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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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11:30 pm EST
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Taco Bell not enough workers

I waited in line at taco bell for 30 minutes. I finaly was next in line, It took the car in front of me 20 minutes to even get them to take her order.. Everyone in line was either blowing their horns or leaving. I counted 15 cars that left. A worker finaly came outside and told the customers to quit honking their horns as she could'nt hear to take the outside orders. The reason the customers were honking their horns is because a lady had waited as long as everyone else and her order was wrong & did not want to wait in the drive thru again. She was knocking on the door & they wouldn't let her in they had just locked the door. If the worker hadn't come outside to scream at the customers the Lady wouldn't have been lt in. I know the worker was just mad at the horn honking because the lady in front of me yelled out of her window that no one had attemped to take her order. If the girl inside had enough time to come out and yell at customers, she had enough time to take an order or fill an order. I then left after being in line so long and also being appalled by her rudeness..Her response to all the customers was she was only one of two people working inside and the drive thru and could only do so much. I feel she was correct, and was told that this was a common practice at night. Taco bell should be held responible this is ridiculos. I guess they don't need the bussiness. I later went back to see if the line had shortened once the lobby closed. It had not. I arrived the 1st time @ 9:30 pm stayed till 10:05, Left and returned @10:30. The drive thru line was all the way around the building and into the street On both occassions. I went inside not knowing the lobby closed @ 10:00 PM. A customer let me in. They explained to me that the lobby was closed but they would still take my order. I was appaled at the way customers were talking to the workers as they pulled up at the drive thru. They were cussed at yelled at and called very ugly names. I now see both sides as a consumer and as the employee. This is ridiculos. Is taco bell making so much money that they don't need the bussiness because I know they lost a lot of sales today at least 30 drive offs, not including the people that couldn't pull up in the restaurant because traffic was backed up in the road. Is bringing in extra help during the holidays not cost effective for this resturant? I know they lost way more money than paying and extra employee or two. If this is common practice I will not ever return to this location or any other one. I think that upper management is to blame. No one should be treated this way after all it is "fast? food"

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Shelby
porthuron, US
Apr 05, 2009 1:35 pm EDT

dude ### you. Have you ever worked at a fast food place? It's ridiculous. Then fat ###s come in an order ###ing 3 grande meals, and the next person orders 3 number 6's and the nex person orders another grande meal, and then the next person orders 1 ###ing taco and expects it in 2 seconds. did it hurt you that bad to wait in line? and if it was such a problem why didn't you get your lazy ### home and eat a ###ing lean cuisine.

And as for the pay, 7.40 dollars an hour in not enough to make me want to make your impatient ### happy.

I'd be an ### to you too. Don't expect fast food places to cator to you every ###ing need when your stupid ### goes in there at the dinner/lunch rush.

Dumb ###.

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Kaley
Toronto, CA
Mar 05, 2009 9:41 pm EST

I'm really glad that you were able to also see this from the empoyees perspective also. I can't even imagine how frustrated you must have felt having to go through this, and as someone who worked in a fast food chain for many years, I know all to well what it is like to do those kind of shifts under staffed. I cannot even count how many times I would have loved to just walk out instead of dealing with an endless line of rude customers that I had to deal with because there was only myself and one other employee working. And I agree about your comment about the franchise needing to put more people on staff. I hope this restaurant corrects the problem. It's not fair to the paying customers who have to deal with this, and it is also not fair to the poor employees who have to bust their behind doing the job of 5 people because they are under staffed (and I can guarantee you that they are not getting paid well to do this either, on top of it all).

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7:32 pm EST
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Taco Bell rude and gross

On Friday December 19th at 11:00 a.m. My husband went through the drive through of th TacoBell at 2890 W.11th street in Eugene, Oregon 97402. He order two fully loaded nachos and came straight home As we were eating I found a long straight black hair inside my nachos mixed in with meat and salsa. Myhusband took the food back down to tacobell where they argued over the fact that there was hair in the food. My husband showed them the hair in the food (Which I had only eaten about three chips out of.) Then the lady argued more about the fact that it wasn't there fault that it must have been my hair. I have wavy Brown Hair, Not straight long black hair. She finally refunded my money after 20 minutes of arguing with her.If this is the way that tacobell runs there companies then I will never eat at tacobell again in my life time.What ever happen to the customer is right. This employee was very Rude, Arguemenitive, and very unprofessional. I am absolutely appalled at the way I was treated. I work in customer service and would never call or incenuate that a customer is a LIAR. Please feel free to contact me. Katrina MOrton [protected]

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panda baby
Ormond Beach, US
Sep 11, 2009 10:23 pm EDT

That is very disgusting! The person who made the food should have pulled thier hair back all the way or wear a hair net, oh man if the health department saw that they would flip!

