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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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N
12:18 pm EDT

Taco Bell wait time & extra payment

I visited a TH located at 300 N. Park Rd Hollywood, FL 33021 on 10/10/17. I went inside because the drive through was full. However, every car that was in the drive thru line, left before I did. I spent 20 minutes insode waiting for my order, and there were only 2 people ahead of me, pending their orders. I also paid for extra, cheese on the side, because due to past experience at this location, when asked for the extra cheese on my tacos, it's never added and I didn't want to have to dispute this. The little containers were only 1/4 filled. That's absolutely ridiculous. Why charge for extra cheese if its not going to be provided. Instead I was told I could only get 2 small pinches of cheese. I have been to so many other taco bells in the last 30 years and NEVER have I had to dispute something so minute. Instead, it was an alternative, even though I had to pay extra. I just wanted to file this complaint to ensure you knew that you have officially lost a VERY LONG TIME customer. The wait time for 3 tacos and the stinginess when paying for extra...is unacceptable. Please ensure this location improves. Thanks

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S
9:45 am EDT

Taco Bell no fork!!!

Second time this happened in a row. I got very nice speaking service people at Taco Bell. But I was asked if I wanted sauce. I said, "one hot sauce please." I specified one sauce in order to comply to the not waste movement. But both times I didn't get the sauce or forks. I'm aware of the need to cut down on serving wasteful things and agree with it. But certain things are needed in order to enjoy the food. I don't think it's my responsibility to remind the server to give me a fork. A fork is most especially needed in order to eat as I was going to eat the pizza in my car before a Doctor's appointment. I felt both times I wasted my money and my effort to help the general public. I throw away more then half the pizza (I was very hungry at time) because it was falling apart in my fingers. And since I only got two napkins it was a mess to go on to my next appointment. I want a refund! I don't want to stop eating at Taco Bell. But it is a principal. May I suggest if it is your policy not to give a fork. Then at least have the server to ask if a fork is needed?

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B
7:10 am EDT

Taco Bell total experience

I am sitting in the Barboursville WV Taco Bell as a regular customer. Today I received my cold breakfast on a tray full of crumbs from previous use. As I said, I am a regular customer and felt I should bring a couple things to your attention. One was the obviously dirty tray. Another thing that I find regularly at this location is sleeping employees on benches in the dining room. It is not inviting to walk in to a restaurant with people lying around much less be handed a tray with someone else's last meal still evident.

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1:49 pm EDT
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Taco Bell a male employee was extremely rude

October 9th around 8:40pm my friends and I went to Taco bell. Because we were hungry and they never had taco bell before so I recommend the place because it's one of my favorite places to go. We pull up to the drive thru and the male employee ask us what we would like to eat and we ask for a moment because they were not sure what they wanted yet. Once we had decided we began to place our order for the Locos Tacos Twelve Pack Nacho Cheese flavored and a Moutain dew freezey. We noticed that one the board that it had said "Cool Ranch" instead of the Nacho Cheese kind like we wanted so we proceed to inform his so. And he replied with a moment of silence and then a brisk sorry. Before us replying that it's was okay because it was only a simple mistake. Moments later we heard a females voice over the intercom and were a little confused but it was not a problem, she asked us kindly if we had completed to which we responded yes to before getting our total and pulling up to the window to pay and collect our food. At this moment we towers treated with a male employee rolling his eyes at us before walking away rudely. The female co-work rushed to the window to help and attend us by giving us our drinks asking what type of sauce we'd like. Meanwhile in the background the same male employee is staring daggers at us from inside the building. My friends and I were confused as to why he seemed to dislike us so much and tried to focus else were but it was difficult as we could hear him carry on and scoff at us everyrime he looked in our general direction. The fodd was taking a little while so waiting there next to a employee who practically hate you made us very uncomfortable. Thankfully the female co-worker eventually managed to deliver us our food and we were able to get away. Sadly for my friend this made for a awful first time experience at Taco Bell.

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12:41 pm EDT
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Taco Bell service and cleanliness of restaurant

Went to the Taco Bell on Dayton Xenia Road in Fairborn Ohio on Friday October 6th at 7:30 p.m. it was very slow in the restaurant there was about 15 people sitting there waiting on their food. When we finally got to order we ordered burrito supreme Cinnabons and 2 soft tacos period when the order finally came out almost 30 minutes later, the order was incomplete when I told them that I didn't get the taco supreme the guy went back to the girl in the preparation area and told her that the order was incomplete minus the burrito and she yelled, "I don't know how to make those". He went back and made it himself. The other problem was I didn't get the Cinnabons either but I didn't even say anything about that after the burrito. The next issue with the cleanliness of the restaurant there were trash bags and trash rappers all over the floor in the preparation area and out next to the cash register is as well none of the tables have been wiped off there was food on almost every table and on the floor where you sit and eat. I have pictures. What a filthy restaurant. I guess when you get people working in a restaurant with the attitude like that girl had you couldn't expect them to be worried about the cleanliness of the place.

