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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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8:35 pm EDT
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Taco Bell lady eating at drive thru very gross

I came thru this Taco Bell around 9 tonight with my boyfriend and son and the girl on the headset wasn't very friendly at first but then seemed ok but then the other lady I'm guessing the manager was eating a Twix right at the drive thru window just putting it in her mouth then she puts our nochoes in the bag and touches our food very gross . We go to this taco all the time

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7:02 pm EDT

Taco Bell managers

Marina and husna are he worst managers ever. They always leave their youngest underaged workers alone in the drive thru. They over work them and they get mad when the underaged workers ask for breaks. Then they never give them help with anything and it's frustrating to have to see that it has caused multiple anxiety attacks amongst the young workers. Fix the problem because it's not the location it's the [censor] running it.

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6:30 pm EDT
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Taco Bell drive thru on howe ave and hurley way

I was in line at the drive thru for 45 mins last night. The address is the one on Howe avenue and Hurley way. Sacramento. ca. this is totally unacceptable. 45 mins my god. And when I finally reached the window. I was not even apologized to about the wait or anything. Didnt even ask if I wanted something free to drink. I will be calling corporate management over this. Thank you

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10:49 am EDT

Taco Bell service never open on time (6 to 8 times!)

I frequent the 3rd and Townsend location (San Francisco) every day since March of 2016. On at lease 6 occasions, they have not been open at 7:00 a.m. and I have been told at times, will not open until 8 or 8:30 a.m. This is frustrating and unprofessional! When the manager Joga, comes to fill in or whatever, it is ALWAYS open on time!

I rely on this Taco Bell for my breakfast and I think Vanesse and Arriana need to be let go if they can't get to work on time! I have complained on numerous occasions about this and will continue to do so until this problem is fixed.

Thank you.
Thomas.[protected]@gmail.com

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9:12 am EDT
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Taco Bell double chalupa

I eat taco bell all the time and when the double chalupa boxes came out I tried one and had barley enough meat in it to be a single chalupa, so I tried it one more time and there was no difference so I am paying for double and getting enough meat for a single. I always get good service at this taco bell but feel that I am being shortchanged when it comes to quanity of food

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2:19 am EDT
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Taco Bell a employee

I eat at your restaurant and you all dont seem to care about your customers complaints. I am very allergic to cigarette smoke. I have written your company several times and have gotten not one reply back so I will just have to go somewhere else to eat I guess. You have an employee that I am for certain smokes marajuana. You can smell it on him and it makes me sick cause I am very allergic to it. The employees name is Deshawn. if I smell it again on him it will be the last time that I dine in. My friend that had dinner even smelled it on him. It is nasty to think that Taco Bell promotes drug usere. Please get back with me as I love your food. Its great. Thanks again J. Harrison

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Update by JudgeJustin
Jul 27, 2017 9:41 am EDT

The employee was not in the wrong and does not use any drugs the person who was at fault name is Damon Zimmerman. He is the drug smoker

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11:57 pm EDT
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Taco Bell employee at north olmsted taco bell

I was calling taco bell and whenever taco bell answered, the phone was making a screeching noise and then go silent. I called off of two phones and it kept happening. I called the third and final time, a lady answered the phone and told me to “[censor] off, call again and i’m calling the cops.” I tried talking and she proceeded to say, “caller id, stop calling”. This was an employee!

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9:00 pm EDT
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Taco Bell order

Purchase smothered burrito and a burrito supreme beef the smothered burrito was perfect the burrito supreme had no beef. Do not want a refund just wanted you to know. Well it says I need to complain more the service was fine this smothered burrito was good but the beef burrito had no beef. As the picture will show. I have eaten there lots of time 70% of the time it is very good the other 30% of the time it is fine. But they always have the meat on the product.

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8:31 pm EDT

Taco Bell the service and eating area

I walked into the Taco Bell on Farmers Lane and Hwy 12 (Santa Rosa, Ca)at 530pm with two young children. I ordered my food and observed the tables to sit at. The tables and floors were filthy. There were maybe 2 other guest at a table. I found 1 of two tables that were even clean enough to sit at with my children. The floors had garbage in several places. My youngest spilled a drink all over the table and floor. I sat at the counter waiting to get help to clean it up. I was given a blue paper towel. I explained it was a bigger mess. I was given one more. A strange man felt so bad for me he went and grabbed napkins to try and help me clean it up. At no point did any employee attempt to help or give me what I needed to clean it up myself. So for the next several minutes this gentleman and I worked together. When we were finished eating I asked to speak to the manager to share the concern for the state of the restaurant. A woman stated she was the acting manager. As I talked to her and got a less than desirable response, a young male employee joined the conversation and said have a nice day. I live near by and eat at this restaurant on occasion. I have never been so appalled by the condition of this store. I expect a response to this complaint immediately as I have recorded the state of this restaurant and will be reporting it to the health officials if it is not resolved.
Thank you, Casey

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6:28 pm EDT
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Taco Bell drug activity

