Menu
Taco Bell Customer Service Phone, Email, Contacts

Taco Bell
reviews & complaints

www.tacobell.com
www.tacobell.com

Learn how the rating is calculated

1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Taco Bell has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Taco Bell. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Taco Bell reviews & complaints 2478

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Taco Bell reviews & complaints

ComplaintsBoard
F
1:48 pm EDT

Taco Bell box $5

Unbelievable how mean this store has been. Heard from someone that the fact all the food comes out with way way less ingredients is because "the manager order", couple pictures was taken from the taco (hard) and the burrito just tossed into the trash because just a little bit ingredient inside. That was the special $5 box. In the other Taco (Revere), this people should get raise in their salary, kind people working there, and we have a decent food, should pick this one instead waste my time at this Taco Bell again in Everett, MA. If the management (directors) do not take any serious about the business from the local manager probably you will be out of business sooner. What a shame, this is the second time we have an issue in less than a month.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
M
11:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell customer service, food, drive through time

I went to the Taco Bell on highland ave in clifton Ohio and got there at 1 am. I was in line for an hour and a half! This drive sucks because If it's taking too long you can't just leave, there m is a gate that prevents that so you're stuck. Once I got to the speaker the worker told me it's a 30 minute wait on beef. I kindly told her that that's ok because I'm vegetarian and require only beans on my food. The cashier rudely took my order and I proceeded to wait for a long time. When I finally got to the window my food was cold and when I asked for extra sauce she glared at me and shoved it in my bag. The cashier hurried me away and I was over the whole thing anyway and when I got home I saw that my order was wrong. This was the worst experience Ive ever had. Like I said, the whole journey was an Hour and a half and I received cold food that I mostly threw away.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
S
2:14 pm EDT

Taco Bell drive through window

To Whom it may concern,
I was just picking up some food at the Taco Bell on 1941 Main Street in Keller TX, 762448., I decided to go through th drive through, which was a mistake.
I ordered my food and paid at the window, I was directed to pull forward and sombode would bring the food out. The problem was that everyone in front of me and behind me got the sam directions. The parking lot had at last 5 waiting cars around the entrance the whole time I was waiting, that was 12 min. There was nobody inside eating at that time and no backup at the ordering, or the window you paid.
It seemed like the workers inside couldn't handle it.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
2:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell wait time

I really like the Taco Bell tacos BUT the wait time is horrid! I looked up the store here in Windsor complaints and most of the complaints were for wait times of 45 minutes to an hour even after the lunch crowd. Maybe they need new management. I don't usually complain but I'm fed up ! Sometimes the tacos are stuck to the paper! Twice I was told, sorry for the wait time but usually nothing is said. We have only Taco Bell here in town so otherwise I have to drive down to Santa Rosa. I've always had good service there!

Read full review of Taco Bell
Hide full review
ComplaintsBoard
H
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell nasty environment

As my family and I were eating, an employee's friend or spouse came in with a child and laid him on the table to change his diaper. Wouldnt have been so bad but it was a poopy diaper and the stink was bad. She was loud and didnt care that my son and daughter ages 9 and 12 were setting not five feet away and started talking about how it was everywhere on his penis and balls. Now I do not like confrontation and I was seriously just trying to hold down my food so we just got up and left. Henryetta Ok Taco Bell has always been one of our first choice places to eat and has always been clean and very good service. Just felt the need to share this bad experience because the next people this happens in front of may not be very pleasant. Thank you for your time.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
F
10:29 am EDT

Taco Bell taco bell making fun of me behind counter telling other people

i was in the sugar creek taco bell last week my boyfriend was upset and crying so i was comforting him.one of the managers came up and told us to "stop making out this is a business"i didn't think to much of it we where not but we had before.but the next day my friend heard them talking about it making fun of us basically.then this week they tell us again and one of the employees told there sister who brought it up in front of a colleague of mine.this is NOT ok.if they are a "business" why are they talking [censor] on me? i am vary angry and am not going back they have embarrassed me for the last time! i respected what they said so why wont they respect me.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
R
11:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell drive through service

