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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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R
9:27 pm EST

Taco Bell 7 layer burrito

My husband and I visited the Taco Bell today in Hastings, MI.
I paid $15.01 for 2 "7 layer burritos", a Lg & Md drink, and a 2x Chicken Bowl.
The 7 layer burritos were pathetically meager in content and may as well have been soft taco supremes considering the price we paid for them.
My husband inquired about them but got mostly excuses about cutbacks on calories, etc...?
We were VERY disappointed and felt misled by what should have been a very FILLING meal.
I STRONGLY SUGGEST that if Taco Bell is THAT concerned about cutting calories, they should consider offering a choice of "regular" 7 layer burritos with acceptable content comparable to it's presumed name as well as a "low calorie" choice so one does not feel cheated paying a high price for "7 layers" of next to nothing.
If we had wanted that, we'd have just paid for the soft taco supreme.

Respectfully,

Heather & Rick Melkonian
1815 U Drive
Hastings, MI 49058

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7:25 pm EST
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Taco Bell xxl burrito

On 11/17/17 i went to taco bell on steele-creek/ south tryon st and got 2 xxl burrito one steak and one chicken when i got my order the first time it wasn't extra chicken nor steak so i went in the inside and i had to go back cause it was hard rice on the burrito when i went to take it back i was told by the manager keisha that they not going to keep remaking my food said it with an attitude and was very rude and unprofessional and loud talking

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4:25 pm EST

Taco Bell naked egg taco

My friend from Columbus came up and we wanted to try the naked egg taco because the cling on was in window and this was on November 12, 2017. The guy (anthony) said they no longer carried them and they weren't any good anyways is what he told us. So my friend then said well why do u still have the cling on in window, the guy (Anthony) said that they haven't gotten to take them down yet. This is just false advertising. Could you please make sure you tell your stores to take down these cling ons if they are not selling or carrying this product. We were all excited on trying this product too. I then drove by the same taco bell on November 17, 2017 and the cling on is still up!

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1:04 pm EST
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Taco Bell found a chicken bone in my meal

I was looking for an email address to send my pictures of the bone I bit into when eating a crispy chicken quesadilla on 11/14/17 from the endicott street in danvers mass. I didn't go in because I ordered thru drive thru and left the area before I realized it. I'm just glad it wasn't a child that could of choked on it, sharp hard piece. wasn't able to add my pictures but if you have an email address I can forward to you, or send the actual thing to you.

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Misty Ray
, US
Sep 28, 2018 1:00 pm EDT

Hello from Marion, IN! Not the first incident, either! About 15 years ago, I bit into a chicken chalupa and broke two teeth on an unanticipated chicken bone. I lost both teeth, and still have a big gap on that side of my mouth. Now, my bottom tooth is beginning to erupt upwards as there is nothing to hold it now. I rarely eat at Taco Bell now as a result, and, until this, it HAD been my favorite restaurant to eat at!

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8:00 pm EST

Taco Bell customer service on drive thru

This evening 11/16 at around 7:30pm I ordered $46 worth of food for family and friends. The employee ERIC at the MANASSAS JUNCTION SHOPPING CENTER in mamassas Virginia. Was very rude over the speaker, did not greet me when I drove yo window, ripped card out of my hand to pay. I was very disappointed. I gave the restaurant a call after I left to make a complaint and the manager ABDUL was laughing at me over the phone. I became even more frustrated and disappointed so that is why I'm contacting you. I have never been treated like this and this my first time ever making a complaint. Very disappointed. Thank you

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6:25 pm EST
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Taco Bell didn't get any of the order right

I had two parts of the order. Three crunchy tacos with no lettuce. They came with tomatoes, lettuce, and sour cream. My friend ordered a steak burrito and supreme taco. The burrito was ground beef. We waited 20 minutes in line for none of it to be right. One of the drinks was wrong too. We ordered a Pepsi and a Mountain Dew and got two Pepsi's. We didn't notice until we got out of the drive through.

