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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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10:36 pm EST

Taco Bell employee at taco bell store 031633

Me and My Sister Went To This Taco Bell On February 2 2018 at 10:30 Pm . We had Two Orders and As We are Trying To Order One Of The Employees at The Drive Thru Was Very Rude and Disrespectful . We Told Her To Plz Stop Disrespecting The Customers As We are Paying Customers and She Than Begin To Get an Attitude and Say Whatever don't Tell What I What to do . Than as We pulled to The window she's Then Balls Her Fist and Threatens Us and when The other Girl Latasha comes the girl than says I better walk away after she threatened Us Before The Latasha Came to the window . We Order From This Taco Bell Daily and There's No Reason We should Get Disrespected and Threatened By The Employees plz Fix this Issue or Taco Bell will Hear From My Lawyer.

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Ann teresa
, US
Feb 28, 2018 3:29 am EST
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My testimony suddenly just happened last weekend. My husband called me late one night and told me he and the other woman had gotten into an accident while arguing and fighting in the car. He then explained he didn't want to be with her anymore. He is still in another state right now because of his job but it will be ending soon and he'll be back home. This is the same man who told me to move on and stop praying because we would never be together and that he didn't love me anymore. But Fadhili Chausiku turn everything around for my good and remove the evil woman from my marriage. She wanted to spoil and destroy my marriage with her greed. Now we talk, text, and Facetime every day. I am so grateful to my father in heaven for using Fadhili Chausiku in restoring my marriage and saving my family. I know we still have a long way to go but I thank Fadhili Chausiku for what he has done for me and my marriage. I just want to encourage all the standers to keep standing, fight for what belongs to you and you will have it. Thank you so much for reading.
You can read more of the story here fadhilichausiku . webs . com

Here is Fadhili Chausiku contact if you are in need of his help
EMAIL priest.fadhilichausiku@ gmail . com
Ann Teresa (Florida)
[protected]

ComplaintsBoard
S
12:52 pm EST

Taco Bell service

I went to taco Bell located on 7255 Mission St., Daly city to buy taco salad at 3 PM on January 30 th 2018. When I receive it, I ask for more white sauce. The employee refused it, and told me to pay $0.50 for a extra sauce. When I told him I wanted to meet the manager, he told me he was the manager. When I told him I did not like taco salad with a little white sauce because it was dry. I figured out he did not even understand English and he asked me, "...rice? ...rice?, so I gave up and did not even say anything anymore, I threw the taco salad in front of him and got out the restaurent. I like taco salad with enough white sauce at all locations.

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Rational Human
, US
Feb 02, 2018 1:03 pm EST

If you want extra sauce, you pay for extra sauce. It is the same everywhere else. The stuff isn't free. By throwing a tantrum and throwing your salad, it simply shows how incredibly immature you are and I am sure they will not miss your business.

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10:46 am EST
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Taco Bell 1/29/2018 decherd, tn

To whom it may concern, my family and I ate at the Taco Bell store number 030273 in Decherd, ten last night at 6:17 the food was cold and didn't look like it was cooked I ask to talk to the manager on duty when the guy told her someone wanted to talk to her she told him she didn't have time look I work in retail you make time for customers no matter what I would like this took care of before I go further she was very rude and didn't offer to do nothing about it was like no big deal this needs to be solved before someone gets sick

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10:24 pm EST

Taco Bell customer service drive thru

I just had the worst experience ever. I went thru the drive thru on my lunch break which I only get 30 minutes. Was forced to wait in line 15 after my order was taken in the drive thru. I ordered a number 6 just to get to the window after waiting 15 minutes behind 2 vehicles to be told my ordered hadn't even been taken. Which force me to rush back to work so I wouldn't be late, and empty handed with no food and time wasted! I could not leave the drive thru because of the design of the drive thru which forces you to stay in line. I am at work pissed off and hungry and can not get my gas money, time, nor food. I even ask to speak to a manager which I was ignored. Customer service starts at the door and somebody need to contact me about this because I am pissed!

