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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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10:49 pm EDT

Taco Bell service

Alexandria LA (near Sutherlands) location 4/28/18 10:00 PM. Stood inside for 15 minutes and had to ask why they weren't taking orders, while watching employees chit chat about schedule/check phones. Was told that they weren't taking any more orders until the orders taken were caught up. Meantime, drive thru is extending around the parking lot. Everyone inside walked out to leave but found that most were stuck in parking lot due to drive thru being backed up. Sat another ten minutes trying to leave. 25 plus minutes and no food. Staff was anything but stressed about being behind. Laughing and joking instead of informing people walking in that they weren't taking orders. Very unprofessional.

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Update by Dana Skinner
May 29, 2018 10:57 pm EDT

Just drove one city over (Pineville) 20 minute drive. Sat in drive thru for 10 minutes to be told that the computers were updating. So again...no food. Ridiculous! 56 minutes total!

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7:56 pm EDT
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Taco Bell inappropriate marketing campaign

Naked chick... Go mild or go wild campaign:
Trying to exploit females is a fast way to lose sales from our community families.
The female manager got mad at me for asking her why they would have a sign up like that that blatantly exploits naked chicks (females) in order to get taco sales. Really?! Especially that being a popular place for teenagers to go. Shame on them. This is how communities lose their young people.

Naked chick.. Go mild or get wild!

https://moneyish.com/ish/heres-proof-that-sex-doesnt-sell/
The companies on our communities should be helping to support a healthy community not enabling an already sexually sick society that hurts our little girls.
No female wants to be in a fast food place feeling lile men are picturing them naked because a subliminal message out front planted that seed!
Please remove that ad campaign. We have a problem in seattlw with sex trafficking of our young girls already.
You should be helping to build strength in our communities not profiting from the weakness of people that enjoy naked chicks!

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4:41 pm EDT

Taco Bell very rude employee at the drive thru window

A woman in the drive thru window accually thru my order in my car window and landed in my lap, then slammed the window shut and walked away. I buy my breakfast and lunch five days a week here and if I go back and she is still there I will go to del taco from now on. I can't believe that the manager of this place allows this rude woman to work there let alone at the drive thru window. She has dark hair and a large tatoo on her right forearm. Many other people at my work have had the same type of experience with this same girl. This is not the first time I have had a bad experience with this same girl, but I have never had my order thrown into my car and land in my lap. I fully expect the management of taco bell to take a very close look at this employee and fire her, she has anger issues that should be addressed and should not be in direct contact with the public. 5/29/18.

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1:36 pm EDT
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Taco Bell food

The reason taco casa, taco beuno and del taco are cutting into market share. The taco 1.19 your price there price 1.29 to 1.49. There tacos are actually full. Taco johns even fills there tacos for same price. So I have been loyal taco bell guy for 30 years and this is ending due to quality. I have found myself looking to other companies as stated above for quality and price. They all have you guys beat. If they were bigger and available in more locations I can't imagine your stores staying open.

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12:23 pm EDT

Taco Bell food

Went into the Taco Bell in Bransonwest Missouri and ordered 4mini chicken tacos for 4 and two chicken grillers and no joke my grillers had less meat then my1 tacos I ask if I can have ͏Ne͏w ones made with more or just another one and the manager just looked up at me and smiled so I walked off calm but pretty mad and I'm here Thinking why is this ok

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6:48 pm EDT
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Taco Bell lack of air conditioning/employee discomfort

My wife and I just visited the local Taco Bell in Garnerville Nevada, which just a few months ago had a total remodel and looks great from the outside. Upon entering the establishment we noticed how warm it was. We asked to have the Air Conditioning turned on so we could enjoy the meal we ordered. The customer service representative advised they cannot control the temperature, it is the manager's/owners responsibility, and of course being a holiday, there were off for the day. It was so warm in the restaurant that we decided to utilize "take out" instead of dining in. And the employees, all who were very pleasant and kind were in a sweat box where the kitchen was. How can an owner of a major franchise be so unaware of what is going on in their own establishment. We will not go back to this Taco Bell until the enviornment is safe for all concerned.
Please communicate with the owners and advise them to not be so frugal when it comes to the comfort of customers and employees. It is sad when profit is the only motive in running a fast food establishment.
Thank you,

Rodney Payne

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12:56 am EDT

Taco Bell messed up food and orders

I am a 30 year old male ironworker who eats at your Lindbergh location in Hazelwood Missouri at least once a week and I've been having my order shorted or mixed up with someone else's almost every time I go through the drive through, I have two small children and it's a hassle to have to turn around on numerous occasions to get my order fixed with attitude and bring the kids inside plus I get chilli cheese burritos and twice now the chilli was cold and tasted funny. I never complain but it's really disappointing and dissatisfying.

