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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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12:37 am EDT
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Taco Bell customer service, food being served

I work in the vicinity of this taco bell, before my shift tonight I stopped to grab some quick dinner, I ordered 3 tostadas extra cheese & tomatoes, what I got was stale tortillas and what appeared as lettuce, a few tomatoes and a few shreds of cheese thrown at them. I have to say this was down right hurtful and I was infuriated. The business I work for provides plenty of business to this taco bell as far as with employees and our daily clients. I was extremely infuriated and disappointed. Unfortunately it is now to late for me to go back and request my money back, I know to these people we might just be "other customers" but some of don't have time to sit and eat like others ( I work at night- fast paced) but they need to understand that they are serving human beings not animals. Thank you!

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6:26 pm EST
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Taco Bell metal ball in crunchwrap supreme!

On March 8th, 2017, about 7:30pm my family ate at taco bell, 1237 Trotwood Avenue, Columbia, TN, they brought me a crunch wrap supreme home. After eating about two thirds of it with no complaints, I took a bite and bit into a metal ball, approximately a half inch in diameter. I spit it out only to find that it had broken out a crown/bridge out of my mouth. This was an expensive piece of dental work, costing me 700 dollars out of pocket with insurance! I will be expecting a response from taco bell. I used the website of the local store, sent a message, but have not heard a word from them. Unless I get some type of call, email, etc.. I will be retaining an attorney.

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12:59 pm EST

Taco Bell customer service and unit

1:00 pm 3/09/2017 -Thousand oaks and Jones Maltsbuger location
I walked in to order lunch and there was an individual sleeping in the dining room. I do not know if it was an employee or a customer, but either way it appears odd I do not know if this is allowed in the units.

I placed my order and the attendant in the front of the counter was using profanity when speaking to another employee in which, i know that profanity is zero tolerance in food establishments. I thought i would bring it to your attention so that maybe you can let the employees know that as a customer we see and hear everything. I have trained individuals in front of the and this did not seem appropriate... someone that cares.

Esmeralda and Fernando Ortiz
[protected]
[protected]@hotmail.com

we Love Taco Bell

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2:55 pm EST
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Taco Bell triple double crunchwrap

Triple double crunch wrap, I actually went to the store with my wife around 9 PM Sunday, March 5 to get a naked chicken Chalupa the drive-through was so full the line wrapped around the building was barely able to park so I went inside the store to turn in my order and they informed me that they no longer do the naked chicken Chalupa and that the triple double crunch wrap was the new item of the month. I ordered two of the triple double crunch wraps spicy along with the wife's food had to wait 20 minutes roughly to get my food there were a lot of people in the dining area that we're waiting on their food as well probably seven other orders. I finally got my order as I was leaving the store I looked all the drive-through all cars were gone and it was empty I'm sure it's hard to balance the drive-through and the inside so I can't really complain about that but the triple double crunch wraps Were somewhat left to be desired, they look nothing like the picture awls I could really taste with sour cream and jalapeño hardly any meat whatsoever and look nothing like the picture very very disappointed!

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2:42 pm EST
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Taco Bell food service and cleanliness

I just visited a taco bell and was very disappointed. First, I was ignored at the ordering station. my 2 triple spicy wraps were missing some ingredients and the empanadas were burnt so bad they could not be sold. The taco bell was not clean, there was paper and trash on the floor, spills on the counter, no napkins, scraps of food on the tables and the floor was dirty. I did not see the bathrooms, i did not want know what they looked like. The manager, James was telling the employees what to dobut he was being ignored by his staff. The girl putting my food together did not seem to know what to do as she just kept looking at her coworkers and grinning, trying to hide her incompetence. My order took 25minutes to receive with only 2 customersinside. My food was cold and soggy when I got home. I feel I really wasted my money today and very unsatisfied.

