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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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K
10:49 pm EDT

Taco Bell an employee

On Wednesday night on September 26th at 1139 pm I went through the drive-thru at the Taco Bell on First Colonial in Virginia Beach Virginia. The server asked me at the window if I had just gotten off work and I told him no I wasn't working due to me getting out of the military in 3 days. He asked what I was doing after I got out and I told him going to school. He asked what for and I told them electrical engineering at which point he said damn you're like a [censored]. I said excuse me what did you just say & he said "what? like a [censored]". I'm completely taken back by this and I feel so disrespected. There's no reason I should go to get some food and get called a [censored] for my choice in career which by the way gives me financial security, something he doesnt get at taco bell. I'm absolutely disgusted with the customer service that you guys must teach at your restaurant if he thinks it's okay to talk to me like that.

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B
9:01 pm EDT

Taco Bell my food

I ordered a quesorito box I was not asked if I wanted a hard shell or soft shell taco or what kind of Doritos loco taco I wanted there was no beef or rice either had to wait awhile for my food at the drive up didn't get my box in a sack either they just handed it to me I asked for taco sauce never got any since I didn't get a bag I got no napkins either.

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J
3:37 pm EDT

Taco Bell employees not willing to change order, rude.

I went to the Taco Bell on Calloway and Hageman in Bakersfield at about 640pm on 9/25. I started to order the value pack with burritos and tacos and confused myself with the combinations of tacos and burritos. I asked if I could remove value pack and just place order separately. Another employee stepped into the microphone and rudely says " We've already made it!" No other words. I sat there for a second saying I hadn't even finished my order how have you made it? Silence until another, the 3rd different employee stepped in and nicely asked if she could take my order. But, damage was done. The employee who snapped was a lady working in the cooking area. I drove thru without placing an order and most likely will not return to this place! That is unacceptable service!

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N
3:08 am EDT

Taco Bell cashier wants to fight me.

1. cash register was not working, the cashier(black guy) did not tell me that it would take 35 mins...for 2 tacos. another car behind me so I could not back up, stuck in line for 35 mins.
2. The same cashier(black gangster guy) held his hand out, I asked him what ? he said "pay" I asked him" how much", he said just give him the credit card.
3. I asked him for the diablo sauce he said none left, he didn't even try to look, but I know they had some at the dining station because I went in 2 hrs earlier.
4. I asked him what was the problem... he replied "what? are you tripping? I ask him to speak to his manager, he said she is right here, she heard you. He said if I got a problem step out of my car. (wtf)
5. Came home open the bag...2 of the tacos looked like dog food all messy inside my bag.

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S
11:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell how poorly the food was made and never have certain things.

Everytime i go to taco bell i want to get a mexican pizza BUT they always say they never have any shells. Either the management sucks at ordering or they just don’t want to work! Tonight when i went and got a $5 box because of course no shells for a mexican pizza. But all the food was POORLY MADE. Also asked for gatorade as my drink but out always.

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K
11:26 am EDT

Taco Bell drive thru

On 9/25/17 at 11:07 am I pulled into the drive thru at my local Taco Bell located at 342 Pike Street Mariett, Ohio, store #031443. There were two cars ahead of me. I finally got to order @ 11:12 am. At this Taco Bell they refuse to open both drive thru windows. At 11:18 I finally got up to the second window to pay. At 11:19 they finally came to the window to get my pymt. At 11:20 they checked the bag and then handed it to me. My order consisted of a burrito supreme, a doritos nacho taco, and a nacho supreme. Now when someone checks your order, right in front of you, should'nt it be correct? After I got home, I took my alleged nacho SUPREME out of the bag to find a tiny bag of chips, and a tiny cup of nacho cheese sauce. Now I have looked up what comes in a supreme, and it was nowhere near that. I called the store who told me to come in and they will make it right. Now, my complaint for this store is this: why do they keep the pay window closed at this particular store? I have been to every other taco bell near me, and this one is the only one where you have to wait in line for 15-30 minutes just to get a freaking lunch. I complained about this store once before and they reopened the pay window for all of a week, then right back to closing it. At lunch time, people get a 30 minute lunch, and to have to sit in line for all but 10 minutes of it. Ridiculous! There needs to be rules set for franchisees and they should have to follow them. I have been here at all hours of the day and the same result. Sit in line forever bc the manager is too ignorant to open a window they are not using to collect the money! Poor management practice of you ask me, and yes, I have been a manager!

