Taco Cabana
reviews and complaints

When I call to order dozen my way breakfast tacos the young man that answered said we are serving breakfast at this time. I asked what time they stopped serving breakfast, and he said "hold on". When he got back on the phone he said "we don't have enough breakfast orders to continue, we have started serving lunch". My belief ius that this young man did not want to serve breakfast, or the manager tol d him to say that. Why wasn't I able to order breakfast. This incident was at the Sherman, Texas location.
Thanks
Concerned Customer

Joel Luper
[protected]

Every time I've been to the Taco Cabana at Taco Cabana, 8930 West Sam Houston Pkwy N, Houston, TX 77040 they always have rude service on the intercom at the drive through they always have an attitude and I'd like to be happy when I order and receive my food. In kw go to the other one on FM 1960 just because they have better service. Today I went I asked for four regular beef crunchy tacos and when I recived them there was hardly any cheese or tomatoes like they just put a dash of cheese. Every time I've been there it's always a horrible experience.

My son and I went in to order food at the Taco Cabana on Sweetwater Blvd in Sugar Land, TX. While my son and I looked at the menu board, the girl at the counter was impatient that we had not ordered yet. I told her I wanted the two crispy tacos (plate). My son decided to have the same thing. When ringing us up, the girl told us the total and it didn't seem like enough. When I asked, she said she only charged us for the two crispy tacos and was very rude and told us we said it wrong and that we really wanted the plate. The situation escalated, she called the manager and then proceeded to tell the cook what a problem we were loud enough for the dining room to hear. The manager was unkempt, did not apologize and gave us back out money. I will not return to Taco Cabana with the poor service I was given.

Me and my family were there eating and when we were leaving we saw the assistant manager Rachel doing drugs in her car my kids ask what she was doing I didn't know what to do or say to them I can't believe you would have this going on in your facilities I ask were she came from and they said lake worth so I'm going to be contacting the food administration cause how do we not know there are drugs being put in y'alls food this is unacceptable we go there quite a bit and will know longer be eating there I will be checking in periodically to see if this was resolved and if it is not I will be going viral with this and letting the public know what kind of people y'all have working for y'all I own my own company and would not allow this to happen very disappointed in yalls company i hope yall get this resolved in the proper manner of the company thank you.

I went in on 6-7-2017 to order myself a breakfast taco at 6:25 normally service is very slow and employees have no sense on to receive a customer as he walks in. On this particular day I walked in and stood there for 5 minutes without ever being acknowledged. The manager looked straight at me and was asking for a box and continued with her morning routine as if I wasn't there. I had to walk out for the fact that I use the public transportation and my bus was a approaching. This experience leads me to believe the entire staff needs more training in customer service values. Store #207 in San Antonio, tx

Today my husband and I went to Taco Cabana on Hiway 635 and Cypress Waters in Irving, Texas as is our custom, we go there twice a week or more.We have been going there since they close the one on Airport Freeway and Story.Anyway we like the employees a lot, they see us walk in the door and automatically start ringing up our order.To make a long story short recently we encounter a new employee named Randy.Let me tell you he is rude and walks around like he owns the place, doesn't even respond when you greet him.He had a big chip on his shoulder and I don't think that is good for a business.Thank you for your time, Mrs. MUÑOZ.

I want to complain an employee, Shabl, at Taco Cabana Sugar Land.

I placed my order 4 dozens of Breakfast TC Way on May 3, Wednesday at the cashier in store, I told Shabl that it was a future order that needed to be pick up on May 5, Friday, 7.45am. He promised that the tacos will be ready to pick up on time.

This morning, my husband stopped by to pick up the order, it was missing. Employees inside the store was blaming why was the order missed and who took the order.

This order is for Teacher Appreciation Week for my daughter's school teachers and Principal. When they saw me, it was 8.15am, the WHOLE school teachers and principal looked at me like I was so late, and without brining their food. They were starving.

You can never imagine how embrassed I was and I had to apologize to each of them. This just made me feel so bad and miserable.

How could this happen ? Is there anyway you could refund me?

I recently ordered bean and cheese nachos. I loved the nachos. I was not told I could request shredded cheese instead of liquid cheese. I was informed the large order was no longer available. What I got was a soggy mess. I had to eat it with a fork as the chips were so soft and falling apart.There was no favor. I understand saving money but at what cost. Take the taste test. The way they look is also important. It is hard to eat something when it looks gross.

On Friday, April 7, 2017, around 7 pm, my daughter and I stopped to eat at the Taco Cabana at 13376 Research Boulevard. My daughter watched two rats outside pass from the bushes under the drive-thru window, cross right by the secondary exit door and across the side outdoor dining area and disappear into the bushes beside that dining area. We watched them through the window as they climbed up and down those bushes and came to the edge of the outdoor dining area repeatedly, not far from where a family was eating.
I informed an employee and asked her to report it to the manager on duty. I had to remind her and then she did speak to the manager. Neither the manager nor any other employee came over to confirm with me or to look for themselves. I was appalled by their complete lack of concern or reassurance that they would address the issue.
I expect to hear back from Taco Cabana that they have obtained ongoing pest control to resolve this situation.

Manager at Kyle TX, threatened to write up for not coming in on a that I wasn't scheduled on. When it's for a religious purpose. Threatened to write me up if I did not come in on Sunday, because it "does not matter if you have church". Stating that it "doesn't matter because every one has church on Sundays and you're no different" and that wasn't "stated on application". Even though I was employed here before hand and from the moment I reapplied I stated I needed Sundays and Wednesdays off due to religious purposes. Manager has no right to religiously discriminate

we had went to the North Beach location on 3.28.2017 at 6:24 am a Veronica supposedly rang us up but it was a male. We had four tacos ticket number 225825 and it took over 15 mins. to bring us out our food in the drive thru. there was a total of 6 cars who all got their order but not us. So my daughter attempted to go in -of course they had themselves all locked up. The service was horrible, no apology nothing -it made everyone late for work and school that day. Horrible experience.