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12:47 pm EST

Taco Bell drive thru

Allocation saw mill river road elmsford my. Extremely dirty facility. I would have pulled out of line if I was not barricaded in. Very poor customer service. Overcharged. 1 item missing. Quality control is horrible, soggy "crunchy"taco supreme. Taken out of bag immediately. Old brown, lettuce and tomatoes were basically mush. Stale tasting beef. Dried out cheese on tacos, hard dried edges of chicken on chicken soft taco. I said small sized drink with t3 order was charged for and given large, speaker for drive thru order taking was not only extremely dirty, splashed with massive amounts of commercial fryer grease and bent up almost beyond recognition. You could barely hear from it. When I asked the gentleman to let me know what kind of drinks they had. He responded, I barely caught the latter half of Dr pepper as"per" I asked him to repeat twice, and again I heard only muffled unintelligible gibberish. I just said lemonade and hjoped for tge best. There were no drnks listed on menu board, which is so fundamentally flawed, words cant begin to describe. I had one bite of my "crunchy" taco, which the shell was so soggy it stuck to the warapper and pulled away from the taco. Allowing just about all of the contents to come pouring out. I took a bite of what was left and threw it away. Grabbed the second out. Pulled it slowly away from the wrapper. Only half the soggy shell came off this time. I managed to get a one big bite and start to chew, just before the flavor kicked it at the same time as my gag reflex. That, along with the 3rd "crunchy" taco, joined the first in the trash can. I grabbed my chicken soft taco with sour cream, which I was charged an extra 1.00 for. Took one bite, only to hit chunky, hard bits of chicken, along with extremely mushy, almost fermented tomatoes, the faint taste of unnatural fermentation along with the crunchy, dried stale chicken enveloped my whole head with a rotten, putrid flavor and I was no match for the almost immediate gag reflex and subsequent projectile vommit that spewed uncontrollably throughout the front seat of my car. To say this was a terrible experience would be an understatement . Is it enough that I will never eat here again? No, no it is not, I will share this experience as far as possible, not leaving out the fact that, having had only 3 full biteslof this dreaded dining experience and almost immediately throwing up what I hadd eate n and more, this meal still managed to give me severe diahrea for the next 6 hours and I will never eat at taco bell again

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pobarjenkins
Minneapolis, US
Nov 16, 2017 4:43 pm EST
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If you still have the food, you could bring it along with your receipt to the location of purchase for a refund or replacement.

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12:35 am EST
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Taco Bell drive thru worker and manager

Me and my fiance just went through the drive thru at the store at 1580 Vann Avenue in Evansville Indiana at 11:52 pm on 11/14/2017... We only ordered two supreme soft shell tacos with no tomatoes and no lettuce on either with extra sour cream... When we got to the window... There was a very rude lady from the get go... No hi or anything... Just the amount we owed her... She hands us our bag... Then change... Then we had to ask for the mild sauce we weren't offered it. We pulled off to the parking lot of the grocery store next door because there was other customers behind us. My fiance opened the bag and there were two hard shell tacos... We had asked for soft. So seeing there were no other patrons in the drive thru at the moment we pulled right back up to the window. The woman working the window asked us if there was something wrong and we told her it was supposed to be soft shell... And she snatched the bag from my fiance hand and then slammed the window shut without even an apology or anything... She then got the manager... Robyn. We told Robyn about the actions of her employee and asked her the girls name that had been so rude and she did not give us the girls name just handed us a bag of two tacos... We left. With no sauces... No apology from either of your employees... And two terrible tacos... I don't know exactly what they did to his tacos but what was on them was not your regular taco meat... It was very spicy and looked almost like a chili... We will no longer be customers at your franchise. And that will be a big loss for you because we eat there at. Least twice a. Week and we have teenagers so our order is usually quite large. I believe that you will lose many more customers due to your terrible employees and their terrible customer service skills.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 2:11 am EST
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I believe many fast food restaurants no longer offer sauces unless asked about them as a way to cut costs. I have experienced this at the majority of establishments I have visited lately. I do feel that the meat in the picture looks normal for Taco Bell standards to me.

They certainly should have been more apologetic. You may want to consider calling corporate customer service, though I would leave the meat and sauce issues out of it.

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12:01 am EST

Taco Bell bad service/inappropriate behavior.