Just left taco bell (3/23/18) (10pm) On two occasions within the last week I've gone to the taco bell at 5141 Lapalco Blvd, Marrero, LA 70072. I've gone to the drive through twice and ordered food and a strawberry freeze and have been told that the freeze machine is down. On those same two occasions I received my food from the drive through and pulled around and parked and went inside and ordered the strawberry freeze inside. On those same two occasions I received the strawberry freeze when I go inside but not when I order it though the drive through the machine is down. Is it that hard to prepare a strawberry freeze and hand it through the drive though. Do I have to go inside every time I want a strawberry freeze. Customer service really sucks at this place. Employees have attitudes when you take too long to order through the drive through and the freeze machine is always down but only through the drive through not if you go inside. I guess that's why I stopped getting ice cream from McDonald's because the machine seems to always be down. If its that hard to get a product from your store then don't offer it or hire people that are going to see all of your products not just the onea that are easier to prepare. From a very angry customer. Please fix this problem.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
R
1:33 pm EDT

Taco Bell service

I visited Location-031265 on 03/22/2018 12:54:36 pm. I stayed in the drive thru for 30 min. The only reason I didn't get out of the line was due to being stuck. This is really unacceptable. The young lady on the drive window was very pleasant and stated that they were understaffed. I'm not a Taco Bell regular customer, but in speaking to other persons that frequent this location, they all stated it's always ridiculous. Maybe not to the level that was exhibited today.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
S
2:27 pm EDT

Taco Bell service

Placed an online order and when I went to pick it up the staff was very rude. We had a pretty big order 40$, 17 items and the staff was complaining that it's too much and it might as well be 30 items, very rude staff. Will never be coming back. How could people get upset about getting business? And the store only had 5 people in it so it wasn't busy.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
M
7:24 pm EDT

Taco Bell service

To whom it may concern:
03/20/18 7pm
This is the second time that I have gone to the Clearlake Taco Bell in Cocoa, Fl 32926 and I now see a sign at the register that says there will be a 20 to 30 min wait or more to get food. The first time I waited over 15min on 03/12/18 at 4pm and asked for a refund and got it. Both times now going there I had ordered the 5 dollar box deal. It is obvious that my time and effort to get to your store does not mean anything, more less having to wait that long for any orders. david mcclain

Read full review of Taco Bell
Hide full review
ComplaintsBoard
R
6:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell unethical behavior

I have always had a very hard time ordering food from this location on late nights. Staff seems to always be rude and works poorly. I had another incident with this location tonight 03/20/2018 when I submitted multiple orders via online. I received multiple confirmation numbers for the orders and everything checked out ok. When I pulled up to the drive thru the staff seemed eager to close and responded simply with, "the orders don't appear on the computer". They were still open but the restaurant seemed closed with all the lights off. Manager seemed annoyed of me requesting for my food and thus getting upset with me. I had to proceed by not getting the orders of food we had submitted. I felt as if I was being lied to and felt as if the staff purposely canceled my orders.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
S
2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell service

My husband and I visited your "Taco Bell" 020165 today for a quick lunch.
The staff that was on was Less than professional. Talking loudly and goofing off and tossing food stuff back and forth between each other. One was laughing so loud talking about not getting paid enough to take care of his 8 children. I took notice of his name ( JayLind ) because he didn't look over 20 years old. He and his co-workers thought it was acceptable behavior. We also waited for quite a while for our order and the place was not busy. When my husband received our order his hard shell taco supremes were in pieces . He ate them with a fork. Maybe the staff was too busy tossing his food around also ? Who knows.
Thank You for your time.

Read full review of Taco Bell
Update by Sheana
Mar 19, 2018 2:59 pm EDT

My husband and I visited your "Taco Bell" 020165 today for a quick lunch.
The staff that was on was Less than professional. Talking loudly and goofing off and tossing food stuff back and forth between each other. One was laughing so loud talking about not getting paid enough to take care of his 8 children. I took notice of his name ( JayLind ) because he didn't look over 20 years old. He and his co-workers thought it was acceptable behavior. We also waited for quite a while for our order and the place was not busy. When my husband did received our order his hard shell taco supremes were in pieces . He ate them with a fork. Maybe the staff was too busy tossing his food around also ? Who knows.
Thank You for your time.

