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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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A
6:02 pm EDT

Taco Bell it was almost 30 mins wait.

We waited almost 30 mins for our meal. This is the second time this happened at thid location. Very unsatisfied. The guy that drop our food on the counter was very rude. I come here to Taco Bell to get my food and leave. I do not have the extra time to waste. I live on a very tight schedule. If this happens again I'm done with this place. I'm not the one to complain but this is ridiculous.

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12:31 pm EDT

Taco Bell manager

I called into Taco Bell and asked to speak to a certain employee because that person was the one who served me my food. But the person who picked up was extremely obnoxious rude and unhelpful in every way. As I asked for the employee, the manager I presume completely disregarded my request and made a poorly unbelieveable excuse as to why I could not speak to who I asked for. He then proceeded to passively aggressively tell me no! they can't it's not gonna happen they're dealing with important customers. And to my disbelief I angrily relayed that I too am a customer and I will not be talked to in a disrespectful manner how dare you not provide me with at least adequate customer service as should you always be doing especially if your a manager. It's march 15 2018 at Taco Bell Delano ca 93215 Cecil Avenue and time was 10:00 am. I do not appreciate his very rude attitude his forceful tone and pessimistic personality. I can only imagine how he treats others and how he treats his employees.

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9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell price

Taco bell at 7110 Greenville Ave, Dallas, TX 75231. Is charging than any other taco bell in dallas. Last few years been going here. On taco bell website their is a price list. These prices are the same at all taco bells in dallas apart from this one. Im very annoyed at this location overcharging I believe to be purposely. I dont know how much more I have been overcharged but I am very angry about this.

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RemoveWithReason
RemoveWithReason
, US
Mar 16, 2018 2:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You didn't provide a picture of a receipt from a different Taco Bell with the same items ordered, so we have no proof to go off of. Just as well, they can charge whatever prices they want. If they are in a busier area that gets more business, they may fluctuate their prices to take advantage of that. You don't like it? Buy ingredients to make your own tacos at home for far less money. They'll also taste a hell of a lot better.

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S
9:23 pm EDT

Taco Bell food

Food is never fresh after 5pm it shouldn't matter if its close to closing time or not food should still be fresh. My order was not fresh and the beef chalupa instead they gave me steak ughhhh bread was hard and cold and the fiesta potatoes was cold and old with hot cheese on the them its sad when u go to get hot and fresh food and end up with hour/2hour old food

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11:48 am EDT

Taco Bell mobile ordering

I ordered my food online to be picked up at a Taco Bell on pacific st. In Santa Cruz, CA. When I got there to get my food there was a note in the drive-thru saying that they were closed due to illness I saw an employee inside mopping. She saw me at the drive-thru window but she ignored me and disappeared in the back. I waited at the drive-thru She peeked out again . Still I get no interaction. I ended up calling Taco Bell finally a man answers and I told him - - fine, I understand you're closed due to illness however I ordered online and I'm being charge on my debit card - he told me not to worry I wouldn't be charged and I believed him until two days later I realize that I was charged and he straight lied to my face over the phone me sitting in the drivethru for 15 minutes- waiting for just anyone to approach - sick due to illness really didn't matter they shoulda just had a sign saying incompetent workers left for the evening

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1:03 am EDT

Taco Bell uncooked food

I went into my Prunedale, CA location because the drive through was too long and there was no one in the store. I placed my order which was one cheese quesadilla with sour cream. After taking 10 minutes for the wine quesadilla they finally gave me my food. After they had gone through about 6 cars in the drive through. When I was driving home I ate it and none of the cheese was melted it was disgusting. Im so disappointed

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10:39 pm EDT

Taco Bell bad customer services

As we we pulling up to the drive through window and receiving my food the young man took my order completely wrong as i was telling him nicely he told me rudly to get to the back of the drive though by then their was to many cars as i told him its to pack he said the dine in is open to just come in and he'll help me as we go to the front doors they tell me they are closed it had just turned 10:00 not only did he took our order wrong but he lied and that is completely irresponsible and bad customer service

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3:48 pm EDT

Taco Bell employee accessories

During a visit to the mattydale new york taco bell. I was very unhappy and unsettled about an employee having a chest percing hanging out of his shirt. I will not have my family or friends eat at the establishment from now on. No professionalism at all when there is customers in lobby or drive-thru. Many employees yelling obscenities throughout the time being there.