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8:32 pm EST
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Taco Bell waited 30 minutes at 1 location and the 2nd location said they weren't taking orders.

I waited 30 minutes in the dining room at 3402 Cleveland Ave., Columbus, Ohio 43224 location. At 7:30 pm I was tired of waiting and got my money back, which took another 5 minutes. Went to 1717 Morse Rd., Columbus, Ohio 43229 to try again to get food this time in the drive thru. It was 8:10 pm and was told that they weren't taking orders. This is only the 2nd time I've been to the Morse Rd. location and both times I've been told they weren't taking orders. I'm not recommending Taco Bell and will be telling everyone I know not to eat their either.

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12:16 am EST

Taco Bell the shift managers on 3rd shift

The 2 shift managers on mainly 3rd shift! They discrimante against 1 older lady (meanin) this young (older looking) compaired too the shift managers n other employees. Is never or hardly seen on the line i'm a regular customer n all I have seen this young lady doin in back in the dishes or doin the floors n i'm guessing she's been there for bout a month. But this is discrimination against this lady. I'm so ashamed too even come into rt 33 hburg store cuase of this. N I have also heard this employee ask the said shift managers where would they like her too go n that's where they stick her. Where is there any other employees too do this also there is no team work 2 do 1 person like this all the time. N when will this girl learn anything all she knows is the dishes n floors.

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6:16 pm EST
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Taco Bell replacing menu items

Get to the drive through and had already decided that I wanted to get stackers only to find that these have been replaced by some kind of fries. These things were literally the only stuff I wanted and they didnt have them but a few weeks. I don't understand how these things work but maybe next time you keep the things that are a dollar on the dollar menu. I mean it's not like it takes anything special? Its ground beef and some sauces and the employees already know how to make them so the skill isn't the problem either. I dislike the way things fly on and off the menu. Maybe introduce something and keep it next time.

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4:57 pm EST

Taco Bell employees/managers

I stopped into Bartow taco Bell to get a burrito supreme and I noticed I had gotten the wrong order. I waved down a manager named rose to show her that I had received the wrong item and she gave me the most disgusted look and said okay it's not like you actually need to be eating taco Bell fatass. I was in sock I then said excuse me can I speak to your GM they are available she then continued to call me vulgar names including a n[censor]. When I talked to the GM Brent bell I was told "what DO YOU WANT me to do about it" if you don't like the service you can leave. I am so disgusted in this! I just wanted my correct order which was one burrito it didn't to escalate the way it did. Something needs to be done about employees and managers at this taco Bell it's ridiculous. I will be contacting corporate these two need to be let go. I am furious

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7:41 pm EST
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Taco Bell chicken quesadillas

I ask for this and did not want to spicy cheese and on menu it said no hot. I have stomach issues due to I'm a cancer patient but when I receive my food went home took a bite and it was hot all of it. I was very unsatisfied because I ask them not to make it spicy I ended up with spicy food. I didn drive so I wasn't to go back customer service suck.

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3:24 am EST
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Taco Bell cleanliness and poor customer service

I went to the taco bell in lathrop ca. Everyone in that place seemed like they just hated yo be there. The place is disgusting there was a small bucket right on the food serving counter that read sanitizer on the side, this looked like about as unsanitary as it gets. Looked like dirty mop water with a rag in it.
The floors were covered in food pieces, counter tops the same way.
I should have stayed with the drive thru option. Yuck. When i asked the worker what was up with the chum bucket he laughs and said oh it sanitizer and quickly hid it behind the counter where it should have been, or the dishwasher woulda been better place.the good was soggy like it had been microwaved or sitting around way to long. Place should be closed down.

