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1.4 28 Reviews

Hockerty AFT Complaints Summary

3 Resolved
25 Unresolved
Our verdict: With Hockerty AFT's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hockerty AFT reviews & complaints 28

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1:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hockerty AFT Avoid like a plague!

I have ordered a suit from Tailor4less and these people gave me a hard time. When I ordered I gave them my exact measurements, but when my suit finally arrived it was horrendous! Shoulders were longer, sleeves were incredibly shorts, and what I noticed - that there were no button holes on one sleeve.
I contacted them right away and sent some pictures and all they said was how sorry they were. Their rep said they'll refund me as soon as possible and promised that someone from Tailor4less will contact me with further details, but of course that never happened. This site is just a joke owned by a bunch of scammers. I will not buy from them again and I will make sure spread this information. Avoid like a plague!

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Tailor4less
, ES
Jan 30, 2017 3:10 am EST

Dear Branden,

We are sorry to hear that the garment you received does not meet your expectations.
We have a Post-selling policy http://tailor4less.com/en-us/info/ that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product.

According to your initial complaint we agreed with the refund for the adjustments. There is a maximum amount we can refund in this situation and you can check it in our policy, which you read and accepted with the purchase.
According to your message, you were quiet satisfied with the product:

“After thinking it over, I'm realizing that it really is a nice coat.
I was pretty upset about the stitching, and the misfit of the shoulders, but the fabric is amazingly comfortable and soft. The funny thing is that the stitching on the body of the coat is great! Did someone else do the sleeves?
What can we do to resolve this situation?”

(Message we received from you on 23rd December).

For further questions, please contact our customer service at cs@tailor4less.com
Best regards,
Tailor4less

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ComplaintsBoard
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1:48 am EDT

Hockerty AFT Overcoat

They sent me a coat that looks totally different than on the site in pictures.The material is good and that's the only good thing/ Shoulders are too wide, down side has a Christmas tree form, or a womens dress form - it widens to the bottom.

I made all the measurements as shown in their videos, but they sent me totally inappropriate product. I've opened a request earlier on their site because they didn't answer for 5 days and I was worried about it, but they hurried to close it without my permission when the coat wasn't even delivered to my address. Now I can't open a new request - no possibility of t on their site, it's written that I don't have any orders in the last 60 days (in fact I have an order less than 30 days). I just keep writing in my old request and keep emailing them to several emails.

But they don't bother answering, ignoring all. This is the worst experience I ever had buying online.

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Tailor4less
, ES
Oct 31, 2016 3:02 am EDT

Dear Pavel,

we kindly invite you to check your user account. Your support ticket is open and we are offering you a solution for your complaint.
Please provide us with an answer in order to solve your inquiry successfully.

Regards,

Tailor4less

ComplaintsBoard
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10:44 pm EDT

Hockerty AFT Tailor4Less Playing Games!

This company is a joke. I sent back the jacket of a suit I purchased because it wouldn't be tailored. That was 6/2/16. They keep claiming they will sent me an email when they receive the jacket in Spain. I believe they'll never say they received that jacket, and won't remake it. I saw somewhere how to fight these people overseas, but can't find the site that said how. I'm very upset, and think there should be a way to sue these people internationally! Cheap suit anyway, and customer service is just awful. I'll never do business with them again. Stay away from Tailor4Less!

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6:03 am EDT

Hockerty AFT Stay away!

Ordered a suit from Tailor4less and it looked really good on their website, but the one I received was terrible and looked very poor. The size was also incorrect and it did not fit at all. When I looked closer I found several small holes on the inside of my jacket. So not only it was way too small, but it was also defective! I sent them an email and asked for a refund, but did not get a reply. In total I've sent them over 10 messages but no one contacted me and I was stuck with that horrible jacket! Stay away!

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Tailor4less
, ES
May 31, 2016 8:09 am EDT

Dear Mike,
thank you for your purchase in Tailor4less.
Please contact our customer service at cs@tailor4less.com. The Inquiry Department will contact you as soon as possible in order to try and solve your problem.
All the messages we receive are answered in less than 24 hours.
We have a Post-selling policy http://tailor4less.com/en-us/info/alterations and Terms of Use http://tailor4less.com/en-us/info/legal that could be read before placing an order that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product.