I went to the taco bell located on winston rd store number 029866 lexington nc last night around8:45 9 o'clock, the worker was taking out the trash then a car pulls up then they both entered the workers car made a transaction right in front of the store and got out like nothing happened. The worker drove a white jeep with new england patriots front tag, I will never spend another dime in that store espically with drug activities on and around the premises, I will also be telling everyone I know about the situation as well. The worker was either a white or asian man. I had my kids with me and I did not appreciate what I saw, what my children saw! So I think you all should rewind the camera and take a look for yourselves. Yesterday's date was monday july 24. Thanks in advance

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12:16 pm EDT

Taco Bell wait time

On 7/25/2017 at Taco Bell 027326, 2445 Laurens Rd. Greenville SC I ordered at 12:15:46 and didn't receive it until 12.36 pm on a hour lunch, I witness three individuals leave who ordered after me and instead of letting people know if the wait time they kept taking orders, this was one of my worste experience I ever had at any Taco Bell, for me I'll never return to this one again

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9:47 am EDT
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Taco Bell customer service

Hello,

My name is monica and I have been eating at the taco bell in irving texas for over 10 years. Tonight was the last night I will ever go there again. I felt humiliated & have never felt more disrespected by an employee or a manager in my life. Around 10:16 pm I went through the drive thru and ordered 10 crunchy tacos, 3 crunchy tacos with only meat and cheese and a chili cheese burrito. Before driving off from the screen I noticed that it said only 3 crunchy tacos & another 3 crunchy tacos with no meat and cheese. I said excuse me but the employee was no longer answering on the speaker. When I drive up to the window ready to pay I told the employee that the screen said 3 and 3 tacos but I wanted 10 if he could charge me, he rolled his eyes and closed the windows. Right away I knew he was upset and not happy. He opened the window and said no I cannot do that for you. I said excuse me? You can't charge me for another 7 tacos because I wanted 10. He said no I cannot. I then asked for his supervisor he waved his hand and said she was somewhere in the back and that she told him not to do it. So we said "you mean to tell us that we have to drive around and order again?" he looked at us like we were [censor] didn't answer back. I am hispanic but was born here in the united states I speak perfect english but I felt like he did not like me because of my color. All employees there are from another race. I have friends of all races, I love people! I was never rude. I started feeling upset did not raise my voice asked for corporates phone number I cannot believe his response. He responded with "I don't know the number I just work here gosh" with an attitude and he rolled his eyes and threw his hands in the air. I started feeling an anxiety to cry I was hungry, I worked for 12 hours. Crunchy tacos sounded perfect for a quick dinner. I was crushed because I immediately knew I could never come back to this location ever! I have never been treated like that by a family member by anyone. I stayed calm holding my tears in and asked for a supervisor. He closes the window and brings her. She asked what's the problem, I explained what happened and she had nothing to say, the employee kept mumbling behind her that I didn't ask for 10 tacos that I was lying... It's just tacos and I had my card ready to pay? Why would I lie? I never said I demand free food after this. The supervisor had to hold the employee back it seemed like he was ready to jump out the window and attack me. I told her he was very unprofessional and I could not believe the way he treated me and that I was going to write corporate. Sometimes these emails mean nothing but honestly me writing this message is making me feel better and I am hoping to get a response. I ask for nothing in return but honestly and apology because I hope that no one gets treated like specially customers that truly enjoy your food and have nothing bad to say about it. I will never return to that location although it is only 5 minutes away from my home. All this time my husband was in the car and when the employee acted like he was going to attack me my husband did said "we just wanted 10 [censor] tacos" and you refused to ring it up and charge us again. I didn't want this to go further I said sorry I will not be taking my order I will writing corporate and said sorry about all this and drove off.

I might not ever hear back, I spend about 2k or so a year at this location which is nothing I know but if someone ever reads this. Customer service is everything. Happy customers are loyal and proud. I always snapchat my food and always check into your location, I feel like a fool. I hope no one else has ever been treated like I was tonight.

This was the location that caused me an anxiety attack and tears for almost 3 hours.

3321 n belt line rd. Irving, tx [protected]

I sent this exact email to your facebook customer service on july 10th but they have not been able to resolve anything. It feels as if I am just another customer and the way I was treated was nothing. I did not go through all that to not be heard. It was completely unnacceptable and someone besides the manager needs to be made away or how this store is treating their customers.

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10:25 pm EDT

Taco Bell general manager

I'm reporting a manager that work at the taco bell in port st. Lucie on us1. Her name is irene jeronimo but goes by the name of "carolina" i'm addressing the fact that this woman is very unprofessional as her job being a manager. She acts different toward every employee. She doesn't allow "employee meals" for the employee's to get a meal discount for working there. I've been working there for almost a year and it's been ups and downs working with her. I can't get along with someone who act like a prejudice person. She's for her own kind more than she is for others. Her attitide is horrible and is very disrespectful. Demands respect but doesn't show respect to others. I feel like she need to be replaced because I can't work with someone like her.