Hide full review
ComplaintsBoard
T
8:12 am EDT

Taco Bell food quality & overall customer satisfaction

This location has not been open very long. With the handful of times I have visited, this location it has been horrible . Extremely slow drive thru service. On two separate occasions, they were physically out of key menu items. I tried to give them the benefit of the doubt the first time we were there because it was a new location. We had ordered 10 tacos. Out of the 10 tacos five of them Supreme. We got hard shell and not soft shell and they were not Supreme. When we called to tell them that they had made our order wrong we were told that we would have a credit for the next time we came in. However weeks later when we did go, they didn't have our name on file. We tried to talk to the male manager argued with us like this never even happened. We left & didn't purchase anything. Our daughter visited 1 week ago & it took approx 25 minutes in the Drive-Thru not at a peak time just to get three items. They even made her pull to the side. When we got home, the tostada had no meat on it. And the mini quesadilla was thrown together like a taco. (I have photos) it wasnt even editable. On another occasion, they weren't serving breakfast because they didn't have "eggs" or "sausage". My visit to this location today was the last straw. Yet again, no breakfast because out of key menu items. Why be open? Why advertise ? You would think that with a brand new location, the managers or owners of this franchise would choose to make every effort to give the best possible customer service. Instead, this is possibly the worst fast food restaurant ever. I will never go to this location again. In addition, I will think twice about visiting any taco bell locations clearly for the fact they obviously don't care about customer satisfaction.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
P
11:21 pm EDT

Taco Bell food services

On a recent visit to a local Store when ordering from the drive through I was told that four of the five items I requested we're not available first I order a Mexican pizza the server responded that there were no tortilla shell available then I requested two chicken hard shell tacos again the server said that they had no chicken avalible, then I requested the new nacho fries at which time I was told that their normal size boxes as seen on TV commercials was not available but I order only to be disappointed, because the bag was the size of a reg small fry bag, and a half filled cheese cup.Then I wanted to get the new sciddle slush drink and it was not available either. So one last request for a chicken tostada and again the server sarcastically replied if we don't have chicken for the the chicken pizza we obviously don't have it for at tostada either.At which point I said just give me what you have that I order which was only a slushy lime drink.Then I proceeded to a competitivors Resterant to finish getting the rest of my families requests. I was very upset and very offended .This store has resently become very much incapable of filling order.They seem unstocked and unprepared to serve.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
D
6:49 pm EDT

Taco Bell food/service/cashier

I am writing this complaint on a Cashier Names Courtney J around 7:25:55 Pm . The Cashier was Rude and Disrespectful, she didn't give me my drink so I just left it alone after waiting, she dropped my money on the ground close the window and told me you owe this amount not only that I had to wait 20 minutes for my food and I didn't have no positive feedback such as I'm sorry that you had to wait so long, then she handed me my food and didn't say anything . I like Taco Bell but I understand if your having a bad day but that attitude or disrespect wasn't tolerated for because we all have bad days but that was unexceptional .

Read full review of Taco Bell
Hide full review
ComplaintsBoard
F
4:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell order/manager

Taco Bell. 6301 college hill Rd mobile, ala 36609. On the night of 3/16/18 around 11:00 I visit the above Taco Bell. I was at the drive thru and ordered a #1 burrito supreme combo meal which was $6.75. When I got to the window the manager ask me did I order a stuff grilled chicken meal and I said NO. I said that's the wrong drink. That drink was blue and I ordered a Pepsi. She gave me a Pepsi. She then gave me the order any way and said here. The line was long so since I had already been waiting for 25minutes I pulled off and checked my order so the car behind me wouldn't have to wait any longer. When I realized that she gave me stuff grilled chicken I parked my truck and tried to go inside The drive thru was The only thing open. I then walk to the drive thru and ask thee vehicle that at the drive thru do they mind if I get my order correct while they are waiting on there order. The manager says that I might be a burglar. I then say I just came thru the drive thru and you gave me a stuff grilled chicken and I ordered a burrito supreme combo. The manager started laughing in my face took my receipt along with the wrong order and said that I have to get back in line again. The guy that was the drive thru said man she has an attitude. I said I know, believe gave me the wrong order on purpose. So I get back in line and it's about 7or 8 cars in front of me. I get to the window and the manager says WHAT TOOK ME SO LONG and laughs at me a 2nd time. I say can I please just have my money back. She then gives me $6.75 instead of the $7.25 that the stuff grilled chicken cost. So on top of giving me the wrong order she shorted me.50 cents. This kind of service is unacceptable. Now I realize what type of person I'm dealing with. I tell her how did you give me a refund if you didn't look at the receipt. IShe says I run this. I just drive off and except my losses I'm writing this because I don't want this to EVER HAPPEN TO ANYONE ELSE Thanks in advance