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D
11:01 pm EDT

Taco Bell lack of customer service and attitude

I went to the taco Bell and Gardendale Alabama and when I placed my order it was given to me wrong. When I address the girl that took my order and told her that it was wrong she told me that I didn’t need to have an attitude, so she slams the window in my face and the manager named “Bo” Said that he would handle her attitude. I asked her twice to give me her name and she refused to do it and “Bo” said he would take care of tj issue b/c he was the Managet. That is completely unsatisfactory and I will not go back to that Taco Bell again if she is still employed there

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K
7:11 pm EDT

Taco Bell unethical behavior

Last night, I was at the Taco Bell in Wrigleyville in Chicago, Illnois (1111 W addison) The security guard and managered both threatened a guest I was with who simply had a complaint. When we had went to place an order (the place was very busy) the cashier suddenly walked away stating they were not taking orders at this time. We continued to wait for about 20 minutes. When a guest of mine asked why it was taking so long The security guard (African American male) told her she 'was a [censor]' and 'white girl can go [censor] herself'. He kept calling her names and she left due to complete lack of rudeness. I asked him why he thinks he can talk to her that way and he told me 'why does the [censor] think she can talk to people how she wants' and 'he can do whatever he wants he has a gun'. When I went to the manager to ask for the security guards name, she refused to give me to me. When I asked for hers (she was an African American female) she told me I could '[censor]ing leave and never come back, she ain't giving me [censor]'. This behavior is totally unacceptable and I have never been spoken to like that in my life. If a person who is able to hold a GUN can't take a simple question, and proceeds to threaten others saying he has a gun and can do anything, probably shoudln't have a gun nor work in a place with people. Also, the fact that the manager refused to give names after being spoken to so rudely and being sworn and and also proceeds to tell me to '[censor]ing leave' probably shouldn't have a job either.

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C
12:12 am EDT

Taco Bell the egg taco commercial

Don't like the actors keep saying. "What the"... in the egg taco commercial. That is not cool at all, because you have little children looking at that commercial thinking that is a good to say and it's not. I'm a parent and every time I see that commercial I try my best to turn away from it. Need to change wording or I would not be supporting taco bell no more.

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C
12:31 am EDT

Taco Bell removal of big box spicy double chalupa from the menu

On 9/12/2017 at 12:37 PM I visited Rest J625108: 4727 N Midkiff Drive: Midland, TX. On ticket 3927 I ordered Spicy Double Chalupa Big Box. It was an INCREDIBLE meal---definitely a unique Mexican Food experience---the best Mexican Food I had had in a long time---I was struck by this "new Mexican Food experience."

On 9/22/2017 at 2:17 PM I returned to the same restaurant, anticipating enjoying this meal again. It had been taken off the menu. I was SO disappointed that I seriously considered going elsewhere. On ticket 3560 I ordered the Quesarito Big Box. There was absolutely NO comparison to the Chalupa. There is nothing else on the menu that excites me. Taco Bell, once again, dwells among the plentiful mediocre Mexican Food experiences in Midland, TX. There is nothing in the way of a unique or especially savory experience that motivates to make a special effort to go to Taco Bell anymore.

(Just so you know what you are up against, I often go to Rosa's in Midland for their Nacho Salad. It almost spills over the side of the plate...is a bed of nacho chips; a helping of refried beans and a helping of hamburger meat; a generous layer of iceberg lettuce; topped with shredded cheese and a sprinkling of chopped tomatoes. This can further be embellished from a variety bar that makes other toppings available. The cost (without any drink other than water, but including tax) is $3.89. If I go out to eat for lunch, this is the place I go most often.)

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J
10:43 pm EDT

Taco Bell tacos

I am submitting this complaint because I have had an on going problem with this specific location. I usually always order crunchy tacos and I just recently moved so I am going to a new Taco Bell and it is absolutely terrible. The tacos are always soggy and most of the time the shells are cracked. Tonight I ordered a taco 12 pack and every single taco was extremely soggy on the bottom & the top of the shell was stale. All of my tacos were cracked and I had to eat them almost with a fork. It was very disappointing and I will never be going back to Taco Bell again.

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C
8:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell drive thru

I pulled in the drive thru at 7:40pm and pulled out with my food at 8:26pm . I don't think anyone should have to wait this long for food through a drive thru. I heard cars honking, people yelling at the employees and I thought I was going to run out of gas. Is there anything you can do to compensate me for all this waiting? It is not the first time either. There is never enough staff to deal with the amount of orders inside and the drive thru. The store is #1561 644 Yonge Street Barrie

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L
8:09 pm EDT

Taco Bell asst manager.. and manager

I am a parent of a minor that works at the fallon nv taco bell... The managers there douglas and destiny are not professional towards their employess.. They belittle them threaten to take hours away from them if they don't come in on their days off.. They talk down to them in front of customers.. Thus has been on going.. But after this last episode something needs to be done. The employess there are pleasant and helpful but these managers are rude and unpleasant.. If your employees are quitting so much this is way... Please I ask to look into this.. My child has been there for a long time but my child should not be treated so unprofessional..

