Taco Bell
reviews and complaints

Date: Sunday 12-17-2017 6:36 PM
Order #181898
This has been happening at the Benton, AR location. We eat at Taco Bell a couple times per week. Since it has been getting cooler outside it has continued to get colder inside also. I have ask on several visits if they could turn some heat on. Tonight it is 46 outside and the dining room is 56 according to their thermostat. I ask cashier it the heat was broken, she said no, I said please turn it up. She went to the so-called management and his comment was "its not cold back here", then he ignored her. When I returned to my table, I ate one taco and trashed the other two, they were cold as ice. I have traveled a lot and this has to rank one of the worst places I have ever tried to spend my money at. This is how Taco Bell losses customers to the growing competition, they have just lost another long time customer.

I want NOTHING from Taco Bell, I feel it is only right that they know what happens to their disappearing customer base.

This taco bell is one of the worst taco bell's I have ever been to (Besides one in memphis). I am not exaggerating when I say that the employees could not get an order right if their life depended on it... Even when it's right there on the screen! What part of "without tomatoes and red sauce" can't they comprehend? I can see screwing up my order every now and then, but this is 8 or 9 times out of 10... I kid you not. And what part of "without red sauce" also means without sour cream? Burrito supremes come with sour cream, and it's only logical that I still want it if I do not tell you to leave it off! I just don't understand the incompetence.

I really do not want to complain and get anyone in trouble but I have been to the taco bell in southport nc 2 times in the last few weeks and they have messed up my order by leaving things out of it, they should hire more people who know what they are doing I am really tired of getting home and seeing that my order is messed up ...and they should have better customer service times are hard I do not like to pay for food I did not recipe and calling them really did not help.I really love taco bell for my family it is good affordable food but I am getting tired of my local one always messing things up it may be time for me and my kids to try someplace else just wanted to let you know what happend one to many time. Sincerely Lisa schlaefer 1896 salisbury rd southport nc 28461.

I went to Taco Bell today, 12/16/2017 to get some lunch. Went through the drive thru, the cashier got my order wrong on the screen and I tried to correct her. Pulled up to the window and asked her if she corrected it. With a rude attitude she said "yeah I got it". I got home with my food and it was still wrong. It looked like had just thrown it all together without any care. I ordered a taco and it was soggy and cold. My entire order was cold, like it had been sitting out for the last couple hours. I was to tired and did not want to waste my gas going to Taco Bell for them to fix a mistake they made. Store Number: 029144 Order Number: 343660 Cashier Name: Daira B

Date of incident: 12/15/2017, order #161439 & 161448

We ordered for craving deals, specifically mentioned to replace the beef with beans as we are Hindu and respect cows and do not eat beef. Still our order came with beef and we are feeling offended and you've hurt our religious sentiments. We want this settled.

The cashier mentioned to replace beef with beans but the personnel who prepared food didn't pay any attention to it.

Hey I been coming eat at taco bell for like 2 months straight now and everytime I come in it has a black girl with dreads in her hair in there also so as i'm sitting there eating she always hurry up and pass her food and a freeze. and If she not giving me nothing for free nobody could have nothing free. I been calling about this for like a little over a month but nobody answer taco bell phone everytime ii call.

During my visit to my nearest Taco Bell there was a cashier worker named Joshua B. I have encountered him twice now and each time he talked in a annoying and quite uncomfortable voice to all the costumers he encountered. The voice is a mid evil type voice. And while he was goofing off with that voice he got our order wrong both times we visited and I will not be coming to this Taco Bell until something is done to prevent this from happening.

You got two sisters working under each other and one is a GM that needs to be fixed right away or there going to be a big problem that is against the taco bell rules my friend currently works for you and had to switch stores because her GM dated her daughter years ago so not right so there needs to be something done I believe so or there is going to be bigger problems

I went to Charlestown Indiana tacobell yesterday and there was a young lady at front counter talking about another person using profanity talking about drugs and appearing to be under the influence of something herself I didn't appreciate the conduct in which she carried herself it really is unperfesdional. I asked another worker what her name was and it appears to be stormie but I'm not sure if that's really her names or not her last name is kerns

First of all I bought the big box with the chalupa 5 layer burrito taco and twists shown on screen I ended up with chalupa that was stale and no taco or twists the 5 layer burrito was beans beans and more damn beans..we ordered extra meat what did we get half a scoop of meat period it didn't even cover his nacho Bell Grande and the taco that came with it didn't come with it.. Oh we asked for mild and fire we got hot and Diablo.. What a great resturant never will I ever ear there again $15 spent and wasted

My order number is 347339,
Date of order:-12/11/2017
Time:-7:08:37pm
Location:- 3950 walden road beaumont
Which was drive thru order was incomplete as I had Combo 6 of chalupa, where crunchy taco was missing as combo has 2 chalupa and 1crunchy taco.But crunchy taco was not when i checked my order at home. This not first time previously also they had same mistake.

The picture talks for it's self like for the price where is my money worth or value of food quality. There is no meat hardly no beans no nothing very poorly made. My address is 2008 Chester Avenue Augusta Georgia 30906 in which I go to Taco Bell everyday. But until the store quality of the food is better at the one on the Peach Orchard Road than what they are putting out now I will not be attending there and posting the pictures I have of my food quality on my Facebook to share with all of my friends and family thank you

After the original store manager left thing went down hill.my hours went from having almost 35 hours to havin 20 or 15 hrs.i asked the manager plenty of times to give me hours back and he did not..one day I was on the line with the new store manager he keep telling me what to put in the food and I was I got it..he was like do u like working here do u like yo job.mind you I was already working there for 4 months before he even came.and when he said that I didn't say nothing back he told the other manager I need to be fired.they was like I walked out, I'm come into work moody, I'm always standing around none of those things is TRUE smh..i feel like I'm getting treated and takin advantage of..i lost my job over something so stupid and petty..then had me sign papers that wasn't true either I asked for my hours back he puts me on the schedule only to work on Thursdays for 3 hours are you kidding me I have a daughter to take care of.i think these mangers need to be fired that some shady mess all because I came to work sick I get fired..i do my job and I get fired unbelievably I have never had a job treat me like this.i will eat there anymore And anybody I know I will most definitely tell them not to go there either

I've come to this location on many occasions and I have never had to wait so long T a fast food place or any other Taco Bell location. I don't know what could possibly take so long, maybe they are understaffed, which wouldn't surprise me since I've only seen two workers here every time I've been, but something needs to be done. Not to mention things have been left out of my order before but it took so damn long I didn't want to go back and complain.

