Taco Bell
reviews and complaints

Taco bell 3333 Faillane Drive Allen Park, MI 48101 (313) 583-1280
5/17/2018 9:20:pm [order 265358]

I was standing in line with my wife and daughter about to order & employee while he was getting off of work waiting for his ride was sitting down next to the line from the cashier & he "had his hands down his pants touching himself" When I looked & said something to him he got aggressive & told me I shouldnt be looking (calling me the n-word) This was all happened in front of the cashier caught on the taco bell cameras & there was Witnesses. We left after his ride picked him up. [message me for any questions]

Cinnamon twists not included for our son. Paid but not furnished. However they gave us 40 sauce packets of which we used none. Save a buck but wasted 2. Come on have your people double check and be reasonable with the sauce.

This is a very common occurrence. I just wish companies would pay attention to quality control. If they did it would save them as well as the consumer a lot of trouble and money.

To Whom is Reading this,
Good morning. How are you ? I'm going to start off by saying I am an ex employee and this is not a revenge complaint. I've been fired from Taco Bell for about 7 months now. I've only eaten Taco Bell twice since not working there. Both times from the same store. The first time I was treated like a regular customer. The second time, not so much. After placing the order and driving up to the window, the drive thru person rushed my card with no receipt out the window and slammed it. I get home ready to eat, unwrap my taco, take a bite and I noticed hair. I don't care about not getting a receipt, but I do care about hair in my food. This is not acceptable by any means. It really hurts me to write this, but I can't get over the fact there's actually hair in my food. I have no problem with anybody that works there. All I'm saying is, in the future I'd like to be treated as any other customer.

I went in today May 16th 2018 and was baffled at what i heard and saw. The female manager was awfully rude to her workers, didn't help, and occasionally went outside to maybe go to her car. I'm not sure what she was doing. The food was good and the young man that gave me my food inside was kind but the rest of the environment was not organized. I am usually very pleased with my experience but this time was different. The managers need to do more because if they did their job they would have greeted me as I walked in or walked out so i could have caught their name.

Ordered 2 power burritos at 9:15 on May 16th, both poorly put together, inside of burritos coming out of the torn tortilla and a mess. Found a hair in one of the burritos. Completely disgusting, threw out entire meal. My email is jasmeet.[protected]@stjohns.edu so that we can resolve this issue. The taco bell is 1650 jericho tpke in new hyde park, ny.

The area to get your drinks was covered in pop. Our order was wrong. However, the worst thing about the visit was the employee I encountered. She was clearly under the influence of something, when I began to order she cut me off, began shaking her head and telling me no that I couldn't order because they were out of everything, when I said I doubt that and again tried to order she began waving her arms and said we don't serve food here we sell shoes...I was visibly upset & frustrated, so she finally got quiet so I could order, of course she rang up the order wrong. It was the worst experience at any restaurant I've ever been to.

I live in hawaii and it's atrocious the service we get out here, we don't really have a dollar menu our for example crunchy taco is now a 1.49+ tax and so on you advertise in our market great savings and we can't even use the app out here I think this is unfair and wrong I have been a 3 day or better customer per week but now the food is gotten skimpy and and service is worse then ever especially the mcully store.

Thank you for listening my name is Randy and my email is [protected]@icloud.com we don't even get coupons

Recently I was in your taco bell in Honesdale pa. The lady working the register was fantastic but that was not the problem. The girls working the prep and cooks in the back was the problem. Honesdale was issued a tornado warning on Tuesday May 15, 2018 the girls in the back decided TO LOCK THE DOORS SO NO CUSTOMERS WERE ALLOWED IN OR OUT OF THE BUSINESS then I had to wait for my food 20 minutes. Last time I checked it was illegal to lock doors of a business. Imagine if the windows got busted out or a vechile hitting the building. This was not fair to me or the others in your business. Just saying Honesdale residents lost power and even had uprooted trees. Also the girls I heard the girls said to other customers don't let anyone else in the building they only locked the doors because besides myself there was about 10 others in line at the time.

I order three of the meals at about 4:30 pm today, when I got home I was separating the contents and one of the burritos had a big bite taken off of it, I took the whole order back and they new about the bitten burrito as one of the employees came over to help the other employee complete the rebound and he ask her ow they got that one. If they havebitten food in the kitchen why was it not thrown out.

I was thinking about what to get from the menu and the cashier was very unrespectful she was rolling her eyes and walk around like if she was mad so I was very frustrated because her bad attitude so I tell her that if she don't want to take my order she can call someone else and she star talking bad things to me so I tell her to call the manager and she walks away with really bad attitude so I walk away from the store but I'm really mad an upset because a have to go somewhere else to eat just because the employees don't want to be at her place where she works

Im on lunch break. Wanted dorito loco tacos. I order the party pavk with 6 dorito loco and 6 tacos. The manager asked me if I wanted all crunchy... Weird I thought but said yes. I get home and have all regular crunchy tacos. I called the store#003631. It was determined that it was the manager that took my order. I told her I was disappointed she said I could come back and she would replace the but I would have to pay the difference. Said she was sorry for the miscommunication. My experience was not as expected. Though I paid for what I received.

