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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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L
10:34 pm EDT

Taco Bell food / wait time

I went to taco bell for my late night meal after work and I went in and there was one persons order in front of mine. So, I order and the cashier was very respectful and got my order in quickly. I then waited for my food and after waiting 20 minutes on a nacho belgrande and a chicken quesadilla, and a carmel empanada. I then took my order and left. I got home and started eating and i got to my empanada and it was COLD. I couldn't even be satisfied I had to heat it on my own. My chicken quesadilla was the only thing that was satisfying. Not to mention, i don't drink soda and they were out of sweet tea! I love taco bell, i was very disappointed in them tonight .

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C
10:07 pm EDT

Taco Bell the service and food I received

Just right now, I ate out at my local Taco Bell (Fresno Ca on Willow and Nees) and was not satisfied with my meal or the length I had to wait in order to receive it. At 6:15, I arrived to my local Taco Bell and ordered for my family: 3 Big Box Meals, 1 Crunchwrap Supreme, and 2 Mini Quesadillas. As I pulled up to the window, I paid and was about to receive my food, until the lady at the window told me my order was incorrect in the bag and pulled my food back. 5 minutes passed and she came back again with another bag (which did not contain the correct order), so the lady pulled it back to the kitchen again. For the next 20 minutes, I played a game of back and forth with the lady at the window a total of 5 times, until finally the workers in the back correctly put together my seemingly simple order. The lady at the window apologized and wished me a nice night; however, when I arrived home and my family dug into their meals, the food was the worst my family and I have ever experienced from any Taco Bell, my son's Crunchwrap barely had any ground beef, and was very cold (due to the abundance of sour cream and tomatoes instead of thoroughly cooked meat). Similarly, my gordita was so lacking in condiments that it was basically a taco. I hate to do this, but I feel like I can never go back to that Taco Bell due to the complete disaster of an experience I had. Thank you for your time and consideration.

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S
12:31 am EDT

Taco Bell manager said something about my wife and the drive thru window was still open

Logan was the managers name, not sure if that is right since he wouldn't even talked to me afyer uncalled my wife for him so he could apologize. My wife went there around 7:50 and wanted to add another quesadilla and the girl at the drivethrough yelled out she is adding another quesadilla no sauce and then he yelled something out in which my wife did not hear but the girl in drive through said " the window is open stupid". They closed the window and they began to talk and point at my wife and kept talking for a long while looking at her and talking and talking fornlike 10 minutes and then gave my wife her food. By this time my wife was so mad. She was so mad she was almost shaking. We have 5 kids and she was getting dinner on the way home from shopping. I got home 2 hours later and when my wife told me this I was outraged as you could imagine that anyone would treat her like that and so I went down there and talked to the manager. He just kept saying ok ok ok. Then he asked me what he would like him to do for, me, and I said apologize to my wife and give me my money back. He gave me a refund but refused to apologize to my wife over the phone. He acted like I wasn't even there and none of the other employees would even act like they heard me when I was, asking for his name. So so so unprofessional and my wife deserves, an apology from this manager! Pictures are down below of the quesadillas that were wrong they had sauce when my wife ordered without sauce and then one of them didn't even have cheese on half of it.

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T
12:06 pm EDT

Taco Bell food containers

First of all I have absolutely no complaints about the food or the service. My problem is that I’ve started ordering ahead and because the food has been sitting for a little bit the bags and/or containers get wet. The first time all the food was soggy but I let it go. But the other night I went to pick up the box when I got home with my taco salad and the whole box fell apart, leaving me to have to clean the seat and floor mat. And it was certainly not edible. Could you guys look into making sturdier containers? Thank you.

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A
7:13 pm EDT

Taco Bell some sort of hair in my food (dog/cat/human?)

Tonight I went to taco Bell and ordered a few things (you can see the receipt below.) When I got home to eat one of the 3 chicken quesadillas I was halfway through when I seen what I thought it was a piece of cheese I pulled out but then realized it was a hair of some unknown origin. You can look at the photos I took.
Besides this the customer service was good. Thank you.

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C
7:08 pm EDT

Taco Bell quentin

Hello
We made a trip to Taco Bell drive through in Enfield CT. The young man on the speaker told us that the item was no longer available, while he made a suggestion for a similar item, we needed a second to look. After a very brief moment He very rudely made an inquiry:
“Do you need more time to look at the menu, or what?!”
Needless to say we declined. I asked the girl at the window who was on the order mic and was told it was Quentin and he was right there. I told her that he had been rather rude. She apologized. Quentin however did not.
I was going to use the survey from the receipt (placed inside the bag with our food...very unsanitary) to report this however, the receipt survey directed us to use the number on the back of the receipt. The back of the receipt is blank.
I am so very disappointed in Taco Bell.

