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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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8:52 am EST
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Taco Bell how I been treated

After the original store manager left thing went down hill.my hours went from having almost 35 hours to havin 20 or 15 hrs.i asked the manager plenty of times to give me hours back and he did not..one day I was on the line with the new store manager he keep telling me what to put in the food and I was I got it..he was like do u like working here do u like yo job.mind you I was already working there for 4 months before he even came.and when he said that I didn't say nothing back he told the other manager I need to be fired.they was like I walked out, I'm come into work moody, I'm always standing around none of those things is TRUE smh..i feel like I'm getting treated and takin advantage of..i lost my job over something so stupid and petty..then had me sign papers that wasn't true either I asked for my hours back he puts me on the schedule only to work on Thursdays for 3 hours are you kidding me I have a daughter to take care of.i think these mangers need to be fired that some shady mess all because I came to work sick I get fired..i do my job and I get fired unbelievably I have never had a job treat me like this.i will eat there anymore And anybody I know I will most definitely tell them not to go there either

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7:45 pm EST

Taco Bell slowest service of all time

I've come to this location on many occasions and I have never had to wait so long T a fast food place or any other Taco Bell location. I don't know what could possibly take so long, maybe they are understaffed, which wouldn't surprise me since I've only seen two workers here every time I've been, but something needs to be done. Not to mention things have been left out of my order before but it took so damn long I didn't want to go back and complain.

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6:10 pm EST

Taco Bell customer service

I recently spent more than 20 minutes in line at Taco Bell 027873 at 731 Hebron Pkwy in Lewisville.
Not only did they yell over the loud speaker that we'd have to offer at the 2nd window, but the 1st window had boxes and crap stacked in front of the window so we wouldn't see the since of disarray the store was in.
Once I finally made it to the window the staff member had to hold the door open with his elbow and his finger over the ghetto automatic heater that's broken because it was too loud to heat my order otherwise. He then yelled across the restaurant at "Miguel" each time I ordered an item so that he could get the order going from the wall in counter.
There were several people standing around while the lead was clearly on the phone with someone trying to fix a computer error.
It is mind boggling to me that they wouldn't at least open the 1st window and take the order - even if they had to freaking write it down to speed up the process - as sitting in a line for over 20 minutes at any fast food restaurant is absolutely unacceptable.
And the only reason I didn't get out of line is because I was literally stuck between several cars in front and behind me - and the curb to my right was too massive to drive over after my first 10 minutes of frustration.
This location has had service issues in the past, but I keep hoping it will get better since it is closest to my house.
There has got to be a way to make this store much better, so PLEASE stop making it so hard for us to want to return.

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6:48 am EST

Taco Bell product quality

This is the complaint I had sent to Manager, Taco Bell, Nehru Place, New Delhi, India after having lunch on 3rd July 2017, they had asked my to submit Doctor's bills which amounted to less than $ 35. Even though they had agreed to reimburse me till now they have not bothered. I had told them I will be contacting Taco Bell, USA and if this does not work the Indian Consumer Courts but still they have not bothered. This is what I had written to Mr Durga Prasad, Manager - Taco Bell, New Delhi
" I had spoken to you on the 8th of July 2017 about my experience in Taco Bell after consumption of your item in your restaurant.
I went for lunch on 3rd July 2017, in Taco Bell, Nehru Place as I had a good experience earlier in the US and in Mumbai. I ordered Quesadilla Mex CHX Fr as I am used to hot Darjeeling chillis on 100, 00-350, 000 scoville heat units whereas Mexican chillis go upto a maximum of 200, 000 scoville heat units. I paid Rs 171 for the serving. On returning home I felt a stomach pain in my lower abdomen. I tried to restrict the pain in my lower stomach with generous quantities of Eno, but it persisted. On the night of 6th July 2017, I had such a severe pain I was unable to sleep and on the next day I went to my doctor Dr Rawat who suspected it related to the food infection. To eliminate other factors the Doctor advised me to go for an ultra sound, which I did. When I went back to him he said that it was stomach related, and advised me to take the medicines as prescribed. I did get relief.
I am attaching Doctor Rawat's prescription and bill, the ultra - sound bill and bill for the medicines as required by you. I am sending each separately as it is taking long.The amount of Rs 1950 may be remitted to my SB Account"
Waiting for action after six months. Thanks

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11:07 pm EST

Taco Bell crunchwrap supreme

Steak crunch wrap supreme seems to be undercook two times in a row in wabash location.