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11:59 pm EST

Taco Bell messed up my hole older and are rude people

Went to taco Bell and they messed my hole order up so I went back and they said ok we will fix it there's four worker's and all of them went to the back with my food I couldn't see them so I think they got mad because I returned my food and so to me my first thought was they was doing something to my food I had a big order so I ask for my money back so they gave it back but they was rude and hateful that store is poor and there employees are very rude shouldn't even have a job is there going to treat people this way

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9:59 pm EST
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Taco Bell your employee

Hi, I live in Kansas city mo and your employee DuMeshia Walker working at the store at 1310 Emanuel Cleaver II Blvd, Kansas City, MO 64110 tried to sell me weed and also told me about her tryna get her boyfriend to Rob the facility she also told me how so many females she dislike she spits in there drinks im disgusted by this employee I've called up to the job and nothing was done

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8:30 pm EST
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Taco Bell employee

I went through the drive-thru at Taco Bell at 7:51pm (1135 South Lewis street Metter, GA). I waited approx 5 minutes before my order was taken. An employee named Nykera began to take my order with an attitide as if she was frustrated. She had a very terrible tone throughout the entire time she was taking my order. While I was giving my order she kept leaving the mic for about 2-3 mintes at a time twice without saying hold on, in which I had to keep repeating my order. She did not greet me at the window nor did she say anything when she gave me the food.

Nykera was very rude and this type of behavior should not be allowed in customer service positions.

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2:08 pm EST
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Taco Bell lack of napkin and spork

Taco Bell 0333838
Location: 104th Street, Northglenn, CO
Date of Visit: 1-17-17
Time of Visit: 2:44 p.m.
Order #: 365179
Order: Mexican Pizza and Beverage
Take-Out Service
Cashier: Peggy C.
Window Server: Name not on receipt

Complaint: No napkin nor spork provided. Didn't discover this until I got back home. How is someone supposed to eat it without an eating utensil. Occurs too frequently.

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Update by Annette Hensley
Jan 18, 2018 2:27 pm EST

Visited Taco Bell drive-though and waited 15-20 minutes to place order because of backed up cars then waited to receive one Mexican pizza. No napkins or spork and not discovered until reaching home. Ridiculous to call Taco Bell a fast-food restaurant. Location: 555 W. 104th Ave., Northglenn, CO 80234. Telephone: [protected]. No explanation given as to holdup. Frustrating especially since you cannot back out of line once in it.

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5:59 pm EST

Taco Bell my dining experience

Today I went into Taco Bell like I usually do and as I sat down to eat my meal and employee had their child at the restaurant while they were working but the child with unruly running across tables and even across mine I asked the child to please get down the parent of the child never instructed her child to get down off of my table while I was eating to the point where I dumped my tray and left without finishing my meal I felt that that was very unprofessional and I was very dissatisfied with my visit.

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10:07 pm EST

Taco Bell bad manager

The lake delton Wisconsin taco bell has a manager that is handin out drugs to employees. His name is brad barron.hes the night manager.n a employee turned him in n now he is harrassin her.n also hes been smokin in the building. N nothing is bein done about it. Ive complained about it numerous times. Its getting to be a hostile work environment. It needs to be dealt with right now or im goin to a lawer n bring a law suit..thank u mr.sigafus of reedsburg Wisconsin. I left a pic of the cigarette in the garbage can in the bathroom were he smokes it.

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5:42 pm EST

Taco Bell shift manager

I work at Taco Bell and this is the second time that my shift manager disrespected me first time called me "a [censor] [censor]" just because I went to the bathroom and it was only us two so there were no customers and only one person came in to order she got mad because I left her alone to go to the bathroom real quick. The second time she called me a [censor] because I was waiting for them to wrap the food so I can put it in a bag (I'm just a cashier) and she said "why am I just standing there like a [censor] [censor]" and manager said she'll talk to her on Tuesday when it happend Friday. I don't even know if she told her something the first time

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9:27 pm EST
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Taco Bell customer service

my husband and i went to taco bell #033009, 190 N. River Ave, Holland, MI [protected] on january 8, 2018. we ordered our food thru the drive thru from Corey G., the cashier. as we finalized our order we politely asked Corey G. to please make sure that we get fire sauce because for our last to previous orders our orders were incomplete. He was immediately interrupted via the ordering headset they use by another taco bell female employee who very rudely cut our conversation off with Corey G. and just demanded we pull up to the drive thru window. We then asked to speak with her to address our complaint about her being very rude and she refused to present herself. in the end our order was complete alright but along with almost 30 fire sauce packets with was unnecessary, obviously this female employee does not care about company losses because of all the sauce that will be wasted. this is very poor customer service and inappropriate because as loyal customers to this particular taco bell, we will not go back there.