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4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell harassment

I would like to make a complaint against assistant manager david frey. he has called my daughter from the company phone and has been verbally abusing her, I called and spoke to a manager named joe, who was of no help.i will not frequent that store and will also advise all friends and family to stay away from this store, because of the abuse.

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beanz
st.joseph, US
May 23, 2015 12:52 pm EDT

i dont know how or what to do i walk into work to day and the mc told me i was fired and then called me a drug dealer in front of every one what should i do should i just let it go and find another job or what ? this is the taco bell at 910 francis street in saint joseph mo

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Jamesheart
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Jun 10, 2008 5:22 pm EDT

Employee harassment. My sister is being harassed by another employee. This employee touches my sister ### and asking her to have sex with her. Can you watch your employees what they are doing and give them the right consequences. By the way the name of that person is Eric. thanks.

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Jamesheart
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Jun 10, 2008 5:33 pm EDT

My sister is being harassed by an employee named Eric. He touches my sister ### and he also ask her to have sex with her. Can you give him the right consequences. Thanks.

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jessica_hall87
Tullahoma, US
Feb 21, 2010 12:15 am EST

Also... if you want extra anything, it costs, so all of you who complain are stupid. we are in america, but nothing is free!

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Daren09
, US
Aug 05, 2009 11:57 pm EDT

Hey, that is horrible. Did that guy stop? Maybe call the tacobell and tell a manager.

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Dick Hangslow
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Sep 21, 2008 11:47 pm EDT

I can tell you are a black just from the comment. That comment is eubonics at it's finest. Dumb ###

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K
6:54 am EST
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Taco Bell melted plastic in burrito

On Nov.29th I had dinner from Taco Bell. Not only did I not receive my receipt due to incompitence, I also got a dirty little suprise in my bean burrito. Melted plastic, it looks like a peice of twisty-tie melted by heat! I contacted the Taco Bell immediatly. They didn't seem to care that I got PLASTIC/METAL in my burrito. The district manager was supposidly to be made aware of this, and yet she has not contacted me.I am mad because nobody is doing anything about it! What if my child had got that burrito instead of me? I still have the EVIDENCE!

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Oliver
, US
Jan 16, 2009 5:42 am EST

On Nov.29th I had dinner from Taco Bell. Not only did I not receive my receipt due to incompitence, I also got a dirty little suprise in my bean burrito. Melted plastic, it looks like a peice of twisty-tie melted by heat! I contacted the Taco Bell immediatly. They didn't seem to care that I got PLASTIC/METAL in my burrito. The district manager was supposidly to be made aware of this, and yet she has not contacted me.I am mad because nobody is doing anything about it! What if my child had got that burrito instead of me? I still have the EVIDENCE!

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niggazinthahood
Calabash, US
May 11, 2011 6:43 am EDT

Taco Bells do not use twisty ties.

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Brittney,Dakota, and Maddies Mommy
powell, US
Apr 04, 2009 1:32 am EDT

I am not trying to be mean but they dont use twist ties nor plastics around fryers... They should have replaced it without a doubt...But I do know taco bell doesnt have twist ties and the beans are made with very hot water in a pan and stirred with a wisp!If there is a corparte number I can get you e mail me let me know.When your order is complete they r suppose to tell u your order number and tell u about the 1 800 number on the back! If this is failed then the employees can get in trouble!

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M
2:29 pm EST

Taco Bell employee unproffesionalism and harassment on the job

I started Taco Bell on 10/8/08. I was happy to be hired after being out of a job for a while. I had worked at Taco Bell before, about 10 years ago.
I enjoyed my job and tried to remain professional.
After a while I noticed that some of the male employees behavior was very loud and immature.
I was a cashier and I had trouble hearing the customers, because of the male employees on the food line. I voiced this concern to the employees and the supervisor. The male employees were very rude to me. I got very upset and chose to quit. I feel the manager was not going to do much about the situation. I had only worked there a little over a month at this time.
I think it is a shame that there are so many people who need jobs and employees who are hired are very unproffesional and immature. I hope the
Regional Manager reads this.

Michelle Tuzzolo

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mrs.skwilliams
orla, US
Jul 11, 2011 6:32 am EDT

Greetings Morteza Amirkhani or to whom it may concern:

My name is Mrs. Williams and I have been a faithful employee of Taco Bell since fall of 2009 until yesterday 07/10/2011.

I have received many recognitions and even gifts for Excellent customer service, training of new cashiers and excellent overall knowledge and application of Taco Bells' brilliant concept of customer mania.

Recently a new, team member/shift leader joined us. Her name is Allison. Our store number is 026798, 10005 University Blvd. Orlando Florida. I know terrible treatment from this manager towards me and since she (Allison) is close friends, maybe even an in-law of our G.M. Lisa Lorraine, my complaints have gone unnattended.