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11:19 pm EDT

Taco Bell service quality of food

seigen lane Baton Rouge La

the service tonight was terrible. we waited more than 15 minutes for our food with only 2 other people there. the crew was to busy laughing and playing to take care of customers. after the wait our order was wrong and they acted like they did not care. they did not want to fix the order. this was terrible and we are upset being treated this way. needless to say we will never eat there again. Jack McKinney

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9:28 pm EDT
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Taco Bell place of business isn’t clean enough for my business

I visited one of your business at 2804 Suncrest Dr. at 8:04 pm walk in to place a order and I wait a couple minutes before my order was taken and after my order was taken it took about eight to ten minutes and I started looking around and notice how poor it is keep clean food on the counter and floor drink machines was nasty looking drink top was just cram in slot any kind of way customer don't want this kind of place to come to get food from this kinda place worker wiping their hands on their clothes with gloves that supposed to be clean for handling food employees acting like they have a attitude slamming food on counter this is poor management I will never visit this store again 032032 never this not a good restaurant for me to many care free manger don't keep the restaurant clean up this restaurant not a place for people who don't care what the customer see my order was 2 Chloe's Boxes they just put what they wanted in them some one need to keep a check on restaurant like this .😠😠😠😠 my name isJoseph Richmond my Email is joerichsr @ gmail.com My # is [protected]

Thank you Joseph Richmond

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9:23 pm EDT

Taco Bell tried to purchase $5.00 chalupa.

After working all day breaking up concrete and pouring concrete, I was hungry and thought I would have Taco Bell for dinner. I stopped by your Wixom Mi. location then headed home to Livonia about 17 miles away only to find my order was wrong. Needles to say I wasn't happy and wanted to let you know. This happened about 40 minutes ago today the 25th of May approximately 9:30pm. Thought you should know, Thanks Adam Craver.

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7:14 pm EDT

Taco Bell incredibly slow service

The taco bell location in Lebanon should be shut down due to its inability to serve it's guests in anything remotely close to an acceptable time frame. It doesn't matter what time of day or how many guests they have, your guaranteed a 20+ minute wait in the drive thru even for one item. And that's on a good day. It's ridiculous the lack of management and drive the employees have. The employees are arrogant and lazy. It's a wonder anyone comes here, and they sure as hell don't come back.

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2:40 pm EDT

Taco Bell taco bell unhealthy food prep

[protected] @ 12 Noon...

I observed the cook attempting to toss the refried beans on the tostada, he missed and it fell on the very messy, covered in scrap food prep counter top. He then held my tostada below the edge of the counter and scraped the refried beans off the counter onto the tostada.

He then proceeded to wipe the counter top clean of the remaining refried beans that he slopped onto the dirty counter top. He then put my food on a tray and handed it to me, to which I replied, "no thank you, I'll need a refund".

I asked the cook (manger?) as he was giving me my refund, "don't you want to know why I'm asking for a refund?" He replied "yes".

I explained what I had watched him do and he tried to assure me it was "ok to do" I asked him if he would appreciate his food being prepared that way and he stated. "well, ya, I done that before".

Taco Bell you are failing in your training and or oversight, and because of it, I went without lunch today, I also did not receive any kind of apology from any of the staff. I will also add, I was very cordial and polite to the staff during this entire time.

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2:23 pm EDT
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Taco Bell entire order

Ordered nacho cheese Doritos supreme and received regular tacos, was only charged for regular but order was entered incorrectly. Ordered a double decker Supreme and had no sour cream or tomatoes. Ordered 2 soft shell tacos and was unable to eat them. They were stuck to the wrappers and had purple markings from the wrapper on my shells. Was very dissatisfied with quality of food and preparation. My email address is [protected]@gmail.com.