I am originally from Toledo Ohio and they have correct temp and tenderness of meat. Please invest in Wabash Indiana location.

I typically will drive to Huntington Indiana for Taco Bell breakfast.

Also BKs eggnormous burrito has got Taco Bell beat. I go mainly to Bk for there breakfast burrito. Their coffee is good too. Better than that one franchise.

Solution:

Fix crunch wrap supremes
Get coffee that taste like a DD or Tim Hortons

Result:

Gain a happy loyal customer
Gain market share, especially in the breakfast market

-Sam Krobath
[protected]

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pobarjenkins
Minneapolis, US
Dec 10, 2017 12:46 am EST
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The coffees that Dunkin' Donuts, Burger King, and Tim Horton's provides are branded by them. The coffee Taco Bell makes is most likely unique to Taco Bell and this is often a draw for customers. Being unique in products can be very important. Additionally, while they may gain you as a customer, it's unlikely that your opinion and taste alone will account for increased market share.

If you order a crunch wrap in the future and it is undercooked, considering returning it with your receipt for a replacement or refund.

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9:28 am EST

Taco Bell night shift manager

Ft Campbell blvd. 12/8/17. 3am Drive thru is full. My order is wrong. When I ask to talk to a manager he had to be WOKEN up because he was asleep in the lobby. So I said instead let him sleep and give me a number to contact a higher manager which the employee Couldn't not provide for unknown reasons. The sleeping managers name was Tevin Clea. I have seen this MULTIPLE times within the last two months and it is completely outrageous!

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10:08 pm EST
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Taco Bell I am complaining on the rude manager named nancy that did not want to give her last name.

I wanted to order the craving deal and up my order to a dorito taco supreme and the Manager NANCY SAID that no changes could be mad to the meal even if I paid extra. I had to pay for every item separately. I have done this at almost all locations except this one. Raised her voice and denied giving her last name. This was at I 35 in between beltline and peasant run in Lancaster, TX

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12:38 pm EST

Taco Bell interior decor, quality and quantity of food, availability of condiments

12/7/17 on said date at taco bell located at 19290 19th ave. covington, la. 70433 the decor at this location was a shock to myself and other members of our party. the chairs and tables were of bery poor quality, being old and wooden. the backwall against which the chairs were placed was corrugated tin. even the trash bin was wood. i ordered a taco salad for which no salsa was given and i had to ask for it. the other per in the party asked for diablo sauce and was told that they had forgotten to order it. the beans in my salad appeared to have been scraped from the bottom of the pot, being dried out. the portion of my salad was meager, the shell being only half full. this taco bell's entire business was very inferior to any other taco bell i have ever been to in all the years i have been frequenting them, as they are a favorite place of ours to eat. i am not exaggerating in any way and i will not ever go to that one again. if others go to those extremes, the business will go under. hope you heed this complaint.

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11:20 am EST
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Taco Bell nacho supreme

Me and daughters were at the Corona Taco Bell on 6th St. On Wednesday around 1:30 p.m. Me and my youngest daughter had nacho supreme. We both got sick. We are still sick. The meat in the nacho supreme looked like mush not the regular meat that is usually in it. It wasn't busy we had to wait along time to get our order. We used to eat there all the time. On Wednesday the food was horrible and the service was terrible. I think we got food poisoning which is not good.

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8:24 am EST

Taco Bell customer service

I stopped by the Taco Bell location on Moorland Road in New Berlin this morning. Their drive through hours list that they start serving customers at 7am and I got there around 8am. I waited about 2-3 minutes at the drive through speaker trying to get a response from the employees and never got a response. I then drive around to the drive through window to see if anyone was in the building. I saw a man at the grill about 6 feet away from the window and honked my horn to try and get his attention. He ignored me and went about his business. I am very dissatisfied with being ignored while in a hurry to get to work.

