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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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M
3:12 pm EDT

Taco Bell food

This place does not use fresh ingredients, nasty translucent lettuce on my last order and I mean LAST ORDER, not eating at this dump ever again even if it mean dying of hunger. The Taco bell location I am referring is:

26656 Portola Pkwy, Foothill Ranch, CA 92610

To bad I cannot give minus stars and have to give a 1, why not add an option marked as ZERO, or FAIL?

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D
1:25 am EDT

Taco Bell food

I took my food home to find out every shell in my bag smelled and taste like old grease off of the floor. Usually one or two things are inedible, but this time my tacos, Mexican pizza, and chalupa was inedible. Took it back to get new food and smelled the taco-they were good. Got home, the pizza still smelled like old grease and I didn't get a new chalupa. AND the woman kept my receipt so I can't get anything else.

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C
7:32 pm EDT

Taco Bell waited 20 mins or more/no beef on crunchwrap

Waited in drive through forever to have my crunchwrap slapped together virtually no beef at all like it was sprinkled into the cheese maybe a teaspoon, my girlfriends crunch wrap also had no beef on it and we both ordered the nacho fries and they were terribly thrown together I ate a tortilla sandwich dough and lettuce it was disgusting absolutely the worst and I mean the worst fast food experience I've ever had thanks

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N
6:30 pm EDT
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Taco Bell wrong order again!

Order #900876. Ordered 3 bean burritos with beef and no onions, among other items. All 3 came with what appeared to be extra onions. My wife received an flat, undrinkable Dr Pepper. I called the store and the offered to replace the wrong items. Although a fine gesture, I'd much rather have my order correct the first time. Disappointed time and time again!

Tried to write on the Taco Bell website, but it wouldn't let me.

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J
6:19 pm EDT

Taco Bell customer service

Went to Taco Bell on University Ave in Green Bay, WI on Tuesday 7/17. Customer service was poor and portions were horrible. Also, about 90% of the time when I go thru the drive thru no silverware no napkins were provided. How am I suppose to eat this in my car without silverware or napkins. Chelsey H the girl working the drive thru was very rude, I mentions the portions were small so she went and got the guy manager and he was just as rude as she was. My order number is 396328 at 6:03:41 on 7/17/2018 at 2230 University Ave Green Bay WI [protected]

Thank you

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M
5:28 pm EDT

Taco Bell order and service

I ordered food inside about 6:45 and received my food about 7pm. This restaurant must be understaffed and need of training. Most of the employees were very young and need assistance with the orders. The Pepsi machine was not working. I had to go back in to get my cinnamon twist ( 2 orders) as they forgot to give them to me. Normally the Chalupa Craving box comes in a box but not last night it was in a bag with the rest of the order which is hard to determine what belongs to what. We have a family of 5 and I was over charged for a quesadilla ( should have been $ 3.19 but was charged for a chicken quesadilla for $ 3.99. When you order $ 30.00 worth of food you expect to get what you ordered. I happen to be by another unhappy customer who asked for the managers name and they couldn't provide the info or they didn't know . This was the first time at this restaurant and my last.

The order # 121729
Location 1740 Unser Blvd Albuquerque, NM [protected]

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P
2:13 pm EDT

Taco Bell naked chalupa

I feel you all should of name it hot Chalupa or spicy Chalupa. Naked Chalupa is so nasty it is like they need to wash their hands my food was giving to me in a gross way.I wanted to call the health department so bad.Tell your employees to wash their hands.I thought they should require gloves.The location is not good but you can keep it clean as possible.I don't like to call people trash but those Chalupa need a trash can thrown in.Take it off the market don't nobody want to see a Chalupa naked.You need to spice up your menu items .Outside the box is waste mangament.

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L
5:32 pm EDT

Taco Bell waiting time

Waited for 20 minutes for my food and this was the second time lately then there was no mild sauce so I had to back around the drive through because I had my 2 year old and wait some more I had a 15 dollar order and she gave me 4 sauces when I asked for some more and complained about having to wait she just rolled her eyes at me it did not appear to be overly busy with only 2 people in drive through and the fries were cold I will not be back for a while

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R
4:13 pm EDT

Taco Bell food and staff

I went to Taco Bell in Springville Al. I ordered a number 6 combo and a number 9 combo and the 5.00 steak nacho box. We got home and the order was wrong and one hard taco had less than half of the meat in it which it was supposed to have. I called the store to tell the manager and the man laughed and hung up. I also received a call from my bank I was charged twice for the same thing. I went down to talk to the manager and he said he was not going to do it until I brought something from my bank. I showed him my online bank information as my band told me to do. I will never do business with you or your company ever again. This is the worst experience I have ever had in over 15 years of doing business with you and your company.