I went in an ordered a steak soft taco and 2 mini chicken quesadillas and I waited like 15 min then a lady come sn like 15 min later orders her food and gets it pronto So when I ask about my order I am ignored and the cashier says she doesn't know what happened so I ask the manager who ignores me then when I ask for a refund the manager comes over never apologized so I asked the manager is that how customer service works because I have been her 20 minutes waiting on 3 items and you guys are steady making drive through orders and taking care of the customers after me so then the manager says "ok well we made a mistake here is your refund" then she just waked away I have never experienced such horrible customer service

My girlfriend and I stopped by the taco bell on south parkway and when we received out food half of one of our Doritos locos tacos was dumped put in the bag unwrapped. We were also missing a chicken chipotle griller and we didn't receive a receipt so we could call and complain. When i called the store I was told they couldn't do anything without the receiptand then hung up on. Since I didn't get a receipt I called back to ask when management would be there but
I was told they were going to call the police and hung up on again.

There suppose to be open from 7am to 12am, but over here on 17th street address here is 2355 17th street wilmington nc 28401. It was 11:25 when i got here and i called the store but i got no answer. This isn't the first time this has happened. I think you should get more employees that want to actually work and make the store money. Very disappointed, again.

I was ordering for my office in the drive thru. The first young lady was wonderful in starting to take my order. She was rudely interrupted by another employee on the speaker for drive thru. The first young lady told the 2nd employee she had the order being taken. The 2nd young lady would not allow her to do her job. She was rude and curt. Her tones were abrupt. I did not finish giving the order due to her cutting me off after every item with " anything else" and " is your order finished". I finally stopped ordering after I asked for tacos and chalupas due to her rudeness and bought the rest of the lunch elsewhere. I understand drive thru and sense of urgency. I also understand rudeness. Please allow your customers a moment to read your menu to place a complete order and maximize their experience with you. You lost sales due to this young lady. I hope she is retrained in customers service. Note: This was not during peak time or peak service times.

On 5/13/18 I (ticket order #107894) one of the items I purchased was a bean burrito. I asked to substitute the red sauce with chipotle sauce. Instead of my burrito costing me $1.29 it cost me $1.74 just because I substituted the sauce! I asked why and the cashier (ticket shows Laura but it was not a female, it was a older male with long black and white hair/beard). He said he agreed with me but that how Taco Bell makes it's nickles and dimes. Really?!

My family and I are long-time customers and will continue to go to Taco Bell but was just wanted to express my feelings about the situation.

In advance, thank you!

Taco Bell [protected] Woodward Ave, Muscle Shoals, AL 35661

Dates: May 2, 2018 May 13, 2018

At 10:02 p.m. I, Martha Murphy, went to Taco Bell placed an order for 5 soft taco supremes no lettuce, a pinto and cheese, and an empanada with senior discount. I got home and I had 5 regular tacos, called the store, Lauren G. picked up and I asked to speak to the manager and she told me the manager was in the office with the door closed and then hung up on me. So after ten calls, I finally get the manager who says his name is Dominick Clark and I tell him my complaint and that my order was wrong. Then he told me they were out of sour cream so in turn, I asked him "You should inform me that we are out of sour cream and ask if I want to order something else." He responded, "I don't know, " nonchalantly. He did not care. This is not the first time this has happened. Last time I went, on May 2, the staff was rude and they let my food get cold. It seems to me like as large as a corporation that this is that Taco Bell would have better managers and cashiers and other people that work there should be able to keep up with the inventory. You don't let it get down so low you run out. You should be on top of it. It's incompetent and it makes the business look bad. So in this complaint I'm asking the Corporate Headquarters to do something about it because you have rude staff members, managers that act like they don't care if your order is right. They don't want to fix the problem. So please get something done about. I'm sick of going through this. I enjoy the food, but I'm not getting quality service. Could you please do something about it? It's an embarrassment to the company. Thank you. My phone number is [protected]

I ordered a #3, which is 3 taco Supremes. Get home and to my surprise (not really suprised) 3 REGULAR tacos, if I could call them tacos. Looked like they just layed 3 tortillas down and tossed one scoop of me at, cheese, and lettuce and where it landed they wrapped them. The tacos were much, much smaller in product than what a normal taco has. This is the first time I have been back to this location in 2 months as the previous 7 visits, yes 7 visits they had gotten my order wrong. The employees are the rudest bunch of employees I have ever encountered. They have sat at the register with customers waiting to order and have told the customers "hold on one minute" while they update their Facebook status or respond to texts. This has happened to me numerous times and I have witnessed this happen to other customers placing orders. Average wait time for an order is 15 minutes, regardless of how busy they are or aren't.

I went through the drive thru and ordered 2 chicken quesadillas with extra sauce and 2 crunchy taco supremes. When I got home I was extremely disappointed to find basically empty quesadillas and very skimpy tacos. There was an entire piece of the quesadilla with absolutely nothing on it! It was just tortilla. Also, the tacos were very thin with barely any meat and a little bit of lettuce and sour cream just thrown on it. They were only half-filled.

We ordered online and ordered 2-12 packs (it was supposed to be 12 soft and 12 hard tacos), 2 fiesta potatoes, a Mexican pizza, a quesadilla, a nacho supreme, and a meximelt. We received no soft tacos. Our hard tacos we're stale and as my husband was trying to choke down one of the tacos he found a hair that almost made him vomit! I called the restaurant and spoke to Eric the "Manager". He told me that he refused to make it right. We drove from Rockport to the restaurant at 1217 Waldron Rd, Corpus Christi, Tx to get dinner because our Taco Bell isn't open back up yet. I've never had such poor service ever!