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3:03 pm EDT

Taco Bell steak crunchwrap

On March 2, 2018, I entered a Taco Bell on 1821 Montgomery Hiway in Pelham, Alabama around 6:00 pm. I ordered a steak Crunchwrap and my husband ordered his tostada and bean burrito. I ate about a third of the Crunchwrap, and then chomped on a bone fragment on my back molar, and it hurt. I took a picture, and showed the bone piece to Gerard, the manager. He quickly grabbed it from me, and told me that someone would contact me on Monday, since this was Friday evening and everything was closed now. That was 10 days ago and I haven't heard from anyone from Taco Bell regarding this incident. Not sure if he reported it or not, and I have tried repeatedly to call, but Taco Bell does not have a phone number to contact if you have an incident, and I have tried more than a dozen times to submit a complaint, without any success. Hope this reaches someone.

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11:47 am EDT

Taco Bell whole family sick after eating at tb

Sunday March 11 2018 me and my two kids went to TB drive through on Innes St in Salisbury NC and ordered a 12 pack of hard tacos, 2 nacho supremes, and 2 pintos and cheese. About an hour after eating we all started coming down with a terrible headache that lasted through the night. I had to take off March 12 from work because my headache was still with me. I am not sure what preservatives you are putting in the food but we cannot eat at TB again. It is not healthy or normal to eat food and then the entire family have migraine headaches (kids are 9 and 13). I spent $22 at TB which is a lot considering the consequences!

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M
7:26 pm EDT

Taco Bell drive thru

Last night we went to taco Bell and after waiting forever in line the lady said she just got there and didn't have any idea what was going on and then we had to wait even longer but we understood then we drove the 45 min drive home while munching on what we got then we got home and there was no cinnamon twist I know this isn't a super big deal but I was really looking forward to it I have worked in fast food and understand some customers stink but when I came through I was polite and patient then I didn't even get what I had gone for

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Update by Miranda Bodiford
Mar 11, 2018 7:32 pm EDT

We just went through drive thu the man taking my order was very polite and nice the lady who did transactions was very nice as well but then we get home and the bag as grease dripping from it my hard shell tacos where soggy and this was what was on the bottom of the bag they where the soft shell taco supreme we ordered they where so soggy my brother couldn't even eat them

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B
1:34 am EST

Taco Bell drive through

I really enjoy coming to taco bell, my food is always right but the staff is absolutely terrible. The first incident occured when i went through the drive through and they had a sign saying it is closed due to the weather when their was absolutely nothing wrong with the weather and you could see inside all of the workers on their phone! Then another incident had happened when we came 10 min prior to closing time but wouldnt let us order. Now for a third issue to now happen was that i had just pulled up to the drive through 2:45 am knowing it closed at 3:00 am and noone would answer when i tried to talk then finally someone answers at 2:55 and says please hold on a moment and waits till 3:00 am just to say they were closed so they didnt have to take our order! Purposely making us wait till it is closing time. Its ridiculous ever coming through the drive through! Really hoping you can fix this issue because i really enjoy taco bell.

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F
10:46 pm EST

Taco Bell rude and false advertisement

I Walked a 1 12 at 10:40pm to toco bell. On Southwest Military walk inside and the employees look at me as what's a strange face then a manager Rudy charges up at me and tells me to read the store I was like excuse me I just came to order some food she said you can not be here I said okay I'm sorry the door was open and I didn't know we are not doing business she continues to tell me to get out she refuses service for me I explained to her that I walked over there I didn't know they were not open the sign and the internet says they're open so can you please thank you

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Update by Foxxsroxxs
Mar 09, 2018 10:47 pm EST

Thank u

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L
1:46 pm EST

Taco Bell unethical behaviour

My name is Lori and on yesterday March 8, 2018 I entered Taco Bell and waited 5 minutes before I was acknowledge. Three employee working no one had on name tags. The young man took my order and no I didn't look at my receipt because I told the young man 2x that I want the power bowl chicken. Waited 10 minutes before I final got the order which was wrong. I was told by employee that was making the food stated it would be extra 1 and some change. I stated to her that I should have to pay for someone mistake, so the supervisor told the young lady to make it over and she flat out told the supervisor that she wasn't going to do it. I told the supervisor that they need some customer service training in this store very rude employees that are just there to collect a pay check. The floor had paper all over it. Not clean in the food area. I ask for my money back and I went to Taco Bell in St. Joseph and not sooner than I walk in the door I was greeted and stated someone will be with you. I got my order with a smile. I will not be going to the Taco Bell in Benton Harbor anymore

