Menu
Taco Bell

Taco Bell review: rude service 452

A
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
Add a comment
K
K
Kaymarie94
, US
Aug 21, 2018 1:31 am EDT

The lady here was rude and didn't smile or anything. My food was messed up and she gave me a attitude and told me to eat any way. I said no and threw it in the trash and walked out.

C
C
Christy21
, US
Aug 21, 2018 7:27 am EDT

Hair in my burrito. I bought the 5$ box and i broke my burrito in half to eat it and in the center of the burrito was a hair.

C
C
Charlotte.Deutsch
, US
Aug 20, 2018 4:15 pm EDT

There was lettuce in my Cheesy Roll Up. Why.

G
G
George Lawson
, US
Aug 20, 2018 4:44 pm EDT

Taco Bell on beltline in De Soto opens should be open at seven 713 still not open space again

C
C
Chelleyes
, US
Aug 20, 2018 7:17 pm EDT

Been to the Mooresville Taco Bell twice once inside once in drive thru had to wait 30 minutes both times completely ridiculous! Never again! The one in Troutman is nothing like this will go there from now on.

View 0 more photos
E
E
Evamiller
, US
Aug 21, 2018 3:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We ordered tacos at taco bell here in Springhill Louisiana and there was no Meat at all. My husband took them back cause there was nothing but she'll a pinch of cheese and two pieces of lettuce. I am a very dissatisfied customer. I've added some photos so that you can see exactly what I'm talking about. Thank you for your concern.

View 0 more photos
L
L
Lee Heller
, US
Aug 20, 2018 10:51 pm EDT

Your new menu sign is illegible small font and scrolls while squinting to read

P
P
Pat32bb
, US
Aug 20, 2018 6:19 pm EDT

Hi I have order some food today on colrain 3/27/18 they said they was out of meat so I said I wanted some chicken she said i will have to pay for it then I got two ice an she give me two lil cups she said the was out

R
R
Rickscoupe
, US
Aug 20, 2018 2:29 pm EDT

On 3/27/18 we stopped for the first time, since they remodeled here in Lebanon pa. The cashier was very rude and inconsiderate.
All the tables and the floor were very dirty.

Thank You
Rick

D
D
diamond manning
, US
Aug 20, 2018 11:56 am EDT

When I went threw drive thru this lady kastina in drive thru cussing me out and threw my food at me talking bout im a [censored] and don't come back to taco bell and I thought I just complaint on this lady that made me so mad

P
P
Paul Laine
, US
Aug 20, 2018 6:04 pm EDT

quite simple: there was nothing in my taco! That's pretty much fraud if you're paying for something and you get almost nothing? This is Taco Bell east in Jupiter Florida, what a joke!

View 0 more photos
M
M
May family
, US
Aug 20, 2018 10:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The oil needed changed... Our 2 pizzas tasted terrible...i don't want them to get away with not changing.. Hard earned money.. Terrible

W
W
Wabbau
, US
Aug 21, 2018 5:06 am EDT

Last Wednesday I went to buy the special and I was charged 5.99. This was the Sun Valley Blvd store. Sunday I went to the store in on Stead valet Nevada because I saw your ad again and it still advertised 5.00 these stores are only 9 miles apart and and Stead it further north. Just asking why. When on social security every penny counts. Thank toy

A
A
Allen0412
, US
Aug 20, 2018 11:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Very upset this is the second time we have bought this combo and both times they shorted us on the crunchy shells there is suppose to be 6 and there has only been 3 and they were completely broken both times. I don't think we will be buying again and we have always loved this product!

O
O
Onish
, US
Aug 20, 2018 9:06 pm EDT

They behave very bad

L
L
Lunchtg
, US
Aug 20, 2018 8:59 pm EDT

High my name is Teresa gray me and my co workers obtained tacos today at lunch they were all lettace with tiny spoon of meat it's like that every time iv purchased them no longer will I waste money on anymore it's a disgrace I made pic for your review

View 0 more photos
L
L
Lauryn Smith
, US
Aug 20, 2018 1:04 pm EDT

I asked for no beef and instead beans because i do not eat beef. they put beef. I specifically asked multiple people to make sure it was beans and they still put beans. this happened 4/24/18. i would like a refund

L
L
Lizzy Zani Walsh
, US
Aug 20, 2018 3:00 pm EDT

I was at Taco Bell #024575 in Venice Fl on Sun Apr 29th. I ordered 4 items...I sadly waited for 19 minutes for my order..Also the man making my order dropped my nachos picked them up with his gloves on threw them in the trash and never changed his gloves before going onto making me another. I have NEVER in my life been so disgusted.Poor service

I
I
I Faye
, US
Aug 20, 2018 6:35 am EDT

Is there suppose to be rice in your taco salad? The taco bell we went to today had it in there.