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10:01 pm EDT

Taco Bell fast food

Hello my name is Kirsten Cook, I purchased a Chulupa Box at one of your restaurants in Palestine, Texas on my lunch break. When I went back to my place of employment to eat, I experienced and nasty taste in my food, so I spit it out and noticed it was a usual bug. It totally grossed me out. So I took it back, ur employees there didn't show me any kind of concern about what I have experienced with your company. They refunded my money and sent me on my way. It made me feel some kind of way. I pray that your company handle this matter, because I hate for someone to get very sick..
Sincerely yours,
Kirsten Cook

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11:22 am EDT

Taco Bell service

Yesterday i went to Taco bell at 444 N Bolingbrook Dr, Bolingbrook, IL 60440 and ordered bean burrito many time i told the associate just bean and veggies burrito without any meet. After repeating 2-3 time and also confirming at delivery that its bean and veggies burrito, after a bite i realised its include meet. When i went back as told talk to the manager he is very harsh and took my receipt and gave me bean burrito when i told him why he gave me meet burrito he keep quite and even didnt apologies for his mistake. It heart we are very religious and we don't eat meet after repeating many time if we get the burritos with meet then what kind of services Taco Bell is providing. When i ask for my receipt he said he trash it and could not find and was busy with take other order and ignored me. The service at this location is very very pathetic

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11:50 pm EDT

Taco Bell service

I pulled up to the intercom at 10:45, and was told we closed due to being short staffed. This is not my first time at this Taco Bell & every time I show up there is only 2 people working, same as tonight! So what's up with the staffing? I had to settle for Wendy's & I hate that crap! Very disappointed Taco Bell! Close early because your employees are lazy!
Below is the address to this Taco Bell!

1889 Perimeter Rd
Saint Paul, MN 55113
United States

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3:04 pm EDT

Taco Bell short staffed

Taco bell # 030146 on IH35 and William Cannon. I was just told it would take 10 to 15 minutes to make my order in the Drive-Thru. before they even took my order they were already brushing us off. There's only seven cars in the parking lot and I know all of the workers didn't ride the bus. They need help at this store or a manager to regulate staff and production.

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Anita Bawnghit
, US
Jul 23, 2017 3:37 pm EDT

You're so smart, go apply for the job

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11:41 am EDT

Taco Bell extremely poor service

9442 SR 52 Hudson, FL 34669 - My friend and I pulled up when an employee named Chloe B. ran up to the door and locked us out. We were not going to dine in; only a to go order & it is posted dining area closes at 10 pm. We went through the drive through and was dismissed by the blonde manager working that night after I told her what happened she said she told her to close the door and then the manager closed the window on me! If I do not get satisfaction; an apology from that manager or something I am taking this to Twitter, Instagram, Facebook, Yelp and Snapchat! This is ridiculous!

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8:24 am EDT
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Taco Bell assistant manager very rude and spiteful

Hello I've been employed with taco Bell for about two years Now.. I have noticed that there are way too many shortcuts being taken, when it comes to prepared food and Customer satisfaction. I am currently still on Roster but soon will be leaving to Find a better Job. Management at this store needs to be evaluated, the Assistant Manager is Very Rude and spiteful, I've witnessed a few good employees lose thier Job because of Personal Discrimination. The General Manager has too many Friends as employees, and it shows during shifts were there are times where we neglect customers, results from crew members childish behavior. Unexplained Safe/Drawer money shortages sometimes are never recovered, just looked over. I advise someone to follow-up on these notes. I would like to see better Management, which will lead to a better Team and ultimately Bring better feedback. (Milwaukee Wi, ) Port Washington Rd

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Update by Crispy87
Jul 23, 2017 8:37 am EDT

If this is Looked over and taken as a Joke, I will be forced to take things to the next Level. I feel it is inappropriate to have these type of people managing a Restaurant. Irresponsible and Immature. Announcing when you guys are having Core Visits has help this Store survive, giving this store a heads up on critical visits. That's an issue customers should know

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7:59 am EDT

Taco Bell employee

I went to toca bell this morning July 23rd at 8:14 a.m. There was a big tall black girl sweeping the parking lot as I start up to order my food it was like she intentionally went towards the intercom to sweep I just figured there's something important over there and waited for her to slowly move I start up to the front window to get my food and There She is again it's not like she did not know I was going to be pulling around she gets all the way up to the front window that fast but yet again slowly moving out of the way like she is sweeping up something so after I stop at the window she proceeds to get as close to the other side of my car as she could and just stands there and stares I have never been so uncomfortable in my life my two kids in the backseat even asked what she wanted I told them I was not sure what she was doing that's how bad it was and I do not understand what she was doing and what was so important under my car that could not wait considering there's a whole parking lot me and my family eat at Taco Bell at least 3 times a week and the last Sunday morning I had gone there she was there and handed me my food through the window for some reason because she wasn't the one taking my money but she gave me a look and just handed me my bag and never said a word I'm not really sure what her problem is but I really do hope something is done and no I do not know her and she does not know me I do understand that sometimes it's hard to tell when it's a true complaint but but maybe from the day and the time I have provided the complaint can be confirmed from a camera or something thank you

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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