealot to open new return as unable to do so online, as the previous return was still open. Spoke to Bheki, sent the letter Credit Note from Dell to her. She received it and promised to get back to me. Never heard from her regarding the letter again.
Received an email from Ebrahim: "Once the parcel is received at the warehouse, it will undergo evaluation, afterwhich a replacement order will be created."
Ebrahim: "I can assure you that a replacement order will be created as soon as possible once the return is received at the warehouse."
Collection of laptop scheduled for 2018-10-15 (RRN-f665-343f)

2018-10-15 Received a sms at 10:00 that stated that they tried to collect my laptop but couldn't? . I emailed Takealot, no response. Received a phone call from Takealot in afternoon asking me if I still want to return my laptop. Told me the driver was at the site but couldn't pick item up. But he never tried to contact me.
Return was again scheduled for the 2018-10-16. I was promised that I will definitely get a new laptop on 2018-10-19 or 2018-10-22.
I received another phone call from Takealot 5 min later asking me the same questions the previous agent asked.

2018-10-16 Laptop picked up at around 12:00

2018-10-17 No record of return on the system. Is says ‘return cancelled'. Emailed Takealot who then created a new reference number.

2018-10-17 At 12:22 received and email from Talitah Xhotyeni:
"A new return was created for your item. This is your reference number : RRN-f665-343f"
Received email from Success Rhangani 12:13: "We have received and evaluated your returned item. We regret to inform you, however, that we cannot proceed with your request to return this item due to the following reason(s):"Dell have requested that Takealot should not facilitate their returns .We request you to please contact Dell at [protected] as they will assist you regarding the faulty item."
We will arrange for this item to be returned to you."

At 12:22 I sent the credit letter from Dell again and asked them not to send the laptop back. No response.

I phoned Takealot 12:24 and spoke to Renika Benjamin who I then again sent the Dell credit letter to. She tells me she will get back to me.

At 13:04 from Renika Benjamin: "As per our telephonic conversation, there was a miscommunication between our returns department and the supplier with regards to how your return will be evaluated. I will be forwarding this to the relevant department and once I have received feedback from them I will revert back to you."
I replied asking for feedback ASAP as I am left without my work laptop.

2018-10-17 Received an email from Xavier Mouton 14:14: "We will forward your information to the relevant department, once they provide feedback we will revert that information back to you."

2018-10-19 I haven't received feedback after being promised by Renika Benjamin and Xavier Mouton and emailed Takealot again at 07:53 for feedback regarding my laptop. No response.

At around 09:00 my old laptop was returned to me without any feedback or communication.

I phoned Takealot again, and had to explain everything in detail to another agent. He told me they only received the credit note 2018-10-18 and they didn't know where my laptop was. He promised me he will speak to his manager regarding the ‘mess' and phone me back ASAP.

I never received a phone call or an email, only a sms and an email at 12:24 stating my laptop will be collected on 2018-10-22 between 13:00 and 17:00. (RRN-ea08-8b15)
At 19:19 I received an email from Luyolo Sepalane: "Will you kindly confirm whether you have received your parcel."
I asked to confirm what parcel he is referring to.

2018-10-20 at 01:40 from Shulami Godlo: "The parcel being referred to is your laptop from return number RRN-ea08-8b15. Our courier has informed us that this has now been delivered to you. Can you please confirm that you have indeed received?"
I emailed at 02:35 to ask for feedback as I have received no information regarding the replacement of my laptop.
I received an email from Marvin Moses at 05:20"We will be able to create a replacement for you once we have received your defective laptop at our warehouse."

2018-10-22 I emailed Takealot for feedback regarding the replacement of my laptop. I received a response from Austin Lategan: "Kindly note that I will need to follow up with our DC and as soon as I receive feedback I will contact you right away."
This is the standard response I received from ALL agents: "I have sent this to the relevant department. Once I get feedback, I will revert back to you."
At 16:53 Laptop has still not been collected. I phoned the delivery team.

No feedback received.
I have spoken to more than 11 agents from Takealot.
I have sent through my Dell credit note to Takealot 4 times.
I have sent more than 40 emails to Takealot regarding this topic.

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7:49 am EDT

Takealot products and service

I ordered an Asus laptop ( order Number [protected] ), in January 2018. It worked perfectly until around a month after having it, it would randomly switch off. Even picking it up would make it switch off. I was able to return it, thinking it was one bad laptop from a batch.

I returned this laptop, I requested the same laptop be given to me as I was happy with the first laptop, apart from breaking. I was then told the laptop was out of stock, that whey credited my account or I could order a new laptop over email. Further research showed my credited amount would not give me the same equivalent specs of laptop I originally got. Takealot refused to give me an equivalent laptop based of the specs of my first one.

3 days later (proof of documents uplaoded) on the 19th of Feb 2018, I went online by chance and the laptop I originally ordered was in stock, even though I was told it was not. So I got a replacement laptop by doing the job of the customer care person online.

I received my new laptop make and model the same ( order number [protected]) in February 2018 it worked up until may 2018. It also experienced the same faults as the previous laptop I had, I accidentally kicked my desk and the laptop turned off.