Regards,

Tailorl4ess

ComplaintsBoard
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2:18 am EDT

Hockerty AFT Seller sent me wrong order and refused to change it

I decided to order from the website www.tailor4less.com. I took my measurements as well as I paid for the fast delivery, but these jerks sent me completely wrong items, so I decided to reach them and asked about it. I was shocked that the seller refused to change the order. He simply replied “no” and our communication stopped. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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Tailor4less
, ES
Oct 29, 2014 9:13 am EDT

Dear customer,

We are sorry to hear that you are not satisfied.
If you do have a problem here I leave you the address of the Customer Service Manager (cs@tailor4less.com). Please, do not hesitate to write us back and indicate us your order number. We will check your issue and verify if there has been any mistake.

Please note, that we have a post-selling policy that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any Production problem, we can make a second shipping of the product. In any case, we do not refund the amount of the order but try instead to find our clients' satisfaction.

Concerning the fabric, it is true that you cannot change it but this is because all of our customers have the possibility to order fabric samples prior to the purchase. We consider that as we offer this free service (in the end) all of our customers have the possibility to select the fabric they like the most.

We will be waiting for your email and we will try to satisfy you.

Best regards,
T4L

ComplaintsBoard
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6:03 am EDT

Hockerty AFT My order was still in process and seller didn't communicate

I ordered some stuff from the website www.tailor4less.com. They promised to send my order within couple of hours, but the status on the website showed that it was still in process. WTF? I tried to reach the customer services, but no one replied to my phone calls, and they promised to reply within 5 minutes in the emails, but they didn’t provide any info. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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mariagg
, ES
Sep 09, 2014 8:21 am EDT

Dear Customer,

We are so sorry for the inconveniences.
We would like to inform you that our company does not offer telephonic assistance, everything is done via Internet. Our time of response is 24 to 48 hours.
If you send us an email to cs@tailor4less.com and give us your order number we will glady check the status of your order and inform you of its situation.
Best regards,
T4L

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5:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hockerty AFT Misleading Fit guarantee policy

The pants I ordered didn't fit me well so I used the fit guarantee advertised on the web site.
On this page http://www.tailor4less.com/en/customer/ajustments they tell you :
"* If your order did not arrive in perfect conditions, please bring it to a local tailor to have it adjusted and enclose the invoice so that we can proceed with the refund. Our customer service department will handle your case and reply within 24-48 hours."
Then I brought the pants to a local tailor for alteration and I paid $AUD 130.
Then submitted a ticket for the refund and they come back to me that the refund will only be 20 Euro as there is a limit for the possible refund on another page below
http://www.tailor4less.com/en/info/alterations

Read full review of Hockerty AFT and 3 comments
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MrPT
Anchorage, US
Nov 08, 2014 8:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also had an issue with their fit guarantee and a pair of suit pants. They claim a perfect fit guarantee. They claim that if it doesn’t fit, they’ll remake it. However, that was not my experience. I have pants that are too tight and Tailor4less won’t help. They only give you 7 days to file for a remake. However, they want you to try to have a local tailor alter them first. So I took them to a tailor and she let the pant legs out as much as she could, but they were still too tight. Now Tailor4less happily points out that I am beyond my extremely short 7 day remake period and they say they wouldn’t remake them anyway, since they’ve now been altered in an attempt to get them to fit. So basically, I’m stuck with pants that are too tight!

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onmyway
Panama City Beach, US
Sep 01, 2014 11:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience with Tailor4less was not good. They have a referral program where you can get a free
shirt, pants or suit depending on how many people you refer actually buy something, but they pull all the tricks out to not have to actually give it to you. I referred someone and they bought. My "progress gift" as
they call it showed up on my account and I ordered a free shirt. They charged my credit card for shipping.

I waited, and waited. The free shirt never showed up, and when I logged on to my account all
evidence of the order was gone. My "progress gift" was not available to reorder either.