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2:21 pm EDT
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Taco Bell poor food and service

Always go to the same taco bell on hwy 20 racine wis never had a problem always good but our last time was bad ordered 2 spicy tostadas very little on them took them back they looked at them and said that's all they were aloud to put on them and that was it and they were pretty rude about it want to go back and try again but now I'm a little Leary pretty sad hope it was a one time thing we'll see I guess

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1:48 pm EDT

Taco Bell drive thru

Yesterday 9/21/17 at 8:27pm my husband and I went to taco bell in chapel area of Pine Bluff, AR.
We ordered an 12 pack of cinnabon rolls which we saw get handed to the car in front of us. The car told them that wasn't their order and they handed back the rolls threw the drive thru window to the crew members(which is cross contamination). The rolls were in a salad dish container which they aren't supposed to be in.

When my husband and I pulled up we had to ask 3 different times for a new order to be made, because we didn't feel comfortable eating something a stranger had touched. The manager and two crew members lied and told us that the rolls are fresh and hot out of the grease, when I touched one it wasn't even luke warm it was cold and still the SAME EXACT ROLLS THEY GAVE OUT TO THE STRANGERS!

I don't appreciate arguing about my food which I use my hard earned money on! I don't appreciate arguing about if someone touched my food or not when I saw with my own eyes exactly what happened with my food!

If these are the type of people your going to let ruin your business and drive away 20+ years loyal customers, then I advise you to retrain your management team crew members on proper customer service and representation of your business!

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11:14 pm EDT
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Taco Bell chicken burrito

At approximately 12:30 pm on Thursday, September 21, 2017, we went through the taco bell drive thru located at 1818 Plainfield Rd, Crest Hill, 60403. One of the items I ordered was a chicken burrito. After getting home, I cut the burrito open to eat it & found a plastic wrapper inside. That is absolutely disgusting & unacceptable. I would like something to make up for this mishap.

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S
1:26 pm EDT

Taco Bell commercial

Wow Taco Bell! I have been going to Taco Bell since they opened and everything on the menu was a quarter. I just saw your add and saw Stephen A Smith. Way to put your company in the gutter right where he belongs. He is horrible! He screams about everything instead of just talking and he is a race baiter. The US is in a state of upheaval and he only adds to the problem. My family and I won't watch ESPN any more since they fired good reporters to keep him. Now it looks like we won't be frequenting Taco Bell. Shame on you for hiring such a repulsive person to be in one of your ads.

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S
4:35 am EDT

Taco Bell found a hair in my quesadilla

On Wednesday, 9-20-17, I went through the Taco Bell drive thru on my way to work. It was around 10:50pm. I ordered the #7 with a Pepsi, and an extra beefy mini quesadilla. Once I arrived at work, I ate the taco, then the first two pieces of the quesadilla. When I pulled the last two pieces apart, there was a hair. I was so disgusted I could not finish my meal. I was not given a receipt, but I would at least like a refund.

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J
3:13 pm EDT

Taco Bell mother's death

On February 16th, 2016 my Mom Sonya Valentine was goin into work as a Manager @ Taco Bell on Ashville Hwy in SC, where she reached the front door, collapsed and died from a massive heart attack. Her Insurance was dropped jus weeks before her death. I am currently investigating my Mothers death. The sore thumb is why I her daughter or her husband could not receive any financial help from Taco Bell Corporation or any kind of help. My mother had to be cremated without a proper funeral.

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C
11:25 am EDT

Taco Bell supreme tacos

To many people having a supreme taco may not mean a lot. To me these tacos are the best and I tend to eat them a lot so I can tell when I have a supreme taco or simply just a hard she'll taco aka no sour cream or tomatos.

I have visited this taco bell many times. I can say out of the last 10 times I have gone and ordered "Surpreme" tacos 7 times I have NOT had supreme tacos. I have literally asked them while I am ordering "please make sure they are surpreme!" Sure enough I drive off and me trusting them and I get disappointed when I see they are NOT.

This is ridiculous. Again I know it's just tacos but if you have been a huge fan for years and pay more for a "SURPREME" taco I expect to see what I pat for.

I dont even want to go there no more. I can only imagine how many times they mess up a meal especially if the customer is specifically asking for special request SUPREME TACOS.

I mean seriously, can you do something about this?!

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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