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1:13 am EST

Taco Bell terrible customer service. our order was beyond bagged incorrectly

Taco Bell in Waynesboro, Virginia 22980. Mark the manager on duty was intensely salty and unbelievably unprofessional. Our original order was put in at 12:22 and didn't make it home till 1:50 in the morning. By the way this TACO BELL is only 5 minutes away... Our original order only had 4 out of 13 items correct, everything was wrapped in other products wrappers, so confusing and wrong. Called the store after the clusterfrelk from tim-buk-tu and back, had us drive back and Miraculous Mark was waving tacos in our faces saying the tacos looked fine when they were still yet AGAIN made wrong and he still denied that it was made wrong. We were given less than half a refund because he said that Taco Bell doesn't do full refunds.. Mark continued to raise his voice and roll his eyes like he just took acid straight to the eyeballs. Our food was than cold after all of that. Trainee on floor told us to come back at noon the following day to speak with the General Manager (Which we will all be glad to) Mark never put a receipt on the bag, both times around and the second drive through we explained there wasn't a receipt in the bag and he said there was, so we spilled the bag out in front of him and still denied the fact. We still have both receipts on the phone from mobile order.

#TeamTacoBellRocketScience

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4:27 pm EST
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Taco Bell unsanitary issue. (gross)

Today Feb 28th 2017 I stopped in to have a bite to eat at our local Taco Bell in Hermiston Oregon 97838. The Woman who took my order is an older lady, I would guess in her early 60's she didn't seem very friendly to begin with but I over looked that. After I sat down with my food and was ready to eat, I heard some one blowing there nose in a Taco Bell Napkin. Now TB napkins are not that strong. It was kind of gross just listening to the individual who was blowing it. So I looked up to see who it was. It was the lady who took my order. After she was done wiping her face and disposed the napkin in the trash. I thought to myself, I hope she goes and washes her hands. Well she didn't. She continued stocking the condiments, napkins, etc that are in the lobby. At that moment I had lost my appetite.

I don't care if every thing is in its own wrapper or not. But I can only imagine the germ that she just transferred to everything she touched. I then realized she was moving kind of slow, so thinking she might be sick.

I would hope that Taco Bell or any other fast food restaurant would have strict guidelines on sanitation. Especially if you are an employee.

This isn't the first time I have had issues with this Taco Bell.

I have been in the cleaning business for over 25 years. If you would like to hire someone who will make sure that stores are cleaned and sanitary, for your customers to enjoy there food, then please hire me. If not then something needs to be done with this Gross, germ infested problem.

Thank You

Kevin Benham
[protected]@yahoo.com

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7:49 pm EST

Taco Bell tacos

This is ridiculous that every time I got to Taco Bell I definitely DO NOT get what I pay for and after ordering 8 tacos today and getting this type of service I am not a happy customer at all! I am attaching a picture of how every Taco I get looks. This is the poorest service ever! After posting this on Facebook there was a strong long of comments about the poor service received at this Taco Bell.

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3:28 pm EST

Taco Bell lenoir, nc

This is the slowest Taco Bell.We waited 22+ minutes for 2 burrito combos, then the brought me 3 tacos. I have managed several restaurants &the service here is always very bad &terribly slooooow. I even commented that they need more help &one of the employees stated no they just need employees that work. When I asked the manager for the phone number for corporate, he said yes ma'am, look it up on line &walked away.So obviously even the management is aweful. I can't believe that your company has become a successful corporation by this tour of restaurant.Another customer came up to me &said that he& his wife hàve stopped here many times&they have never had good service even when they come in the middle of the day.The entire crew needs to be retrained& the management needs to be replaced.Please send some members from Corp as incognito during lunch& dinner times &observe.

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1:14 pm EST

Taco Bell entire order

My wife and I hadn, t tried taco bell in a while so with the new nkd chicken out we decided to give it another try. We arrived at 6:30pm on [protected] and our order was taken by sandra at 6:34pm. Our order consisted of
2 bf chal sup
-sour cream
Taco
Lg mtn dew
Chalupa only
Nkd ckn chal

After app. 15 min. A bag was set on the counter and sandra then told us that they were out of nkd ckn chal. She ask my wife if a regular chicken chal would do. My wife said that it would be ok. The bag was left on the counter and we waited for app. Another 15 min. After finally getting the order we were informed that there was an extra taco for the inconvenience in the bag. We took the order home and was unable to eat mlost of the order. The chalupa shells were burnt, hard, and cold. The tacos were stuck to the paper wrapper and fell apart. Please do not bother sending any offers to retain our business because we will not be going back for sometime to come.

