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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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S
10:12 am EDT

Taco Bell nacho fries

For 1.39 I hate to complain but the NACHO fries are not worth getting. This is the third time I have received cold limp fries and that's enough. I was glad they were coming back and thought I would try again. Never again. Is the cheese sauce boiling hot so you won't notice the cold fries ? I am very fond of the crunchy tacos and the fries would of been a great addition but they need to be hot and crispy.

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B
10:01 pm EDT

Taco Bell food

Well first a week ago it took twenty minutes just to order food. Then another 10 to get food. Today I order two spicy tostadas and to mini shredded chicken quesadillas the mini's had hardly anything on them so I took a picture. Tostadas are never made the same sometimes has little on it. Had nacho fries the other day and they were cold so I will never order them again. The cashiers seem to never listen and while waiting for food always leaning with back towards window. I understand its night crew but its getting to be a little much I would like a response soon before you loose my business. [protected] ask for Beth or Jason.

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M
6:55 pm EDT
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Taco Bell hair on food and managers attitude

My wife and I ate at
Taco bell at 13123 Olive Blvd
Saint Louis, MO 63141 on 7/25/18 around 5pm
My wife halfway through eating her steak nachos when she noticed a black curly hair on it. I took her food and hand it to the staff at the register. The female staff picked the hair from the food and showed it to her supervisor? Manager? as she was preparing another food for someone and quoted "I don't know where it came from? You can see how we do it" she did not apologize to me or my wife, but a middle age staff at the counter said "I'm sorry". I went back to our seat hoping she will approached us and apologize, but instead she prepared something and whole time she keeps saying "Make sure there is no Hair in there" stated that numerous times as my wife looking towards the kitchen. Then the same female staff handing us a bag of food of something and said the name of the food the manager made and my wife and I refused to take it. And she replied back Are you sure? And we both nodded yes we are sure. We were upset how the store manager handled that situation and we wanted to address this in upper managment of taco bell

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6:37 am EDT
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Taco Bell service

We arrived at Taco Bell around 10:21 on 7/15/2018 in Fort Wayne Indiana downtown at the Jefferson Street Location. The drive through was wrapped around the building with long lines. It was not 11:00 which is the lobby closing time so we decided to go in. But when my husband got out the car a manager was standing outside smoking a cigarette leaning inside a truck talking to someone. He stopped my husband and told him that the dinning room was closed. Now we were confused but the guy looked to be annoyed by our presence or interrupting his conversation. So we got in the drive though line. We sat in the line for over 2O Minutes. Then we were finally able to place our order and the young lady advised that they were out of Nacho cheese. But Finally we made it to the window and the time that the dinning room was to close was listed just as we thought 11:00pm. So why had they closed the dinning room over 30minutes early. Why the shift manager stood outside on a break with the line wrapped around the building and them being out of product. It was after 11:00 when we were finally done getting our food and left the lot. This service was awful and a lot of it could have possibly been avoided. There was no regard to the customers no sorry for the long waits. Continued actions like this will ruin the name that Taco bell has worked hard for.

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8:43 pm EDT
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Taco Bell cheese sauce

Yesterday I bought my daughter an order of nacho fries at the drive through in Jennings Louisiana. When we drove off she spilled the cheese on her arm. It was so extremely hot she suffered a bad burn. I pulled the car over to help her because she was crying and screaming in pain. When I took the container from her even the container was hot. The container was too flimsy for a product that hot. The cheese was way too hot to serve to the public in an unmarked flimsy container. This product is not safe! I brought her to the doctor today for the burn. I have pictures of her burns.

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5:52 pm EDT
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Taco Bell service

I went to taco Bell on 7-20-18. It is a brand new taco Bell just recently built in Mont Belvieu Texas. This was my second time to ever visit this taco Bell we have been so excited to have one closer to where we live now! My first visit I was a little upset because I made it all the way home and was missing both of my bean burritos but I let it go. My second trip there on the 20th I sat in the Taco Bell line with only three cars in front of me for 45 minutes. When I finally made it to the window the young man that was working the drive-thru I am not certain of his name had a smirk on his face like the whole situation was funny. He takes my debit card and charges me for my order and hands me my order I look through it and notice that I am missing my order of cheese fries I had ordered two and only received one. When I told him he said he will have to charge me for the second one because he did not the first time. So as I was a little aggravated because I had already sat in line and I figured since it was his mistake he would give me the fries I handed him my debit card and instead of him charging me for another order of fries he charged me for the order of the car behind me. Then when he realized the mistake he made he precedes to cuss profanities using the f word and the s word. I had my 16 year old son sitting next to me the whole time listening to this. He precedes to get the manager who starts to argue with him about what he did while the window is open and we are sitting there watching she starts to get on to him and made the situation much more uncomfortable. She attempts to fix the problem by refunding my card for the $5.58 they charged me. She said it would be back on my card immediately which was a lie I did not receive it until today 4 days later. I understand that it is a new restaurant and that you people are still training and I tried to take that into consideration but the customer service that was shown at this restaurant was Far Below expectations. It was a nightmare to say the least.