I recently spent more than 20 minutes in line at Taco Bell 027873 at 731 Hebron Pkwy in Lewisville.
Not only did they yell over the loud speaker that we'd have to offer at the 2nd window, but the 1st window had boxes and crap stacked in front of the window so we wouldn't see the since of disarray the store was in.
Once I finally made it to the window the staff member had to hold the door open with his elbow and his finger over the ghetto automatic heater that's broken because it was too loud to heat my order otherwise. He then yelled across the restaurant at "Miguel" each time I ordered an item so that he could get the order going from the wall in counter.
There were several people standing around while the lead was clearly on the phone with someone trying to fix a computer error.
It is mind boggling to me that they wouldn't at least open the 1st window and take the order - even if they had to freaking write it down to speed up the process - as sitting in a line for over 20 minutes at any fast food restaurant is absolutely unacceptable.
And the only reason I didn't get out of line is because I was literally stuck between several cars in front and behind me - and the curb to my right was too massive to drive over after my first 10 minutes of frustration.
This location has had service issues in the past, but I keep hoping it will get better since it is closest to my house.
There has got to be a way to make this store much better, so PLEASE stop making it so hard for us to want to return.

This is the complaint I had sent to Manager, Taco Bell, Nehru Place, New Delhi, India after having lunch on 3rd July 2017, they had asked my to submit Doctor's bills which amounted to less than $ 35. Even though they had agreed to reimburse me till now they have not bothered. I had told them I will be contacting Taco Bell, USA and if this does not work the Indian Consumer Courts but still they have not bothered. This is what I had written to Mr Durga Prasad, Manager - Taco Bell, New Delhi
" I had spoken to you on the 8th of July 2017 about my experience in Taco Bell after consumption of your item in your restaurant.
I went for lunch on 3rd July 2017, in Taco Bell, Nehru Place as I had a good experience earlier in the US and in Mumbai. I ordered Quesadilla Mex CHX Fr as I am used to hot Darjeeling chillis on 100, 00-350, 000 scoville heat units whereas Mexican chillis go upto a maximum of 200, 000 scoville heat units. I paid Rs 171 for the serving. On returning home I felt a stomach pain in my lower abdomen. I tried to restrict the pain in my lower stomach with generous quantities of Eno, but it persisted. On the night of 6th July 2017, I had such a severe pain I was unable to sleep and on the next day I went to my doctor Dr Rawat who suspected it related to the food infection. To eliminate other factors the Doctor advised me to go for an ultra sound, which I did. When I went back to him he said that it was stomach related, and advised me to take the medicines as prescribed. I did get relief.
I am attaching Doctor Rawat's prescription and bill, the ultra - sound bill and bill for the medicines as required by you. I am sending each separately as it is taking long.The amount of Rs 1950 may be remitted to my SB Account"
Waiting for action after six months. Thanks

Steak crunch wrap supreme seems to be undercook two times in a row in wabash location.

I am originally from Toledo Ohio and they have correct temp and tenderness of meat. Please invest in Wabash Indiana location.

I typically will drive to Huntington Indiana for Taco Bell breakfast.

Also BKs eggnormous burrito has got Taco Bell beat. I go mainly to Bk for there breakfast burrito. Their coffee is good too. Better than that one franchise.

Solution:

Fix crunch wrap supremes
Get coffee that taste like a DD or Tim Hortons

Result:

Gain a happy loyal customer
Gain market share, especially in the breakfast market

-Sam Krobath
[protected]

Ft Campbell blvd. 12/8/17. 3am Drive thru is full. My order is wrong. When I ask to talk to a manager he had to be WOKEN up because he was asleep in the lobby. So I said instead let him sleep and give me a number to contact a higher manager which the employee Couldn't not provide for unknown reasons. The sleeping managers name was Tevin Clea. I have seen this MULTIPLE times within the last two months and it is completely outrageous!

I wanted to order the craving deal and up my order to a dorito taco supreme and the Manager NANCY SAID that no changes could be mad to the meal even if I paid extra. I had to pay for every item separately. I have done this at almost all locations except this one. Raised her voice and denied giving her last name. This was at I 35 in between beltline and peasant run in Lancaster, TX

12/7/17 on said date at taco bell located at 19290 19th ave. covington, la. 70433 the decor at this location was a shock to myself and other members of our party. the chairs and tables were of bery poor quality, being old and wooden. the backwall against which the chairs were placed was corrugated tin. even the trash bin was wood. i ordered a taco salad for which no salsa was given and i had to ask for it. the other per in the party asked for diablo sauce and was told that they had forgotten to order it. the beans in my salad appeared to have been scraped from the bottom of the pot, being dried out. the portion of my salad was meager, the shell being only half full. this taco bell's entire business was very inferior to any other taco bell i have ever been to in all the years i have been frequenting them, as they are a favorite place of ours to eat. i am not exaggerating in any way and i will not ever go to that one again. if others go to those extremes, the business will go under. hope you heed this complaint.