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8:30 pm EST

Taco Bell not providing a receipt and missing over half a take out order and we live a great distance away

I am residing off Hartley Bridge Rd., My father in law drove to the Warner robins taco Bell off Watson Blvd. Where We are pretty regular drive through patrons although the drive there and back I kind of costly. (By regular patrons I mean usually at least 2 or 3 times a week). Tonight in particular after a long stressful day at a medical practioner's office, wee decided to make the trip and wait for our favorite fast food, even if we usually have to nuke it in the microwave when he comes back. We have guests and ordered a little more than usual, including a 12 pack soft taco box, 4 chicken burritos, and some other various items. As disappointing as it was when he arrived home, not only were the extra various items missing but so was some of the soft tacos...AND the RECEIPT¡! THIS is highly unsual and now we are ..w.aiting even longer as The restaurant's phone number seems to not be in service or operating. To say I am quite frankly highly pissed off is an understatement. This situation needs to be very promptly not only corrected but compensated for as well!

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1:18 pm EST

Taco Bell taco salad unfit to eat

Let me just start with, I have never submitted a complaint before. I was just at the Taco Bell in Tuscola, IL and ordered a taco salad and a Dr Pepper. When she handed it to me it was in a 2" deep box I'd never seen before and when I said, "that's not mine, I ordered a taco salad!" Her reply was, " we must be out of them." I thought ok, I have to get back to work so I'll give it a try. The shell was flattened in the box that should of been too small and by far the most offensive thing I have ever tasted. I asked a co-worker to try it and she spit it out because it was past horrible. As far as the contents, I ordered it without rice (who puts rice in a taco salad to start with, yuck!) So very little of everything else. To sum it up I paid $7.21 for the crappiest lunch I have ever had and I received less and paid more for it. With no time to take it back and dump it on their counter. Absolutely not happy, Brenda

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11:21 am EST

Taco Bell breakfast taco/ poor service

My wife and I went to Taco Bell and purchased a large amount of breakfast tacos and the tacos were not wrapped and poorly stuffed into the bags at haste The guts of the taco was sausage egg and cheese the cheese tasted like it was a few days old the egg was wet and runny and the sausage was burnt I asked the manager to take to please inspect the order and I was told that that's how they all do it it's fine you only get what you get with a dollar I kindly ask her to refund my money and was politely told to get the [censor] out explaining more on that I asked for my money back as she said all sales are final will you please get out of my [censor] store this is in Clearlake California 95422 and I don't believe I will ever return to another tacobell within the greater California area

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7:33 pm EST

Taco Bell taco bell refusing to serve customers late at night

Taco Bell store located at 3356 Scott St, Houston, TX 77004 refuses to serve me on over 5 different seperate occasions through the drive through usually around 10pm and onward. I usually get off of work at this time and come to get food and the employees there always have a reason not to serve customers food. Oil spills, no product inventory, computer system down, etc. The employees there are either lying in order to refuse to work or the upper management is not doing their job at this taco bell location. On the few times that I am not denied service the employees there will say that only crunchy or soft tacos are available and nothing is on the menu. I never go during the day so I am not sure if this happens to other customers but for customers looking to have a late dinner at this taco bell location is nearly impossible. Lastly my visits to this taco bell are usually between 10pm and midnight and this location states its open till 1am on both website and physical location so refusal to serve customers on a consistent basis is also confusing.

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7:19 pm EST

Taco Bell portions

We went to Taco Bell and had a large order. Our order of nachos and "cheese" had about a tablespoon of cheese with it. Our " bean" burrito had about a tablespoon of beans. Just poor quality and small portions. Very disappointed. With a family of 5 nobody was too happy about their dinner. We usually don't have problems with Taco Bell but this was bad. The workers were really nice and I can't blame the ones taking the orders or money.

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2:39 pm EST
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Taco Bell service

I went to the Davis Hwy Taco Bell in Pensacola, Florida today at lunch. My order number was 204. I waited and waited approximately 10 minutes. When they called 206 I went and asked what happened to order 204. They said they didn't show order 204. They had cleared it off the screen. I had to give them my receipt to show what I ordered and after another five minutes they still got the order wrong and forgot to give me the cinnamon twists.