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M
12:48 pm EDT

Taco Bell restaurant appearance and food

This Taco Bell is probably the nastiest and smelliest fast food place I've been to. Not only are they super slow during non rush hours. The dining room smells like dirty rag. And it seems like no one cleans it during the day. The fountain drinks are more water than anything else. And the food also stinks like the dirty rag. I couldn't even eat my taco because of how bad it smelled. I would have left this on a survey but the receipt has no phone number on it.

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S
3:48 am EDT

Taco Bell food was made incorrect even after clarifying several times.

I ordered a burrito supreme combo and specialized the burrito no red sauce, no onions, no sour cream, add chicken and add rice. After several times of repeating myself and the drive thru attendant repeating it as well it was made wrong it was missing lettuce and had sour cream. My receipt was correct but the food wasn't. I didn't realize it until getting home and biting into it 20 mins later.

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J
1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell the rockies baseball special when they have 7 runs.

I am complaining about the Rockies Special when they get 7 runs. I live in Pueblo West, CO & we watch the games down here too. We are seniors that also live on a limited income...& we watch for specials. The other night when the Rockies beat the Diamondbacks 19 to 2 I looked up the Taco Bell Special on the Internet & it said 4 Crunchy Tacos for %0 cents each 7 had to buy 4. No drink purchase required & on special per person. It also said most locations outside of Denver metro are not participating.

Well, I called the Taco Bell here in Pueblo West & I ask if they were honoring the Taco Bell Rockies special when they have 7 runs or more & I was told Yes & it is between 4 & 6 p.m.. My husband & I went down & ordered 4 each & the lady said $8.29 or 49 & I said what happened to $2.00 for 4 or $4.00 total plus tax. She said you have to buy a large drink. I said that is not what it says on the Internet & I called to see if you honored it & I did ask for the ROCKIES SPECIAL. She said no we just do a baseball special & you have to buy a drink.

Is not the Rockies a baseball team & why are you not honoring the Taco Bell Special like you said you were when I called? We just do a baseball special is all she would say...so we left.

Today, Saturday, I called the Taco Bell on Elizabeth & I ask the same thing that they said we only do a baseball special & you have to buy a large drink. I said why is the ad on the Internet saying a drink is not necessary this year. You bring me the ad & I'll look at it. We did & they said we said we would look at it, but we aren't going to honor it. My husband was so upset & told them they were dishonest & cheating the people. He said we came 20 miles one way & now you won't honor the ad. He said we will let corporate know this is not right & he said he is thinking of calling the TV station.

If Taco Bell is running this during the baseball season & the Rockies get their 7 runs then all Taco Bells should honor Taco Bell or don't run any special. I can see Wyoming or another state not honor it, but the Rockies are a Colorado team & if they do what you have said for them to do to get the special then ALL Taco Bells should honor it!

Also my husband & I were in the Taco Bell in Pueblo West a couple weeks ago & we got a beef burrito. These burritos were a mess to eat. The insides ran out when you tried to eat them & they were almost like just liquid. We didn't eat it all as it was all over the paper. My husband went to the register & told the girl working there & she looked at him & said, Sorry. No one seemed to care one bit. I think we have had our limit with Taco Bell if this is the way they take care of problems & the rules are different if you don't live in the Denver Metro area. If we can watch the games in Colorado we should be able to get the special.

Thanks for nothing! [protected]

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D
12:34 am EDT

Taco Bell incorrect order

I ordered a number 8 which is 3 hard she'll tacos and a drink with two extra tacos and a number 11 loss Doritos los tacos and a drink. When my daughter and I arrived home We were short two tacos and tbe drinks were horrible, more water than soda. The lines were not long and tbe inside was closed so there was no need to rush the order. I didn't go back because it was late and we had already made it home. This is totally unforgivable.

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F
10:35 pm EDT
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Taco Bell my visit ended us at the hospital...