June 6, 2011, i felt threatened by Allison, the G.M. was not present so i felt the urgent need to call the authorities. Because i responded calmly and called the authorities, i was let go by both these managers saying i over reacted.

Although i was so hurt by this decision, as i am the only person able to work in my household, I recently found out that Allison has been going behind my back, talking to my husband about all my personal job related information. Which is strictly against Taco Bell rules and regulations! I am seriously considering taking legal action against her and whom ever legal counsel says I should defend myself against in this matter. This is unheard of and i will not sit back and allow this so called manager to get away with causing problems in my marriage, family and my personal life which has nothing to do with Taco Bell at all.

If employees are not even allowed to disclose another employees hours to anyone, i know
Allison's behavior is totally against Taco Bell policy

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11:24 pm EST

Taco Bell general manager charles law

He is very disrespectful, selling his employees marijuana in the store. He told me he wrote up his assistant manager which is one of his girlfriends for kicking the office door twice in my face just because we ran out of meat but he did not due to the fact he sleeps with her. He also has a employee on the payroll who does not come to work all the time but gets a check every two weeks. He talks down to all the employees which is not good. Now that we have a new district manager Phill Scott things were changing but no one has let Phill know what goes on this store. He came to the job on November 20, 2008 after he had been drinking talking very disrespectful to me all in front of the employees, that is why the crew members dont respect the managers now. The women always have to defend their self with his girlfriend because she thinks everyone wants him. If someone would take the time to talk to the employees they might see what happens and why we have such high turnovers at this establishment. He gets away because he has the employees intimidated by loosing their jobs. it really need to be investigated.

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Update by T
Nov 20, 2008 11:29 pm EST

He is very disrespectful, selling his employees marijuana in the store. He told me he wrote up his assistant manager which is one of his girlfriends for kicking the office door twice in my face just because we ran out of meat but he did not due to the fact he sleeps with her. He also has a employee on the payroll who does not come to work all the time but gets a check every two weeks. He talks down to all the employees which is not good. Now that we have a new district manager Phill Scott things were changing but no one has let Phill know what goes on this store. He came to the job on November 20, 2008 after he had been drinking talking very disrespectful to me all in front of the employees, that is why the crew members dont respect the managers now. The women always have to defend their self with his girlfriend because she thinks everyone wants him. If someone would take the time to talk to the employees they might see what happens and why we have such high turnovers at this establishment. He gets away because he has the employees intimidated by loosing their jobs. it really need to be investigated.

Update by T
Nov 20, 2008 11:25 pm EST

He is very disrespectful, selling his employees marijuana in the store. He told me he wrote up his assistant manager which is one of his girlfriends for kicking the office door twice in my face just because we ran out of meat but he did not due to the fact he sleeps with her. He also has a employee on the payroll who does not come to work all the time but gets a check every two weeks. He talks down to all the employees which is not good. Now that we have a new district manager Phill Scott things were changing but no one has let Phill know what goes on this store. He came to the job on November 20, 2008 after he had been drinking talking very disrespectful to me all in front of the employees, that is why the crew members dont respect the managers now. The women always have to defend their self with his girlfriend because she thinks everyone wants him. If someone would take the time to talk to the employees they might see what happens and why we have such high turnovers at this establishment. He gets away because he has the employees intimidated by loosing their jobs. it really need to be investigated.

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Beau Anderson
Moorpark, US
Mar 14, 2009 11:44 am EDT

I was at the Taco Bell location on125 W LA AVE Moorpark, Ca 93021.
One of the employee had the food servics door wide open and wearing short . The other employees told her to close the door, but her reply was "no this is my Taco Bell." Then I noticed that she was removing food items from taco bell. I looked to the other customer's and we all were very upset with this situation. Due to the fact that no one was helping us with our order. I have two other customer's as withness's against this employee. I believe this employee should be removed from Taco Bell. I will keep you informed about come of this situation.

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Kimberly
, US
Feb 04, 2009 11:07 am EST

I agree. I worked at the Taco Bell in Coeur D' Alene, Idaho. It really amazes me how much managers can get away with. They say no one will hold a grudge when a complaint is filed and if the the person you make the complaint against, threatens you in any way then there would be consequences. That is not true either. When I filed my complaint, I was fired two days later. I was told it was because of inconsistency. I know that was a lie. I was pulling double shifts, due to people constantly calling out. Especially on paydays!

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9:14 am EST

Taco Bell racist employee

My boyfriend and I went through the drive thru at taco bell to order me something. He is chinese and has an accent. After he ordered, the lady taking our order said, "ha ha ha why are you talking like that?" she just thought it was the funniest thing... Then we pulled up, and she said, "oh, I guess you do talk like that.. I thought you were changing your voice!" I also saw a guy from the back peak around and look through the window to see who was out there because I guess she told him about my bf. You don't know how incredibly mad I was, and how bad I felt! Ugh >_

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Brittney,Dakota, and Maddies Mommy
powell, US
Apr 04, 2009 1:41 am EDT

That behavior by anyone is unacceptible! Thats when you should have called the store manager and demanded corprates number! I am sorry for such a bad experience..