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2:10 pm EDT

Taco Bell bottled water

I probably go to Taco Bell once a month I typically always use the drive through. I don't drink soda so I always get a meal and substitute bottled water for my soda. I've never had an issue with this until today. The girl at the counter told me meals only come with fountain drink and if I wanted a bottled water I had to pay for it separately. She said there is no way around it no discount or up charge that the meal comes with fountain drink and bottled water is separate I could not believe such an egregious policy and was left aggravated and upset after paying for a drink I did not want. Not sure if I'll be returning anytime soon.

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J
1:31 pm EDT

Taco Bell discriminated and targeted against

I am a long-time paying customer with this particular Taco Bell I had ordered my food and ordered 4 water cups I have never received Clearwater cups I always receive the small black cups and when my children had got soda in a cup I normally get water this particular time the cashier / manager looked at my kids while I was at the counter waiting for my food turned around to me yelling real real loud with a room full of White people and said your kids didn't pay for that you have to pay for that I told her she did not have to do that she said I can do what I want to do I'm the manager and I will call the police now my thing is why did she have to holler why did she Target my kids and why did she give us the icy cups in the beginning the man in front of me as for a water cup and receive the normal water cup that supposed to be given when I asked her name she asked me why I didn't do anything why do you need my name I told her because I would like to voice my opinion... I just left from up there to speak to the manager over her head when I came in and spoke Softly and said hello Crystal is your manager here she replied no come back tomorrow and my name is Crystal okay Crystal... I really feel like she's picking

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J
12:37 pm EDT

Taco Bell service

I was waiting for a receipt of my
Order and the girl gave me someone else receipt I gave it back to her then she called over someone else .i was then informed that the machine was broken . I asked for the manager name and number. I was given a number that was wrong and also not working.when I got the right # I called to file a complaint a person answered but when I started talking about the situation she put the phone down. When I hung up and called back the line was busy. Why am we being so mistreated?

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9:58 am EDT
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Taco Bell order wrong

The checked items shown below were missing from my order; with the exception of my request for "no sour cream". I had to scrap most of the top of my salad off to get the sour cream off.

After repeating the order back to me twice, at the speaker AND the window they still got it wrong.

I tried to call the store several times but they did not answer. This has happened several times in the past but this store does not answer their phone.

I feel I deserve compensation for this and this store should be seriously looked at.

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9:27 am EDT
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Taco Bell order not correct.

On July 23, 2018, my husband (78) and I (73) ordered two taco salads and one shredded chicken burrito to take home. After driving home, getting out of the car, walking up the stairs, sitting down to eat, and then finding out No burrito! I went back to Taco Bell, angry, tired, and hot! But what transpired next turned the entire episode around.
Tamara, at the window, greeted me with a sincere apology, took full responsibility for the mistake, had them make a fresh burrito, and gave me a free blast to cool me off, all the while being totally professional and gently making me feel like a valued customer.
What a different world this would be if we had more young people with her attitude and professionalism.
I was so blessed by this young girl and her demeanor that I left there in an entirely different frame of mind.
I formally nominate her as Employee of the year! May God bless her life as she blesses others!
Sierra Hill.

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R
6:59 am EDT
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Taco Bell cheesy double decker tacos.

I went to the store in Bangalore at Ascendas Park Square mall on 10th of July. I had order a 2 set of veg cheesy double decker tacos and 1 cheesy double decker non veg tacos. I paid a bill amount of Rs 385.

My friend ate the non veg tacos and I had the veg one.

The reason I am complaining is that I have got food poisoning from the food consumed and needed hospitalization the next day. I have the statement of the purchase at taco bell in my bank statement.

Unfortunately I have lost the bill. I have the copy of the hospital Bill too.

I am really upset that with an international brand such an issue can arise. I can email the documents you require.

You need to take this up extremely seriously and check the hygiene of the store. I have suffered very badly due to this horrible experience.

Looking to hear from you soon.

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8:07 am EDT

Taco Bell drive thru

The hours on the window clearly state the drive thru is open till 11pm but they normally close it around 1030pm. I've been in line at the drive thru and they have shut the lights off and not waited on me and it was way before 11pm. This has happened more than once and it has happened when there were more cars than just mine in line. I have also gotten cold food going through there at night.

