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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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B
1:34 am EDT

Taco Bell soggy tacos

I ordered my food not too long ago. But the time I got to my destination my food was completely soggy and I wasn't even able to eat. I been at the hospital with my husband all day and not only did I waste my money I'm also still hungry because I refuse to eat it. I don't have time to go back and forth with them on getting my food right. They knew the food was old when they handed it to me. I ordered a Mexican pizza meal with the mango fiesta and a #6 the calupa meal. Everything was cold and soggy. My destination was not even 5 minutes away. I wasted $15 for nothing because we didn't even eat

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3:38 pm EDT
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Taco Bell rude employee

I went to the taco bell in columbus ohio off morse rd this morning i ordered my food pullee around to the window and the lady was rud, she tossed my food to me and closed the window didnt say hace a good day or anything. She acted like i was bothering her i tried to be nice to her but she still was rude i didnt appreciate it and will not be going back.

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11:58 pm EDT

Taco Bell nachos belgrande, no receipt, no sauce

Did not provide a receipt, claimed that they could not reprint receipt, I said.. You need to provide a receipt . Paid for steak on nachos and extra cheese, received regular nachos belgrande. Backed up behind the 2 cars that were behind me. Asked them to fix it... They were surprisingly not remembering and almost didn't fix it. I had no proof. I understand they may have been busy. I've worked in restaurants. However the customer service was way below par. I did not receive my taco sauce requested either. At that point it was not worth getting back in the drive thru line a third time. Happens Saturday August 25th

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J
11:57 pm EDT

Taco Bell order and staff behavior

I am a frequent visiter of Taco Bell and never had any problem except few time Especially this particular Taco bell. Tonight I went to Taco Bell with my Son to order meal for him. I did order tonight order #196242. The guy taking the order was very rude. After giving order we started waiting the for our order. The guy named phillis threw our order on the counter without calling our order number. After asking is it our order he answered very rudely. We go to Taco Bell for get our Lunch or Dinner, not to get insulted. Very disappointed by the staff of Taco Bell. Cashier Sandy always take wrong order. We have to correct it every time.

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M
5:03 pm EDT

Taco Bell drive thru

I asked my husband to stop by a taco bell (9008 Holly Road Grand Blanc, MI 48439) on the way home from work to pick us up a $5.00 box.he pulled thru the drive thru & asked for the chulupa w/soft taco & brisk mango fiesta.which i found on There own website& he said they all started laughing at him!

They gave him some water down tea& no soft taco or chalupa.everything was cold.it takes him about 50 min and hour to get home.so its not like he could go back and tell them how ignorant, unprofessional& rude they were.i have the receipt, but i will not give our personal info.so these workers cant possible contact us.thanks taco bell.wont be going back.you have cameras, right? You should check them more often.

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Update by Mrs lw
Aug 24, 2018 5:05 pm EDT

We ave the receipt of proof we ordered, but might email a copy to corporate.see hat happens.

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I
4:33 pm EDT

Taco Bell the food

So, my dad bought my family tacos and burritos, and it was very good, but it is called a bean AND BEEF burrito, not a bean burrito and some beef. I would just like there to be about an equal amount or just put more beef on the burrito. This is just a suggestion but turned into a complaint. All I am saying is that if this happens again I may never get the bean and beef burrito again. Please take this as a suggestion thank you.

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NKnack001
, US
Aug 24, 2018 6:16 pm EDT
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Seriously...are you in some way brain-damaged? Just wondering.

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N
9:28 am EDT

Taco Bell bad service, rude staff

We went to Taco Bell at 10:20 in the morning and Taco Bell serves breakfast until 11am at our Taco Bell, we go into the store looking to grab breakfast and the girl and the manager behind the counter were EXTREMELY rude saying that they were no longer serving breakfast, needless to say we walked out of there and we are hoping that something gets done about this. The staff used to be great and it has gone downhill with practically no one to serve you. Very dissatisfied customers!

This is the Taco Bell on Silver Lane in East Hartford as well.

