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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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J
9:39 pm EST

Taco Bell customer service

I ordered or plain bean and cheese burritos. I received one plain bean and cheese burrito and 3 bean and cheese burritos with red sauce and onions. I also ordered two cinnamon twist and I only received one. I am very disappointed witho I also ordered two cinnamon twist and I only received one. I am very disappointed I payed for something I didn't order.

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K
4:43 pm EST
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Taco Bell triple layer nachos

The Taco Bell in Wingate, North Carolina has multiple times slacked on the triple layer nachos. This time they gave me the "bottom of the bag" nachos where i just have crumbs. I have also asked everytime I have gone there for no meat beans instead, I check my order each time and 1/4 times I have to return it because my meal still will have meat on it

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T
9:12 am EST

Taco Bell horrible tacos - very little meat, I could count the slivers of cheese

We went to Taco Bell on Wise Avenue in Dundalk (Baltimore) Maryland 21222. I ordered two hard-shelled tacos. I got a LETTUCE taco. Seriously. The meat barely covered the bottom of the taco and was such a thin layer. There were a few slivers of cheese on the taco. Yes, I could count them there were so few. It was pathetic. I complained to the manager. I had to wait for a while to get a little more cheese. Needless to say, we won't be coming back. PATHETIC.

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A
11:33 am EDT

Taco Bell employees

There is a manager who is using drugs and threatening the lives of other employees while at the establishment. The same manager is also drinking on the job and being inappropriate with his employees and customers when they come into the establishment. The employees use inappropriate language in front of the customers and the food is always messed up when ordered.

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U
10:44 pm EDT
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Taco Bell drive thru service / 2 beef supreme burritos

Went to drive thru. Ordered 2 beef supreme burritos with no beans. Attendant asked if I wanted extra beef. I said yes. Was charged 50 cents extra for each. Service was SLOW. Got to window. Female attendant had no gloves. Kept rubbing her face and eyes in particular. Made change. Did NOT wear gloves. Assisted man making orders by going to get tomatoes. Disgusting. Touched food and napkins. Handed to me. Very unsanitary.

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Update by Used2luvtacobell
Nov 02, 2018 10:46 pm EDT

Would appreciate follow up from management.

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L
10:27 pm EDT

Taco Bell Service

I live in magnolia Texas and the Taco Bell we have is horrible! I visited there tonight 11/02/2018 and ordered bean burritos and they told me they were out of beans so I then ordered 2 soft tacos and 4 hard tacos the food was cold, tortillas were hard and the cheese was lumpy and disgusting! This is the third time I have had issues here this place can never get it together! I would like someone to contact me back please. My email is [protected]@att.net

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R
7:06 pm EDT

Taco Bell Incomplete order received

I went to the Taco Bell in Flowood, MS and ordered 2 chicken quesadillas and was charged for those two 2 quesadillas. When I got home, I realized I only got 1 poorly made and cold quesadilla..

This Taco Bell location has always had such poor customer service and always messes up my orders. I feel ripped off and disappointed. I'll avoid this taco bell from now on.

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L
8:22 pm EDT

Taco Bell cinnamon crisp in $5.99 chalupa box.

Stopped at Taco Bell on the corner of Windmill & Pecos roads in Henderson, NV. Bought 2 of the special double chalupa boxes with the cinnamon crisps. The cinnamon crisps are inedible. They smell like rancid oil and are so bitter and bad tasting we had to throw them away. I suggest you have them check the expire date on the oil used at that location. I love churros and normally cinnamon crisps but these smell so bad and taste even worse. How disappointing😖☹️😝 plus they charge $1 more then the tv ads.

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T
6:56 pm EDT

Taco Bell order

It's halloween and I did not want to cook tonight, stopped at Taco Bell/KFC to grab dinner - my sons burritos were both wrong (it's honestly like they don't pay attention to what we order bc this particular store they never get his burritos correct) and my husband and I both got $5 boxes with grilled chicken - 1st they had no grilled breasts ready so I settled for a grilled wing & drumstick - both we're super dry like beef jerkey and barely warm, very disappointing dinner... only
Reason for 2 stars is the girl was polite.