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J
9:17 am EDT

Taco Bell wet tacos

On a recent trip we spent the night in Mount Vernon, IL. I went to the local Taco Bell and ordered 6 Taco Supremes. By the time I got back to my Motel the taco shells were wet. These were the worst tacos I have ever had. Obviously the lettuce was wet and made the whole taco wet. I guess being the only Taco Bell in town keeps them in business!

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Brittney,Dakota, and Maddies Mommy
powell, US
Apr 01, 2009 4:03 am EDT

Not trying to be rude but we have to add water to the lettuce where it stays fresh =]...plus if it was that bad u should have taken it back...

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6:01 am EDT
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Taco Bell awful quality food

Not much beef in the tacos, either soft or crunchy. Just a smear of beef on the bottom and filled up with lettuce and cheese. No tomato though. This is false advertising the tacos don't resemble the menu samples! Boycott, and ask 'Where's the Beef?'

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Km9
Houston, US
Jan 14, 2011 2:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

First of all I like to state my Complaint is not a taco its about the Burrito Supreme Steak and i know what to order from the menu unlike your self i don't want order of steak bone in my Burrito Supreme Steak and stop being a smart [censor] if you realize that it was a very serious matter that some one could have lost their life so i prefer you keep your smart as comments to your self put your self in my shoes it could happen to you so don't be to quick to judge. So you are employee of the company as well as I was so what's your point when something happen in your place of business you should take ownership for not to put crazy comments that could be next some one who is can get hurt. So that's why i need to compliant because its not right! I DON'T ANY THING WITH THE COMPANY ITS HOW THE FOOD IS PREPARE...k, m

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Chanel77
Shelby, US
Jan 13, 2011 8:13 pm EST

I think it's very nice that you are trying to clear up the Taco Bell issues ChristinaZ. I know that if you still work for them they are quite lucky to have you!

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ChristinaZ
Groton, US
Jan 13, 2011 7:55 pm EST

The regular tacos only come with lettuce and cheese the supreme tacos are the ones with sour cream and tomatoes you need to ask whats on something before you order it if you feel your not getting what you want and all tacos come with 1.5 oz of beef if you want more than that you should ask for it

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Km9
Houston, US
Apr 10, 2010 3:49 am EDT
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I ate at Taco Bell in Houston Texas, located Westimere and Voss. I went threw the drive thru in which i had sharp bone in my burrito supreme that i almost choke on when i brough to the Assistant Manager the Mangager they took like it was nothing in which i could have choke on very sharp bone objec.t The service was not professional because this situation is very serious matter in which it could have been child or elder person. I am very up set i just don't know what to do. This has nerver happen to me before. Any one know of what i can do...

By km

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randy hoover
Sparks, US
Feb 05, 2009 1:54 pm EST

I ate at Taco Bell in Carson City when the food I eat had a rock type shaped bone in it. The cost to fix the tooth is 5K and they refuse to pay for and lied about the tooth that I cracked was already unhealhly, but my denist stated it was healthy tooth. From their own addmission from their dental expertS (they got my medical records), something hit my tooth but stated I basicly can no prove it (how many times will they get away with this). Eat there, be toothless! Keep away from Taco Bell! They have a long history quality issues. If you have any quality issues with their beef, post here !

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james
Shepherdsville, US
Feb 04, 2009 12:06 pm EST

I went to a taco bell in Shepherdsville Ky. The manager was as rude as could be we ordered 6 bean burittos two with no red saucce and 4 without onion. They handed it out the window with no way to indacate witch onewas witch. we asked them to tell us witch one was witch they said they had no way to mark them took them back pulled them all apart and put them in different bags we were okay with that but when we tried to eat them there was bean allover the rappers my girlfriend was on her way to work and got beans all over her uniform. this was a v ery bad experence. we took the food back in and when we did the manager rolled her eyes and said whatever and asked for 6 more. my girlfriennd asked for a refund because she did not want spit in her food.

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Holly B
,
Oct 23, 2008 10:59 am EDT

I know, I used to be a night manager at the one in Riverside. You wouldnt believe all the ###s they have working at these establishments. I had tons of customers that would come in only when my car was there because they new theyd get fresh, quality food.

I used to tell my employees if you wouldnt eat it dont serve it and that was my motto, I never messed up and order or handed out sub par food my entire employment there. Funny thing is I got fired.. because they didnt like the way i did things.(This was last year) So now I drive by at night and see NO cars in the drive-thru on nights when we used to be packed. Guess they went back to serving people old nasty soggy tacos and food off the floor. What a shame.