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11:02 am EST

Taco Bell customer service

Last Thursday me and my dad went to the taco bell in Washington, NC and the customer service was terrible. I got the $2.89 meal with the burrito and when I tasted one of the chips I noticed it was stale. I walked up to the front and told the cashier that the chips were stale and her response was "Stale?' and gave me a dirty look. I said "Yes ma'am they are stale." She said "OK, hold on." Meanwhile she told another employee that they were stale and that employee comes up to me and says "The expiration date is still good." I said " I understand that, but, they are still stale." She handed me the chips and walked off.

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10:32 pm EST

Taco Bell horrible service

Just left Taco Bell in Eunice, La. order took over 20 mins. We ordered the naked chicken, girl at window said they had to cook and will take 5mins. 5 mins turned into over 20 mins, while we at drive thru window and see workers walking around inside, some even sitting in dining area with headphones on...like everyone on break at some time. The girl at window ignoring my husband as he is attempting to get her attention to ask for our money back we no longer wanted their food. When she finally acknowledged him, she got our order from back, my husband told her he wanted money back instead, she said " we had to cook it" my husband said " you said 5 mins, 20 mins ago, i wantend me money back" ( we could have spent of 20 bucks elsewhere than taco's, too expensive and overated for product). She The'nin Saïd " Sorry" shovel bag out window and slammed window shut. Me husband was furious...Will not be going back

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7:32 am EST
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Taco Bell service

Taco bell in Glasgow, Ky

I have been by Taco Bell in Glasgow because this is where I live. I have been by there 3 mornings after 7 am because this is when the sign says they open and can not get service! The lights aren't on, and no one will answer the drive thru. This means I have no breakfast and I am late for work because I am trying to give my local Taco Bell buisiness. This store is a joke! They must not need buisiness of customers! The store in Glasgow is practicing false advertising and hopefully something can be done about this! This store is a joke. Maybe Glasgow needs a different Taco bell location that cares about their customers and honors their hours that are displayed on their signs.

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2:15 pm EST

Taco Bell customer service

Well, needless to say I had a less than satisfactory experience at Taco Bell on Monday, 01/30/2017 at 7PM. I went to the location on 1701 E Fowler Ave, Tampa, FL 33612 with my husband and decided to order food. While at the drive thru, I encountered a nasty employee by the name of Carla H. My husband ordered two chicken quesadillas, one with light sauce. Carla made a comment into the speaker that my husband did not hear, so he politely repeated one quesadilla should have light sauce. Without missing a beat, Carla yelled into the speaker, "I SAID LIGHT...CREAMY...JA-LA-PE-NO!" She said this as if my husband was slow and she had to break it down extra for him. Once we got to the window, I asked for a manager immediately. I was greeted by a girl with dreads and gold teeth, who looked dumbfounded from the get go. I explained to her what happened and I asked for the number to the corporate office. She advised me that I would have to contact the store to speak with someone else named Carla on Wednesday because they are a franchisee. Not to mention, when Carla came back to the window, she continued to be condescending. Also, my husband and I ended up getting sick from the food, which led me to believe something had been done to it since we spoke with the manager before we got our food. I contacted the store today, 02/01/2017 at 2:30PM and spoke with a manager named Markesha. I told her I was told to ask for Carla when I contacted the store so she could file my complaint. Markesha advised me that there was no manager at the store named Carla, only the rude employee that took our order previously. Markesha was very sympathetic to my complaint and provided me the phone number to the complaint line and told me she would pass my information along to the higher ups because me and my husband ended up getting sick from the food. I am extremely frustrated with this store because I have never encountered such rude service and then on top of everything else, my husband and I mysteriously get sick. I am definitely going to make sure that I leave a review everywhere I can and I will also contact the corporate office myself to make sure something is done to this store. I need whoever trains these employees to teach them favorable customer service.

