Taco Bell
reviews and complaints

11/25- Pulled into TB at 7:50 pm behind 2 cars at the drive thru. 16 min later at 8:06 I placed my order for 5 items. 8:19 I pulled to the window to pay. 8:26 I was handed my food. This visit took 36 min and the food was cold. Although only spending $13, it was a waste of time and the food was horrible. The cheese was barely melted in the chili cheese burritos and the quesaritas. This store has continues to go downhill with an average visit between 15-20 min at the drive thru. Bad representation of the company name and poor customer service.

Went into the North Hollywood Taco Bell on Vanowen Street, I had my support dog with me, funny a Chihuahua of all things. The manager said she couldn't be there, I then told him she is a service dog. He asked for her credentials so I said no problem and I went to the car to get her service dog card. When I did bring it in he made it very adamant that he had to make a copy of it, why I asked that's a violation, that's her ID that's like her license, it doesn't make sense. Which I'm looking into, I don't think it's legal, I'll be speaking with an attorney after the weekend. Somebody with anxiety, does not need to be bullied about their service dog, I showed him the credentials and it should've ended there. But no that's just the beginning, I let him make a copy against my better judgment just because I wanted to get my food and get out I had somebody waiting in the car. In my order I specifically said 2 to 3 times make sure there's extra cheese on all my tacos I want extra cheese, so I check my tacos on my way out no extra cheese just like three or four slices not even slices just sprinkles of cheese, So I brought them back to have them corrected, Now this same manager tells me the kid at the register didn't charge you so you have to pay, which was my intention all along I just wanted extra cheese on my dang tacos. So I pay they take the bag and it's taking another five minutes by now it's about 10 minutes my food has been ready, and they don't properly wrap them they just throw them in the bag. Everything was flying everywhere, such as lettuce and cheese, and while in the car checking now I missing a pintos and cheese that never made it so, I'm back in the store again finally got my pintos and cheese drove about three minutes to get home only to have ice cold nasty food in a lot of stress, the poor service I can deal with the invasion of privacy with me and my service dog that's going to take a new course. Never ever ever ever will I ever go there again. And the store just opened it was remodeled, maybe they have new management, Worst dining experience of my life if you call it dining. Don't go there ever anybody you're going to get nasty food that's cold and sloppy and a manager who thinks he can bully you into doing something you don't want to do!

Saturday, November 25th at 6pm my family visited the Taco Bell in on 1735 S. Broadway Ave. We ordered 6 meals. 2 meals were not added to the tray so we went up and kindly asked that the other 2 be fixed. They then forgot the dipping sauce with one meal so we went up a second time and politely asked for said sauce. We finished our meal and one of my boys noticed that they didn't get their dessert of cinnamon twists, so while annoyed, we went up the third time and politely showed them our receipt and their mistake. The manager then yelled at my 15 year old nephew, "WHY DIDNT YALL NOTICE THESE MISTAKES ALL AT ONCE?! WHY DIDNT YOU READ THE FREAKING RECEIPT!?"
So, I then go up and ask him to say those things to ME (the adult) and he does, yells in my face so that a fellow employee asked him to stop and be nice and just help the people. I tell him that it's not our fault that our order was wrong and he tells me that the man who took our order was new. I tell him our order was taken properly, it was loaded incorrectly, which is HIS job. And he yells at me again and we all 6 leave. I would also add that we weren't the only unhappy customers in the store at the time and not the only ones to leave angry. I want this man removed from leadership. Yelling at children is unacceptable. Yelling at perfectly friendly and reasonable customers is inappropriate. I will NEVER be back to that location and I will make sure my family, friends, and social outreach venues know that this man is hateful to children as well as adults. I am beyond angry. I don't wish ill on anyone but this man does not deserve a managerial position. I pity his staff.