Heres a trick though... If you frequent Taco Bell, be really super friendly to the employees, even if its busy tell them their doing a great job everytime you go in and watch your food get bigger and better everytime you go in.

And dont be rude to a Taco Bell employee unless you want food off the floor, (Ive never done it but seen it done)..

You can email me if you want, I'll tell you some stuff to watch out for.. Have a great one!

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joni
,
Oct 18, 2008 3:41 pm EDT

the taco bell in dayton ohio on nort main is total rude the manger and ### manger the the girl running the drive thr they dont know how to count i went back to get my money they refused to reund it all beacuse they didnt know if i was thrie they kep 5.00 dollarswhen i call it was if i was such a bother i spoke to the manger . i will never !go back to this taco bell i wnated to give them a 2nd cance they always mess u[p the order .

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5:41 pm EDT

Taco Bell closing early

On August 6, 2008, my daughter and I had been up late packing her things for college, we were in town and decided to get a late night 4th meal as indicated in the commercials for taco bell. We drove through the drive thru at 12:45 am no one would come to the speaker - so we drove up to the window. The blonde employee saw us driving up and intentionally walked away. When we honked to see if she would take our order she turned around, make a disgusting face like we were intruding on her time and told us they were closed ; the time was 12:50 am. She was rude, and very impolite. So taco bell does not stay open until 1 :00 am ? It's just when employees decide they want to close shop and go home. I will make further phone calls on this one. It's not the first time

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hyu
, US
Sep 25, 2008 12:56 pm EDT

The same thing happened to me. The Taco Bell at 11020 Hamilton Avenue Hamilton OH closed early right when I got to the drive-thru speaker. There were two cars in front of me whose orders were taken but then the drive-thru light went out right when I got to it. It was 11:53 and I had been in line since 11:50. The manager said they were closing early. I was pretty frustrated and told him no one was behind me so it would only be one more order. He wouldn't take it so I drove there and waited in line for nothing. I sent in a complaint to corporate but have not heard back in a month. Ill probably try again.

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12:33 pm EDT

Taco Bell rude service & overcharge

This is not the first time I have been treated rudely, but like a good patron I ignored it, however, today is the last taco!

The girl who attended the counter, over charged me for an extra drink, I was paying with a Debit card and when I brought the over charge to her attention she gave me as much attention as a wall gives a zombie.
She tore up the ticket with out so much as a word, (heaven forbid that she should apologize for the error) and still rang up the order incorrectly and overcharded me!
Of course like a trusting soul, seeing her tear up the ticket I assumed she had corrected the error & I signed the debit slip. Okay so I am only out $.29 plus tax, but how many others has she done this to, and more then that, why isnt Taco Bell training employees to be curtious, and friendly to the customers? Do you not realize that friendly staff brings in more paying customers? My boycutting Taco Bell wont break them so I know they dont give a rats a.., however, word gets around & they went under in Taos County before, it can happen again!

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4:44 am EDT
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Taco Bell terrible employees

My Employer Mary Thomas steals money from Taco Bell and she steals food and food products and she falseafine employees records and she steals employees records and she falseafine employees hours and and some of the employee smokes weed and they leave cups laying around and they don't keep the place clean at 11:00pm or 12:00am and some people and customers get sick from eating there and I got sick from their food and some customers got hepatitis B from eating there.

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Dick Hangslow
,
Sep 21, 2008 11:44 pm EDT

If you want anyone to take your comment seriously then learn to seperate your sentences with periods. Also learn to spell falsifes. You mean cups lying around not laying. Gee if you work at that store that explains a lot about the state of fast food restaurants . Did you graduate high school? It is amazing how many uneducated people there are out there.

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J
5:21 pm EDT

Taco Bell harrassment

Employee harassment.

My sister is being harassed by another employee. This employee touches my sister ### and asking her to have sex with her. Can you watch your employees what they are doing and give them the right consequences. By the way the name of that person is Eric. thanks.

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Update by Jamesheart
Jun 10, 2008 5:20 pm EDT

Employee harassment.

My sister is being harassed by another employee. This employee touches my sister ### and asking her to have sex with her. Can you watch your employees what they are doing and give them the right consequences. By the way the name of that person is Eric. thanks.

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2:57 am EDT
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Taco Bell bad ethics

Brand new taco bell, just went up about a month ago. They close at midnight. Pulled up at 2 minutes till midnight, got to the drive thru speaker and they shut off the lights. How rude! For a new location just going up, that's sure not how you treat customers. Come on, they saw me pull up and there was even a car in front of me! WTF? Dunno if I'll go to that one again, even if it is convenient. Guess I'll stick to the one on Haggerty and 8 Mile Road. I'm so mad, I can't even believe they did that...WOW that's a grand opening if I’ve ever seen one

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Chanel77
Shelby, US
Jan 13, 2011 7:09 pm EST

LOL, this one is hilarious! The OP is really funny and they should have known better. However, I think the name "dump_ppl" is even funnier (and quite fitting btw)! Are you angry at white people because you have to make tacos all day Dumpy? White people, after all, are the only people in the world who eat tacos! Perhaps we should just call you Grumpy Dumpy instead. As for intelligence and logic, I think you could benefit from using a dose of it yourself. Why don't you get an education and find a better job? It's better than being angry at the world and having to deal with people like those in the OP.

