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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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M
3:38 am EDT

Taco Bell the manager

I can ask for med water and I was charge I never been charge so that was new so the manager said the small is free and med charge so I said give Me a small then so then I ask for fire sauce they said they was out so I said give me 7 hot why I get home and I had 3 mind sauce in bag and my food cold I feel like That was all out of spite not only that I tried calling back no answer I called several of times

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G
12:19 am EDT

Taco Bell cashier nakeisha a

So today I went in to purchase food and I used a book I purchased for a fundraiser and it says Free item w/ purchase of another equal or greater value I feel like she didn't honer that I got a free mini quesadilla instead for free and she took my sticker off my book too. I had ordered a quesarito box and thought thats what I was going to get. Not sure how to feel about it maybe I would be less upset if she wasn't so rude about it.

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D
1:42 pm EDT
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Taco Bell slow service

I went to Taco Bell for a quick lunch. It was nothing but quick. I waited over 36 minutes to get my order. That is unacceptable! I went to the new Taco Bell store #032395 in Eau Claire. I think I will go elsewhere next time so I can get in and out in a timely matter. It's ridiculous how slow the service was. The staff was more accommodating to the drive through then actual customers in the restaurant.

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J
4:20 pm EDT

Taco Bell rude manager

My name is Terry young Quebec and I went through drive thru September 15th at 7 p.m. I went to the one on 66th Street and 42nd Avenue in St Petersburg. I ordered my order and was told at the speaker there was no sour cream and I said okay could you compensate by sprinkling a little more cheese on my taco the girl told me to hold on she asked her manager and the manager said no sewed okay talk to the window told the young lady of wanted to speak to the manager so a young scruffy dark-haired bearded kid came to the window arrogant as you can imagine. I told him I was the one that wanted the extra cheese due to not having sour cream for two of my items. He got very sarcastic with me so it is hands around saying he couldn't do this and that and laughing about it so I told him that I wanted credit for two items that were supposed to have sour cream I wanted the money off of my bill or he could just put a little more cheese or something on my order it was very Petty and he handled the situation so ridiculously immature. I worked for Taco Bell in the early nineties late eighties and we would never ever have treated a customer like that that was the worst customer service I have ever received he told me that he was not going to serve me and for me to leave he was not giving me my food and then in my face laughed. This kind of behavior should never be tolerated. He has absolutely no skills to be a manager I expect more out of Taco Bell being one of my favorites restaurants I eat there once a week not at that location and never will again they're always slow takes them forever to get your order because they're Slackers standing around talking and laughing was not professional at all very I'm very disgusted

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A
11:09 am EDT

Taco Bell missing food

Taco Bell 031485
3191 S. 76th street
Milwaukee, WI. 53219

9/15/17 8:39 pm

sent daughter to pick up dinner. 11 items total, only 8 were in bag. 3 Hard shell Taco Supremes missing. called store and spoke to manager. He apologized and offered replacement plus extra meal. Sent wife back and both Managers looked at her dumbfounded when she came in and explained what happened. Had to pay for everything again. consistently missing food on every drive thru order lately.

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T
10:35 pm EDT
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Taco Bell order was incorrect, and quality of food

I live right down the street from them so i try to go there often.. And hardly ever have my order correct. But tonight is the 2nd night in a row where i paid for supremes amd disnt get them as supremes. The casedillas i ordered hardly had any chicken in them. They forgot my steak quesarito and luckily i checked the bag.. And all of the 3 hard tacos 2 were the firey ones shells were all cracked.. The night before again tacos not supreme but i paid for it. The nacho bell grando barely had cheese or meat and i order extra of both the drinks were watered down as if they were sitting there for awhile.. And the chicken quesadilla was all hard and seem like that was sitting awhile too. I didnt know i could send pictures or i would have save the food most went to the trash. But i do have both receipts

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F
5:56 pm EDT

Taco Bell worst customer service ever

Went through drive thru and when got home notices they gave us wrong food. Called storr amd asked for manaher who actes like she was being bothrred by my complaint. The so called Manager actually handed the phone to the person who ha e her the ph9ne and said "I can't deal with this, you handle it!"