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U
7:03 pm EDT

Taco Bell product and service

I ordered a taco salad meal so I chose to accept a freeze and was charged extra. I feel that I should not have been charged extra for something that I did not want but only had to accept. Also I asked for no sour cream on my salad, when I opened it there was not only the normal amount but it seemed to be extra. I can not eat sour cream so I had to toss my whole meal. I am very dissatisfied not only with this transaction at this restaurant but others that has taken place on several instances.

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R
5:32 pm EDT

Taco Bell felicia b

On Tuesday Oct. 10, 2017 I visited Taco Bell with my family and the store was nasty. Employees were rude. One manger that was making my food told me she would spit in my food if I didnt take a seat and she would call my name when my food is ready. I only ordered two burritos. So after 30 mins of waiting she finally starts handing out the food that went to customers. I noticed that the drive thru was clear when she did this. She made all of the drive thrus orders and waited 45 mins to make the people's food that were dining in the restaurant. Even when the main Manger "Felicia" came in she had an attitude when I thought I was spending money with her restaurant. I approached her as soon as she stepped in and told her about my problem with the food and the service but instead of an apology she told me to F.uCk Off and she had other customers to assist than my white A.sS. Never in my life have I ever been so humiliated in front my children but also by about 25 customers in there when she made this statement. It made a few customers disgusted and they just left without getting their food. Should I seriously get punished for waiting 45 minutes for two bean burritos? That's insane! I could have went to dollar general and got two burritos and heated them up and I would have ate them under 45 minutes . Am I wrong for getting treated that way and than having her say something about my race. Was that even worth it ? After I got home I found a black insect in my burrito. I'm so scared that the manger did that. I'm sorry but I can't eat here anymore and I work as an attorney so I'll let everyone know not to visit that Taco Bell because they don't like our White A.Ss

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C
9:14 am EDT

Taco Bell concerning harassment of a young family member who among other young ladies who have been harassed by a manager at taco bell of petal, ms

Something needs to be done about Ethan Gerlach abusing his authority as a manager at Taco Bell of Petal MS and him harassing my young niece as well as other young girls who are intimidated by Ethan and have endured his unprofessionalism. He already has a record in Georgia according to my research and I don't understand how this was not discovered in a background before he was hired at Taco Bell of Petal MS.

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S
8:25 am EDT

Taco Bell taco bell broad st. columbus, ohio

I went to this location this morning at 9 am and their sign and online says they open at 7 and I went through the drive through and no one was there and their doors were locked. There were cars in the parking lot and people inside but no one opened it and I drove out of my way to go to this one because I have a long drive and needed to eat. Seriously unbelievable.

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M
12:24 am EDT

Taco Bell long wait and order incorrect

On Oct 14 2017 sat in line 45 minutes to order then ordered 3 beefy nacho grillers then specifically asked to makes grillers crispy they were not also ordered a quesadilla and Doritos taco and 3 soft tacos then realized that we were missing Doritos taco called 3 times to let manager know no one answered and the final call went to what was like a fax machine.very displeased

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D
12:17 am EDT

Taco Bell my order

It took over 40 min to get to the order window and I still haven't received my food it's going on a whole hour I feel as if I should receive a free meal or something then the lady in da window has a bad attitude. They really don't want to give me enough taco sauce for my entire order then my order is wrong so I have to give it back and I'm still waiting for my order

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S
10:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell my order is always wrong

By this point I should have learned my lesson and stopped going here, but it is close, I always order my daughter soft taco's with no lettuce, it is correct on the screen so I expect it do be correct when I get it nope 5 out of 6 times I end up having to drive back to get it correct, then I end up with cold food which is gross, tonight messed up again receipt clearly states no lettuce but still got lettuce, plus my ice tea smelt like sewage my lord did they not notice it when they poured it!? So I go to read yelp reviews wow blown away 2 out of 5 stars, how are they even open still, plus another customer had the same problem with her drink months ago, and it is still happening hello health code issues. Manager said tonight since he transferred to this site it has been nothing but complaints, someone needs to step in and fix these issues. Once in a while a mistake happens not here it seems to be the norm so either poor training or your employees just do not care.

