Taco Bell
reviews and complaints

I am a vegetarian who doesn't eat meat at all especially beef. I had beef bits in my Mexican pizza which I had said substitute beans instead of beef. When I had received my food the cheese wasn't even baked properly. It was as if they put it in and took it out right away.
I would appreciate it if they told the employees to correct that for any other future customers.

I went through the drive thru and ordered 2 shredded chicken hard shell tacos as I normally do. They're usually delicious and the chicken is always great. However, I went through the drivethru tonight and have no idea what in the world I received. First of all, as soon as I opened the first taco the smell coming out of it was HORRIBLE. I immediately knew something was not right... I didn't know what hit me. I opened the taco and saw BLACK chicken and pulled it out and this is what I got. Absolutely disgusting. In both tacos. I don't even know if this is chicken. I have never seen or smelled anything like it.

At around 5 pm Saturday, September 22nd I was at the Taco Bell located at 45201 Schoenherr in Utica. I had paid a male teenager a $20.00 bill for my order of $10.95. I was given back $4.05 change. I noticed that he had rung up that I had paid $15.00 on the receipt. This was discovered when I had arrived home with my order. So I immediately returned to the restaurant to talk with a female manager.

She explained that they would have to check the register to check if the billing was accurate. She was not happy to handle my problem. After about 5 minutes a female employee explained that the register was accurate. With not an apology or a show of common courtesy towards me. I did not think that I would get my money back but I had tried anyway. The drive-thru male teenager employee had pocketed my $5.00.

So one needs to check the receipt and make sure that the numbers match up or one may find that he/she has been robbed. It is only $5.00 but Taco Bell employees or any fast food drive thru employees may be indiscriminately robbing customers. If I was paying attention when I was still at the drive-thru window I may have been able to call him out on it.

At 9:10 last night 9/17/18, I had a horrible customer service experience with your store manager in Maumelle AR, store number 027494. My order number was 315098 and Alex was my cashier. Alex S. was wonderful, he was pleasant and showed an interest in doing a good job. However, there was a mixup on one of the items I ordered. I ordered black beans in place of the meat on my nacho supreme and Alex listed ‘light beans' instead. I admit that I didn't catch the mistake in the reader board. However, once home my wife and I realized the error. My wife also ordered 2 servings of your pintos without cheese. When we looked in the containers we realized that they placed bean juice in both containers. I took pictures of both because it was hard to believe that an individual didn't take enough pride in what they were doing to at least restock the pintos if it was needed. I called back to the store and was placed on the phone with Sheila the manager on duty. She was horrible!
Sheila accepted no blame or responsibility was unapologetic, showed no empathy, raised her voice and offered no resolve of my issue. At this point my wife and I drove back to the store to get a refund on the beans and to show her what was served. Sheila was nonchalant and dismissive in her tone and didn't apologize once! If that's a representation of how your management is trained to handle customer issues then I don't blame her. However, if she's trained to handle customer issues in a courteous and professionally manner and chose not to do so...then she's the wrong person to have representing your franchise and store.

She was rude, short, raised her voice and was very condescending.

My fault does not lie on Ms. Stephanie alone. I have a serious issue with your corporate standards when it comes to pricing and fairness. My family and I are vegetarians and will only do the black beans that you serve in our taco's, burritos etc... My issue is that we are charged to replace the meat. We don't order items with beans in conjunction with the meat, we order in lieu of the meat. I find it very unfair to pay extra for attempting to live a healthier lifestyle. We pay extra for the beans and yet you've loss nothing as far as inventory on the meat. You're getting paid twice for an item. Do you charge for the meat on your items? No, it comes with it, the price is baked in. However, when items are removed do you charge less? When a request for No tomatoes or No lettuce is made do you reduce the price? Why not just charge for a shell and EVERYONE pays extra for what they want in the shell? That's fair right?
I challenge your corporation to do better. The landscape is changing and their are a lot of people transitioning to vegetarian and vegan based diets. It would behoove you to get in front and show a willingness to offer items and work with those of us that chose a healthier diet. Thank you for you time and consideration.
I've sent a complaint to the store which I'm sure this horrible manager intercepted.