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ChristinaZ
Groton, US
Jan 13, 2011 6:45 pm EST

If you ever had to work in a place like that you would understand it takes a long time to put everything away and weigh everything and clean the grills and the rest of the restaurant the store I worked at closed at 3 am on the weekends and some nights I wouldnt get home until 6 am because of people coming two minutes before we closed and half the time Taco Bell is understaffed so it makes it even harder on the people that are working

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dump_ppl
el paso, US
Jan 11, 2011 5:55 pm EST

[censor]ing white ppl complaining about everything!
if i was working there i would of done the same thing !
because if i somebody stays there longer than they suppose
to they wont get paid that extra time! and if you know the close at midnight atleast get there like 1o or 15 minutes before they close
dont be [censor]ing stupid! be logical!

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lilvixen69
Sometown, CA
Aug 07, 2009 11:47 am EDT

Yeah, but allowing for time to take your order, make the food and clean up, they would have been there an extra fifteen minutes. They probably didn't want to hang around that long. Next time, show up earlier.

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6:25 pm EDT
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Taco Bell employers and people getting sick from the food

I Found out from My mom who works there that the Manager Mary Thomas is Hiring pot smokers/weed smokers and that she is stealing money from the company taco bell and I saw her do it a few times and I believe that she is stealing food and food products and Found out on the internet That people has been getting sick and getting hepatitis b From eating there because some of the employees don't clean up The food area/kitchen and they leave cups and food laying around at 12:00 am and 11:00pm and I got sick before from eating there.

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Update by Tolbertj
Jun 11, 2008 5:29 pm EDT

I think it's a false complaint something that was made bacause the old maganer was gone while I playing on the computer and mary did not steal no money and hired weed smokers and there was no hepatits b and nobody got sick from eating at taco bell at 12:00am or at 11:00pm. thank you

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3ksbvlqwth
Waterford, US
Sep 26, 2011 6:36 pm EDT

How do you all know that it is from Taco Bell. That's why you wash your hands before you eat. All the bacteria from your hands get on your food and get you sick.

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bobbyrdld
Barboursville, US
Jun 27, 2011 7:08 pm EDT

Dont eat at taco bell, my coworker is sick. she is in lots of pain. does anyone know of how to make her feel better.

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Bralden
East Moriches, US
Jan 17, 2011 12:37 pm EST

I am sick right now from Taco bell, Shirley, NY. I have been recently poisoned twice at Taco bell. Throwing up with a bad fever and chills and body pain and followed by bronchitus. It happened the same exact way, both times. I am angry and I will persue justice somehow. Can anyone help me?

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Bralden
East Moriches, US
Jan 17, 2011 12:35 pm EST

I am sick right now from Taco bell, Shirley, NY. I have been recently poisoned twice at Taco bell. Throwing up with a fever and chills and body pain. It happened the same exact way, both times. I am angry and I will persue justice somehow. Can anyone help me?

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swampgirl
North Fort Myers, US
Aug 16, 2010 2:28 pm EDT

My family will not even eat at Taco Bell anymore. We have all gotten food poisening and horrible headaches.

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your fired
liton, US
May 30, 2009 11:04 am EDT

taco bell needs to clean up their act and get responsibal managers and co workers come on get it together if it was me you would all be fired everyone can be replaced if the franchise felt the way i do i would start firing alot of these bleep bleeps they call workers or humans and fire each and every one of them if you want to play go play on your own time not on companys time and remember the customers are the ones that pay you if they keep coming back you will alway's have a pay check if they don't we have to close you down and pay some one else