Thank you,
Alisha Thomas

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7:54 pm EDT
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Taco Bell side of sour cream

I ordered 2 sides of sour cream my last visit to this restaurant which was 2 or 3 days ago I was charged like 75 cent per cup and both cups combined it was less then a half or a tea spoon full I travel 15 miles from my home to eat there and this was very upsetting to the point that I don't think I'll be eating there again plus some of the employees have very bad attitudes which is also making me decide to take my business elsewhere and it also looked liked the floor in the dining area hadn't been sweeped in a week

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8:43 am EDT
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Taco Bell the work environment

I'm a cashier at Taco Bell I've been a cashier since October . Recently my brother got into a fight with another employee and my mom is pressing charges so the boss doesn't like that, my mom told my brother to quit so now i work there and the boss is doing things to bother me, she disrespects me . The boss and the managers treat me messed up they ask me about a former employee's personal business which makes me uncomfortable. Fatima the boss let's everyone do what they want except me, she has no order . There's a lot of drama there and Fatima the boss and the other mangers are so childish . The mangers press me for information.

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3:07 pm EDT
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Taco Bell power menu steak bowl

Sunday May 20, 2018 I took my daughter to Taco Bell and she purchased a Power Menu Steak Bowl. When she got home about 930 PM she sent me pics of some white worm like things in her food. She was told bring the bowl back to the Taco bell where was purchased in the morning and speak to the manager. The shift manager called the General Manager who spoke to me on the phone and said he had received a text message and pics of the said foreign particles in the food. He explained to me that is was impossible for any worms to get in their food and that maybe someone had some in their pocket and put them in the food. I was told to leave the food with the shift manager and that someone would be coming to the store to take it to the Ecolab. The general manager got to the store to look at the food before it was to be taken to the lab and called to tell me that it just looked like maybe pieces of lettuce, but it would still go to their lab and he was going to contact their lawyers. It has been 3 days now and I haven't gotten any word as to what the white worm like things were. My daughter ate at least two forkfulls before she saw the white things dangling from her fork. I figured that if it was food particles as he claimed that I would have heard back from him by now. I don't know what my next step should be. I have left the GM a text message but I haven't gotten a response.

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1:39 pm EDT
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Taco Bell order # 345249: inaccurate order and poor quality

I purchased 2 soft taco supreme tacos with no cheese at the drive through on 5/13/18 at 1:38 p.m. Upon opening both tacos, water spilled out of them, they contained pieces of cheese (as if they had originally contained cheese and it had been picked out), and neither contained sour cream. Because of the excess liquid pouring from the tacos, the tortilla shells were soggy and slimy. I would like a refund in the amount of $4.13 or a voucher in the amount of $5 to make up for this terrible experience.

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6:35 am EDT

Taco Bell food incorrect

Last night at 930 pm I visited the Victor new York taco Bell with my husband. Ordered a crunch wrap with no tomatoes and a soft taco. My husband got an XXL burrito and a hard taco. On my crush wrap I asked several times for no tomatoes and even had the employee make sure she said I wanted no tomatoes and the screen stated no tomatoes. I am allergic to them. Got home and sat down to take a bite of my dinner and found it full of tomatoes. I'm 8 months pregnant. The tomatoes could have killed me. They could have sent me into early labor and harmed my child. I'm very disappointed.

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2:05 am EDT
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Taco Bell not getting serviced through drive thru

I'm from kenosha wi and I was getting off duty from doing security and I pulled into taco bell on Sheridan rd in kenosha wi around 135am in the drive thru and they dont closed til 2am, I've been waiting for like 5-7 mins to order and I said hello to the speaker to see if anyone is there, no one answers and it's like no one is there, all the lights are on, 2 employees vehicles parked in the parking lot and the business hours says it's open til 2am for drive thru, I dont know what's going on so I left and I dont know what's going on.

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1:31 am EDT
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Taco Bell employee assault

I was assaulted by an employee at the taco bell @: 425 W. South Line, Cleveland TX 77327..The employee (Cristalyne shoved me and verbally assaulted me as well. The manager (Cynthia) a heavy set Hispanic woman was rude and verbally assaulted me as well. The employees were aggressive and vulgar, using profanities and making threats in the presence of customers. I will not be returning to this place and neither should you..You've been Warned!

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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