Today in the evening i went to the taco cabana on 9605 Research Blvd, Austin, TX 78759 and i went to order food to go and i saw this young lady i assume it was a manager she was on her phone for 20 to 30 minutes talking and texting plus she was using the cash register and using her phone at the same time plus she was eating close to the drive thru too. I couldnt believe that managers can do that... Also there was a lot of trash in the restroom too including a condom underneath the toilet... I think a homeless person left that out or idk but overall i was upset about everything.

03/04/17 12:00 pm. First off I am an Executive Chef. What I saw today at the store On Monfort in Dallas TX is just complete distain for Health regulations. The above employee is emptying trash cans without gloves present on his hands AND returns to the register picks up the next person order of food and delivers the meal still without gloves or washing his hands from emptying trash cans IN 30 mins of eating my meal I witnessed 5 critical violations

I stopped at the Taco Cabana at Highway 80 and Beltline road in Mesquite Texas last night (03/02/2017) 7:01pm after mowing a friends yard. Now mind you I haven't been back to a Taco Cabana since summer of 2016 due to this estblishment got our order wrong twice last year. The service attendant at counter in this Taco Cabana was very nice and courteous, i stated I needed it to go please and ordered chicken fajita nachos with beans, 8oz rice and 6 pack of flauta's with 2 queso's which came up to $12.42. After paying the attendant she asked me again if it was for here or to go, I stated again to go. There was a very nice and helpful attendant serving customers seated in the dining areas. She came out with my food in a very timely manner, looked at my table realizing I had a small sack with salsa I filled for to go. She asked this is actually to go right I said yes and told her I told the other attendant twice it was to go. When it was put together to go I checked it when I got home which was only ten minutes away and the food had been pitched into the to go containers. Didn't get the queso with the flauta's but did get some nasty guacamole and sour cream which I can't stand either of those. The food tasted very good but presentation sucked and evidently the front attendant's understanding of to go means dine in to her because that's what was put on my receipt. I won't return to taco cabana again.

I usually don't go to Taco Cabana due to past bad experiences. Today was a mistake of trying to give it another shot. I placed an order of the 3Street Tacos Plate just to come home and see the uncooked tortillas my fajita was put on. The tortillas were cold as if they had just been taken out of a bag from a store and placed on the plate breaking into pieces. Never again will I make this mistake to return. It is not as noticeable in the picture but you can still see the lines that go across the tortillas as they are when you just purchase them at a grocery store. They usually fade and don't crack apart when heated. The least that can be done is to be served what is being payed for... And receive the food the way the menu pictures display.

Hello,

I went at my lunch time around 12:29pm and ordered a Steak Fajita Burrito thru the drive thru at the location in Las Colinas, TX 8645 Cypress Water Blvd. (Order #268)

When I got to work (I work close by, in the same Cypress Water area) the burrito was cold, the tortilla was over cooked; it was dry and cracked that I could not even hold the burrito because it broke into pieces.

Since it all became a mess I took a knife and fork and I was having a hard time cutting the tortilla since it was so hard.

The burrito was filled mostly with lettuce and refried beans. Very little of the other ingredients, not to mention, few pieces of the steak fajita.

This is not the first time I experience issues with the food and service at Taco Cabana. Last time I visited a Taco Cabana was in Flower Mound, TX (which I think it is closed now) like a year ago or so and I ordered a steak fajita bowl which was filled mostly with lettuce and the lettuce was old and smelly. I returned it and they gave me a fresh one.

I would like a refund for my purchase today. I paid in cash a total of $5.94

Receipt is attached.

Regards,

Sonia Lopez
[protected]@live.com

The time taken to deliver an order to our table has been getting slower at Store #20126 in Round Rock, Texas, but today (2/12/17) was the worst yet. We waited almost 30 minutes for our order and, as has happened on several occasions recently, it was not correct. We asked for refried beans on the chicken fajita plate, and got borracho beans. I asked for no lettuce on my taco plate, and there was lettuce on everything. Having made sure the cashier entered the order correctly, I was very unhappy that once again it was wrong. Because the order had already taken so long, we accepted the plates as delivered, but told the server and manager that we do not plan to return to this store. We have been customers for years, even back to the founding of Taco Cabana and its roots in Tacasita in Austin. No more.

Went to the place on Riverside in Austin, Tx. When we went to order the guy was scratching his head. Then touching our cups.
When we got our food I had to send it back to heat up in the microwave because it was cold. The enchiladas my husband got he could not even cut with a knife. All the tables were dirty . My husband had to wet some napkins to clean a table. I spoke to night manager and all he said sorry. I told him I am not asking for anything but you'll made me waste my money when I could have gone some where else . There was a time I would only go to Taco Cabana . It's sad that there concern for food, cleaness and customer service is so poor. Other restaurants do go out of business. Will not return to many other good Mexican restaurants

I always get 2 dozen breakfast tacos to feed my employees and I always get a good product from you guys but this morning around 8am i stopped to get tacos and when I arrived to work the tacos looked like they have half of the eggs that they usually come with.My employees were laughing about it and they were upset because the tacos were poorly made.

Went to Taco Cabana on 373 s. Mason Rd.
Katy, TX 77450 on Jan 3 2017 and I tried to order super nachos and tacos but I was rudely informed that they do not take $100 bills. I told the restaurant manager /Jose that was all I had and I was on my lunch break. He said there was nothing he could do because it was policy. I asked to see the policy or where that was even posted he couldn't produce any proof and he refused my order. I think this is lousy customer service and I will not return to this establishment.