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L
9:12 pm EDT

Taco Bell taco bell/ manager on duty

On 10/13/17 I was in your store ordered a Nacho Bell Grande combo. When I went to get the drink the machine did not work. I went to the cashier and explain to him they all taste like water. The cashier said he forgot to tell me it was out and was very polite on the other hand the Manager on duty was very rude and disrespectful. Although I paid with my bank card she at first told him to offer me something else as far as food. I told him no I wanted a drink to just refund my money for the drink I will take the food. The manager comes back and says" we don't have time for that just give her two dollars" popped his drawer and proceed to walk out the door. My order was done 7:18:15 pm. I asked the nice cashier to refund the whole order and ask for her name and the corporate number, the manager refused, I explain to the young man that I will not get him in trouble for being asked and was told not to give me the information that I will be contacting Corporate Office..she proceed to refund me the order back to my card. But with continuous lack of customer service and disrespect to her customer.. If I have to pay money for this type of service Keep It

Dauphin Street near interstate Mobile Al

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B
4:41 pm EDT

Taco Bell soft tacos, chicken quesadilla, nacho bell grande

On 10/11/17 it was a Wednesday, I stopped by the Taco Bell by my house and went through the drive thru and I ordered 3 soft tacos with only the meat and the cheese on it, so I tell them please no lettuce. I also order a chicken quesadilla and a nacho bell grande. I get home and open all of my soft tacos and their was lettuce on all of the tacos, so I look at my receipt and even the receipt says no lettuce. Then I start eating my quesadilla and notice their is shredded chicken on half and the other half had some sort of hard crispy chicken on it, which wasn't that much of a big deal to me but a little frustrating. No I am eating the nacho bell grande which was fine at the beginning until I flip over some of the nachos and find a big piece of crispy chicken hidden underneath the nachos. I was very unhappy with my order.

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A
10:35 pm EDT

Taco Bell the general manager

I am currently a Taco Bell, And the general manager Robert Enright is rude to his employees he does not care about how they feel or taking time to train them. he takes out his anger on his managers and he does not know how to schedule.I think whoever owns the Tacobell in Pomroy needs to be finding a new general manager that will treat his employees with respect because before long he won’t have any employees.

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I
7:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell advertised prices

Why do my local taco bells (rt 35 ocean and rt 36 west Long Branch) have higher prices than the ads I always see on TV.?
Price doesn't effect me financially. I just get aggravated and will now stop going.
Now I am further aggravated that I need to make my complaint an extra 146 characters because when I click on proceed I get a message that this complaint is unlikely to be read if it is not at least 350 characters. Rediculous.

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W
9:53 am EDT

Taco Bell service

My brother and i pull up to the drive thru today 10-12-17 around 9:00 am.after waiting about 8 minutes we pulled up to the service window. Let me say there was no other cars in front nor behind us.the person at the window tolds us we have to order at the speaker. We knew this but we explain to him that we did that but no one answer at the speaker. Then the guy displayed an attitude that is and was unnerving to us.were it almost came to the point in which i feel he want to fight.telling my brother and i that he can settle this after his shift. (What does that mean ?.)so do taco bell allow this from there employee?

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M
3:53 pm EDT

Taco Bell wrong order // wait time

Monday I went to Taco Bell. I ordered a CHICKEN smothered burrito, a beef meximelt and a hard taco supreme. I get home, look in the bag. No napkins or spoon (spork, whatever) So I eat everything up to the burrito. I bite into it and it’s beef. I ordered chicken. I paid for chicken. So I went back up there with my receipt. I approached the counter and the man asked if he could help me. I explained to him I ordered a chicken and didn’t get a chicken smothered burrito. So he walks back to a manager and mumbles something to her. She says “what’s wrong with it?” And he says “I don’t know” after I JUST told him what was wrong with it. She rudely says “well ask her!” And so I explain to him AGAIN what’s wrong with it. I wasn’t rude. I just calmly explained it wasn’t what I ordered. So they take my food and toss it. She tells him to make a new one. I waited 10 freaking minutes for my food. They took everyone else’s order in front of mine and I was waiting there the longest. I finally get home to eat my food. I take a bite, same thing. Where’s the chicken? I basically ripped the burrito apart to find a small amount of chicken. Why did I even bother going up there? This location never gives me my sauce when I ask for it. No napkins. No spoon when I need one. Not to mention they handed me my drink back FIRST, which was the wrong drink and then never gave me my debit card back. Which was distracting so I thought I got it back but I didn’t. In the drive through, they are always laughing and half listening to my order and I have to repeat it over. Possibly the worst Taco Bell in my area. Rude people. Crappy service and they don’t make the food right.

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A
4:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell don't give a crap attitude and wrong order all the time.

Taco bell on Cartwright Rd in Mesquite TX have employees that don't even smile or say
anything at all to the customer when they go in. Today I had enough of that [censor]. My order was wrong, I overpaid for what I got, when I call to get the problem solved all I get is "I'm sorry" and because I was on my lunch break I ate what they gave me anyway. LAST TIME GOING THERE. They're not getting another penny from me. If a franchise or a corporate store is representing the name they should do better at customer service first of all and make the damn food right the first time.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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