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Taco Bell review: rude service 452

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12:00 am EDT
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My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
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Tj Miller
, US
Oct 31, 2018 9:42 pm EDT

I went taco bell and the drive thru was very rude and I did not like her tone with me and slamming the door after yelling at me .. which in my case is really unprofessional especially in fast food industry

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Alexis Castelan
, US
Oct 28, 2018 12:49 am EDT

Hours say close at 3 am. Went at 2:34. They were closed. Still people inside.

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marcia fernandes
, US
Oct 28, 2018 1:39 am EDT

4 days ago kids where smoking e cigarets inside the restaurant. it smelt terrible .

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tim call
, US
Oct 28, 2018 8:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just had the worst burrito, no tomatoes, no lettuce, barley any meat, just beans, and was only half full. I called the store and they wanted to replace it, but i live 10 miles from that store. This is not the first bad experience, and i bet it wont be the last, some free coupons would be nice. 6/2/17

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Cory dillon
, US
Oct 27, 2018 9:26 pm EDT

i asked for a bag for food that i needed to put away and she told me to get it from another store

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Peter Dominguez
, US
Oct 27, 2018 6:17 pm EDT

my order was not correct am 6 miles away from the nearest taco on valley and Sierra in Fontana got home not all items where in bag missing 2 frito burritos asked if anything was in bag and the young girl said yes. Also they had no Sierra Mist nor Baja blast very dissatisfied with you established

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Mary.50
, US
Oct 27, 2018 6:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Taco Bell 031440 drive they person was rude and not very professional she they my money at me and was rude with her coworker that she was training. Her name is aminee . She didn't care how she talked and wasn't very nice at all. This is a good way to lose customers.
Thank u so much
Mary Hudgins

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Johngtipton
, US
Oct 27, 2018 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was wondering why you advertised the cravings deal for 5$ an the taco Bell I go to charges 6.39 they said that the price went up they don't have that at 5 bucks you quit doing it at that price.

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Blozier
, US
Oct 27, 2018 9:56 pm EDT

I ordered fresh COOKED POTATOES I did not check before I left I understand that is my fault but I was very clear in ordering now I have a bunch of hard rocks I don't want to return tonight because it is. A good drive from my house this has happened on more than 5 occasions I love the potatoes only when cooked fresh

Brandy Cervantes

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Dunkin1978
, US
Oct 22, 2018 12:18 pm EDT

I came through the drive thru Saturday and a black female walked to the register wearing gloves and chewing gum. There should be no gum chewing on a line in any restaurant. Very Gross. I will not be returning to this particular location.

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Shakura
, US
Oct 23, 2018 4:19 am EDT

This is just ridiculous! Every time I go there it never fails . Either my food is cold sloppy or not how I asked for it !

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Crisstal
, US
Oct 22, 2018 7:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

While making a 25$ purchase I bite into my Taco to find a slug

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Lizzie15
, US
Oct 23, 2018 5:50 am EDT

I was the only car in the drive thru, and it took them 5 minutes to even acknowledge me. Then they informed me that it would be ten minutes before they could take any drive thru orders. That's absolutely ridiculous. Very disappointed with the service and I didn't get any Taco Bell!

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Chelsey Knight
, US
Oct 22, 2018 1:44 pm EDT

The lady at Selma, AL WAS SO RUDE said she couldn't give extra sauce I was willing to pay threw my food in the bag. Sideways my food was broken for not properly putting my food right in the bag. Everytime I come for Blue Freeze it's always NOT WORKING! Horrible customer e!

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Elizabeth Gibson
, US
Oct 21, 2018 11:22 pm EDT

When I ordered my double meat chalupa and drink that was all I wanted. When I got to the window and paid for the meal it was not what I ordered. I did not request the meal which came with two Taco's. There wasn't much to them, no sour cream or tomatoes. Too the nacho cheese one was stale. My next meal should be FREE.

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Chelsbarker
, US
Oct 21, 2018 10:50 am EDT

Closed by 12:30, didn't answer phone calls either

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Haileynsmith
, US
Oct 21, 2018 8:50 pm EDT

I found a price of a bone in my food and I almost chocked on it...

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Sierra lankford
, US
Oct 21, 2018 9:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

When we got home, the tacos were not crunchy they were soft and sticking to the paper. When we called them they did nothing for us. The Tacos they were cold when we got them out of the box, the service was rude when we called them to tell them that they were soft and not crunchy.

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Barry Brown
, US
Oct 21, 2018 7:31 pm EDT

its very simple just see the attached photo and you will understand my complaint this is the greensburg pa 15601 taco bell store

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Charrish
, US
Oct 21, 2018 2:00 pm EDT

Drive thru worker is very rude! Seemed as though she really did not want to be there. Got my order completely wrong! I have worked fast food drive thru before and you have to happy and give the people you serve great service. This person needs to be talked to about her attitude and customer service!

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Lillie Belcher
, US
Oct 21, 2018 1:18 pm EDT

I am writing this in regardes to Heather Ramsey, the new manager and Brittany Dye. I was on my lunch break and in a hurry. Brittany and Heather refused to make my 5 layer. It was over 10 minutes before I received my food. I want something done before this happens to another customer. My girlfriend is employed there and I am a regular customer.