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D
8:19 am EDT

Taco Bell unethical behaviour

On 10.30.2018 I visited the taco bell located in Natchez, Ms (004309). I received the most atrocious customer service of my LIFE. I pull up to the drive thru window to order my normal favorites, (6 items). As I get to the end of my order I hear someone thru the intercom say "WITH HIS FAT [censored]". I was appalled. I could not believe this. Being a large guy I was completely embarrassed and felt discriminated against. I have had battles with depression as well, and to go to one of my favorite establishments and hear this actually made me want to cry. I got to the first window. This girl seemed nice and genuinely concerned about this happening to me. I asked for the manager she ran and got the manager. I told the manager what happened and she said she would address the issue. She didn't offer me anything at all to make me feel better, just proceeded to take my card to satisfy the price of my order. I got to the last window to pick up my food, the girl who took my order nor the girl she was speaking with over the intercom felt it appropriate to apologize for me. This is a total example of discrimination, and hate. I couldn't even enjoy my food. I teared up on the way home and gave the food to my brother. This one of the most horrible experiences of my life at a fast food restaurant. I will never go back to a taco bell if this is how you guys will treat your customers. It is not right to belittle or talk about someone through the intercom!.

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K
12:41 am EDT
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Taco Bell everything

The food at 3500 macCorkle Ave in Charleston WV taco Bell was old and dry the taco shell was stail and hard as a brick. We asked no tomatoes or lettuce and both was on the meal. My chicken was just as hard as the taco shell and it's was dark drown and dry. They girl who served us was fried out of her mind on who knows what ! This is called for I paid for my meal so as a PAYING customer I at least deserve a fresh meal that I am able to chew without breaking a tooth or jaw ! I will never go back there and will never give a good review about that store if it is that nasty they need shut down and better staff that knows how to make a fresh meal it's not that hard !

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R
8:28 pm EDT
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Taco Bell service

I went to a Taco Bell I normally don't go to, after getting off of work. I pulled up to the window the young man opened the window I said hi he did not respond, told me the amount I owed and then looked down at my security uniform, after handing him the money he walked to the back and a few seconds later returned with another young man and looked at me through the window. The one walked back I guess to make my order it took longer than it should, when I received my order I drove off and stopped down the street to look at the food. The first taco on top looked fine but the other two looked like they spit on them. When I got home I just threw it away. I'm retired from the Travis county sheriffs department, and now work for them as security, if you want more detailed information I would be glad to talk on the phone. Thank you.

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C
5:39 pm EDT
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Taco Bell cheese quesadilla

Hi I always get the cheese quesadilla when I go to Taco Bell and I was eating my 3rd peice and it tasted like straight up plastic! I never complain but I'm worried! Because I swallowed it and noticed it after I tried to throw it up but I can't. :( let the location know ! The location is 9008 Holly Rd
Grand Blanc, MI 48439
United States. My stomach does feel a little upset

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S
2:50 am EDT
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Taco Bell freezes

I live in Port Hueneme, CA, and I have been experiencing horrid service at the Port Hueneme Taco Bell. I frequently visit Taco Bell, it's close by so it's an easy choice. The past few weeks that I've gone, their freezes are always not working. Although I usually go through the drive through, I decided to go inside. Right away when I ask for a freeze, I'm being told they don't work. This has been a repeated occurrence and frankly I believe the workers don't want to serve the freezes. The girl who works there is constantly sitting off somewhere in the back, and doesn't seem to be working. I don't understand why you advertise having freezes when your workers clearly don't want to serve them. I am deeply upset and would like some sort of action to happen. Thank you.

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Update by Sabrina Z
Oct 30, 2018 2:52 am EDT

Horrible service at the Port Hueneme Taco Bell in California!

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T
4:47 pm EDT
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Taco Bell unavailable menu item

We used to go to your Hendersonville Road, Skyland/Asheville location 1-2 times a week. Have not been back for about 6 weeks now although we now go to the Hendersonville NC location because we are Taco Bell FANS! We always get the same thing, three of your #3's and a #5. We have also enjoyed your various flavors of Freezes. That is the problem with the Hendersonville Road location. The Freeze machine is never working and we like to get 4 of those with our meals. Most times when we ordered, the cashier had to find out if it was working. Great communication and shift prep there! Just thought you would like to know because that is such a great product and it of course needs to be available. Thanks for listening!