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3:08 pm EDT
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Taco Bell food

I get there and order a double cheesy gordita crunch, expecting it to look like the picture and get home. I guess they forgot half the toppings and were never trained on how to make a taco. It's sad to see your employees are to dumb to make the product you sell. Waste of my money and I'm starving. 5 thumbs down! It costs me over 5 dollars in gas just to get there and back so it's worthless to bring it back. Teach your employees how to do their job or they'll keep losing them.

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3:00 am EDT

Taco Bell ignoring customers during business hours

The location on Northlake Blvd in Palm Beach Gardens Florida almost never gets the orders right, and OFTEN ignores their customers during business hours. I normally just look past these indiscretions, but when your customers get to your establishment a half hour before you close and you just completely ignore them and the people behind them for fifteen minutes at a time -- that's just unacceptable.

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11:29 pm EDT
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Taco Bell norma carillo the manager on speedway and cambell.

trying to make my boys look bad becauase they gave there 2 week notices and took them off the schedule before the two weeks was up she don't deserve to be a manager, and she was putting some fryer grease inside the beef to make it temp, she don't deserve to be employed there she trying to make customers sick with what she did, and my boys don't need to be treated like that because she wants things her own way. thank you
lisa

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J
9:12 pm EDT
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Taco Bell food

When ordering soft tacos I was informed that they were out of tortillas and lettuce. The cashier asked if I wanted crunchy taco. I didn't want them but accepted. She then offered to substitute so I said sure please add sour cream. It wasn't until I was At home that I realized that not only had they charged for the free sour cream but there was no sour cream! Next I ordered (2) cheesey bean and rice burritos for my kids. As I was leaving the store 40 minutes after I ordered, I remember hearing the cashier tell another customer that they ran out of beans. My son bit into the burritos and found that we were given nothing but rice and nacho cheese. Finally, I ordered (2) quesadillas and one had literally no cheese! A Taco Bell with no tortillas, no lettuce and no beans? That is unacceptable. I feel that the franchise owner should be notified of their daily manager's incompetence. My receipt number was 4711 and the store number was E720355. I eat Taco Bell quite often but will only be returning to this location in order to speak with management. I have photos of my claim

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R
8:00 pm EDT

Taco Bell service

I filed a complaint earlier today about a manager in Midwest city Oklahoma. I got a call from that very manager. I don't want to have that manager explain away him acting like a high schooler, I just want the Taco Bell owners to know who they are employing. He was rude and he wasn't appreciative of his job. I love Taco Bell very much I just think you should hire nicer employees

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4:24 pm EDT

Taco Bell the food

You've a terrific TV Ad about "5 in a box" or something similar; looked interesting and tasty. Went to the store on Fruitville Rd. (Tao Bell024541) and they told me they don't have any boxes but they can give me this: Beefy Mini Ques, Beefy Frito Bur, Crunchy Taco, Nacho Cheese and Sml Drink.

While the volume of food and the price were fair I must say the quality was certainly awful. Received each item separately wrapped in aluminum foil, soggy when opened, and most importantly there was little to no distinguishing taste or texture among the items. They were virtually terrible in every way and tossed in the trash quite quickly.

I'd always learned that the Advertising should be designed to fit the product, your Ad should have stated that if volume is what you're after, come on in. If taste and flavor are your goal, go elsewhere.

Richard Crawford

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M
3:24 pm EDT

Taco Bell rude supervisor/ service was the worst! food not prepared right.

Store# 026474 VERY RUDE, BAD CUSTOMER SERVICE!
My food was not made to satisfaction, it was thrown together no meat, a half of scoop of meat ! When I went to inform the supervisor(old Spanish lady) (not sure of her name b/c she was not wearing a name tag) of the problem, she stated " Oh My God " like she didn't want to be bothered, then turned around and ignored me till I walked away! I was not in the mood to curse her out so I just walked away not eating, my horrible food .This will be the last time me or anyone in my family will ever eat at Taco Bell ! As much as my kids love Taco Bell, she ruined our experience! Store #[protected] nw27th ave Miami Gardens fl 33056 ! I really wish there was someone I could talk to about this matter. If possible please email me at [protected]@gmail.com thank you

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12:29 pm EDT
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Taco Bell rude unhelpful service

Brenda was extremely rude and treated me very discourteous. I would like to see her FIRED! She would not even do what I asked of her and refused to give me to another manager that cared. She has no business at all. I attempted to order a nacho Fri box substituted the burrito for the ingredients of a nacho griller. She is extremely rude every time I go in there and is the only manager that has a really snotty attitude.