I asked who I was speaking with and why the phone was just handed away. He response with "My name is Hang Up, what do you want?" Needless to say they hung up on me, will see if the Franchise responds to my complaint. We will never go back!

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R
12:09 pm EDT

Taco Bell service by the management

I went to taco Bell and was told by the manger to leave the property because of my friend wasn't buying anything and I and my friend left the build without an incident I am homeless and have been 09/10/2017 to now and the management doesn't seem to understand that this is real I used to be an employee and am no longer am I was trying to became back an employee but was told by the Woodbury taco Bell that I was no longer a rehire and I provided taco Bell a great service and again I am trying to get back in to working at taco Bell I am trying to say that the I am being treated by the management is not OK there for If you received this message I would like something done about this matter thanks

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Update by robgordon235
Sep 16, 2017 12:10 pm EDT

Same as above

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E
6:33 pm EDT
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Taco Bell the customer service

They got my order wrong and when I returned half the order they still wanted me to pay more when I went back in wow then I explained what I wanted and they gave me something else imagine about 8 workers back there and not one could get what I wanted . Nothing offered or free for my troubles I paid 15 .oo for six tacos ? Someone did something wrong I wanted the two chulpas and a regular taco they gave me three crunchy tacos and three doritto tacos lol never going to taco Bell again what bad place to order in Gilroy ca on first st.

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D
3:32 pm EDT
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Taco Bell food quality

Anytime we go to taco bell we know at least one thing will be wrong or missing. More often than not their food is horribly made and has hardly any meat or sauce or whatever. For instance EVERY TIME i order a quesadilla i order with extra sauce (because of this reason) and i either get hardly any or like today i got none. Literally i pulled the quesadilla apart because it was horribly made and half of it had no meat and none of it had sauce. That extra i order is $.30 and that adds up. The cheese is never melted either. Im just sick of your crappy employees and im done wasting money. The managers are rude and no help at all.

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K
12:25 am EDT

Taco Bell food and customer service

I came through the drive through and got 4 beefy nacho grillers got home and me n my husband started eating them to find out his 3 had little to no meat or cheese on them they were burnt and my had nothing but cheese and was busted and burnt. I took them back up there and talked to the lady at the window her name was Courtney. She was rude and said that she watched them make them and took my name and said to come back in the am. Did not seem to be concerned or even care! I will not go back there

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D
10:16 pm EDT

Taco Bell service

Our Taco Bell located in Mooresville, NC has been horrible on drive thru times. We like the products but honestly after giving this location 3 tries after our hard night of work and waiting over 30 minutes in line each time is ridiculous.
The people that work here are rude, don't care and act like they're on drugs. Our fellow workers called about same problem and the manager was rude to her telling her he's going to run his store his way.
Not only have you lost us but our co-workers as customers. We are all servers at a sit-down restaurant. We understand the service industry and this is unacceptable. If this is a franchise then I would highly recommend corporate stepping in. This town is home of most NASCAR drivers and with social media can really ruin a business name.

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S
1:10 pm EDT
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Taco Bell horrible customer service

As I went to the window to pay for my order she told me me my total and as I reached to give her my money she slammed the window in my face and made me wait about a min before she took my money then she finally came to window and snatched the money out my hand and left my food sitting before she gave it to me then she gave me the food and slammed the window in my face again as I asked for hot sauce and I had to wait again for her to give me hot sauce and at that moment I wanted my money back and she made me wait five min at drive thru and never came to window to see what I wanted so i drove to the front to go inside and she had doors locked when visiting hours said it was open so I had to get back in my car and come to drive thru to get my money back and she made me wait about five minutes before she asked me what I wanted so I got out of car to knock on window to ask for my money back and she finally gave me my money back and threw it into my hand with a very nasty attitude.