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11:38 pm EDT

Taco Bell order

on oct 8 at 8 06 pm. my husband went to 030094 and ordered 2 soft tacos and 1 tostado with guacamole. he got home with the order and there were 2 hard shell tacos with no sour cream which I ordered and paid for and a thing that looked like a Mexican pizza. this happens all the time to us. and always on the evening shifts. I think its time I boycott taco bell.

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5:44 pm EDT

Taco Bell the workers/managers

I was going through the drive through and I always get soft shell taco and I forgot to order them soft shell they automatically gave me hard shell they didn’t ask me if I wanted hard or soft it was the number 10, I got to the window he handed me the bag and I asked for some Cinnabon’s I didn’t order so I ordered them at the window, then I asked if I could have them soft shell instead of hard he went back and I heard a women say “now what” because I asked for Cinnabon’s and soft shell tacos. I didn’t think I was asking to much but apparently I was.

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3:52 pm EDT
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Taco Bell customer service

I recently visited your Malvern, AR store and placed an order totalling $8.36. When I finally reached the window I gave the cashier $23.36 expecting $15.00 back, that seemed to confuse the young lady at the window and she asked help from a co-worker. In front of me you could she her mumbling to the original cashier, rolling her eyes and shaking her head...letting me know that was putting her out. She gave the young lady $12.00 to return to me, I told her I should be receiving $15.00; to which the co-worker started to argue then stopped, and gave the cashier a ten dollar bill and 5 ones. I asked if they had a five...she said “no”...
Having worked in customer service as an Office Mgr. I would be very upset with my employees if they showed so much annoyance about the customer IN FRONT of the customer...then to not apologize for returning the wrong change or to say “thank you “ after giving me my order is unacceptable.
Considering how much my patronage annoyed your employees, I will be frequenting Taco Bueno vs your establishment. The public pays your salary, and we do have a choice as to where we spend our money.
I don’t think wanting a ten and a five back should have been that big of a deal...
Sincerely,
Carole Gaston
Malvern, AR

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D
12:53 am EDT

Taco Bell drive-thru operator

At 10:15 p.m. 10/7/17 Your employee at the drive thru window denied my friend and I to make 2 orders in one car. If your lobby is not open at the time I'm sure you could accommodate 2 orders for one car. It's not much different if my friend was driving his vehicle behind me and ordered right after me. Please stop hiring people that can't perform small tasks.

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12:18 pm EDT

Taco Bell not offering what's on the menu

I go to Taco Bell solely for the breakfast menu. In the past week, I have gone to Taco Bell before 11 am mind you, (when breakfast is over) two times and tried to order a breakfast burrito. Both times I was told that they were not offering breakfast and that they had no eggs. This isn't the first time this has happened to me. It's maybe been the 5th occurrence.

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J
9:25 am EDT
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Taco Bell the service

My family was at your taco bell location at 12244 Mackenzie Dr Suite C, New Haven, IN 46774. When I was trying to get mountain dew at the fountain station, the pop came out like it didn't have any syrup in it so I went to the counter and told an employee said he would take a look at it never happened. I asked 3 times for them to fix the issue, but no luck I was told the it was broken the staff there is rude unprofessional I will never go to a taco bell again. Your customers is what keeps you in business might want to remember that

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4:27 pm EDT
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Taco Bell employees a service and especially the manager

I went to Taco Bell yesterday I would have to $5 boxes I also ordered a 6-piece cinnamon delight and when I receive them after 25 minutes of waiting for the last person in the Drive-Thru to go through before I was even helped and give me a total of 30 minutes to all together to get my food I received the cinnamon Delights Frozen in the middle and I asked them if they can cook them a little longer they said they've that's how they come if I want I can sit there and wait for them to defrost and I told him know that I would take them home and put them in the microwave myself they went to grab them out of the trash and have them back to me and we're laughing meanwhile I receive my food and it was cold cuz I had been sitting there the whole time I was waiting for the Delights because they forgot to make them and very upset I was embarrassed and disgusted very disgusted.

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2:06 pm EDT
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Taco Bell continued advertising on nfl games

Sirs, I and all of my associates in VFW, American Legion and RPS are keeping track of companies that advertise on NFL games while the despicable irreverence to our flag continues. We are vowing to boycott those companies that support this behavior from players and owners. Your menu stated that my complaint was too short to receive attention so I will make it longer with this long sentence that I would hope that short and to the point complaints would be easier to deal with than long drawn out wordy diatribes. Please be sure that whether this complaint receives attention from you and your company, we resolve to carry out our boycott of all advertisers on the NFL.
Thank you
Ralph Umbertis
Former educator and Navy vet

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1:09 pm EDT

Taco Bell my food quality, and packaging and wait time

I ordered $27 worth of food my food one in the rappers were not secure the food was all over the place one of the things was a 12 pack taco box which none of them were rap properly they were just strong and she handed me the box with the bottom falling open my other tacos were barely wrapped just poor service poor quality and the food was cold plus the taco meat was not all the way done

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11:15 am EDT

Taco Bell whole order

Twice this week I've gotta taco bell for lunch as it is very.l close to my workplace. BOTH days my order has been wrong. I ask for no lettuce on my food( it comes up on the screen and says no lettuce) and yet when k sit down to eat there's lettuce. I ordered a chili cheese burrito and got some kind of chicken and rice thing. Not good. I am VERY upset with this. It has ruined my lunch twice this week. I'm so upset...