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A
10:54 pm EST

Taco Bell food service

Very rude worker named Patrick. In the Sebastopol CA. Restarant Yelling at and bullying other workers he was doing this towards the Mexican workers including the manager. I was just trying to enjoy my meal. This was very unprofessional and frankly uncalled for. My conversation with the manager was very nice and he apologized over and over. Anyway so there is know mistake it was 03/07/2018 around 6 p.m. please do something about this as my family goes here at least once a week. He ruined my dinner.

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11:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Taco Bell very rude manager.

Alright, there's a manager in this Taco Bell named Christina (I believer her last name is Glenn). She was a VERY rude manager. First of all, I believe she is on some drugs due to her eyes being dilated, constant jittery movements and unusual lip movements. Second of all, she was downright rude to various customers, telling people to "get out, " "She has a job to do, " and being fairly snide to various people. Not to mention that she actually fired an associate for going home while he was sick (and puking. She told him that he will be fired if he goes home sick, despite his physical illness). Not to mention that instead of taking him to the office, she yelled it to him in front of other customers, embarrassing the poor kid. Just tonight, on March 6th, while I was talking to one of my friends at the hangout area, she came up to us and told us to get out (we weren't there longer than 10 minutes, yet she claimed we were loitering). This Christina manager is a very rude manager and she treats people horribly. A manager that acts like this to customers and associates shouldn't be working with the public, especially if she really is on some kind of drug that's causing her to act like this.

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The management apologized for the inconvenience.

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9:30 pm EST

Taco Bell gentle request to generate refund

Hello,
With reference to order no.903259, I did not received the order due to unavailability of the ordered item even after clicking the check in. So, I place an other order at the same time by drive thru.
My total amount after taxes was exactly $7.77. I kindly request to refund me the same.
I request to please follow the following details, to track the incidence easily.
Order no:903259
Date of incidence:-03/01/2018
Address: 3351 harwood rd bedford tx 76021
Time:01:40 am approx

Regards
Nakul Niwal

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11:02 am EST

Taco Bell not happy

This is the worse experience I ever had at a taco bell and I will never order from there again. I spend a lot of money in their business to be treated so horribly and to be treated like common street bums! I spent $53.69 for food from there only to be told they can't honor my order because it didn't show up on their end and I provided a copy of my receipt with date, time, store number and address and everything I ordered along with receipt that it was already paid for just to be told to call gm gloria the next morning when I did she said what they did wasn't wrong and that people make copies of receipts to get stuff and that she would get it fixed and call me... For one thing you don't treat your customers like trash they are your bread and butter and definitely not like every hoodlum around! The sad part is I should have never ordered online and I will never again I didn't get anything for my money and they still have my money. This is the worse establishment and customer service i've ever seen! I will go elsewhere from on. I want my money back asap! Their address is 703 n santa fe ave pueblo co 81003

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2:24 am EST

Taco Bell stealing time

Hi my name is Lakeshia Daniels I am an employee at 3209 N Monroe Tallahassee FL 32303 and I would like to report the General Manager Janice for stealing time I work today 03/01/2018 she stated that she clocked me and two other employees named Mike and Jerome out at 2am when we wasn't done working until around 2:17a-2:30a I tried to clock out myself so I could see the amount of hours I received for the week she stated that I didn't need to clock out because she already clocked us out I said I wanted to check the amount of hours I received for the week and she then stated it's not going to be right because she clocked us out

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1:40 pm EST

Taco Bell lack of supplies

I attempt to eat at taco Bell in Clinton, Oklahoma at least 8 times a month. During these visits I am rarely able to order the item that I prefer due to the fact that this location is constantly out of stock on dozens of items. I have spoken to the on duty manager several times to to informed that it is not her fault that the delivery truck has not delivered. I do completely understand that some issues are beyond our control, however, for this location to consistently be out of stock on items seems NOT to be the delivery drivers fault yet the managers fault for not ordering items in a timely manner. How does a manager not have tortillas when it is a Mexican food fast food chain.
I witnessed 4 cars drive off from the drive thru without placing their order, as too many items are out of stock
If additional training could be provided, as a customer, I would be greatly appreciative.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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