O.K. I'm a 63 year old Native American woman living on my reservation in NW Montana. I have NEVER submitted a complaint about anything in my entire life...until now!
I have just viewed the latest commercial for Taco Bell for chicken tacos or something with chicken. A couple walk up to a guy who is the woman's ex boyfriend and he says, "How's it going chief!"
I could not believe that in 2017 such disrespect happens on a national commercial such as this! Chiefs were held in high regard- Not the stuff of a stupid commercial!
I teach at a Tribal College on my reservation. You can be assured I will inform my students about this bigoted stereotype. They represent your target demographics.
Perpetuating this type of stereotype is absolutely uncalled for in 2017. Insensitive to say the least.
The closest TacoBell is located In Polson, MT on the this reservation!
I am hopeful this complaint does not fall on deaf ears.

JoAnn Ducharme
[protected]

When I called the store about a job I had recently been interviewed for I was calling to check on the status of it I was supposed to get a call later that same day and I didn't receive it. So when I called I asked to speak with the store manager manager Ms. Patrice. I asked about the job and she said she wasn't going to hire me. I asked why she didn't call and tell me she said with an attitude 'maybe I would have if I wasn't so busy' I said okay & before I could thank her for the opportunity she hung up in my face. I called back once more and asked to speak with her. She came and I said "you hung up in my face before I could say thank you" she then said with the same attitude "BYE" and hung up in my face again. Also this complaint has nothing to do with me not getting the job. I just feel she was very rude and disrespectful.

When arriving at drive thru between 11:15 pm and 11:30pm on Friday Nov. 24th to place order could tell right away the lady was not in good mood. Ordered a XXL nacho extra cheese, Mexican pizza no beans extra cheese, taco supreme, 2 sft steak tacos only steak cheese and tomatoes, and apple empanada. Was told they were out of apple empanadas. I said ok give me cinnamon twist. Went to window paid for food. As lady was bringing my food drops half the nachos out container. Takes what is left on plate around corner and then brings me what was supposed to be all my order. I say thanks and pull around. Didnt have my Mexican pizza or cinnamon twist so pull back to speaker and told them, she said yes we have pull around. So i got to the window to be told that there was no cinnamon twists. So I told her okay give me some nachos or soft taco in the place of it because I had already paid for it and she rolls her eyes. She slammed the window and went to the back and then come to the window and gave me my Mexican pizza and some cinnamon twist that she said she did not know they had in the back. When I got home I realized that nachos had only about half a scoop of meat the mexican pizza as well. What meat was on them was dry. Then realized I didnt get a receipt either. I have hardly ever had any issues here and this was very surprising .

Hi, just want to let you know how disappointed I was when I received my double quesadia. It was flat like a pancake with hardly any chicken or cheese. Not impressed at all
I spoke with someone at taco bell. But she really didn't care what I had to say
I am very upset and disappointed with my experience there today. The same is also for the soft tacos that I purchased
You would think that they would have
Offered you s replacement
(Or a little compassion)

Taco Bell on Henderson in Porterville, CA. So I went and the guy that took my order was just completely unprofessional. He didn't get the first half of my order. I then had to tell him again. He then asked me if my order was correct and before I could answer, told me to pull up. I then get to the window and he only hands me half of my order, tells me a whole different price than what I was originally told, and I tell him this is only half of my order. And he then asked well what did you order. So I tell him, and he said he would give me a free 5$ box for the inconvenience. So he hands me my food after fixing the problem. And I never got the 5$ box. So I asked him to make sure if I heard him right. And he said no we deleted it, so no you don't get the 5$ box. I'm sorry, but you don't tell someone you are going to give them something for the inconvenience/problem, and say nevermind. In my personal opinion it was very rude and unprofessional. They did NOT handle the way they should have. All in all, horrible experience, and will never go back.

We ordered 6 crunchy tacos plain, and 2 chicken enchritos, we received 8 bean burritos, 4 bags of Doritos chips and 7 Doritos tacos. After we ordered we were asked to wait for our food and we waited for a total of almost 15 minutes. then someone brought only 4 drinks. We told her that was not our order and then she went back inside. Then another lady came out and brought our food what we suspected was our food when it was a completely incorrect order and it was somebody else's food. They refused to remake our food and refuse to give us a refund for the food that we should have gotten when we did not receive. She told me that we're so sorry we are busy and running behind. And that she was not going to remake the food because of that the tacos were mushy and non-edible. At that point all we did was ask for a refund and it was refused. We left the store with no food and having spent $30.

