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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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S
12:37 am EDT
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Taco Bell gave me the wrong order

I was at the taco bell in edgewater Colorado I went to the drive thru and had today wait about 7 minutes before that took my order and kept telling the guy at the drive thru hello he told me that he would be with me in Just a minute well 3 minutes went by and still no response from him in the drive thru I said hello 1 more time and he answered back and said I Will be with u and when he finally took my order I ordered 4 crunchy tacos and 1 beef burrito supreme and when I got home I opened up 1 taco and it was the wrong order and by the time I drove back to taco bell thay were closed and I got stuck with someone else's order wasn't to happy with there service the time of the order was at 9:05pm and the order number on the ticket was 366117 and the cashiers name was Anthony r he also had a smirk on his face like it was funny.

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11:45 pm EDT
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Taco Bell taco supreme

Hi,
I am Vegan and and I have went to Taco Bell several times and ordered my items with no beef, no cheese, and no sour cream. I asked to substitute the meat for Spanish rice. I understand that the employees do not like that, obviously, but I just had neck surgery and Taco Bell is the closest fast food restaurant to my house. I am not supposed to be driving Either.

Your employee named Mike that works the day shift came out and asked me if I had ever had a bacon cheeseburger... I was very upset to hear that.

Tonight I went there to order a soft taco supreme with no beef. I got home and there was beef on it, as usual.

I didn't take it back because it's after 11:00 p.m. and I don't feel like driving this late, So I threw it away as I always do. Just so that Taco Bell is aware, there are many Vegans in this world, and if you can't accommodate the simple specifics that we are requesting, then I am Done with Taco Bell.

I am in the retail business myself, and as we all know the customer comes First.

I would just ask to please talk to your team about this, As I don't want any other Vegan to have to go through what I have gone through.

Especially with the Harsh remarks from your staff, teasing me about my Vegan lifestyle.

Please have someone get back-to me about this unfortunate matter.

Thank you,
Ms. Clark

Phone # [protected]
Please keep this number confidential.

Thank you.

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8:39 pm EDT
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Taco Bell nacho bell grande

Asked for no tomato, no beans, asked that the meat and cheese be separate from chips. I received maybe bites of meat and cheese together. Also overheard someone through the microphone say they're asking for too much. Got to the window asked for sauce and didn't receive any. Also asked for cheesy potatoes and didn't receive any forks. I'm sure I'm not supposed to eat them with my hands. Rude seevice

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12:25 pm EDT
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Taco Bell 1 soft taco 2 hard tacos

I called and spoke with customer service already but I wanted to show you what I pulled out of my bag when I got to work to eat. The shells are ice cold the meat is cold there's no sour cream on them and I paid 1.20 for there to be sour cream on all of them. One of the hard shell tacos has almost no meat in. I waited at the windo for 7-10 minutes for cold food and food without sour cream and received very poor service. The girl at the window had her back towards me the whole time leaning on the window

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7:26 pm EDT

Taco Bell unsatisfactory

On July 4, 2017, I went through the drive through of the Taco Bell at 2407 W March Ln in Stockton, CA. I first ordered a large Baja blast freeze and was informed that they did not have any freezes at the moment. Upon ordering a different drink, I was informed that the drinks they DID have, however, were of a very slim selection. Next, I ordered 3 nacho cheese Doritos locos tacos supremes. At the next window the employee was very apologetic for the situation and gave me my order. Then when I got home and started to eat I realized that I didn't get what I ordered and what I pay extra for every single time I go to that Taco Bell I didn't get. It was a pretty simple order just make the tacos supreme, but if they can't even get that right and waste my time and money why should I ever go back.
Essentially, the franchise at this location did not offer what we specifically went there for and we had to settle for less than expected. Upon arriving home, we found out that what was initially a compromise was even less than satisfactory.

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11:51 am EDT

Taco Bell food served without lettuce

On July 3, 2017 we purchased $19.92 in food. They had a sign stating they had to lettuce but offered nothing to fill the taco, tostado or Burreto.
There is a Walmart within 100 yards of the store so why would a manager not make an effort to provide ?
Does Taco Bell not provide quality service ? As a past Manager of a service organization I find this to be unacceptable.
If this is the type of service we have to deal with in the future we will refrain from eating at this establishment.

