Menu
Taco Bell Customer Service Phone, Email, Contacts

Taco Bell
reviews & complaints

www.tacobell.com
www.tacobell.com

Learn how the rating is calculated

1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Taco Bell has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Taco Bell. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Taco Bell reviews & complaints 2478

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Taco Bell reviews & complaints

ComplaintsBoard
M
6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell chicken quesadillas

I ordered 3 chicken quesadillas and received all three without any chicken on them! And to top it all off I waited in the drive thru line 30 minutes before I was even prompted to order and after I ordered I waited 15 more minutes before receiving my food and then when I get home to my hungry husband and 2 year old and we find out that none of our quesadillas have chicken on them extremely disappointed and would like to receive compensation for this major inconvenience!

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
P
5:27 pm EDT

Taco Bell professionalism

There seems to be a high concern with the store location at 3605 S. High St. Columbus, OH 43207.

As a customer I should never hear any information about personal business that is involved with your employees. I have heard everything from money embarrassment of money to sexual misconduct with minors. As well as falsification of information and paperwork. Should no employee feel uncomfortable about working at an establishment where they are called names or even misjudgment by lack of knowledge, or even being bullied. It is a shame that all this happens and then management simply thinks it is okay since after the act has happens that an apologize came with it.

I would advise that you looking into this matter with great detail before someone takes it to the new and tarnish the name of Taco bell.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
M
3:53 pm EDT

Taco Bell customer service/food

On 8/12/18 at 2:48pm I went to the drive-thru 019530 in Bismarck, ND
First off no one answering intercom...after waiting 5 minutes...drove to the window...no one there...after honking someone finally opens window...takes my order...get my food and one order is missing...so in top of what I already payed $21 I have to pay an additional $5.36 for a Nacho box...he tells me to pull in front for my box...after waiting
For another 15 minutes I send my daughter in to see what the hold up is...I finally get my box...this experience was one of the worse ever.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
M
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell poster decorations in restaurant

My eleven year old son told me we should not go into Taco Bell as a family. I asked why. He said there are inappropriately dressed girls on the walls there. I thought oh surely not. And we went anyway. Much to my surprise I saw exactly what he meant right by the door. Girl in binkni holding surf board several places. Women being degraded and used to sell Tacos. What in the world does this nearly naked girl have to do with eating at Taco Bell? I have found no connection. Just another way to exploit women.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
N
11:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell not getting my food and my money back

So I went to but at Taco Bell cause I was hungry so I order two things and the total was 7 something so I took out my 20 dollar bill and gave it to the cashier she gave me 3 dollars back when I gave her a 20 and my change was supposed to be 12 dollars so then she called this other person and she said I only gave her 10 dollars when I took out 20 dammm dollars out my purse so she didn't give me my food back or my money

Read full review of Taco Bell
Hide full review
ComplaintsBoard
M
9:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell I wasn't hired because I didn't show up to an interview im disabled looking for work

I had an interview at on of your job site and I couldnt make it cause I cut lawns thats my side job anys ways I called again today and I said I was sorry for not showing up or calling that I had stuff to do that day im located in corpus christi texas the location of the taco bell is 1501 nile drive in corpus christi texas 78412 the hiring manger his name is eric was very rude please im disabled and looking for work he also said that hes not gonna hire me just cause I didnt show up to an interview please contact me at my email @ [protected]@gmail.com

Read full review of Taco Bell and 2 comments
Hide full review
2 comments
Add a comment
S
S
steveshouse16
, US
Oct 01, 2019 12:04 pm EDT

I would have to agree with the hiring manager. If you are unable to show up to a scheduled interview before even being given the job then how can the manager count on scheduling you into the week and you not show up and use your so called disability and having to work a side job as an excuse. If you were really in need of a job you would have shown up to the the interview at the time the manager had set aside to see you. You proved by first impression that you are unreliable.

S
S
steveshouse16
, US
Oct 20, 2018 3:06 am EDT

You didn't show up for an interview what makes you think he can rely on you to show up to work.

ComplaintsBoard
J
9:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell order was wrong, refused to correct or refund

Went and placed my order. Asked for #6 steak chalupas, and 3 of the Doritos boxes. Went to window to pay handed me a bag thought was just the #6 Order and he said Thank you so I told him well I ordered 3 of the boxes did yal just place it all in the bag without the boxes and he said yes. I pulled forward decided to check order and they had given me #6 order.(beef not steak at that) 2 cheesy gordita crunch and 1 fiery DLT. Drove back to window explained what happened showed him what he gave me he then tells me the box meal has been discontinued (which he didn't tell me) so then I tell him then to order me 3 more of the number 6 and I would pay the difference. When I handed him the food back that they gave me in error he hands it back to me and tells me to keep it cause he was going to have to throw it anyways. So then he charges me the price of the 3 #6's and I ask him why it's $18 when I just paid $17. He looked confused said well I have never done this. He tells me well I gave you the food back so I hand it to him and I tell him well I didn't want it cause that's not what I had ordered and he tells me no he couldn't take it cause it was against policy to throw food away and so basically I had to keep it and pay for a new order. I argued back and forth I finally told him well just keep all the order and give me a refund and he said no that it was against policy to refund the money and it would mean he would have to throw it away and they couldn't do this. He couldn't exchange because that would mean he would be out of pocket (whatever that meant.) I kept asking you mean to tell me I paid $17 for food I didn't order and am stuck with it. I literally had to come home with food I didn't order or want. I was so upset I cried from the anger I felt. My family and I always order food from there never had any problems until today. I asked for manager and guess what, he was the manager. Ticket says his name is Saul C. I am never going back there again.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
L
12:09 pm EDT