On Sept. 16 I ordered two chalupas at the 031850 American Canyon Taco Bell in California. My son is a vegetarian and can't eat sour cream. The order was sub the beef for beans and NO sour cream. I arrived home and my son said he couldn't eat it the food because there was sour cream. I was so angry. This is the third time they have gotten the order wrong. I live on Crawford so it's my gas that is wasted again. So I called up and told the guy they will have to deliver my order because is the third time my order is wrong. The guy said they don't deliver. So I slammed the phone. Inexcusable-they messed the order they need to fix it! So I went today, on Sunday, 9/23/14 at 6:20 pm and this guy said: "so you're the one that slammed the phone on me." I said yes, I was so angry. He went to put the order together and said: "this is the last time I will fix your order." I said what? My son is allergic to sour cream; he couldn't even eat that night. He said "I get it" and I said NO you don't get it-in a loud voice, but no screaming, I said you will fix the order. He said "no one talks to me that way, " I said you are full of [censored]. He said "get out or I will call the cops on you, " I said GO AHEAD. The two customers that were there said: "that guy is something else." One of the employees said, "I am sorry for his behavior." I said I am filing a formal complaint and posting my Yelp review and will be talking to the American Canyon taco bell manager. He came back out and said "get out! You will not talk to my employees like that." I said they are not your employees you wanna be manager. So first of all if you people make a mistake you need to fix it. You don't get to tell people that you've wronged that you won't fix your error. Second of all you don't threaten people and say you're going to call the cops because a female stood up to you. Third, no one talks about my kids. If my child is vegetarian and can't eat sour cream you should get the order right! If you can't make substitutions, you need to say so I don't waste my time, money, gas and patience. This behavior is totally unacceptable and this guy is a total male chauvinist pig. God only knows how he treats those poor women who work there. Someone has to stand up to this guy. I will not be going there again until he is fired. He is bad for business and I am going to make sure everyone hears about this. You people need to get rid of this guy fast. Also, he personally went to make my order. I will not be letting my son eat it because he may have poisoned the food or urinated or spat on the food. He looks like a total uneducated angry character. Watch out for this guy he is going to be the next gun shooter. He is totally out of control. You totally need to investigate this and talk to the other workers about this guy without reprisals. For the safety of others, you need to do this ASAP.

9/23/18 at 5:55pm
Store number #029263
Order #397807
Salem, MA

Wrong food order received in drive thru. Ask for 2 soft shell supreme tacos ($2.50/ea) and got 2 soft shell sloppy tacos with meat and cheese. Horrible. I called the store when I got home and they asked me to come back. Seriously? Manager was rude (Brittany) and told me to report to this website or bring back the tacos.

Refund plus a gift certificate please.

Hello Taco Bell, I'm from Windsor Ontario and we order Taco Bell a lot, my last two experiences haven't been great at all! My
Last experience at the Huron church Windsor Ontario location was horrible. The tacos were soaked and they were not very busy.. we had a big order and the messed up the dorito and gave us a just tacos. But besides that everything was soaked ! The fry surpreme box was even soaked and fell apart. Then the soft tacos were soaked we couldn't eat them . Everything was soggy and gross ! It was also night time so they were closing and I didn't realize until I was home which is far away from that taco bell

I love my local Taco Bell but since about January 2018 the quality of service has sharply declined. On 9/23/18 I sat in a drive through for 25 minutes before leaving without paying after an entire line in the drive through Had also driven off. This is the only Taco Bell I've ever been to that has had these type of problems. I don't really expect anything, I just felt that corporate should know.

I arrived at Taco Bell on baymeadows in Jacksonville fl at 1:41am. The person at the window ran to away from window and allowed me to sit there for almost 5 minutes. I knocked on window a few times finally a woman came and said that they were closed. I asked although the website and the window says 2am and she said yes we close at 1:45. I asked so if I contact corporate they'll tell me you all close at 1:45 and she said I don't k ow what they will tell you but we're closed and we don't have any food.

Picked up a mini beef quesadilla and a spicy tostada . Asked for no tomatoes because I am allergic . I got home and the quesadilla had CHICKEN inside .. which is totally bizarre and the tostada has tomatoes .. so I can't eat anything I ordered . Not too happy. It is too late to bring it back or else I would, I work in costumer service and I understand mistakes happen but ck in a mini beef quesadilla ? Just feel like no one cared at all

9/21, approx. 6:30, Boise on Broadway
We ordered a $5 box and 3 Ranch tacos.
We received a soft taco so spicy hot we couldn't eat it, 2 quesadillas, 1 small burrito and a bean taco with soft tortilla wrapped around it.
We are unsatisfied with what we were given and would appreciate getting the food we actually ordered without additional cost on our next visit.
We tried calling but no one is answering phone.
Sincerely,
Duane and Beverly Mayfield
[protected]@yahoo.com

Went thru the drive thru tonight 9/21/18. get to where we were going only to find out that we are missing a cinnamon twist and the hot sauce he specifically asked me if i wanted. Very upsetting to get where you are going and do not have all the food you ordered and paid for. This is nowhere near the first time at this location to be missing food just the first time i've taken the time to complain. I'm sure by now they have shorted me at least 10 Cin Twists and soft tacos over the times. It's ridiculous why they cannot read a ticket and put the items into the bag -- it's not that difficult!

I am a former tacobell employee with store Maple Ave zanesville Ohio. the general manager is very rude to her employees, calling them harsh names . not letting employees get enough time for breaks. it's a job that definitely doesn't pay enough to deal with the disrespect on a daily basis. People wonder why they never have enough workers to cover shifts and this is why. No one wants to work in a horrid environment.

