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Taco Belldrive-thru service/ unavailable

1
F Nov 28, 2017

I am not one to leave a complaint, ever. I have left compliments, but never a complaint. Tonight I stopped at the Taco Bell location on Larkin Ave in Joliet, IL 60436 at 12:29am. As I approached the drive thru the 2 cars in front of me drove right through, past the speaker. As I came up to the speaker the woman said, "our systems are down for 15 mins, if you want to wait pull around to the parking lot." So I drive around no one is waiting. 3 more cars pull up to the speaker and then leave. I decide to take a quick ride and come back. I pull back up to the speaker 11 minutes later. The woman at the speaker says, "our systems are down, if you want to wait pull around to the parking lot." So I ask her, "How long will they be down for?" She says, "15 minutes!" I then tell her, "I was just here 11-12 minutes ago and you said 15 minutes then. Is it going to be another 15 minutes?" After a long pause she says, "Yuuup! I'm going to have someone look at it." Confused, I ask her "do you have Taco Bell's customer service number?" She says, "Nope! Don't know it!" I tell her "I will look it up and call them." She says, "Whatever. Go ahead then." I drive to the window and no one is at the window, register, or anywhere in the back. I drive around to the front and all 3 workers are laying around lounging on the seats and benches, looking at their phones. I pull my phone out to take a picture and they all sit up and the one woman in the middle starts waving and smiling. My husband, 4 children, and I used to go to Taco Bell a few times a week, whether it be for lunch or dinner. But it has been fewer and fewer times lately, as a result of the bad service and cold food we have received. I can honestly say, we will not be back for a very, very, very long time. There are way too many places with good service to waste our time and money on Taco Bell anymore. I really hope someone sees this and can fix the problem before you lose more customers.

Taco Bell
Taco Bell
Taco Bell

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