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11:33 am EDT

Taco Bell concerned employee

I, Jaston Coker was treated in a very unprofessional manner at work on Satuday May 17, 2008 I was due to work at 8:00am that morning, I called Ellen at 7:45 am and told her I was running late she said o.k. I hurried my daughter to the sitter and arrived at 8:20-8:25. I started my work, Ellen approached me in front of my co-workers and said that I was getting written up. I asked for what? She replied because you were late. I said I wish you would have told me that on the phone, and I would have tried to hurry even more. I was upset and crying but proceeded to do my work. She then she then confronted me in front of my co-workers. I tossed a box towards the back door and knocked over some cilantro, she then asked me to go home. At this point 80% of my work was done which is fry cook. Sunday morning at 7:30 am my supervisor Derek Horton called me and told me not to come in for my scheduled shift. That him and I would talk Monday May 19, 2008. Regarding the circumstances with Ellen Seeger and myself. I am a single mom and am on a limited budget. I could not afford to miss those days. I am writing to you because I followed policy prior to being late. She did not pull me aside and speak with me, she embarrassed me and yelled at me in front my peers. I have been employed with Taco Bell for nearly a year. I enjoy my job and have good report with my co-workers. I have observed Fallon management. They use little to none when it comes to discretion in disciplinary issues. They are not fair or consistent. It is my general knowledge that an employee of five years or more at the Fallon store is 30 to 40 min late to work daily. This in no way excuses my actions that day but in order to provide the best customer service the work relations and environment has to be based on team work and consideration for others. We were both in the wrong and only I got punished. We are a team and when one employee gets punished the other party should also be reprimanded for their actions also. I hoped that this matter could be resolved positively for both Ellen and myself.

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christy
,
Sep 22, 2008 11:41 pm EDT

What happened on Monday? I can tell you that I am a manager in a customer service field and I am appalled that someone in a leadership position would attempt to council you in front of another coworker. This is completely unprofessional and it shows a complete lack of integrity. If you have documentation on the other coworker who is late daily and has been there for a long period of time, I would address that with the owner or senior management as that would definetly be considered favoritism. The first issue is that you followed your company protocol by calling in to let your shift manager know you would be late. If this is not a regular occurance with you employment history then a simple conversation would be appropriate, as long as it is done in private and not in front of another employee. But if you are outside of your companies dependability guidlines you may have been written up. I am not clear where you stand. The biggest issue is not that you were late, but the fact you were ridiculed and harrassed in front of another co-worker which should never be done. I suggest you go to the labor board if you do not get a fair resolution to this situation. Good luck!

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sam fissure
,
Jul 29, 2008 11:30 pm EDT

i totally agree with you the store in Fitchburg, MA does the same thing.

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3:33 pm EST

Taco Bell stupid seasonal products

I hate taco bell. The one thing I eat there is being discontinued for the third time. Whos bright idea was it to have certain orders for a limited time? I can understand deals and ect being for a limited time, but a favorite food? I will never eat there again, up until now I was overlooking the restaraunts other serious flaws, such as lack of sanitation, and the fact that everything on the menu beside Cheesy gordita Crunches is horrible. I have no clue why I like those things, but I promise you i will never eat there agin. I'm surprised noone else complains about this.

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sincerelyjess
Merritt Island, US
Jan 17, 2010 4:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I work for TacoBell. They cheesy gordita crunch is not discontinued. its just not on the menu board anymore. we still sell them. idiot

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12:00 am EST

Taco Bell wrong order and smelly food!

Today we were at a Taco bell located on Lee Hwy, Arlington, Virginia 22207 Store # 9452. When I wanted to complain of wrong order and Bad food ( The Oil smells and made our whole family sick after Chalupas) to the Manager. The manager was not available in the store. The Staff and the Sr.Asst Manager Ms. Carmen Santos were very rude and absolutely has no respect for customers. Taco Bell Boasts about the Good Customer Training they provide to their staff. Which is not true. All of them at the store doesn't speak Good English. That is the problem.

Beware when you eat at Taco Bell.

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David Brandt
,
Feb 13, 2008 9:16 am EST

What do you want for nothing, to feed your entire family it probably cost $12. You shouldn't expect 5 star service at Taco Bell. Just be happy it didn't kill you.

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facts
,
Feb 01, 2008 6:53 pm EST

"All of them at the store doesnt speak Good English.That is the problem."

It seems you also don't know how to speak proper English. I presume you tried to say

*Some of the people working at the store don't speak good English. That may be part of the problem.*

Wow you are dumb for writing this report. I hope your "dumbness" doesn't rub off on other people reading this.

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12:00 am EST
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Taco Bell discrimination!

Recently my son Jeron Chisholm was hired by Taco Bell in rock hill sc on heckle blvd, he went through a service called vocational rehab. to get this job; because he is autistic. His first manager by the name of Cassandra help him to the fullest, and then was let go. Then, another manager came in and wanted to fire Jeron on the spot ,without even knowing him. He wants to work and enjoys the people there, then all of sudden he hasn't been put on the schedule in months, because they say they don't have any work. He is a great worker and when shown what to do he does it well. Now I'm thinking that this has all happened, because of his disability. Now, i would like some help, because i got some of my information from employees. please respond, i hope this isn't a case of discrimination.