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11:25 pm EDT
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Taco Bell enrollment

When I arrived at the Taco Bell on 4700 Boston St, Baltimore, MD, 21224 I was appalled. Only one employee was working who was both taking orders and making the food at the same time. I am a vegetarian so when I placed my order, I made sure to say NO MEAT. When I got home, each of my food items had beef in it and it was so disgusting I threw it out. Each taco was soggy and mushy and it was squashed and the beef was oozing out of it. On top of that, I was missing 3 items from what I ordered. I am disgusted and never going back.

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11:20 pm EDT

Taco Bell then I receive all my order at the second one

At the first one I was told they cannot make my order because they didn't have a cook and there was no manager on site called back and spoke with the manager name Christy! At II Taco Bell I order my food I have a receipt for that one and was only given one item not the order that I originally ordered I would appreciate if I can get a call back from someone ASAP the call back number is area code [protected] least complaints are on Oklahoma City stores please someone call me back this is absolutely ridiculous and I'm thinking about taking it a bit further if I don't get a call back ASAP I was greeted by a manager at the second store that calls herself TT what the hell I know I Mama didn't name her that say it ain't so

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8:40 pm EDT
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Taco Bell tacos

My husband and sons and I went through the taco bell drive thru tonight. We ordered a party box. They had us pull over in parking lot. We waited 25 minutes for tacos. Then the girl that brings them out proceeds to tell my husband she doesn't know what the heck is going on.. she is new. We then asked for sauce and said we would have to go in and get them.

We got home and these tacos were horrible. Lucky to have 1/2 tsp. Of meat on each taco...AND NO CHEESE! I am not very happy at all.

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8:24 pm EDT

Taco Bell service inside

As we walked in the cashier had no emotion what so ever, no greetings let alone any words. We had to tell her what we wanted and still no words! This is not a person you want working frontline at your company! This kind of service will make us go elsewhere! It might be a good idea to re-evaluate her roll and possibly place her in a position not related to face to face customer interaction. This employees name is Martha M. Transaction number 234569 and store number 024328 in Richland, wa.

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Update by Daniel Miller
Jul 22, 2018 8:25 pm EDT

As we walked in the cashier had no emotion what so ever, no greetings let alone any words. We had to tell her what we wanted and still no words! This is not a person you want working frontline at your company! This kind of service will make us go elsewhere! It might be a good idea to re-evaluate her roll and possibly place her in a position not related to face to face customer interaction. This employees name is Martha M. Transaction number 234569 and store number 024328 in Richland, wa.

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D
Daniel MiIler
, US
Jul 22, 2018 8:31 pm EDT

The worst part is the manager took her side. I asked her what size bra she wears because her melons were huge and she refused to talk to me. I asked her if she wanted to go out with me after work and she won't talk to me.

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M
7:45 pm EDT

Taco Bell horrible service and disgusting store conditions

I did an online order and was not even started when i arrived 10 minutes after the actual due time. The restaurant was disgusting. The staff was completely disengaged and they seemed excited that i just wanted a refund. Less work for the 6 people that were all standing around. I went to order food from an actual restaurant which served my to go in less then 10 minutes. I drove past same cars were in drive thru. Completely lost taco bell in Shelbyville, IN.

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Q
7:32 pm EDT

Taco Bell unprofessional and unusually long service times

7/19/18 I came through the Toco Bell drive through located at 1100 Smiley Ln. at approximately 9:30 p.m. I ordered two nacho fry boxes, one beef chalupa, and another nacho fry. I waited in the drive-through line for about 25 minutes and when I got up to the window I was told they didn't have fries. I left and complained to a manager named Lisa she said come back next time and they would give me a free meal. I came back a couple days later which is today ordered two nacho fry boxes and one beef Chalupa And told them about the previous incident and was told that Lisa didn't exist and if she did it's not possible for them to give me free food! And as I left one of the employees yelled out of the back door and said don't come back you won't be missed! I then called again and spoke with a different manager I'm not sure the name and he told me to call back on Monday when the general manager would be in and I also asked the name of the owner of the Taco Bell restaurant they said they could not give me that information and I also asked about a corporate office they said they do not have one!

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N
6:27 pm EDT

Taco Bell drive through and service

Drive thru took 20 minutes with 4 cars in line including myself. Kids that worked there were very loud in the background of drive-thru com. Order was wrong. When I pulled up they were having a blast, which is fine, but not doing their jobs. Didn't seem like there was a manager on duty. It was obvious that no one there was trained properly. All Employees were very friendly and polite.
If the kids Taco Bell hires were paid a little more, trained, and treated with dignity, then It wouldn't be that big of a problem. It starts from the top...all the way from the top.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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