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9:27 pm EDT

Taco Bell taco bell manager ashley larabee

The manager Ashley Laramee at the cedar city Taco Bell continues to verbally harass a lot of the employees. She threw a pan at one of the employees who now wants to quit after being there for a couple of years. She is disrespectful and has no business managing employees with her Anger issues. Even the GM has made comments that she has anger issues but she is working on them.
She is not working on anything but bullying the hourly help. We all want to go to work and do a good job without Ms Laramee throwing a fit every time any kind of issue arises and we go to her for guidance. Instead of trying to help us, it becomes a yelling match about how stupid we all are and she starts throwing things. Last of which was a cinnabon pan at one of the employees.
We employees are getting sick of her harassing us all on a daily basis, but need our jobs.
Could you please look into this and get something settled for us.
Thank you.

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2:20 am EDT

Taco Bell I am complaining about 2 little blue pieces of plastic in my gorita

i am disgusted and hungry and cant even finish this taco bell.
I want to know how any why i found 2 pieces of plastic in my taco bell gorita box.
From the taco bell on south cedar road who ever works for you should be fired and have a whole new crew or something because my life could of been in jeopardy because simpley eating from a fast food restaurant with lazy psycho workers tryna kill the customers! . I want to sue taco bell for not having the right workers or a eye on who you hire and the fact there is plastic in my food. I love taco belll but after today this scars me cant eat that [censored] again.

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6:56 pm EDT

Taco Bell not listen to my order

I order my food and got all the way at home in was missing item I paid for and I'm miss What is the deal betw one apple empanada and nacho fries and beefy mini quesadilla beefy Fritos I mean was going on I just wasted gas going that far I need something I don't got gas to be going back-and-forth I need y'all to do something quick and fast I'm mad [censored] hell

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2:46 pm EDT

Taco Bell overall service

On 8/19/18 at 2:20 pm myself, my mother, my son and my nice went to Taco Bell at Route 50 Saratoga Springs, NY 12866. We had 2 separate eat in orders. My mother and niece ordered first, then myself and my son. We waited at least 15 minutes or more for our food. My mother and niece got and did not get soft taco supreme (4) that were ordered. My other took the order back and they made the correct tacos. On my order with my son, I ordered a crunch wrap supreme meal which comes with a taco. My crunch wrap supreme was falling apart. I didn't get the taco that came with it. My son was going back up to complain about my meal, but I told him to forget it that we already waited too long and there were others waiting for their food that waited a long time too. I believe the other customers were having the same problems. I also had to wipe the table down because it had not been cleaned.

I don't recall the exact date but about a week or two ago at the most my mom and I went into the same Taco Bell and there were quite a few what looked to be displeased customers waiting for food. A friend was in there eating and told us they waited about 15 minutes for their food and all the other people standing at the front had been waiting at least that long. We did not order and left. We gave Taco Bell another chance and it wasn't a good experience.

Why is it taking so long to get the food and the orders are not correct? We have at this Taco Bell location many other times and have had excellent service, excellent food and the tables were clean. How will these issues be handled? The reason I ask is I'm really not sure if I want to go in to Taco Bell for ant further bad experiences.

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1:48 pm EDT

Taco Bell general manager, kia employee yancey thomas jr. and overnight manger william

There very unprofessional closes before time under staffed reserving old food smoking weed around the building sometimes working with just one manger and one staff it's insane I have made several complaints brain/Larry the store district over the building he doesn't care working people for less than what they deserve the employees and managers stealing money on over night the overnight manger William and Dawn is fully aware of the employees taken money under staffed Barley answers the phones to speak with anyone regarding anything or complaints they're very rude . I'm informing you of this to please look into it and not brush it off like it's nothing anything regarding food u been looked into if not I will take actions and take higher steps. I'm concern this is our community and we have to do what's right please look into I have alot more information please take everything I said serious people with no care or concerns of anyone health shouldn't be working with good period I'm highly disappointed

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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