I gave 1 star only because I had to in order to post the review. My husband and I went to the Taco Bell located on Hwy 20/Cumming Hwy in Buford Ga and pulled right back out when we were welcomed by the line that was all the way out into the road. There were 13 cars in it and people were standing outside of there vehicles. The dining room was closed so since we already had our minds set on Taco Bell we drove to the other side of town to the one located in Suwanne, Georgia on Peachtree Industria Blvd l right near the intersection if Peachtree Industrisl Blvd and Suwanee Dam Rd. We order the steak nacho box and 6 cheesy roll ups. My husband is highly allergic to raw veggies. Ordering cheesy rollups u would assume we wouldnt have to worry about this. Unfortunately we are spending our evening in the urgent care b there was tomatoes and lettuce in each one of them.Not just 1 piece by accident, there was about the same amount that would be on your normal taco. I'm not sure if the employees are messy when making food and food accidentally falls into other compartments but this a bit much. It was obvious we didnt want veggies in bc the nachos were even ordered plain wih just the meat and cheese. This is very scary ecspecially if this was a child and not an adult. As if this could get any better when I called the store whoever I spoke with had the nerve to tell me " next time you should check your food before you stuff your face but my bad dude tell ur man sorry" and hung up. ABSOLUTELY UNEXCEPTIBLE.

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Omeomya
, CA
Jul 15, 2018 7:46 pm EDT

So because you ordered the other stuff "plain" in should be obvious you don't want veggies? And if he is so highly allergic, should he not be careful and inspect his food before consuming, as well as making sure when you order that there are no veggies due to allergies? You cannot blame them.

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C
2:59 pm EDT

Taco Bell product, service and management

We eat Taco Bell at least 15 times a month and we have not had 1 visit were our order was correct. We have wasted so much money on throwing food away and on gas bringing stuff back. There is a black male manager that is rude and is very mouthy with customers when they have a problem. Im sending yall 2 pictures of my power burrito with chicken (look at the rotten lettuce). This was after returning the 1st one because they put regular lettuce and no chicken. This restaurant is located in Orange, Texas 77630

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G
2:18 am EDT

Taco Bell customer service, inappropriate employees

I came through drive thru at Taco Bell in Bedford Indiana (zip 47421) no later than 2:50 am. Assuming that the restaurant is still open according to business hours (Friday night til 3:00 am) I decided to attempt to see if I would still be served. Upon driving into the parking lot, all of the employees were by the front door smoking and seeing me pass them, they flipped off me and the others in my vehicle as well as making some rude remarks. Examples; "don't come in so [censored]ing late" "were closed you [censored]es"
Regardless of the remarks I stayed at the drive thru from 2:50 until 3:00 hoping the employees would still serve us even though they'd prefer to be closed.
Not only did I waste my time, but unfortunately mine and others before me had to take our business else where. I love our local Taco Bell, and have been supporting the new management more and more. The service has been excellent these last couple of months. But tonight was way over the top. I understand if the employees want to close early and be clocked out at 3:00 on the dot, but that gives them no reason to verbally assault loyal customers. Your employees tonight were pitiful and will not be respected by the public if that's the normal behavior they decide to portray.

Yours truly,
Just wanted a couple of quesoritoes

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W
8:41 pm EDT

Taco Bell bad food

My pregnant wife and I ordered 2 burrito supremes that had literally no meat and a few hard tacos that had very little meat. Everything was just cold and just a liquid mess. This was by far the worst food we have ever received from your establishment. We order from here often and it's always been hot and tasty by the time we get home (we live 4 miles away) but not tonight

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C
7:15 pm EDT
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Taco Bell nacho fries

Today when I got home with my drive through order of nacho fries and nacho supreme, my cup of nacho fries was half full! After waiting almost 15 minutes for such a small order I couldn't believe it. I was so excited that they are back but do you only get half of what you are supposed to? I wish I knew it wasn't worth the money if I am not going to receive more than 10 fries. I have never been so disappointed

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K
6:03 pm EDT
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Taco Bell drinks & employees

The Taco Bell in Sumter sc on broad st never has the right drinks they always say they out the you ask for tea they say it's not ready yet they never have all your food in bag there employees working the window are always rude they never have a name tag on so you can report them something needs to be done I love Taco Bell but I reather drive to the one across town to get food

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J
5:26 pm EDT

Taco Bell drive through order

I just got home from picking up food from the drive through and realized my order was wrong. Not only was the quesoritto completely left out, but they got my power bowl order wrong after confirming the order three times and with a second person. I tried to call the restaurant and all I am getting is a dial tone. I am very disappointed with Taco Bell right now.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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