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D
2:20 pm EDT
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Taco Bell plastic in my burrito

I went to Taco Bell in the city of Beaumont, California on October 27th, 2018. I went through the drive thru and ordered a chalupa box, two double decker tacos, two cheesy bean and rice burritos, a beefy frito burrito, chips and cheese and a large pepsi. When we were able to start enjoying our meals, I noticed that I did not get my beefy frito burrito. Instead we were given three cheesy bean and rice burritos. I was disappointed but took one of the burritos to eat. About three bites in, I felt something a little hard in my mouth. When I pulled it out of my mouth, I realized it was a piece of plastic! My family was very saddened by this, number one because I could have swallowed that plastic, number two, we hadn't eaten all day and we ended up throwing everything we ordered away because we did not trust what could be in the other food. When I went to look for the receipt, there was not one. I am very disappointed in the way your food handlers deal with the food that is going out to your customers. Not only would I like to be compensated for my loss, I would like a little more. Again I could have swallowed that plastic. I look forward to hearing from you as soon as possible.

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J
12:55 pm EDT

Taco Bell customer service

I'm only complaining cause this is at least the 3rd time I have had issues at this location. Previously I have waited at the drive through, FAR after their open time and haven't been helped. Tried to go in, but someone comes to the door go and says they aren't open cause the manager didn't show up. This has happened more than once. Today the same thing happened but I was able to enter. I told the 2 employees that I had been waiting in the drive through for a while. They looked at each other, shrugged their shoulders and said nothing. I continued to order my breakfast, as the one employee continues to take my order and tells me it's his second day. Then goes to make my food while the other one goes to the restroom. He comes back and says he doesn't know what he is doing so is looking for a picture up on the order board so he knows what might go on it, because "no one seems to want to help him"...eventually the lady who was sitting in the dining area on her cellphone got up and helped him while still on her phone.

I'm not one to complain, but it's a regular occurrence that this happens.

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J
5:55 pm EDT

Taco Bell staff

My husband and I went to Taco Bell in Greenwood, IN and was never greeted by the manager or other employees. A few of the workers looked our way and seen us standing at the counter waiting to order but they just went about their business. I noticed the manager was one of those employees that just looked at us and walked the other way. Now my husband and I stood at the counter for 15 minutes waiting for someone to take our order another 5 minutes passed still no-one came to take our order. We endes up just leaving and going to a different restaurant. While we was standing there for a total of 20 minutes not one time did anybody say we will be with you in a minute. We will NEVER go back to that Taco Bell. I would rather drive all the way across town to get to a Taco Bell then to return to this one.

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R
6:09 pm EDT

Taco Bell poor order handling

To save time I tried online ordering for the first time. Order went thru perfectly and pickup time was entered. I arrived 4:50 pm for 5pm pickup and was told to wait for the order. I waited, and waited, and at 5:15pm asked where was the order? The cashier went to the rear, spoke to someone and returned to serve others at the counter. I must also add that between 5 and 5:15pm four people walked in from outside and were served their food. At 5:25pm I again asked for the order and again the cashier spoke to someone in the back. I asked for the manager and requested a refund as the order had already been paid. The manager issued me a refund and before I left I asked her what was the problem? She stated that she didn't know...
There were 7 people working in the food prep area and one on the floor wiping tables. I left the restaurant and went elsewhere for dinner.

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M
8:51 pm EDT
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Taco Bell food presentation, service, overall professional of staff

Me and my wife frequent this restaurant quite a bit just tonight was probably the worst experience we have had the food was awful .service was awful by the pictures you can tell what our service was like very unprofessional .the way they took our order the way they handle the money transaction it was just a very unprofessional night we we did not eat the food fairing what it will taste like by the pictures you can tell and probably wasn't going to be appetizing I'm hoping this is not the type of service you are promoting for your business

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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