I logged a return again, to have the process delayed due to not giving back accessories. There were no accessories to begin with, all I got was a laptop and a charger, which I returned. Got my refund and bought a laptop else where.

About the 12th of October I ordered a fitbit ( Order #[protected] ), the address is a business and has no street number, I have had countless other orders delivered here. For some reason Takealot printed the address wrong and sent my order to the wrong depot. By order was delayed by other 5 days due to the weekend. It was originally due on the 18th and now is due on the 22nd of October.
I even tried to organize to pick it up myself, but the email customer care line was no help, telling me to wait.

Service and product control of takealot is terrible, by chance I got all the bad service and product control.
No discounts, even though I keep getting bad service, due to takealot being a money grabbing corporation.

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6:57 am EDT

Takealot false advertising

I made the order for the Chromecast 4k (Paid R1, 549.00) 6 days ago and was told that It would be delivered on the 22nd October.
I received an email today from Takealot that the product is no longer available from the supplier (PC Mart) to then go 2 minutes later and check online to say that same device is available but that is now more expensive (R1, 750.00) and the supplier is someone else! (Nantec - Fulfilled by Takealot)
This is absolutely unacceptable and this service is appalling. COMPLETE FALSE ADVERTISING
I am not happy about this!

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MarietteBester
, ZA
Oct 19, 2018 2:46 am EDT
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I have a similar issue. Have you had any luck? I also have been reading up on several of the same fraudulent situation from other customers and it seems Takealot are just getting away with it? If they were following the Consumer law rules like Amazon does we would not have been sitting in this boat. I have been done in with R4000

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11:32 am EDT
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Takealot damaged product

I ordered some books via takealot. Besides taking nearly a month to arrive the one book arrived completely damaged. It appeared as if it was kicked around. This was a present I bought for my wife as an anniversary gift and now I can't even give it to her. The worst is the box was not damaged so someone actually packed a damaged product into the box and dispatched it. I am not sure who they think a person are to accept a damaged product. I am astounded and completely disgusted. I have contacted them as well, but they don't seem to care enough to pick up the phone even.

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5:33 am EDT

Takealot canon pixma printer

I have made a lawful return of my printer. It was as dead as a rock would not switch on. It was returned to the manufacturer for repairs. I received it back today, still not working the same problem. I checked all my fittings and found no problems. The product was send with new ink cartridges but was returned with no cartridges. While tracking the new request to return, I saw it was now out of the six months return policy.
I think this is not fair.
I insist on a replacement or my money back.
Thank you
J H Botha
[protected]

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AdamJems
, US
Oct 15, 2018 7:51 am EDT
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I did not understand the exact issue you are facing in your printer still I recommend you to have patience with the device and try to find the solution first. if you need any printer answers or information then I will suggest you visit this link - https://www.epsonsupport247.com/

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10:21 pm EDT
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Takealot time frame

#[protected] - This order was paid for on the 9th of October and expected delivery was originally Monday the 15th of October . I Received a mail yesterday to indicate it will be delayed by one day, which was fine.

#[protected] - However was paid for on the 03rd of October and original expected delivery date was the 18th of October. I got an email stating that it will be delayed until the 26th of October, which is unacceptable as this is a gift for someone from overseas and will be long gone by then.

Surely, from the beginning a better indication should have been given with regard to what date it would be delivered.

I have dealt with take a lot a few times and this is the first time I have this experience and it has broken my loyalty to buy something soon again or even promote it to my friends and family again.

Doreen Slater
[protected]@gmail.com
[protected]

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8:27 am EDT
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Takealot manhandles books received

This is the first time that I have ordered school books from Takealot. Normally I order them from Caxton and I will do so again in future.

BOOKS SHOULD BE HANDLED GENTLY AND WITH CARE AND ONLY WITH CLEAN HANDS! I have been teaching my children this since they were old enough to look at books.
The books that I received from Takealot were dog-eared and dirty. Obviously the pickers/ packers had not washed their hands at any stage during the day before they handled the books. I will remember not to order books from Takealot in future.

Please teach your pickers/ packers that books should be handled with respect!

Angela Drury

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7:21 am EDT
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Takealot customer care

I called customer care at 8:25am to query about a voucher code that was not being accepted. I had a consultant Shannon Harris advise me that she will call me back no later than 10am as i was wanted to purchase items. i had not received a call from her...i had to call back and and explain myself all over again. the consultant advised that unfortunatly i will only have feedback, possible feeback by close of business. these were Bday gifts that i wanted to purchase and now i can't because of the bad service and delay... this is really terrible service!

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6:12 am EDT

Takealot fnb card delivery and customer service

I scheduled a delivery for today with FNB, I missed the call from takealot, they gave me a number to phone back on, I have called this number at least 5 times each time having to wait for 15-20 mins, with no one picking up. Poor poor customer service, wasted so much airtime waiting n waiting. In the past week u phoned me once and never again, why is that ? No call back or follow ups. What's the point scheduling a delivery for a certain day an specific time when you can not follow through. I'm very unhappy about all of this. I had to call the actual take a lot number to get through to someone n they answered the call in less then a minute.

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Bianca Tissen
, US
Mar 17, 2022 8:31 am EDT

Exact same issue

Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Takealot contacts

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+27 87 362 8000

Website

www.takealot.com

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