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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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1:29 am EDT
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Taco Bell management

The Taco bell on Rivers Ave needs better managers. The assistant manager Michael, is a very two face man. He will talk to his employees telling them how great they are and they are the best; just to turn around and curse at them and talk down to them like dogs...I'm a customer that has seen this first hand, I've also heard disturbing conversation about him sleeping with employees. This is a man that is pushing 40's with teenagers all around him, it is sickening to think he could be seeing with one of them. I will no longer go to this Taco Bell and I also refuse to let my children go to this Taco Bell for fear that he ight look or act in a sexually manner toward them...I cant believe this company would let a man like him into them building let alone be a assistant manager. I feel bad for all the poor young girls that have to work with such a degrading man. God help us I hope something can be done to correct this problem. I also hope Taco Bell will take more time to investigate the people that are hired for management.

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Update by Tacolover.93
Oct 13, 2018 1:55 am EDT

I have never worked for taco bell and I wouldn't lie about something like that... Also how can I go to the police with no real evidence, other than he said she said

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S
9:59 am EDT

Taco Bell order incorrect

Disappointed customer!

I ordered soft taco shredded chicken fresco and was given soft taco beef. The side of beans was real runny, and no cheese or sauce compared to others that I've eaten from this same facility. When I called the restaurant to advise them of the mistake, the service person said, "they'd make it right if I come back". Well, I wasn't going back out in the rain storm. When I mentioned the runny beans to them they replied, "our beans are supposed to be runny". It appears quality control and customer service have deteriorated at this facility.

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1:28 am EDT

Taco Bell closed before advertised time again.

I work less than a mile away from this location (Bayless & Hwy 55) Everytime I get off work late and decide to eat Jack in the Box instead of my usual work food this place is always closed before the time advertised.. lights are off and multiple cars each take their turns waiting at the intercom waiting to place an order that never happens because nobody is there to take an order! Place is closed up and done either by 1:00am or before! Anytime I come her during the day something is always forgotten in my bag. It is overall just disappointing and I'm just about over Taco Bell period. It's never worth my time/ money anymore.

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7:39 pm EDT

Taco Bell shredded chicken mini quesadillas

Hi, my name is brandon.

I went through the drive thru at 18 and Garfield, in clinton township, michigan.
October 8th At about 8:15PM
I ordered 8 shredded chicken quesadillas, they gave me no receipt. Also ordered Two Large Baja Blasts fountain drinks. The total came out somewhere around $15. After I get to the second window, a young man hands us our drinks with no straws and shuts the window. Then our food came and I drove
Home and started to eat and realized the quesadillas were a complete mess and inedible also there was pieces of lettuce? I never had a quesadilla with lettuce in my life and I have ordered it many times. Very very dissapointed from your 18 and Garfield store, $15 is a lot to be spending for something I wouldn't even feed my dog.
Please see what you can do for me. My contact information- [protected]@gmail.com

Pictures also included.

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4:40 pm EDT

Taco Bell service

On 10/7/18 at 12:32.02pm I went to Taco Bell on1674 E. Southern Ave in Tempe AZ. On this visit I received the worst service and food I have ever got before at a Taco Bell. My food was wrong and the cashier acted like it was my fault when I returned the taco because I had asked for no lettuce and it had lettuce on it. My food took forever and didn't taste good like it usually does. I also didn't get the other crunchy taco I ordered but didn't want to say anything because the cashier was so mean and I was missing 1 of the beefy crunch burrito. I wont be back to this location that's for sure.
Sincerely,
Amy Rodriguez
3136 E. Cicero St
Mesa AZ 85213
[protected]

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4:30 pm EDT
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Taco Bell advertisement on tv

Just watching Judge Judy and twice watched a very disturbing commercial by Toco Bell! It's a family sitting at their table having Toco Bell for dinner, when the father started yelling at his son that he had to have chicken in his Toco and the son yelling back at his father that he would eat the Toco he wanted, the son stood up pushing his chair back still yelling back at his father - ··then the ad came on for the new $1.00 tocos! Please watch for this Toco Bell advertisement & if you also feel it's not a good advertisement for children & teens to see, and what I feel is disrespectful respect for a parent & vise versa. Am I just an old fuddy duddy or not? Never in their lives have either of our children acted like this nor did we disrespect them.
Me, I'm complaining to Toco Bell about this commercial. 😡

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1:44 pm EDT

Taco Bell not adhering to posted hours of operation

We went to Taco Bell in Vicksburg, MS on Friday night. Posted time says the inside dining is open until 11:00pm. At 10:42pm, the inside was already closed. This is not the first time this has happened. Have also been to the drive thru during posted hours that they were supposed to be open, only to be told they are already closed. They are one of the few places that is supposed to be open late at night here. Then went through the drive thru and got the triple double crunchwrap combo and the crunchwrap was basically burnt in the middle of the outer shell.