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2:25 pm EST
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Taco Bell payment

On December 6, 2017 at approx. 215pm I gave my son a 20$ bill which my other son who just went through surgery had received from his grandmother. I asked him to go to Taco Bell in Webster, MA and pick up some food for his lunch. My son proceeded to drive down to Taco Bell and place an order through the drive through. He handed the cashier the money and when she gave him the change my son immediately noticed it was not enough change. He let the cashier know that he had given her a 20$ bill. She then went and spoke to the manager who told my son that the drawer was only 3$ off so he was not telling the truth and only gave her a 10$ bill. My son explained that he only had the 20$ bill and was 100% sure he gave her a 20$ bill. The manager then asked him to come inside. My son then called me and explained everything. I asked to speak to the manager when he went inside. The manager got on the phone and told me that he had video evidence that it was a 10$ bill. I explained to him that I wanted to see the picture because I was absolutely positive how much money I gave my son. He then told me to feel free to come and see that he had a clear zoomed in picture of the money. I drove back to Taco Bell and when I got there they asked me to wait because he was still reviewing the video. I questioned this because on the phone he had clearly stated he had a clear picture of the money. After approx. 10 minutes a very nice man, who stated he was the team leader asked if I wanted a drink and said it would still be a bit. I declined and asked what he would still be reviewing since he had told me he already had proof that it was only a 10$ bill. He stated he was not sure. I asked him to please go back to the manager and tell him I would wait 5 more minutes and if he did not speak to me I would be reporting the store. A few minutes later I was asked to come back a view the video. After standing and looking at the video I actually thought the manager was joking. The entire image was blurred and there was almost no visual of the money. I questioned the manager and asked why he would tell me he had a picture and have me come down to the store when he clearly did not. He preceded to say " Come on now, you're really going to make me write up a cashier and go through all the reports for a small amount of change?" So after all this it came down to was your manager just simply did not want to be bothered to do his job. As I explained to him, I have no idea who the cashier is, but when my son questioned her and told her that he had given her a 20$ bill her response was " oh, you did?" so she clearly was no sure what she was handed. I explained to the manager that this was not about a few dollars but more about honestly and customer service and neither of them were represented well from the Taco Bell store today. We do not go there to often but now we will never go back. I would much rather support the other surrounding restaurants that have customer service that does not include, skimming of the customers. And a company that managers actual want to manage the company.
Regards,
Melanie Anderson
33 Arkwright Road
Webster, MA 01570

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Gail LastNotGiven
, US
Feb 20, 2022 9:33 pm EST
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I ordered two crunchy SUPREME tacos and a bean burrito. I was charged for the two crunchy SUPREME tacos ($2.19 each) and one bean burrito (1.49). With tax the total came to $6.35. When I got home with my food I found two crunchy REGULAR tacos ($1.49 each according to the Taco Bell Menu) and one bean burrito. I realize that we are all only human and that a mistake was obviously made. The total should had been $4.84 (with tax) for what I ACTUALLY received. Lol ... I realize that I am not going to go broke over a $1.51, but I find it just a little annoying that they could not get my order correct and it ended up costing me. The employees have always been nice and perhaps they were having a tough night? IF I go back to this Taco Bell location, I will be watching them like a hawk and I will make an OFFICIAL COMPLAINT along with mentioning the exact Taco Bell location next time. We're going to let it slide this time.

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9:09 am EST

Taco Bell mobile app

Last night Tuesday December 5th, I placed an order on taco bell's mobile app and went to the store at about midnight to pickup my food. They told me their system's down and aren't taking orders. I later checked my bank account and was charged $11 for food I had never received. If I could just at least get a partial refund of $10, then ill continue going to taco bell.

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8:45 am EST

Taco Bell employees

Unqualified employees, often show up high if at all, especially during morning shifts. Unprofessional management that are too laid back and very rude to customers and threaten them when they have done something they do not like. When being interviewed, manager is not present and often send other employees to do so. 20-30 minute waits for food due to lack of training and employees present. Employees not penalized for not showing up/not calling off.

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10:15 pm EST

Taco Bell service and product

My friend and I went to the Taco Bell in Bloomsburg, PA and when we arrived they told us the restaurant was closed so they can have a party and that if we wanted food we would have to turn around and go through the drive thru. When we got back home all 3 of my taco's had no meat on them just lettuce and cheese and my friends chicken quesadilla had no chicken just cheese. Meanwhile we both paid to get meat with our order but did not receive any at all. We are furious that they did not allow us in to order because were going to pay separately but then had to figure out another way of payment because we were going to pay with our credit cards sepaerately. On top of that we did not receive what we ordered and could not take the 10 minute drive back to correct the order. Very dissatisfied for a customer who always goes to Taco Bell.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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