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Taco Bell review: rude service 452

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12:00 am EDT
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My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
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MeYunkia Gipson
, US
Nov 03, 2019 12:19 pm EST

I ordered cheesy potatoes and they were old and I got charged for items I ordered on my chulapa and didn't receive it with my order this is the 2nd time I don't have money to waste

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Taylor Neal
, US
Nov 02, 2019 4:33 pm EDT

Arrived at approximately 10/25/2019 at approximately 0210. Lights were off at the drive thru menu. Drove past and the women at the register yelled incoherently through the drive thru window. Reversed back to the drive thru window and the woman was counting money in the register and she stated "Bye" and turned her back to the window.

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Mariat3532
, US
Nov 02, 2019 1:54 pm EDT

I ordered tacos and they put beans inside instead of beef I went back to return it and complain and they denied me. Never going back to taco bell I think it'd time to rethink what I eat and buy healthier food.

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Laura Hyland
, US
Oct 26, 2019 11:12 am EDT

I ordered my food at 8:42 pm and got there at 9 pm, for an online order to pick up inside. When I got there the doors were locked. So I went to the drive thru and waited 35 mins in line for our food. That was now cold. I have had a few bad experiences at this taco bell.

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Mariat3532
, US
Oct 26, 2019 6:41 pm EDT

Ordered some tacos and they had beans inside instead of beef went back to tell them and they refused to fix the order I got Robbed. This is the last time I buy from taco bell I think it's time to eat healthier.

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Micahberger
, US
Oct 23, 2019 12:36 am EDT

No meat in my chalupa, little meat in taco, employee acknowledged that food was made improperly. Replaced one of the items. I like Taco Bell food, but this meal was terrible.

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JHuff
, US
Oct 21, 2019 5:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I stopped at the Taco Bell and never received my order. I waited for 30 minutes and all of my coworkers received their food. I asked to speak with the manager who acted very rude and finally gave me a refund. She also took my receipt and walked away and laughed with her staff member. I am very upset about this matter.

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Amy Trumbull
, US
Oct 19, 2019 10:44 pm EDT

Go to taco bell just south of Flint, MI. and at 6:30pm they are out of beef. This is a small store in a plaza in front of a meijer store.

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Pat State
, US
Oct 19, 2019 11:13 pm EDT

I ordered a chicken quesadilla with a soft taco. I live 20 minutes away and when I get home I open my quesadilla and notice I only have chicken on half of my meal and at that there is only like 5 pieces of chicken on 2 slices. Not satisfied.

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Tamera Rogers
, US
Oct 12, 2019 1:34 pm EDT

This is the only thing I order from your restaurant. Why is it no longer available?

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tolotolo
, US
Oct 12, 2019 11:50 pm EDT

i ordered a party pack and 2 crunchy wraps when i got home and opened it up there was a few pieces of lettuce and tomatoes and very little meat init. the wrap was mostly flour tortilla, for almost 4.00 a piece i expected more of everything instead of what i got other than that everything else was good.

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Kikiki
, US
Oct 07, 2019 7:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Meat was cold shell was super hard and it was wrongly made they had an attitude and when they remade it it was even worse i got all that food and it was cold

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DannoC
, US
Oct 07, 2019 12:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please bring back the XXL Grilled Stuffed Burritos. They are my favorite menu item and the favorite of my friends as well.

Thank you
Dan

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Employee help
, US
Oct 07, 2019 9:21 pm EDT

Young man in drive they with dreadlocks was threatening another employee saying he would get someone to beat her up which was very alarming. He told me his name was Alex and that I was going to call and inform his manager and he told me "I don't give a fck" I've never come across such disrespect and I am worried about the young girl

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Heidi Osborne
, US
Sep 28, 2019 5:41 pm EDT

I submitted an online order with our local taco bell. Paid for it. Received confirmation and drove up there to find them closed. Hours of operation on the web site and door say they open at 7am. I want my money back and obviously the web site updated since its not correct. Poor way of running a business!

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Well cuz
, US
Sep 24, 2019 5:21 pm EDT

Can y'all please send my daughter a new card it's supposed to have $5 on it I would really appreciate it and thank you

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Jeff Lindner
, US
Sep 21, 2019 11:40 pm EDT

Ordered a steak quesadilla. Got a bean. Not the biggest issue, but we paid for steak and got less than we oredered.

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Lucretia Elliott
, US
Sep 18, 2019 11:59 am EDT

My meat was not done, my cinnamon twist were undercooked and had no cinnamon. My diet Mountain Dew was regular so the only thing we consumed was the slushy. Too far from my home to bring back and it's during rush hour traffic. The girl told me I am too loud when discussing my order and got mad when I repeatedly told her I need sauce.

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K. Wade903
, US
Sep 11, 2019 2:13 am EDT

I was eating the mexican pizza from Taco Bell and got choked on a piece of plastic. It got hung in my throat and I managed to get it back up. Im trying to get this resolved as soon as possible and would like to be contacted asap about this matter. I dont want this to go any further than it needs to.

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cw@39
, US
Sep 10, 2019 2:58 am EDT

we will really appreciate if the nacho fries will stay on the menu and not be seasonal. them fries are so delicious and hot and fresh. please bring them back

thank you cw

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Nic12
, US
Sep 04, 2019 2:28 pm EDT

Waiting in the drive thru for at least 10 mins, then finding a half crumpled bag of cinnamon twists. Go in to have the problem fixed to meet an Absolutely ridiculous male manager on 8/29/19 at 8:40pm. He looked higher than a kite on some kind of drug and the restaurant was completely disgusting!