Taco Bell bean burrito/customer service

I went to taco Bell and got a bean burrito with no onion add chicken and sour cream. When I arrived home, it had lettuce and tomato on it. I didn't request that. The phone apparently was broken cause I called five times and no one answered. I just got done driving 40 miles to get home with my food and have it be wrong, I did not want to drive back up there after that drive, let alone how much gas I used. So when I called today I requested my food be made right and to get a refund for the gas wasted on their mistake. They've done it before. They won't now. Only get refund or get food made correctly. I want my money back and my food made to my order. This is disrespectful customer service and I am close to never going back to taco Bell! I can go to any other place and have my food made correctly but 5 out of ten times does taco Bell get my order right. It's not that complicated. A bean burrito doesn't even have tomato or lettuce unless it's a supreme. So I want this taken care of.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
L
1:43 am EDT

Taco Bell service and food

I went to Taco Bell and ordered nachos. About half way through, I pulled plastic out my mouth and I started looking through the box, and found more plastic. I then returned it to Taco Bell and the woman Veronica at the drive through called me a liar. When I pulled up and showed them, no apology but laughter. I am six months pregnant, who knows what would've happened had I injested it.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
U
7:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell customer service

On 8-9-2018, I went through the drive-thru at Taco Bell. I had ordered one mexican pizza without tomato, which is stated on the receipt. However, when I got home the mexican pizza had tomatoes! Also, when I asked Brandi W. for "a lot" of mild sauce, she gave me 2. I had ordered a total of 7 items and she gave me 2! Does that sound reasonable? Not at all. She was rude as well. Overall experience, this Taco Bell has horrible service.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
R
3:56 pm EDT

Taco Bell fiesta taco salad and mild sauce

My Feista taco salad had hardly any meat and was tipped out of the bowl in the box and we told them we wanted mild sauce three times and we got none at all. We live 30 min from tacobell so if course we wasn't driving back bc we was already hungry. The woman was also really rude and short with us.. after giving my change back she slammed the window...I am probbly never eating there again. This is so uncalled for... I will let my family and friends know as well how horrible the service was

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
J
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell very rude manager

My son recently worked for your company until today when I told him to quit Taco Bell . He has been scheduled for times he has not been able to work since he has been thereAnd it's his fault every time they mess up. I told them he couldn't work today because he had school open house so he can get enrolled and they told him if he didn't come in he would no longer have a job . What kind of person makes a kid choose a company over high school. I am contacting the department of labor as well as district manager. I don't know her last name but I know her name was Christina. She provides the schedules every week.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
A
12:52 pm EDT

Taco Bell food

Ordered tacos with sour cream and I was charged fore it but dident get it and I woul like to know do you sell your beans by the gram because the bowel has a crown in the bottom that takes up room boy you have gone down hill now I'm at home and I want you to send me my 80 cents thank you this taco bell can't get any thing right I order burrito with out onion when I get home guess what there is onion on them it a long way back to taco bell and it cost me money to return the food and get it again I'm going to take a scale with me when you tell me how many you are supposed to get thanks

Read full review of Taco Bell and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
N
N
nkmb
, US
Aug 12, 2018 12:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Understood if the order was messed up it is a pain in the butt - I always ask to repeat the order to make sure and check all orders before leaving - thats with any food service. It happens - However I am a bit bothered by you making these comments when you posted a comment on another persons complaint "tell us how you really feel" seems a little hypocritical.

ComplaintsBoard
A
10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell nasty worker

On August 7, 2018 at 8:42 pm I asked for a REFUND. Because I watched the prep worker stop working and step away with her cell phone, and answer and reply with a txt. Still wearing her gloves, I asked another customer did you see her. He states I need to inform manager because she returned to the prep area . Preparing the next order, I said I'm sure she's doing my order, and she was, a chip fell on counter she politely put it on my order, she then arranged for my nacho fries to be situated in the box still using those gloves she touched her cell phone with. Then she called my name to pickup my order, I said NO MA'AM, I'm not eating that, told cashier, she called back and said she wants a REFUND, the same worker said to give it because she was busy with orders. Wow, apparently she was the manager. Do you realize the bacteria and germs that are on your phone, especially after using restrooms, and allowing others to touch your phone. Seriously she obviously does this on a regular handling customers order like this. You wonder why people are becoming sick. NASTY WORKERS. I'm grateful that thru line was backed up.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
P
7:25 pm EDT