Taco Bell at 100 E Euless Blvd
I used to come here all the time and less whenever new management came along. The manager Norma is always rude, will give you dirty looks in the drive thru window if you ask for more sauce, and has such a gross attitude whenever I come through. I am not the only one who has experienced this, other friends of mine always go to this location because we all live in Euless, and is usually a poor experience. She is very unprofessional and has a poor demeanor I do not understand why she is in this business. Hope you guys find better management.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 1:00 am EST
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Have you tried contacting their corporate customer service?

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7:30 pm EST

Taco Bell service

I work at a local business in town and we have someone every day to go out and get lunches. We have about 50 employees but we probably only 1/2 or a little less that actually order out. Taco Bell was a restaurant on our list and the last time we went there we were told they didn't want our business because it was during lunch time and they were too busy during that time for us to stand there and pay for each individual order when they have customers standing in line. I don't think I've ever heard of a restaurant turn away customers but Somerset Taco Bell did. I guess they don't need money or customers. Very rude customer service.

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12:58 pm EST

Taco Bell unprofessional behavior

My girlfriend and I went to the 3302 East Main Street, Richmond, Indiana Taco Bell last night (11/13/2017) some time between 9:30-10:00 PM. We went through the drive- thru, having to repeat our order numerous times due to all of the laughter over the intercom, to find our order dumped into our bag a complete mess. We ordered box meals and they were all dumped into the bag, food spilling out, and no boxes.

My girlfriend went inside to get the issue resolved. Inside, the on-shift supervisor, Cody Black, came up and asked what the problem was. My girlfriend told him, and he replied that "we're all human here and people are allowed to laugh". So my girlfriend asked for his manager's number. He said, "we're a franchise, I don't have a manager". So she asked for the owner's number, but he refused, telling her to just "Google it".

So after hearing that, I went in. I asked for the manager. When he came to the counter, I told him that my girlfriend just came in and asked for his supervisor's name and he told her to Google it. I told him I want his owner's number. He refused. His employees were watching and began giggling. I pointed at them and told him that was why I had to repeat myself over and over. He said, "it happens".

I demanded his supervisor's name again, and again he refused, then saying I was loitering and that he'd call the cops if I didn't leave, pulling out his cell phone and pretending to dial. I told him to call them, that he didn't understand what 'loitering' meant because I'm a paying customer seeking a supervisor's name.

He began walking away to the back, so I demanded a name again. He threatened to call the cops two more times, saying I was trespassing. I told him to go ahead and asked him, "This is a franchise, right?" He said yes. I asked if he owned it. He replied, "Do you think I would @#$%ing work here if I did?" At this point my girlfriend begged me to just go, so we did. This is hands down the most unprofessional experience I've ever experienced at any place of business. Not once did I use profanity or threaten him or the staff in any way, yet was treated like a criminal for asking for the restaurant's manager or owner.

I just wanted to make you aware of Cody, a supervisor at the East Side Taco Bell, and his complete lack of respect or dignity whatsoever. I posted this story to a Facebook group for our area and have read that this person has been reported for similar behavior numerous times, but to no avail. I have also spoken to another person with his position at this same location that has told me the same. If possible, I would like to know who to contact to report this incident properly, as no supervisors, managers, or owners were ever named for me to do so.

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7:50 pm EST
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Taco Bell service

I went to the Taco Bell in Elvin Texas around 6:50p.m. on November 13th 2017. I started to place my order and before I completely finished ordering he said yeah drive up so i did thinking he may not be able to hear me. Not the problem! Let me remind you I wasn't done ordering and he did not asked me if I was done ordering. I get up to the window tell him I need a bean burrito with my order he tells me no no no you have to drive all the way around and order again...In the rudest voice possible! Seriously You have to be kidding me he didn't even let me finish ordering now he's tell me we have to go all the way back around to finish my order. Not cool then they didn't want to tell me the name of the individual. I found out by an employee that says he is like that with everyone his name was Roderick K and seriously needs some customer sevice skills as well as manners. So me and my husband drove around my husband went in because by this time I was really aggravated. He ordered the bean burrito and the cinnamon twist he forgot to put on there that I did get to say and waited 10 minutes for it. I work with people everyday I would never treat anyone the way he treated us at that drive thru.