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Update by felijodan
Jan 09, 2018 12:13 pm EST

im sorry, but what does age and marital status have to do with any of this? that it of itself speaks volumes about how you react to a customer behind the counter, deaf and rude.

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9:25 am EST
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Taco Bell the manager nate

The manger dont call or text me back after i was working there and every check was short my hours aint add up, he also knew it we check over it and i always write my hours and days work down ... he also told me it will be in my next check then it wasnt then the next it wasnt then the next so i decided to leave the job ima good worker and a hardworker for me to treated that way is unfair and i even ask for the boss number that i never got. something needs to happen. asap

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5:34 pm EST

Taco Bell abysmal service

The Taco Bell located at 2840 W College Ave., Appleton, WI, has been providing consistent poor service in my experiences for well over a year now. It started with simple issues, but there were lots of them, one after another. They ran out of baja blast, several times, ran out of bacon, ran out of potatoes. And every time, they took my order and I paid without being made aware of this. I've come after dark and the lights, ALL of them, menu board included, were off. If I didn't know at least some of the menu, I wouldn't have been able to order. The worst service, though, has come out of the last six months. I started going every morning for breakfast, anywhere between 7:30 and 9am, cause of $1 breakfast burritos. They are delicious and very cheap. The store's hours are open at 7, but at least 3 out of every 5 visits, the place was closed, even at 8:45am. This happened way to often and routinely ruined my day, cause the only other place for breakfast was Mcdonalds (too expensive) or Kwik Trip ( local gas station) and they are a poor option as well. Plus, I've wasted time stopping at Taco Bell and I need to get to work. That's when I discovered the mobile app. I was ecstatic about them having to serve me, open or not. Then issues with the app started. With the app itself, I kept getting, more often than not, an error message saying there is an issue with my payment, even though it worked before, and works at the store and works later with the app (sometimes). I'm not changing the payment info, but it seems random, and not in my favor, when it will work. As for the aforementioned Taco Bell location, only twice in all the orders I placed has it been ready for me when I got there. I'll check in and hit the I'm here button anywhere from 5 to 10 min. before I get there, yet when I arrive, they haven't even seen the order yet, let alone started it. And there is NO OTHER customers there! One day, I finally got upset, as there were at least 5 people in the back, and the cashier said, "it'll be right up" and I replied, in a frustrated tone, "it should already be up" To which she then replied " If you don't like it, go somewhere else" This cashier has been consistently rude to me since the day she first started. Finally, the second to last time I was there, Wed. Jan. 3rd, around 7:45am, they brought my one burrito to the counter in a bag (it was to go) and I realized then that I didn't need a bag for one burrito, so I took it out and left the bag, thinking they got trash back there. Well, this apparently upset the manager, cause the next day when I went back, she told me I was banned, cause I'm rude to the employees. I was shocked. Ask anyone who knows me, and they'll tell you I am the least rudest person they know. Any semblance of rudeness was frustration on my part due to all the things I've mention in this E-mail. I asked what I did wrong and she mention me leaving the bag on the counter, and I tried to apologize, that I didn't realized she was upset by that. She then tried to tell me that I had been informed before that I need to get my food in a bag, but this has never happened. She was trying to convince me that I had done this before, but that simply wasn't true.I tried to apologize again, but she just simply said I was no longer welcome and walked away. I've worked in fast food and retail for over two decades ( and ironically, that includes this Taco Bell location the week it open, too), and I have never seen service this atrocious before. Look at the reviews on Google maps, and its evident I'm not the only one that notices it. 266 reviews and there are over twice as many 1 stars as there are 5 and the average is 2.5. This location needs attention. Thank you for your time.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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