80% of the time I deicde to come here my order is messed up in some way or something is forgetten. Getting really sick of it and coupons don't solve everything, just do it right the first time. Why ask if the screen is correct when you don't read and follow it? Why ask for sauces at the window if you aren't actually going to hand them out? Ridiculous and quite frankly very annoying.

I paid for a $6 box, which would be fine except that the meat on the chalupa and crunchy taco was barely there. Both the first and last bite had no meat in it, so there was literally only a small amount of meat in the center. Once I spread that out across the shell, there was so little meat that I felt scammed for paying $6. If you can't afford to put meat on the whole product, then you guys probably shouldn't sell the damn things. I'm used to you guys being stingy with the amount of products used in general, but could you at least give me the amount I paid for? The lady at the drive thru window was super sweet and attentive, so customer service was on point. You guys need to step up your game on using the proper amount of meat in products. This is far from the first time I've had this problem and it happens at almost every location near me, so that to me seems like it's corporate telling employees to go easy on meat products, and now it's turned into scamming customers by saving on food costs, but continuing to charge us for the products we're barely getting.

Tacos had a minimal amount of ingredients. Maybe enough to scoop together and get one small bite. If I wanted to eat a plain shell I would buy them at store. This is ridiculous and you are ripping people off. Not wasting my money with you anymore. Something needs to be done. Get corporate in on undercover boss and just see how terrible your company treats people. As in: not washing hands after bathroom, not wearing gloves preparing food, rude service.

I never tried your triple double crunch wrap box until last week. As I ate the wrapped sandwich I looked it closely and was wondering if it was a vegetarian wrap since there was no meat and only a very thin layer of beans that were barely noticeable. I wasn't sure what was supposed to be in this wrap until I saw the commercial and realized what I was given looked nothing like what you show in the commercial. I'm not shocked at the false advertisement but this is very dishonest. I actually like your fast food restaurant but this was extremely unsatisfying.

When the crew changed shift, changed positions, the 'on-coming' crew wiped all of the previous standing orders from the video screens in the food assembly area. The 'new' crew then proceeded to process 'new' orders that were posted when they came on duty. Customers who ordered before shift change were left waiting for their orders to be filled, which never happened. After waiting about 20 minutes they began to inquire as to where their food orders were, since later arrivals were receiving their orders. The new shift manager could find any evidence of the older orders, luckily the waiting customers had their receipts in hand. The manger then had the order assemblers stop processing new orders & fill the orders for those awaiting from the previous shift. We waited anywhere from over 20 minutes to about 45 minutes. Some people were late for their next activity since they thought they were grabbing a quick bit to eat while they were going to their net appointments.
Taco Bell needs to place another employee in the food assembly area with the sole job of clearing filled orders from the video screen. TB should only give the food assemblers access to the screens to either go forward or go backward to read the customers orders. Take away the food assemblers ability to wipe the video screen clear, & give that authority to that 'new' food service employee. Make his/her pay the same as an order assembler plus an extra $.10 more. That employee would be the only one, in addition to the manager, to wipe an order off the video screen. Order assemblers would "call out" that an order number was completed before progressing to a new order, then the order manager would wipe that order clear.

On 19/9/2018, at approx 4:16 pm order#288215, I ordered a Nacho Supreme and 6 Crunchy Tacos. The Nacho Supreme cost $2.79. The picture on the order board of the Nacho Supreme is like I remember seeing and eating. The product which was produced was about half the size of the picture but cost the same price, What a dupe here! I am requesting a refund ($2.79) and the signage at this particular establishment be changed to accurately reflect what they are selling:

Taco Bell 017007
12721 Harbor Drive
Lake Ridge VA 22192
[protected]

I just came to this taco bell location, went tru the drive trough. I was missing an item on my order so I went inside, the manager was really cool and requested the kitchen to make my food. As I was waiting there( took a good 15 minutes) I notice one of the kitchen employees is making the food w/o gloves... At first I was like maybe he has clear gloves so I keep staring at him. The guy literally licked his hand to remove some sauce had slipped or whatever, and then continued to make a customer's burrito, he then comes and hands the food the customer and I can SEE AT A CLOSE DISTANCE THUS GUY HAS NO GLOVES AT ALL. I then tell the cashier "Hey is this guy not supposed to weat gloves"... she said yes but takes no action, After I obviously got upset and started saying that this is disgusting and I'm not taking my food I can see the guy putting some blue, bright [censored] gloves on.
Honestly, I didn't eat my food, just drop the receipt and walked out w/o my refund but my friends did since Inwas the only one in the store and they waited 15 minutes outside. I legit saw him licking his hand, making a burrito and giving it directly to a customer!

Never going back to this location nor Taco Bell overall. You guys are disgusting for allowing your personal to do this, I wish I had recorded the incident. Check your cameras, that was 10 minutes ago from now

Location 11007 N dale mabry Hwy Tampa Fl 33614