Taco Bell price

Went to Campbellsville Ky Taco Bell earlier today. Ordered a Nacho Bell Grande combo- price on board was $5.29; as we were finishing our meal, my husband looked at the receipt-- surprise, surprise, we were charged $6.29 for the combo. I went back to the counter, spoke with the one who took our order about the price difference; he said "the price was put on the board wrong, yeah, I know it is false advertisement, but, there is nothing I can do about it." I went back and told my husband what was said. He mentioned that I should have spoken with a manger. So, I went back to the counter and asked to speak to a manager. Lo and behold, if the guy who took our order (and my earlier complaint) wasn't the manager. So, needless to say, I was told the same thing. My husband went back to the counter and asked to speak with the head manager. The guy told my husband he would call his manager and let them speak to each other. After being left at the counter for several minutes, we had to leave due to a pressing appointment. This Taco Bell has had several problems in the last year or so: having to close the dining room due to lack of employees, etc. Just not a bit happy and will be taking this further!

Read full review of Taco Bell
Hide full review
ComplaintsBoard
A
5:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell service

I went to the taco bell in Pocahontas, ar. At 5:18pm this afternoon and sat at the speak for 10 minutes and no one came on the speak so I pulled up to the window and sat for another 10 minutes and never seen anyone. Cars are in the parking lot so I know they are open. Due to the fact that I did not get any form of service I went to a competitor and ate instead.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
H
5:38 pm EDT

Taco Bell chalupa meal

I ordered two steak and two chicken chalupas and received the two chicken chalupas with two beef chalupas. I didn't even know a beef chalupa was an option. Very disappointed and now two chalupas gone to waste and still a hungry belly. I've never had an issue with this certain Taco Bell before but I'm not very happy about this. I understand it's only food, but when that's dinner and it's 15 mins away, what else am I supposed to feed my household when you screw up my order?!

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
A
4:19 pm EDT

Taco Bell strawberry skittles freeze

My Taco Bell visit today was unacceptable. I placed an order with a passive aggressive cashier to start but things only got worse. I ordered a large strawberry freeze and before I payed the cashier brought the freeze to me. She had only filled the cup halfway and informed me that they had run out. She then proceeded to say that they couldn't fill up my cup with something else and that I would be charged full price. I was charged for the price of a large for an amount that was closer to the size of a regular freeze. I am incredibly disappointed with my service today.

Read full review of Taco Bell and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
S
S
steveshouse16
, US
Oct 01, 2019 11:54 am EDT

If you look at the picture very carefully you can clearly see where the cup was properly filled to the top as their is still juice from the liquid going down as it was being drank, They tried to cleverly take a picture that wouldn't reflect the true amount of liquid that originally filled the cup thinking they would be offered a free product for complaining.

ComplaintsBoard
S
2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell food service

I went to the taco Bell located atoka, Oklahoma. I haven't been there in a while but I LOVE going there. Normally my orders are on point and I never have any issues but Yesterday, me and my husband and children went and he ordered a nacho Bell grande with no beans, no sour cream and no tomatoes, 2 chipotle chk grillers, a 5 layer burrito, a cinnamon twist, a nacho fries supreme with no tomatoes or sour cream and 3 dlt supremes. We never got our cinnamon twists, the nacho Bell grande was made regular, he went to the counter to have them remake it and the worker made it with no meat, and there was sour cream on it so he asked to have it made AGAIN and the worker got upset and said it was already remade. I only got one of my dlt tacos, and my 5 layer burrito was a regular bean burrito so I asked for it to be corrected, they took the burrito back and never made me another one. The workers were pretty snobby and rude, I almost never wanted to go back again.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
3:31 am EDT

Taco Bell owners daughter

I've been employed with this location for quite some time now, I love my job and the coworkers that I have but in recent months the owners daughter has shown up and I understand she's planning on taking over for her father but is stepping in and doing things very unprofessionally. Some of the things that she has done is favoritism, picking on certain employees and managers, and creating drama all around. In general since she's been coming around she's created more bad then good, a majority of the crew are uneasy when showing up to work and now are looking for employment else where. There is so much more that I can say but I feel as if it will go nowhere because of the power she feels that she has over us. The way the store is headed with the toxic environment she is creating is downhill which is a shame because of the many employees that have put so much time and effort especially years of service in working for the company, I feel this is a matter that should be taken seriously in seeing as this location serves so many surrounding towns in the area.

Read full review of Taco Bell
Hide full review

Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Taco Bell?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Taco Bell Customer Service. Initial Taco Bell complaints should be directed to their team directly. You can find contact details for Taco Bell above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Taco Bell. Discuss the issues you have had with Taco Bell and work with their customer service team to find a resolution.