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8:47 am EDT

Taco Bell service time

I went thru the drive thru yesterday at taco bell 021200, it was 33 minutes from when i pulled on till i got my food. I thought you served fast food, i could of went to a restaurant and had my food in that amount of time. If i lnew it was going to take that long i would of left, but you cant. Once your in line your stuck. I was told they only had 2 people making the food. The time on my ticket is 6:20, dinner time. Sounds like the manager isnt managing the employees work schedules very well. I was also told by someone else that its always really slow there. I wont be returning.

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6:36 am EDT
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Taco Bell taco bell collinsville, il 62234

The most disgusting meal ever. My hubby is a TB lover but not this time. My taco salad was uneatable. The shell tasted burned and the lettuce was wilted and nasty. Husband tostados and burritos were gross the sauces were spoiled and they had to be trashed. My husband went in the store and said, it appeared not one was in charge and employees were standing around and on reflection he wondered why the sauces were just sitting on the counter. We could not go back to the store because we were traveling thru. No dinner that night. I think a full refund is in order since my husband is a major taco bell lover and worked there in high school.

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10:08 pm EDT
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Taco Bell disgusting environment

We went to Taco Bell in Troutdale Oregon on our way home through the Gorge. The gentlemen was quick to take our order but from their it went down hill. After getting our drinks we went to find a table to sit at. There was only 2 other customers in the place. No one at the drive through. Every table in the establishment had food scrapes on the tables, and benches. We had to dust stuff off to sit down. There were no napkins in the napkin holder. I went to use the women's restroom and low and behold it was just as discusting. No toilet paper, bits of things all over the floor and there was something on the toilet seat.

I have never seen this place look discusting before. The employees did not even seem to have a clue. One of the employees sat at a table down from us to eat his lunch I assume and when someone came in to the front he left his leftover junk on the table and went to take their order. He never came back and picked up his stuff while we were there. I seen a family of 4 come in and walk through searching for a table to sit at and finally reached down and used there hand to clean the stuff off the table so they could sit down.

You either have workers that don't have a clue or care about the looks of your facility or you have bad management. Maybe they were new and needed training but it was discusting. I just thought you should know.

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6:30 pm EDT

Taco Bell service

We are here for dinner and cashier was so rude. He dont know what to put in system and then when my kids wanted to drink water so we asked for water glass and he said they dont keep that. Then i ordered other food to take home. So he gave food to eat in here then i asked to packed it he didn't even pack nice open empty box he have me to put my food in it.. ridiculous service. We pay for food not here to get food for free. They should serve us better way.. really disappointed with service. Order # 283109. Cashir: stanley S.

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5:15 pm EDT

Taco Bell triple double crunchwrap

Me and my family went to Taco Bell on Browns bridge rd in Gainesville ga and we all ordered the Crunchwrap box and there was either hardly any meat or mostly lettuce with little to no meat or no cheese this is very disappointing store they can never get an order right won't be coming back to this store ever employees more worried about talking than doing there job

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12:48 am EDT

Taco Bell late night drive thru order

I just recently got food from a nearby Taco Bell ... after biting into my second taco of a crunch box... I bit into a used tissue... that is pretty gross.. everyone at the store was Attentive and helpful... but cleanliness and healthcide should be taken into consideration ... I don't want to get sick especially taken the time of year in Michigan ... but maybe have a little more cleanliness please... you serve millions... let's not take that for granted ...

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3:29 pm EDT

Taco Bell cold chalupa not cooked

My husband brought me home a chalupa that was not fried or warmed up it was white and cold. Apparently this happens alot to my husband at the taco bell location on in Clovis CA on Ashlan and peach. Not to mention they forgot to put his food in the bag just my daughter and my food was in the bag. My husband had to go all the back to Taco bell. They apologized and gave him some cinnamon twist. We're not happy customers. We love taco bell but this location is giving taco bell a bad reputation.