I sent my husband to the Taco Bell on eastern an sunridge heights pkwy in Henderson Nevada 89052. I ordered a black bean burrito with no rice. I try to order this all the time and specify no rice. Every time I order it I get rice. I tried to call that specific location to complain and the phone number on the receipt was not in service. Shocking. I guess they get so many complaints they give a number not in service so they don't have to respond.

I came to your establishment in Greenville, NC, Statonsburg Road. Store number is 26333. On the eve of November 17, 2017, about 10:30 PM, I came IN to the store to order a dinner to take home for my wife and I. I stood at the counter for 10 minutes and NO ONE came to ask for my order, or to politely tell me ... someone will be with you in a moment sir! So i left. As I left, an employee was in the parking lot, coming in as I was going out. I told her service I DID NOT receive and she was apologetic. I asked for customer service number/info and was given this info. I was never asked if I still wanted to place an order.

Also, I calledthe number given me... [protected]. I left a message and MY contact info. NEVER received a courtesy return phone call! I realize I am one person, but with this type of service, I will not patronize your establishments again!

I said in drive-thru for 30 minutes just for no one to come until I knocked on the window just for them to tell me that they're closed due to the holiday that is tomorrow but the sign says open drive-thru only there is no sign in the window saying that they're closing early for the holidays or the holiday eve the manager was very disrespectful and very rude I would never give them my business again

Store number 026388, I spent $60 of food and was missing some items. Was really upset when I got home and found out some items were missing. The lady at the drive through window said "have a nice night" so I figured that my order was complete. I tried calling the store but no one answered at all. I didn't want to go back because it was really late. I'm hoping someone could contact me and help me out. Email- [protected]@hotmail.com

- 11/22/2017 -

I've been a fan of the Taco Bell restaurant in my home town my entire life.. until today. Earlier this evening, my sister and I attended this location to grab a quick dinner for her and myself, my brother-in-law, and 4 yr old niece, and for some reason.. that was an issue, according to an incredibly cantankerous employee. Let me explain, we placed our order in the drive thru, and as usual for this particular Taco Bell, we were left sitting for 30-45 minutes, waiting on what was really just a few of their burrito boxes and and about half a dozen crunchy tacos. Not to mention, we were one of only three cars in drive thru at this time! The wait, however, isn't the reason I'm filing this complaint, my issue is with the employee who verbally attacked my family for ordering "too much food". I've never met this human being in my life, and for all I know, maybe they were having a crummy day, but when a loyal customer (or multiple loyal customers, in this case), are being patient about someone's tardiness to fulfill their order, that should never, ever be met with a loud "Jesus F**King Christ, whoever orders this much food should F**King kill themselves", and "they're F**King mother's a [censor]" once the customer has arrived at the pick-up window. Two weeks ago was the four year anniversary of my mother's death, so naturally I was very upset over it. As this remark was made, the worker who opened the window asked for our money, and I asked "Are you kidding me? is that attitude really necessary? I'm sorry my being hungry and expecting you guys to do your job is too much to ask". The girl in the back made no response, but the girl who made the food exchange was incredibly friendly and apologized on her behalf. So finally, after all this wait, my family still being hungry, I held back my anger, apologized for my snippy demeanor, paid for the meal, and reluctantly took the food, but I wound up not being able to eat because of how upset I was. Frankly, I'm not even sure an "I'm sorry" will be enough for me to forget about this incident, but I suppose it's a start. I've heard horror stories of poor customer service from here in the past, but I never held it against this place because I've always been treated with respect. Now I know better than to ever eat here again, at least until I know I won't be treated like garbage. Thank you for providing a model example of what a hateful, petulant human being is in this day in age, Becca (