I contacted them and they gave me multiple excuses, which kept changing as I pressed more. Their
primary excuse was that someone had tried to contact me about the measurements and I didn't answer so the order was canceled. First of all, this doesn't make sense because you put in your OWN CUSTOM
MEASUREMENTS, so they shouldn't think the "measurements were wrong" as they told me. Second, I never received any contact from them, as they claimed. It was all a scheme to not have to give me a
free shirt for their referral program. Never mind that they had no problem charging me for shipping though. I asked them to reinstate the order since I hadn't been able to redeem the progress gift.
They said the order was canceled and they couldn't do that because I "missed" their attempts to email me.
As I said, these attempts at communication never came and were just made up.

There are a lot of negative reviews about tailor4less out there and I can tell you from first had experience that they do indeed try their best to not have to deliver what they owe to you. They came up with all kinds of ridiculous excuses as to why I couldn't get my referral gift, even though I met the criteria. Don't trust them and buy from one of the other made to measure clothing companies. There are several others out there with better reviews.

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crl99sedenr
, ZA
Jun 12, 2012 12:18 am EDT

I had a nice experience with them. I've ordered 1 suit and 1 shirt. Tailors are so expensive where you live!

ComplaintsBoard
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3:42 pm EST
Resolved
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Hockerty AFT Produits mal faits

Produit reçu ne respectant pas les dimensions communiquées donc importable. Mal façons, coutures mal faites, bord des manches décalés. Le service client n'assume pas et oppose un prétexte de formulation de la réclamation pour ne pas assumer. A FUIR.

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David Thomson
, US
Oct 20, 2019 2:26 am EDT

I have been overcharged and can find no option on their website to report this. Their 'contact us ' drop downs don't cover questions about charging and

nowhere can I find an email address. Not good enough.

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Bleu88
, FR
Jan 13, 2012 1:15 pm EST

Mon expérience chez Tailor4Less a été positive. Ils m’ont, dès le début, très bien accueilli. Voici comment ça c’est passé :

-D’ abord, comme je trouve qu’acheter un costume sur mesure sur Internet, sans pouvoir toucher le tissu, est à mon avis très risqué, j’ai décidé de demander des échantillons. Ils m’ont envoyé par la Poste ceux que leur ai indiqués. Chez moi, j’ai pu comparer et mieux apprécier leurs couleurs, l’épaisseur ainsi que la qualité.
-Après avoir choisi le tissu, j’ai pris mes mesures selon les conseils du configurateur. De suite après, j’ai choisi les caractéristiques de mon costume et j’ai payé. Ça m’a pris 10 minutes, pas plus ! La commande est arrivée à la date prévue. Au premier coup d’œil, tout était parfait ! Le tissu et les caractéristiques étaient corrects. Un seul problème : le pantalon était un peu trop long. Je les ai contactés via sales@tailorforless.com pour leur faire part de mon problème. Ils m’ont expliqué leur politique d’aide aux retouches qui consiste à leur prise en charge du coût des réparations jusqu’ à un montant de 20€. Je me suis rendue chez le tailleur de mon quartier qui l’a raccourci pour 8€. Je leur ai envoyé le ticket et voilà, j’ai été remboursée 4 jours après.
-J’imagine qu’un commerce sur mesure sur internet est risqué parce qu’il faut bien prendre les mesures. Ils m’ont dit que des demandes de retouches leur arrivaient souvent car beaucoup de personnes ne prennent pas bien leurs mesures la première fois. Ils nous conseillent de nous faire aider par nos amis / famille / copine, etc. et de vérifier avant de commander.

-J’espère que ça va pouvoir vous aider et vous encourager à découvrir ce site. Avant, j’achetais des costumes (pas 100% sur mesure), qui sans être personnalisés, me coutaient environ 400€ alors que leur qualité me paraît plus modeste. Chez T4L j’ai payé 170€.
Je vous recommande de demander des échantillons.
C’est un site à connaître !

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Nicolas78
, FR
Dec 27, 2011 9:37 am EST

Mon expérience a été très satisfaisante, je pense que le rapport qualité/prix est très bon. Mon costume et ma chemise sont arrivés bien empaquetés dans un carton noir 12 jours après avoir passé commande. J'ai déjà recommendé Tailor4Less à mes amis et repasserai commande chez eux!

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