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R
11:20 am EDT

Taco Bell quality of the food

Taco Bell 032543
2990 Dunckle Road
Lansing, MI 48910
[protected]
Date of Service 09/14/2017

After leaving my doctor appointment, I figured I would just grab some tacos before I headed back to work. I ordered the #8 add sour cream. I get back to work which takes me less than 10 minutes via expressway and pull the first taco out of the bag open it and all the cheese is at one end, all the sour cream was in one spot but the worse part of it all was that the meat COLD! it wasn't even 11:30, so I DON'T understand why the meat was so cold. Truly disappointed w/the quality of the food especially for the price I paid. I feel that if you are going to choose to work in the food industry then prepare the customers food like you are preparing your own.

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A
5:24 am EDT

Taco Bell service and making wrong food numerous times

Everytime I visit Taco bell in cockeysville, on York rd I have a problem with my food.Today it was a problem with the manager and my food.I always get the same thing when I go there and it's always wrong when I get home! So I was just coaching the prep people along that I wanted this and no don't put that and the manager, starts yelling n cursing at me for me saying what o want on my food that I'm paying for.He was very rude and unprofessional, I don't think this kind of service should be shown in public.Then my wife gets a taco supreme, gets outside and it missing the stuff that goes on it, MY POINT! Food still made wrong, anything I ask extra o pay for and never get it.I think this subject should be addressed to the people in this store. NEVER GOING BACK, LOST A GOOD CUSTOMER

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A
12:02 am EDT

Taco Bell serving rotten food

We ordered a Grande meal, consisting of 8 soft tacos, and 2 bean burritos. My son, ate a soft taco and complained that it tasted funny. He is only six, so I tried on to see for myself. Just as I finished my first bite, and noticed a musty flavor, my daughter dropped her soft taco and acted like she was going to vomit. There, on the tortilla was mold. Every soft taco tortilla, had spots of mold on them.

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9:59 pm EDT
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Taco Bell the taco salad

Each time i order the same thing, and each time without fail it gets worse. Today was the deal breaker. I am attatching a picture of my disappointment. The extra sour cream where? The quac was there, and the size of the salsa, it wasnt salsa it was a small sauce.
They have opened a authentic mexican restaraunt very close to this store, for the money and less hassle of checking my order each time its worth going there
After today i dont think i'll be back.

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K
7:14 pm EDT
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Taco Bell slow service!!!

The Taco Bell in the Woodburn Oregon location is extremely slow! The slowest fast food restaurant I've ever been to in my life. It is closest to me so I tend to go there but I'm better off driving 15 min down the road to another location guarantee it would be faster. I am not over exaggerating. Every time I go there it takes on average 20-30 min for my food especially in drive through. Sometimes the parking lot would be pretty empty and I would figure it wouldn't take as long but I am wrong. Never fails and it's been like this for as long as I remeber even people I know that go there say the same thing! I'm not one to write reviews but I truely think there is something that should and could be done so just had to and because it's very frustrating.

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B
1:15 am EDT
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Taco Bell missing food and food made wrong!!

On Sep 13th at 10:43 pm i ordered from store #026046 at 12156 south st artesia ca 90701. I placed an order for :

1 bean and cheese burrito
1 nacho w/ extra side of cheese
2 crunchy tacos w/ extra cheese
Combo #6
Combo #3
I didn't receive my bean and cheese burrito.I also requested no tomatoes or lettuce on any of the items i ordered. Due to food allergies. And everything i received was wrong and had tomatoes and lettuce . And there fore i was unable to eat dinner after working all day. Considering i was the only vehicle in the drive thru, there should be no reason why my order was wrong and incomplete.

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M
10:03 pm EDT

Taco Bell employee and manager

Tiffany that works at the Bryant location should not be a manager or work in customer service she was made aware of a situation where an employee Tonya was very rude she cursed a customer and told them owell when explaining this to Tiffany they both started laughing told me owell and walked away Tonya had after me telling her my order was taken wrong called me a [censored] and told me owell get over it when I told her I wanted management Tiffany came to the window where they both laugh about the situation and walked away

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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