I'm extremely upset about the level of service that I received at Taco Bell located at 10850 Haynes Bridge rd Alpharetta, GA 30022 from a male employee he gave me the name Jean and indicated that he was the GM so me contacting corporate w/ a complaint would fall on deaf ears.On 11/22 @07:00 am I pull into the drive thru only to end up waiting in the drive thru for 10 mins w/ all the lights off on the menu so I figured they weren't open yet I drove around to the front of the store to check the hours on the door and saw 3 customer make eye contact w/ me at the door and learned that they in fact should be open.After I go back to the drive thru line and say "Hello" about 4 times at this time it is 07:25 am w/o any answer all of a sudden I heard the employees talking over the intercom a male voice said "this [censor] can keep driving around to drive thru as many times as she wants but she going to have to wait cuz aint [censor] done. I then say hello I can hear everything you just said that was really rude the male employee says "You sat there and listened so that's your fault we didn't know the button was pressed then all the employees start laughing.At that time I said is there a manager available the male says that's me DO YOU WANT to order or not ?I asked for his name he said Jean I informed him that I was extremely dissatisfied w/ the level of customer service that I'd recieved from him and the staff he leads and asked for the store number to contact corporate to report the incident at that time the person Jean states google it they aint going to do [censor] they need me to run this store but you go ahead and give it a shot and then went on to say that I had better go find somewhere else to eat Jean refused to serve me told me to go elsewhere. At that time I was so shocked that I just proceeded to drive off while driving off I stopped at the drive thru window in which had the survey contact information about how the experience was posted on the window at that time a male opens the window and says I'm the manager Jean and like I said you won't be eating here today bye bye we don't serve your kind anyway your a man dressed as a woman Tacobell won't even hire your kind and began laughing. As a transgender woman I feel discriminated and just to know that the manager of the store confirmed that Taco bell doesn't hire transgender is discrimination at it's best.If these allegations aren't true then the manager Jean needs to be held accountable for his actions.

I am very supportive of Taco Bell and always have been a fan of the service and product. Today 11/22/17 I went through the drive thru at 01:45am hours to order a small order of food. As I pulled up to the drive thru (open from 7am-2am) I observed several employees run to a back room. I attempted to make contact with them still observing I had time left to order before they closed. I received no answer and no employee came out the back. I have never received any inconsideration like this as I did today from any Taco Bell employee. I understand it was late but the fact the employees did not take my order was offensive. If this keeps up I will let many others known of this incident in our small town and advise many of the supporters of Taco Bell of the inconsideration of the employees and restaurant. I don't want to talk bad about taco bell but I had a very bad experience. If the store wants to close early make it 01:00 am instead of 2:00am.

Respectfully submitted
- John

I'm writing this this from the drivethru. I'm at 22 min and 1 car has had its order taken. I've watched 7 cars leave because. There is still 3 cars ahead of my. I'll be here 2 hours at this rate. This store sucks anymore I avoid going there If at all possible. It used to be excellent but I've never seen a store go as downhill as it has.and while I've been in drive thru 30 min there has been employees coming out and smoking and also taking trash and boxes out. Seems to me if they have time for thay I shouldn't be here for 35 min so far and just ordered. I will definitely not be coming back for a while. We have a Mexican restaurant thay has great carryout. Much faster also.

this has to be the worst tacobell that I've ever been to I've tried to come here several times so many times they are closed when they're supposed to be open every other time I tried to place an order they tell me that they cannot take our order right now they leave you standing through the drive-thru you can say hello as many times as you want they will not respond to you so today we went inside and since they did not respond and they told us they can not taking any more orders right now because they took too many and they have to catch up these kids are lazy and they do not want to work I don't understand how this Taco Bell is still open.

I have had more than one order messed one going threw the drive thru and this last time is just about enough. I always spend over $35 dollars and they seem to always mess my order up or Im missing things and I live a little ways so its not easy for me to turn around and go back. This is insane and something has to be done and on top of that I never get a damn receipt.

I waited in the drive thru line for over 15 minutes at lunch time. I asked the drive thru clerk if i could get 2 chicken tacos because of my excessive wait, and he told me no, but i could get some coupons. Upon not receiving coupons, i asked for a manager. When said manager came to the window, she was extremely rude, and told me they had a line and that i was not going to receive any coupons or any sort or reimbursement for my excessive wait. This is absolutely unacceptable, and i already called taco bell support with no resolve. After leaving the drive thru window, i was also told to "move along" after not receivng any sauces, because again "they had a wait". Please contact me back, as i will no longer support a business that runs like this, and i will tell all of my coworkers to no longer support this location.