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10:20 pm EST

Taco Bell everything

It was about 8:30ish pm on November 12th. I waited several minutes to wait to get my order taken to find out the young lady was in the back eating. The young lady that took my order, Haleigh, was very rude, short and snappy. Once we got our food, we were eating in, and the crew was very loud and obnoxious. Then when they thought the health department was coming to check on the store they all freaked out and started yelling and immediately got brooms and started sweeping up as much possible. Then I noticed, I think it was the shift manager or regular manager had hickies all over her neck. Then to find out that the car wasn't the health department they stopped cleaning. I was disgusted and will probably never go to that location again.

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1:23 am EST

Taco Bell service and food quality

Went to get to taco. Bell cravings deal and the girls working said they were out of nachos and we asked if we could substitute the nachos for a taco. They supposedly asked the manager but we heard laughing so I doubt they asked. When we got our food it was all cold and the lettuce was brown in one of the tacos. We usually don't have issues but this time it was bad

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11:35 pm EST

Taco Bell overpriced food, quantity size and food poisoning issues.

I have gone to this location several times over. Even when I was a kid and it was originally in a different location of the town. I don't know if it's by store location or if it's corporates bright idea but I clearly remember the Party Pack is $9.99 for 12 tacos as well as the Nacho Bell Grande being well Grande and not small. I go through the drive-thru to order dinner and I was shocked to see the Party Packs being priced at $13.94! What a complete utter rip off! As well as the Nacho Bell Grande. It was on a tiny black tray with very little cheese, sour cream, beef, and tomatoes. About $6 for what looks like a sample size. Needless to say, Taco Bell has completely lost my business. I refuse to pay for overpriced food at sample size quantity and it's quite sad since like I stated I've been going since I was a kid and I loved taking my own children there since their obsessed with the Cinitwists. Never ever again! I've also received food poisoning not just once but twice at the Park Forest, IL location.

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7:48 pm EST

Taco Bell taco salad

I bought Taco salad in drive thru today, the Taco was very worst and it was a rotten item...I am not sure how they are serving this kind of rotten food items to people...don't they have a courtesy to think about people health... I called them I raised this complaint but no proper response and they disconnected the call after that they are not picking the phone

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6:47 pm EST

Taco Bell service

Went to the drive-thru, ordered a Taco Salad with Beef. When I paid, the girl at the window took my money, counted my change and handed it to me. She then picked up my box and started to hand it me. I asked for hot sauce, she picked up two packs and put them in with my food. I then ask for extra, because I have to have a lot of hot sauce. She looked at me, picked up one more pack, opened my box and threw it on top of my salad. Now, I do not know about some people, but the thought of germ coated hands touching germ coated packs and all those germs now being thrown on top of my food, to me is disgusting. Why wasn't my food put in a bag? Why was it so hard for her to give me extra sauce? Regardless...lost my business.

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11:09 am EST

Taco Bell employee

I went into store # 001846. A young girl with braids looked at me as I was talking too the cashier. Then the cashier said what's wrong?. And I asked the female with the braids what are you laughing about?. She said too me " we know you, need to get your old self out-of here.. Gone somewhere, continuing too laugh with manager and others working in the back. This is not the first time I have had this situation with this specific employee, while the manager looks on and laugh with them.

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1:54 am EST

Taco Bell manager

The manager there refused to give me her name and when I called she refused to give me her name and continue to talk to me like she didn't want to be at work. I get this problem every time I go to this location. I have to drive to the one on nellis . Please call me back because I refuse to be treated like I'm unwanted. I'm a assistant manager at 7eleven and that is not how a manager should act. I'm expecting that from a crew not a manager.

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12:49 am EST

Taco Bell employee

I am a college student with 2 jobs and I work VERY hard for the little money I have. Tonight I handed an employee a 20 dollar bill for a purchase total of 3.65. (THE ONLY MONEY I HAVE LEFT FOR THE WEEK. )Therefore, my change should have been around 16 dollars. Instead I got ONE dollar and 35 cents back, because he thought the bill was a 5. When I addressed the situation the manager claimed his employee wouldn't steal and that I was lying. What choice did I have but to leave without my money? I have his name and store location and I am very unhappy. I am apparently not welcomed back to his store (which at this point is fine by me).

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pobarjenkins
Minneapolis, US
Nov 11, 2017 2:26 am EST
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You may want to try contacting their corporate customer service. In the future, if something happens like that again, you can ask for them to count the drawer. It takes a little time but it would help resolve the issue.

Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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