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bunnylove7122
San Antonio, US
May 11, 2010 7:06 pm EDT

i work at location 17115 in San antonio, and i would like to be heard i went to work on 5/10/10 and had to be there at 4pm and about an hr later i asked who did the grill cause all my tortias were sticking to the grill and nobody answered me but my tortias still kept sticking to the grill and i asked again on who had did the grill and a crew member had told me that it had to be ruben one of or good fast morning shift ppl just didnt put enough stuff on the grill to keep them from sticking and the same time a crew member was telling me that a manager named Lance yelled at me and told me not to worry bout it and to shut up and get the orders out. I had told him that he didnt have to tell me to shut up and didnt have to yell at me over a small question i asked and there is so much stuff going on in my store that the managers dont tell the RGM and when some employee trys to tell the RGM the truth he dont want to listen and i would like to be contacted back on this cause there is so much stuff that needs to be heard bout this store night manager had pushed several employess chocked several employess and still has his job action needs to be taken favoritisim is going on and more that needs to be heard so please take action on this matter

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Nov 20, 2008 11:03 pm EST

i was working for charles law at store number 316 in oklahoma City. He came in the job after he had been drinking and was talking to me very disrespectfully. Im a manager in a store with two new crew so we got behind. I close the lobby probably 15 to 20 mins early so that we could catch up with our duties. He has a girlfriend that is the Assitant manager Ruth Lopez she called him to come in because we did not have what we needed instead of her trying to help she just critized and talked very disrespectful to me. This is not the first time i have recorded messages on my phone on how he talks to his staff he also sells marijunna to his staff members. We now have a new district manager named Phill. he does not know what goes on in this store and charles tries to mak it seem like he does nothing. Ruth Lopez also still has here position after slamming a door in my face at the job nothing was done about this incident this happened in front of several crew members. I feel because he has a relationship with her is why nothing happened. This goes on in his store regularly. He continues to disrespect his crew and management team but because he is the store manager nothing is being done and due to employees scared to say anything because of the thought of loosing there job because nothing has been done. I asked for a transfer out of his store because of this and still was not heard. will go to the labor board in the morning and have a talk with them.

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Scott Johnson
,
Dec 29, 2007 1:25 pm EST

You don't have to answer these questions on here, but these are questions to get you thinking about your situation.

A) How old is your son? I believe if they are under 16 they can only work under 20 hours a week, therefore the company may not have many hours to give him with such a limited schedule.

B) Autism can be a big barrier which it seems like he has overcome with his social worker/case worker from the vocational training. Does many people (employees, customers) agree that your son does his job correctly and good?

C) Continuing from the last statement, is it possible to get written statements from these people?

D) I believe (I'm not a lawyer though) that we aren't supposed to be discriminated based upon religion, color, sex, or disability in the USA. If your statements from the average joe (customer & employee) notes that your son is doing his job correctly & that they have heard/seen examples where bosses stated that they aren't putting him on the schedule because he is "###ed"/"slow", etc you should immediately contact the store owner and explain your concern. Please, try to be kind but firm, don't be whinny and/or harassing. Explain the facts: a) that you have statements from co-workers and employees that your son does his job just like anyone & has not been given any hours for the last X weeks. B) That you believe the store manager/assistant manager are discriminating because he is with a disability and you are concerned. C) You have witness statements that heard these bosses state that they weren't given him any hours because he was "slow".

If these steps don't change anything, then you may want to contact a lawyer because we have civil liberties in the USA & any employer should know that.

Have a wonderful day.

Pablo

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12:00 am EST

Taco Bell poor food

About a month ago I visited the Taco Bell on Merriman Rd. in Westland, MI and ordered the 3 taco meal and 2 bean burritos through the drive thru. When I got home I took a bite of the burrito it didn’t taste very good so I opened up only to find the beans were disgusting, dry and cold. I opened up the second burrito only to see the same. I chalked it up to poor preparation and lack of attention to customer quality, which isn’t rare for fast food establishments, and threw the food in the trash. I would have taken it back but I just got off of work and it was about 3 am and I was tired. Hours later I was in the bathroom for the remainder of the morning sick to my stomach after only taking 2 bites of the first burrito. I got through that and due to lack of sleep and stomach pains I just let it go. A month later, 11/17/07, I visited the same store and ordered the 3 taco meal, bean burrito and a beef and potato burrito through the drive thru. Forgetting about my last ordeal I didn’t check it at the store and when I got home I once again discovered the good was rotten, as in rotted food, and cold. This time I didn’t eat it and I took it right back. I asked to speak to the manager and she admitted that she told her team they shouldn’t have let the food go out the window but she allowed it anyway and went on to tell me that I wasn’t the first complaint for the day. She was a younger person and probably shouldn’t have admitted as much as she did but regardless of that she exposed quite a bit to me that night.

How does a company allow their management and teams to provide rotted food to customers and continue to do so knowing that the food is bad? I did call the corporate 1-800 number and logged a complaint but I want to make sure this issue get addressed and prevent someone else from becoming violently ill as I did.

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COMPL YOU
,
Jul 19, 2008 12:04 am EDT

ugh... You're a ree-ree...

Dum Dum don't get no gum gum.

Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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