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1:42 pm EDT

Taco Bell location issues

Upon entering the establishment there are boxes on the counters, stuff on the floor, crumbled receipts and trash on the counter where food is being picked up. There was no one at the register to take our order. Then we were told there was no ice for the drinks. There seemed to be two young men "hanging out" in the food preparation area who are working but not working. Customers frustrated with the wait to get their food. It took 35 minutes for our order to completed. 1 burrito and 6 soft tacos.

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8:47 am EDT

Taco Bell wasn’t open for breakfast

On October 4, 2018 early Thursday morning ard 7:30ish I pull up to Taco Bell in Lake Mary and notices that there was 2 employees standing outside. I proceeded to pull up in DT and waited for someone to greet me so that I can place my order. I waited about 3 or mint and said Hello. And no answer. Then I drove around to talk to the employees that was in front. It was a black male and a White female. I ask are you open n they said No. With a loss look. I stay in Orlando and could have stopped at other Taco Bell but I waited. Since I had to be in a meeting in Lake Mary. So I drove to Taco Bell because I wanted the signature mini skillet and pull up and they are not open. This is poor customer service.

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9:15 pm EDT

Taco Bell manager

I had a very difficult situations with one of your managers the other day. She was beyond awful and completely unprofessional and REFUSED to give me her name AND corporate's number. I have never experienced such a terrible visit. The women has red hair. A heavier set and she carries a red purse MK bag I believe. She was walking out the parking lot and was yelling on the phone. I noticed that she dropped something so I picked it up and said miss. You dropped something and as I handed it to her she was screaming at me. Calling me a thief and a [censored].
She works at the one on green bay rd. By Starbucks

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7:03 pm EDT

Taco Bell service

I ordered then waited 15 mins only to be told oh we have no hot meat ready it will be another 20 mins for meat to be ready so I asked for a refund and they gave it to me minus the two drinks they were so worried about that money for them two drinks not about keeping paying customers happy it will be the last time I give them a dime of my money any of them there address is 801 Grafton St who's tester ma

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5:14 pm EDT

Taco Bell service or lack there of.. rude employees

I tried to visit my local taco bell and it was 30mins till closing. As I approach the bell employees are outside chatting with nonemployees. Now there is nobody else around. I heard the "manager say is she really going to try and order. I didn't even make it 10 feet thru the start of the drive thru and David "manager " which is probably a lie. Tells me that they can not serve me because I'm on a bicycle. I said OK I went and stood in the parking lot texting my mom to see where she wanted me to go she tells me to check what time lobby closes a we know for the future. So I ride up to the door getting the hours now i move a couple feet from the door outta the way of anyone coming or going. I start typing the hours out to my mom. And David yells at me that I can't be hanging around the parking lot. While him and his friends are just hanging out in the parking lot. I told him I just needed to finish my text and I'd be leaving. Not even a minute went by when he tells me again even more rudely that I need to leave because he can't go inside till I leave and that cars are starting to line up at the drive thru. Now I'm not sure what drugs or power trip he was on that night but there was still nobody around except him and his friends. No cars in the drive thru nothing nobody but him and his friends. Let me paint this picture for you... I am female I look like I'm 16 I am not nor was i presenting a threat. David was very very rude. To the point he made me cry. All because I rode a bike. I can understand if there was other cars or something but how does riding a bike thru the drive threw pose a threat? What is it easier for a cyclists to get in the drive thru window? Come on now be real if somebody wanted to rob taco bell that what they are going to do whether they r riding a bike in a car or floating on a magic carpet. Lost a customer that has already gotten 15 family's to agree not to visit ur restaurant and those 15 families are getting there friends and family to join in. We are suppose to working on saving mother earth and protecting our environment how can we when we are not able to be serviced at a window of a restaurant or even store my bike if I went inside to order some major changes must be made are you man enough to do it? I guess we will find out

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12:28 pm EDT

Taco Bell poor service

We went for lunch to taco bell, my husband and I. There was an older gentleman ahead of us with his grandson waiting to order for a few min. Before a guy came to the register. The man started to order and the cashier cuts him off mid order to tell him he going on break, finishes typing at the keyboard and leaves. No one to cover him, and the line has grown. 6 min. Later finally someone comes, doing double duty, both window orders and in house orders, its 15 min before me and my husband can order and nearly 30 by the time we get our order, which btw they messed up. When my husband goes to get his drink filled the same rude and completely unprofessional guy that blew off the older man CUTS infront of my husband to get his drink FIRST and walks off while there's chaos going on in the kitchen. Also, the kitchen staff were yelling, screaming and cussing at each other behind the counter, the whole lobby had to enjoy that. Terrible customer service!

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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