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Mateiro Teixeira Sarah
, US
Oct 21, 2018 8:07 am EDT

The service was so bsd I waited about 25 mins the tacos were cold and had no vegetables if I wanted fresh I had to wait about 5 mins and so I left. Not pleased at all I also purchased two original crunch sandwiches combos from KFC. Horrible and I had to leave to work so I couldn't wait. Customer service was horrible dufferin mall location

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Beguia
, US
Oct 21, 2018 10:45 am EDT

I went to purchase a dobledilla on store 029863
At 20193 highway 59
New caney tx 77357 on 7/25/17 and when i open the package it had a long piece of hair on the package next to my nachos.
I return the food to the counter and the offer me to re make it and they apologize but still it was gross seen a hai on my food

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Sam704
, US
Oct 22, 2018 5:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to toco bell in Charlotte NC on my lunch break and got a soft toco with my meal. As I a was eating I bit down on something hard and broke my tooth. I had to go immediately to the dentist!

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Kmh3
, US
Oct 22, 2018 2:37 am EDT

What gives employees the right to use profanity and call other people [censored]s while on duty and custOmers in a place of business. Customers do not like to here this when you and your family are eating.

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M.wiler0405
, US
Oct 21, 2018 8:22 am EDT

I bought a XML grilled stuff steak burrito meal and they gave me chicken instead of steak and there was maybe 3 pieces of chicken in it on top of it already being the wrong meat and I ordered a triple layer nacho and they put one drop of beans in the top corner and literally one line of cheese and red sauce and it didn't even cover 14 of the chips

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Pae96
, US
Oct 15, 2018 9:13 pm EDT

Today my fiancé and I had order Taco Bell from the one inside the York galleria mall. After we ordered and stepped away from the register, we noticed they were eating in the kitchen an did not wash their hands after. As well as an employee who went to the public restroom with her apron on.

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Jason700
, US
Oct 16, 2018 3:10 am EDT

The lady who waited on us was every disrespectful and when me got our food our food was just laying on the counter and we never knew it was our cause their attitude was verybad

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Freddie Linares
, US
Oct 15, 2018 8:21 pm EDT

This place just remodeled their store. The food quality sucked. I don't know if they replaced the staff or what but the food wasn't made the right way and the amount of meat they used was so small I had to make one taco from 3. For a place to remodel and get worse I feel like I wasted 30$ on 2 or 3 tacos.

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Lorene LaPresta
, US
Oct 15, 2018 5:49 pm EDT

This Taco Bell's drive in service is just unbelievably slow. Always regret stopping here. Today was the last straw. Even the pre schooler describes it as "slow like a turtle". Spent over 20 mins today when off hour. Between 3:00 and 4:00 pm. Definitely not fast food.

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Brett Doucette
, US
Oct 15, 2018 3:22 pm EDT

I specifically asked for no beans because of a food allergy and still received beans on my burrito. I could have been in serious trouble had I not checked. This is the second time. I have never complained before but this is crazy. One time was in ware, Ma. The new store. And the second was in worcester, Ma.

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Tmsocki
, US
Oct 15, 2018 4:33 pm EDT

Took 20 minutes just to take our order. We were not done when she said "hold on", we then waited for another 5 minutes and then she came back...didn't have the first part of our order, and then we proceeded to wait another 15 minutes for our food, which was wrong.

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Keitha Huntley
, US
Oct 15, 2018 11:10 am EDT

I love this place... This Double Chalupa was nothing but bread... I understand it's not going to be stuffed but really? I ordered 2 of the promotions, and I am very disappointed in the product... I understand things can be a little off in the workplace but don't cheat a paying customer who actually loves I mean loves Taco Bell

Thank you

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Ijh
, US
Oct 15, 2018 2:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The food that I got yesterday was cold it felt like it wasn't fresh and I ordered 4 of the potatoe buritos and usually when I go up to the store I don't get no problem but idk what happened but yesterday at 2:50 I got my food came home and I only live 8 mins away and my food was cold I was like what in the world

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Patricia Mead
, US
Oct 15, 2018 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a Taco Salad today, 9-14-18 from Toledo, ohio, 3265 Laskey rd, at 10:35 am.The Taco shell tasted like it absorbed some kind of chemical, mabe a cleaning fluid or mabe insect repellant, it tasted awful & didn't smell right either .I just wanted to let you know, my order # 300195.Thankyou, Patricia Mead 4415 Elmhurst Rd, Toledo, Ohio 43613

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Amanjot
, US
Oct 15, 2018 3:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to taco bell ! After 15 min waiting they took my order was clearly 4 chalupas sub from beef to beans ! And when i come home to eat I find out that I have meat in my Chalupa ! I am veggietarian ! It totaly messing up my religious beliefs and the tacos were not full no tomatoes and no greens just shell nothing in it !

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Onawa Funderburk
, US
Oct 16, 2018 2:17 am EDT

Just want to share this article about one of your employee. I sure you already know how awesome he is. In this business we seem to hear all about the ugly be every few of the good. Please let him know just how awesome he is. Thanks

Onawa Funderburk
FunderburkOnawa@gmail.com

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Hunter Wilson
, US
Oct 15, 2018 2:40 pm EDT

I ordered 1 steak quesadilla & 1 chicken quesadilla. I got 2 chicken quesadillas. I wanted a Mexican pizza, they gave me a taco salad with old produce & HORRIBLE smelling dip. I called them & they were rude as hell. I have pictures.

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hello/goodbye
, US
Oct 16, 2018 12:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought 2 of the crunchwrap boxes and they had hair in them. it was gross.. I tried to call but no one answered and it was to late for me to go back over there. I wouldn't have made it before they closed.. I am no where happy with it at all.

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Jeff509247
, US
Oct 15, 2018 5:52 am EDT

Orders aburito taco meal the burito was 90% sourcream and the taco was crushed it was a nasty meal