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
1:42 pm EDT

Taco Bell manager

I went Into taco bell around 330 pm on march 17, 2018 they was one manager and 2 other employees work the girl doing drive Thury and front register was very polite and kind she looked like she was the manager but the guy wearing the manager shirt was not being a manger I got my food in a timley matter ...but It was all wrong I asked for an xlstuff burrito with no beans and rice I got nacho cheese beef and rice the rest of the ingredients were done right when I told the girl in the front I would like to speakto the person in charge she called the manager that a customer wanted to talk to a manger the manger that was on the line told her to say that he was busy he couldn't fix the problem right now so the girl in front I asked her her name, she said ashley I asked the managers name she said chris she apologized for the mistake and went upon herself to correct my problem cuz Chris didn't want to deal with it ...thank u Ashley for ur politeness and taking care of my problem...this, store needs people like her to be managers...

Read full review of Taco Bell
Hide full review
ComplaintsBoard
T
8:39 pm EDT

Taco Bell service

I was at the register at Taco Bell at 1885 Hendersonville Road, Asheville, NC 28803 on March 17, 2018 at 5 PM. No one was at the register. An employee saw me from the kitchen then disappeared. I walked over to find someone and saw a man with a headset on standing outside smoking and on a cellphone. Then someone outside shut the door. I waited in total of at least 10 minutes and no employ was in the building. Later the man with the"headphone" on came in the front door and said "sorry about that" and took my order. At that time 3 other employees came through the back door. The tables and floors were also in need of attention. The only reason I stayed was only because my granddaughter wanted something from there! Will not be back!

Read full review of Taco Bell
Hide full review
ComplaintsBoard
N
1:30 pm EDT

Taco Bell manager

2nd Compliant
I went to Taco Bell on my lunch break on [protected] around 1pm and after waiting 15-20 to even receive my food it was cold and didn't taste good at all... when I went to the counter to ask for the manager she was very nasty and rude she was just like take her food and make it over... so I waited for about 8-10 minutes and just said can I have my money back... she was upset saying just give her her money back then better yet I'll give it to her out my pocket ... so she went into her wallet and gave me the money for my food... I felt belittled like she made it seemed like she was better than me or like I was wrong for wanting my money back because I couldn't wait for them to make it over... even before all that her and the staff seemed to be treating the young girl at the register with no respect at all when she seemed to be the only one there with any type of professionalize...this is the third time I went into this particular Taco Bell and the manager was in there loud and talking down to the paying customers she had a lot of attitude and it's not professional at all... the store was not clean there was dust all over the counter where the sodas and tops are located and every time I have eaten I. there I had to wipe my own table off... I feel if she focus more on that than being loud and rude towards people the store would look more presentable ... I don't have her name but she was a black slightly heavy set woman and is always in there around 1pm during the week when I take my lunch break... thanks in advance as for this is my second complaint filed and nothing has been done yet..

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
4:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell xxl steak burritos; food poisoning

At 7:25pm on3/15/18 we ordered 3 XXL Steak Burritos that made us ill as soon as we we're done eating them. Today we could not handle the stomach pain, throwing up, and severe diahreah so we went in to urgent care and were told what we already knew food poisoning. It was Taco Bell 000141. 3517 W. Glendale Ave, Phoenix Az 85051. Order 201440. It was me and my family who where ill. Please find out what happened.

Read full review of Taco Bell
View 0 more photos
Hide full review

Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Taco Bell?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Taco Bell Customer Service. Initial Taco Bell complaints should be directed to their team directly. You can find contact details for Taco Bell above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Taco Bell. Discuss the issues you have had with Taco Bell and work with their customer service team to find a resolution.