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11:26 pm EST

Taco Bell regular bean burrito w/extra cheese

Here's my review which says it all "This may sound petty, but I'm done with ordering (and paying) for "extra cheese" on my menu item and receiving nothing. I specifically said while ordering "can you PLEASE really add extra cheese because it never actually happens." And of course, I get home and there's actually LESS cheese on my little bean burrito than the regular standard bean burrito. 4th time now. This is a particularly bad location to source your Taco Bell cravings. I would suggest driving to the Monterey St. Taco Bell (also in Morgan Hill) because the Condit Rd. location is wildly inconsistent and can't get it right even if you make it a point to ask. Boooo."

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5:50 pm EST

Taco Bell food

1-19-17
8:02:57pm
order: 204166
cashier:Elias T

Took forever in line, workers moving super slow when I got my food in Drive Thru and got home I live about 10 minutes away, my food was ICE COLD. And guess what I will post on Facebook how terrible the food was and cold and pricey. None of the workers paid attention to customers just texting on their phones, and joking around only one person working in the back. I will never go to this restaurant again.

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8:49 pm EST

Taco Bell customer service and insulted

I have made this complaint be for and I am writing this today to tell you today that if I don't receive a letter of apology soon from the taco bell in madill Oklahoma that I will take this to my local paper and present my story. I want something done.how I was treated by the girl at the cashier and the manager was not acceptable and if I have to I will go local news.my number is [protected] and my address is 12898 Kyla Ln madill Oklahoma 73446.i expect you to call me about this manner and fix this.my name is Tinalee Rolen

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pobarjenkins
Minneapolis, US
Jan 12, 2017 12:09 am EST
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You could contact the location's manager or the corporate office. It is ridiculous to consider going to any newspaper as that will go absolutely nowhere.

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3:56 pm EST

Taco Bell prices

On TV you have commercials for the double wrap taco for $1 but I went to the Taco Bell in New London CT and the price is $1.99 that is false advertising and the employees answer was it is not a corporate company...huh? If you are going to advertise this on TV you should be honest The store in Norwich CT has them for $1 very interesting. This is very dishonest of Taco Bell and they should not put out commercials if they have stores that don't comply with the advertised items.

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pobarjenkins
Minneapolis, US
Jan 09, 2017 10:43 pm EST
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Every commercial states that it is only applicable within participating locations. Taco Bell restaraunts can be franchised, which means they participate in different sales and promotions, and are owned by different people. Pay attention to advertisements.

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12:21 pm EST

Taco Bell customer service

When I went back to get the missing item, I was treated like I was trying to scam them out of the item. They wanted the bag, then the girl from the food prep kept on insisting that the item was made and placed in the bag. Scam for a $2.59 item... Really! I spent that much gas and time just driving back. My kids love taco bells but I think next time I ask them what they want, I will definitely discourage them from this taco bell. Since this is the only taco bell at a reasonable distance...

Very upset and very long time customer of taco bell

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9:31 am EST

Taco Bell service

I was at the East Peoria Il. store on my lunch break because it is quick and easy. ordered my food and waited and waited. everyone after me had already been served. so I asked the colored girl that looked to be a manager if I had been forgotten about. she looked at me and turned away. thinking that she was looking in to it but she was not. so I asked another colored girl if I had been forgotten about. she took my recite and asked the first girl about the order. she said it had already been handed out (but to someone else because I was still standing there). I only have 20 min. lunch break and I was late getting back to work. now I may get wrote up because of this company. they did give me my money back. another girl that had nothing to do with it did apologize. but not the first two girls. I will not be back ever. If I get wrote up because I was late getting back to work (that means I will not get an annual raise due to that rite up) I will be taking other actions (lawyer) due to that store not caring about customers.

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whatyearisthis
, US
Jan 19, 2017 11:55 am EST

Omg. Thank you to the previous commenter on the original complaint. The "colored" thing stood out so much that I didn't care about his bad experience. I HAD to comment on it. I can assume the girl that apologized must have been white being that "colored" wasn't put in front of "girl" in that sentence. (Rolls eyes)
What YEAR are we living in for that term to still be used AND I'm in definitely agreement that the color or tone of someone's skin is insignificant to the quality of customer service. What a shame, original poster...

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Doa
, US
Jan 17, 2017 8:26 am EST

Wow, I always thought that bad customer service could come from anywhere. I got on this site to voice my complaints and ran int this comment! What in the world does one of the girls being "colored" have to do with bad service? Incredible!SHM

Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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