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1:19 am EDT

Taco Bell customer service in management

We are traveling through santa fe with our family for the 4th of july. Its late at night and we were hungry and our two sons, ages 12 and 13 needed to use the restroom. I'm assuming by the way the manager alfredo reacted that the front doors were suppose to be locked. The manager alfredo told my 13 year old son, "what the [censor] are you coming in here so [censor]ing late for?" my 13 year old was kinda thrown off guard by it as just shrugged his shoulders. Meanwhile my 12 year old is trying to use the restroom. We are watching from outside in our cars. So we see they are having a conversation of some sort. Alfredo then proceeded to tell my son the he's paranoid as [censor] and that if they don't get out he's going to call the [censor]ing cops. My 13 year old told him ok, i'll get my brother and apologized. My 12 year old didn't get to use the restroom because his older brother was freaked out by alfredos insane behavior and just wanted to get out.
We went through the drive through and confronted alfredo, who denied the whole thing. Alfredo proceeded to tell us they stormed through the doors that apparently were locked, but weren't obviously... Because he hadn't done his job correctly. None the less the way he handled the situation was uncalled for and very unprofessional. When my husband tried to talk to alfredo at the window alfredo shut the window on him mid sentence. Once again proving he has no people skills and shouldn't be in management in the first place. My name is michelle holguin, husband danny holguin and we very much look to hear back from someone in regards to this incident that took place at the taco bell in santa fe nm off cerellos rd. 5040 cerillos rd
We can be reached at [protected]
Thank you for your concern,
Danny and michelle holguin

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8:02 pm EDT
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Taco Bell wrong food almost every visit

My name is Adam Jacob, I eat at this taco Bell about 2-3 times a week. I am so fed up with the service that they give. My order through the drive thru is always wrong and I end up what the wrong order, I go in and tell them that my order is wrong and the employees in the Santee, CA branch get nasty and tell me that it's my fault. I am a big fan of your food and almost never get what I ordered, I hope that something can be fixed and me made happy. I don't want to leave a bad review about my service because I am not that person but I choose to go this route instead. Thank you and my email is [protected]@yahoo.com

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Update by Adam Jacob
Jul 03, 2017 8:03 pm EDT

My name is Adam Jacob, I eat at this taco Bell about 2-3 times a week. I am so fed up with the service that they give. My order through the drive thru is always wrong and I end up what the wrong order, I go in and tell them that my order is wrong and the employees in the Santee, CA branch get nasty and tell me that it's my fault. I am a big fan of your food and almost never get what I ordered, I hope that something can be fixed and me made happy. I don't want to leave a bad review about my service because I am not that person but I choose to go this route instead. Thank you and my email is felixthecat19@yahoo.com

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B
7:26 pm EDT

Taco Bell lack of supplies

On July 3rd, 2017 at 7:35 pm my husband ordered a Chalupa meal beef supreme with no tomatoes and a few other things. At the end of the order, he was told that they didn't have any lettuce. Not a huge deal, but it's definitely preferred. He asked for mild and hot sauce and again was told they were out of both. Luckily we had some at home. Once I opened my meal, my first Chalupa had tomatoes and very little everything else. The second one didn't have tomatoes, but also didn't have sour cream and again very little meat and cheese. I felt like I was eating a deep friend shell with nothing inside. I'm a loyal customer (almost once a week), but am extremely disappointed in the lack of service and supplies tonight.

I don't want a refund, but a gift card for the $8.00 I spent on eating an almost empty deep friend shell would be fantastic. At the least, please make sure you have the basic supplies necessary to be open for business.

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7:16 pm EDT

Taco Bell chalupas/manager/cook

I ordered 3 Chalupas got all the way home and there was no meat on them. Then when I took them back the manager on duty wanted to argue about it and the cook in front on line was laughing about it. It was 6 PM 7-3-17.
This will be the last time I go to Taco Bell. I have never seen a manger that wanted to argue with a customer. And cooks that thought everything was funny.

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4:55 pm EDT

Taco Bell out of items on your menu

Today i stopped and asked for their Strawberry frozen drink and was informed that they are no longer able to get this product but it is still on the menu. So i asked for Dr. Pepper instead and was informed that they are out of Dr. Pepper until the truck comes tomorrow. Last week when i asked for salt i was told they no longer have salt. They asked if i wanted hot sauce and i said yes but didn't get any. Also had a Mexican Pizza and was not given any silverware to eat it with. A while back i got taco's and when i opened them their was no lettuce on them. So i went back and was told they were out of Lettuce. By the way i almost always go through the drive-thru.