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Fyayldt
, US
Aug 17, 2019 11:36 pm EDT

The Taco Bell in Mayfield, KY 42066 has had the Nacho Grande box on their sign for weeks. I went there last week and asked for this item and was told that is no longer available. A week later and it is still up on their main sign in front of the restaurant. If you are not selling it get it off the sign. Get a real manager.

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Vincent Rogers
, US
Aug 17, 2019 9:39 pm EDT

I was told by a tacobell employee that I wasnt getting the job i interview for because i reminded Linsey of somebody she hated .. Thats descrimination and i am contacting my attorney in reguards to this matter ..My name is Vincent Rogers 111 and my daytime phone number is [protected].. My email is vinnierogers41@gmail.com

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Amarillo55
, US
Jul 31, 2019 11:46 pm EDT

Should be called a rice burrito. About 5 or 6 fritos on 3 burritos. But there were more fritos than beef! Dont expect a lot for a dollar, but you should call them rice, fritos be-- burritos not sure you can prove there was beef!

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25155
, US
Jul 27, 2019 7:29 pm EDT

More care should be taken checking orders. We ordered 2 orders of 3 Taco's supreme's (#6) We just got home and there are only 5. We live far enough away that it is not worth is to go back in this heat. We are in our 70's/80. Very disappointed this time. July 20, 2019

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Breezy Clorise
, US
Jul 24, 2019 12:24 am EDT

I sat in the drive thru and as soon as I get to the menu they tell me that there closed and shut the screen off after I waited a good 5 min to be able to order I didn't think that it was right that I waited for them to tell me they were closed and the line was full like they couldn't have served one more customer

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Curlew72
, US
Jul 22, 2019 2:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Girl at drive thru window is always very unfriendly and never offers sauce for food. Today she acted as if I were "retarded" when I asked for silverware. Very unprofessional.
She could be who or what's keeping customers away.

Thank you,
Faith Krebs
1083 Robmard Rd
Dunedin, FL 34698

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Choca Lee Mathieu
, US
Jul 13, 2019 8:27 am EDT

The pizza was not covered in sauce and dry and tomatoes was end cut and green. Looking nasty. Photo will not upload. Probably a good idea not one see that anyway .

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Choca
, US
Jul 13, 2019 2:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The tomatoes was not fresh at all and sauce wasn't on pizza. Taco Bell has gone down. Take a look at photo of what I was served.

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Kevin kinder
, US
Jul 10, 2019 10:08 am EDT

Whenever I go through the drive thru they are out of crunchy tacos or no nacho chips, cheese, tacos or chicken or drinks. the store in question is at (Waco TX 200 North valley Mill. You need to have it checked out to find the problem.

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jaybird2112
, US
Jul 10, 2019 5:55 pm EDT

20 min in line, 2 cars ahead of me, evidently the car at the window ordered 20 tacos it took 20 min to make 20 tacos? Really?
Service SUCKS! I will NEVER go to Taco Baell again!

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😓
, US
Jul 02, 2019 1:59 pm EDT

I'm not one to complain much, but the other day I got the wrong order through drive thru and figured well it was just a mistake but today I ordered a crunch wrap and I don't know what the person was going through when he or she prepared it

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roy111
, US
Jun 19, 2019 7:29 pm EDT

ate here twice both times food made me have diarerra.
please investigate and force this place to be clean

taco bell / kfc

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KB+2
, US
Jun 09, 2019 6:06 am EDT

I search briefly to find somewhere to leave a request but this is all I found that did not require me to have a receipt. Can you bring back the quesolupa? It was amazing! I enjoyed this product so much and craved it while I was pregnant. The naked chicken chalupa was amazing too and should come back as well Love taco bell!

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WoogieG
, US
Jun 08, 2019 8:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I visited Taco Bell/kfc on Southwest Dr, in Jonesboro AR today June 1st, 2019 around 12:45 pm. As I was eating my taco I got to the last bite of the taco & found a HUGE BUG in my taco. I have videos & pictures of the bug in my taco my phone is+[protected] my name is Kadeetria Ivory feel free to call me about this matter.

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Roberta Henning
, US
Jun 09, 2019 1:48 am EDT

I have been a Taco Bell customer for over 30 years. My favorite taco is a

MEXI MELT

When my husband and I recently went to the St. Clairsville, OH Taco Bell and I ordered the Mexi Melt I was told it is no longer on the menu.

I could not believe it. That was my all-time favorite. Will it be coming back?

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Nate Stakely
, US
Jun 01, 2019 8:25 pm EDT

omg the cat below my post is right on as no one has the ingredients for the box deals and you would think the mgr would sub but its all a bs fishing line

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Nate Stakely
, US
Jun 01, 2019 11:07 pm EDT

omg the cat below my post is right on as no one has the ingredients for the box deals and you would think the mgr would sub but its all a bs fishing line

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Suzanne Anich
, US
May 26, 2019 2:52 am EDT

I'm sorry, but the loaded nacho taco is not loaded anything like the commercials on TV. It is the same thing as a plain taco with nothing but a few drizzles of melted nacho cheese with a few triangular chips. The ad makes it look stacked... it is flat with very few fillings of lettuce or tomato. Just saying...not true to your word on TV ad.

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Fire1402
, US
May 22, 2019 4:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Didn't get what ordered it was wrapped messy and the service was very rude and they had no clue about web orders or anything this was the worst experience ever at a Taco Bell I will never eat at this location again also one of the employees asked us to move our feet just to sweep very disrespectful really on her part