E
E
Emily foxy
, US
Aug 20, 2018 8:22 am EDT

Their trays are dirty, as is lobby food covered tables, the food was poorly put together, in lobby with one towel not two its gross. I wont be coming in to eat again. No one smiles or says hello. Its upsetting

View 0 more photos
L
L
Lesia chandler
, US
Aug 20, 2018 8:01 am EDT

This has happened several times Pictures are attached. Employees don't seem to know how to make a chicken quesadilla. The pics show one shred of cheese no chicken. And that one item
Cost about as much has the whole meal. We shouldn't have to seat in drive thru and check every order please retrain

View 0 more photos
K
K
KJ#1
, US
Aug 20, 2018 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Freeze machine ALWAYS DOWN! Why advertise something you never have...charge for sour cream and most times never received... U from Lee Harvard Cleve Ohio to Panola Road in Lithonia Georgia...y'all really need to do better as a franchise...getn as bad as McDonald's...very unhappy Everytime I choose to come here ( which isn't as often as it was)

Z
Z
ZiggyBUmper7878
, US
Aug 20, 2018 7:14 pm EDT

Very Rude asked for help with the cheapest way to get are food wanted the the 5 dollar fill up asked for chicken chulupa and 3 soft tacos got order everything was wrong got beef after asking for chicken went inside to get the right food manager and worker was extremely rude

View 0 more photos
V
V
versey
, US
Aug 20, 2018 6:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

to whom it may concern I had place an order at one of your taco bell in fort Lauderdale and my order was all messed up my food was not good and I had hair in my meat I was on my lunch break so I could not turn around .

M
M
Maulika Patel
, US
Aug 20, 2018 8:31 pm EDT

i have orderdered maxican pizza with beans but i receive beef inside.
i am vegetarian so i have to throw it out that. date 05/14/18 2:30 PM i need compansation for that.

D
D
Debbie Burrell
, US
Aug 21, 2018 2:43 am EDT

This makes the third time I have been to your restaurant different locations the food has been cooked in Rancid oil It tasted terrible I still taste it hours later never again

V
V
Vince Lewis
, US
Aug 20, 2018 10:39 am EDT

I bought a Crunchwrap supreme I could smell it was burnt when I get home it was. This is not the only time they have [censored]ed up my food and I'm sick of it

View 0 more photos
N
N
Nan Camarata
, US
Aug 20, 2018 10:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your Illuminati commercial has our whole family boycotting your stores. Not funny at all. In fact, brings up all kinds of NWO connotations.

D
D
Dshirk
, US
Aug 21, 2018 12:16 am EDT

Went thru the drive thru in Troy and ordered 6 tacos. After getting home i rraluzef i had Received 6 tacos with barely any meat, lettuce or cheese on them. Didn't want to go all the way back across town so decided to go ahead and eat them. Not only were they barely filled but shells were very stale.

View 0 more photos
D
D
Donnadom
, US
Aug 21, 2018 12:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went for lunch and I order a chicken soft taco with no cheese and they have me cheese but the chicken was really really salty..bean burrito also had cheese when specifically stayed NO CHEESE!

B
B
Bummed in Thornton
, US
Aug 20, 2018 3:51 pm EDT

I think these pictures speak for themselves! Taco Bell combo burrito and tacos.

View 0 more photos
A
A
Anonymous2.0
, US
Aug 20, 2018 10:47 pm EDT

Everytime I go there is no meat and if you don't have meat then why are you open

J
J
Joseph Wehby
, US
Aug 20, 2018 5:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ask for no tomatoes or sour cream every song time I go to Taco Bell...I haven't gotten it once the way I've asked. And also tasted like cinnamon twists. I just want a simple order, the way I simply order it...I know any other fast food place would get this easy order right

W
W
Wendy Bates
, US
Aug 20, 2018 9:50 pm EDT

On 8/9/18 and 8/13/18, I ordered cinnamon twists from two different Taco Bells in Gainesville, Fl. NONE of the twists have ANY cinnamon or sugar on them (see attached photo). Without cinnamon and sugar it tastes like total crap! I guess that is why they are only $1.00. Taco Bell should be completely embarrassed to sell this product to customers.

View 0 more photos
D
D
Debbie Garcia Falero
, US
Aug 20, 2018 9:06 pm EDT

Employees refuse to give customer the district manager number.tiffani in the taco bell in rockledge Florida, refused to give me reda, the district managers number. I needed to file a complaint against a manager at another taco bell location.

E
E
Ellen748
, US
Aug 20, 2018 8:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello:
There was a medium sized piece of plastic in my quesadilla. The manager has been very kind. However,

It's important that this is dealt with moving forward. I don't think there is any follow up, or investigation.

Something could have happened to me or to someone else. I want visibility to this.

Plastic was in my quesadilla.

M
M
marlon345
, US
Aug 16, 2018 3:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Taco bell woodland ca, 95695 on main street. I went to get some food and was waiting in line. Suddenly, a big middle eastern looking guy starting yelling at the customer while he was taking order. I saw a customer started crying and left the money on cashier counter, and it was I think a Muslim women. The manager name was Balwinder A.

D
D
Destiny Belknap
, US
Aug 16, 2018 3:51 am EDT

My food didn't even look appetizing when I opened it up to eat. The manager handed it to me sideways. And got an attitude when my brother when he went back and showed the picture of what I came home with. The manager was very disrespectful. And I just don't appreciate it!

View 0 more photos
N
N
Nick1098
, US
Aug 15, 2018 2:12 pm EDT

I've been a employee of this Tacobell for a couple months
Just a couple of weeks aha I quite do to my Rgm Kristin
She is very unprofessional and messy
I know everyone personal business because all she do is talk about her workers and management team
Everyday she tells us her personal business about her baby daddy she's always talking about ppl

H
H
Harmony Snowbarger
, US
Aug 15, 2018 6:39 am EDT

You guys cannot provide something so remarkable and then just withdrawal it one day! You are an evil tease. We cannot get them anywhere else. Its two ingredients. Stop being lazy. Keep them in stock we love them. You are torturers.