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4:06 pm EDT

Taco Bell the double chalupa

I purchased two double Chalupas from a franchise the taco bell on north Monroe at in Tallahassee FL. 32303 on Saturday 7/1/2017 and was totally disappointed. They did not have have double anything except the chalupa shell. If it was compared to the commercial double chalupa I would have too say it is false advertisement. I love eating at taco bell, but I will no longer believe your Commercials

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3:59 pm EDT

Taco Bell service

I work late nights and this location is the only place open when I get off so naturally I frequent it often. Plus, who doesn't love taco bell so it is a win win. Anyhoo, June 30th 2017 I went at 3:42am with my boyfriend. We pulled up to the menu and the first thing they said was they did not have beef. I chopped that up to they ran out on the court there was a food truck in the parking lot. So we ordered and were upcharged for everything we got because they replaced it with chicken or beef. That totalled to about $8 more than I planned to spend. While I was upset, I set agreed because like I stated before it is the only place in the area open. Anyways, so fast forward to last night July 2nd 2017 and me and my boyfriend find ourselves at taco bell, again. Pull up, and they greet us. I tried ordering a Grande meal and was told they did not have enough beef to make that for me... So, I ask if I got it a different why how much would the upcharge be and it was close to $10. I declined and I asked to have a 2 Chalupa boxes instead. They out and out told me that they close in 10 minutes and did not want to turn the fryers back on. Wait what? There was a line of people in front and behind me. I ended up getting my roommate the burrito they asked for and me and my boyfriend did not eat. I hate to be that person but I can't imagine how much money yall are losing from the denying people service to convenience themselves. Sorry for the essay!

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12:05 am EDT

Taco Bell food complaint facility compliant

I ordered double chalupa box and a spicy tostada on the tostada I ask for no beans I received a tostada with ONLY lettuce and tomatoes. Second I asked for extra cheese and sour cream on the tacos in the double chalupa box I did not receive that. I tried calling back the number that was provided on the receipt [protected] you get a ring to a fax machine I am very upset and dissatisfied with my order I had to drive all the way home to find out that my order was not done I didn't even want to eat so now I just paid $7.42 for a meal that I can't even enjoy

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9:52 pm EDT
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Taco Bell taco bell service

I just went to taco bell on grand calliou rd in Houma la to pick up a mobile order we revived no straws napkins or SAUCE they were out of Doritos nacho shells. The cashier never even asked if we wanted SAUCE I ordered 12 tacos. We also never received a copy of our receipt. It would have been ok if only one thing would not have been done but to not even recognise that with an order such as mine SAUCE may be needed I had to say something.

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1:37 pm EDT
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Taco Bell employee refusing to serve my family.

The employee that served the people in front of us and behind us in the drive thru, refused to hand us our food or take our money. My husband and I could tell that she was arguing with other employees to hand us our food because they were tossing our bag around. After sitting for at least 10 minutes, a lady finally handed us our food. The employee used to be a coworker of mine, named Tammie Watkins. And because of her termination she is upset with me and my husband. There is still no reason for her to refuse to do her job and not serve my family.

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11:47 pm EDT

Taco Bell cheese fiesta potatoes

I was going threw the dice threw when given my food. Very polite serive. I was give a cheese fiesta potties and when I got home. I started to eat them and then I one one bite and didn't realize that one had mold on it but I could taste it. So I spit it out a divorced some part of it were green and smell of mold. I would appreciate it if my food didn't not come with mold on it.

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9:19 pm EDT

Taco Bell why did you take the naked chicken chips out of the menu?

I would like to know why Taco Bell took out the naked chicken chips from the menu it's very heartbreaking because those are one of the best items you ever came out with in the menu And now I don't know what to eat from Taco Bell because that was the only thing that I will eat from there.. there delicious and u should consider Of keeping them in them menu permanently...

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7:06 pm EDT

Taco Bell nacho bell grande x2

I ordered two nacho bell grande on 1 July 2017 and after returning home and opening the dishes the both have a small amount of beer and literally drizzles of cheese. There are more chips than anything and they are all broken into crimps and slightly stale. I have photos if needed. The store would not answer when I called twice. I don't think it was intentional though.

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7:11 am EDT

Taco Bell double chalupa

At Taco Bell in Marianne Fl, Lafayette St, I ordered a Double Chalupa. I ordered it based on the picture and "double meat" description . There was probably less than 1 Oz of meat. I also ordered a Dorito Taco. There was 2-3 times more meat on the Dorito taco than there was the Double Chalupa. Either this taco bell isn't properly preparing the Double Chalupa or the Taco Bell advertisement and pictures are extremely deceiving. The picture shows meat almost running out the side but on the one I got I had to ask the cashier "Where's the Beef?" I was given a new taco but hardly had any meat on it early.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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