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6:58 am EDT
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Taco Bell not being open

On several occasions I have come through your Taco Bell and have been told that they will not even for 10 minutes including today arriving at 7:45 and being told one day not open until that ate mark and when people have to go to work and Taco Bell is the most convenient efficient place to go it makes it an inconvenience to get off an exit on your way to work to find that they're not open and that you will be eating breakfast and true I could eat breakfast at home and as the way it looks maybe I should I would like to be compensated for the inconvenience coming through the drive-thru and being told that you are not open my email is SK line 890 @ Gmail my phone number [protected] my name is Shelly

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5:15 pm EDT

Taco Bell timeliness, cleanliness, and order

This is at I the fifth time I have been to the Park Avenue West (Mansfield, OH) drive through where it has taken at least 20 minutes each time before receiving my food. While I waited the man in front in front of me left with the women at the window yelling to him to him that he had to wait. He yelled back that didn't and that were to slow. Shortly after that a car behind me left as well. After 20 minutes and receiving my food my order was wrong causing me to have to go in and get the order corrected. Although it was only one item needing replaced the manager throw my entire order in the trash and made everything new. While waiting I noticed the floor where the meals are prepared was absolutely a nasty mess. The Man behind me commented on it and said he will probably never return to this Taco Bell. Needless to say it is on my way but I will from now be driving out of my way for a different Taco Bell or refraining from buying it any more.

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7:02 am EDT
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Taco Bell bad service/incorrect order

The taco bell on michigan ave in ypsilanti michigan is the absolute worse place to go. It's on my way home from work and find myself stopping by once a week for dinner hoping after calling the corporate office a few times that some change would take place. Typically we have wait times of 20-30 mins in the drive thru and 2 of 3 times the order isn't right and you have to go inside. After sitting in the drive thru last night for 15 minutes with 3 other cars and not moving one spot we decided to go inside. One customer ahead of us had waited about 8 minutes and got all of his food except 2 orders of nachos and cheese. He asked the cashier about it since you can see them sitting in the warmer. The cashier yelled to the back (Where there were 3 people in street clothes, untucked shirts, texting) and not one got it. Another 3 mins went by and he finally got them and asked to speak to a manager. The response from the person wearing an untucked nike shirt said i'm one of the two working which do you want to talk to. He elected to speak to the female manager and her response was you got your food so leave. Next, after a 15 minute wait after ordering, I check my box and two items were wrong to which she said I can remake it when I get time or you can deal with it. This location needs a serious revamp in management staff/structure as well as training all the way up the staff.

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9:52 pm EDT

Taco Bell taco bell

My family and I were held hostage in your drive through lane for 37 minutes at taco bell, 1601 fm 544, wylie, tx 75098 on 10/04/17 at 9pm. I don't know what was going on inside the store but we were stuck behind one car for 37 minutes waiting and could not get out of the drive through line the way it is designed. We ask the car to move out to a parking space so we could leave but the store would not allow. Seriously take a look at who was working that night and why service was so incredibly bad. You also need to look into a method like mcdonalds has to allow people to keep moving through the drive through and not be held hostage with no way out. We immediately left once the car moved and went next door to wendys who had our food ready to go in 7 minutes. The worst experience ever at a taco bell.

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7:40 pm EDT
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Taco Bell quality of food

Hello,

I generally don't complain about experiences with fast food establishments. I have no illusions that Taco Bell is supposed to taste like authentic, homemade Mexican. However, the experience I just had at the East Lansing, Michigan location off of trowbridge was the worst I’ve ever had. It wasn't just one item, it was every item. The food was cold, tasted rancid, and was prepared incorrectly. The amount of chicken normally included with chicken quesadillas is laughable, but I understand that costs are important to monitor, so I order mine with extra chicken. Obviously, there’s an additional charge for this, but I’m willing to pay when I get my money worth. The picture below will show the 4 tiny pieces that apparently qualify for “extra” at Taco Bell. I will never return to that location, but I don't want to give up on Taco Bell as a whole. The purpose of my message is to notify someone that quality assurance is a massive issue at this location, and I spent $20 on food my wife and I couldn't even eat. I would appreciate if something could be done to rectify the situation. Please advise if a resolution can be reached. Thank you for your time.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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