Taco Bell
reviews and complaints

I walked into the Taco Bell on Farmers Lane and Hwy 12 (Santa Rosa, Ca)at 530pm with two young children. I ordered my food and observed the tables to sit at. The tables and floors were filthy. There were maybe 2 other guest at a table. I found 1 of two tables that were even clean enough to sit at with my children. The floors had garbage in several places. My youngest spilled a drink all over the table and floor. I sat at the counter waiting to get help to clean it up. I was given a blue paper towel. I explained it was a bigger mess. I was given one more. A strange man felt so bad for me he went and grabbed napkins to try and help me clean it up. At no point did any employee attempt to help or give me what I needed to clean it up myself. So for the next several minutes this gentleman and I worked together. When we were finished eating I asked to speak to the manager to share the concern for the state of the restaurant. A woman stated she was the acting manager. As I talked to her and got a less than desirable response, a young male employee joined the conversation and said have a nice day. I live near by and eat at this restaurant on occasion. I have never been so appalled by the condition of this store. I expect a response to this complaint immediately as I have recorded the state of this restaurant and will be reporting it to the health officials if it is not resolved.
Thank you, Casey

I went to the taco bell located on winston rd store number 029866 lexington nc last night around8:45 9 o'clock, the worker was taking out the trash then a car pulls up then they both entered the workers car made a transaction right in front of the store and got out like nothing happened. The worker drove a white jeep with new england patriots front tag, I will never spend another dime in that store espically with drug activities on and around the premises, I will also be telling everyone I know about the situation as well. The worker was either a white or asian man. I had my kids with me and I did not appreciate what I saw, what my children saw! So I think you all should rewind the camera and take a look for yourselves. Yesterday's date was monday july 24. Thanks in advance

On 7/25/2017 at Taco Bell 027326, 2445 Laurens Rd. Greenville SC I ordered at 12:15:46 and didn't receive it until 12.36 pm on a hour lunch, I witness three individuals leave who ordered after me and instead of letting people know if the wait time they kept taking orders, this was one of my worste experience I ever had at any Taco Bell, for me I'll never return to this one again

Hello,

My name is monica and I have been eating at the taco bell in irving texas for over 10 years. Tonight was the last night I will ever go there again. I felt humiliated & have never felt more disrespected by an employee or a manager in my life. Around 10:16 pm I went through the drive thru and ordered 10 crunchy tacos, 3 crunchy tacos with only meat and cheese and a chili cheese burrito. Before driving off from the screen I noticed that it said only 3 crunchy tacos & another 3 crunchy tacos with no meat and cheese. I said excuse me but the employee was no longer answering on the speaker. When I drive up to the window ready to pay I told the employee that the screen said 3 and 3 tacos but I wanted 10 if he could charge me, he rolled his eyes and closed the windows. Right away I knew he was upset and not happy. He opened the window and said no I cannot do that for you. I said excuse me? You can't charge me for another 7 tacos because I wanted 10. He said no I cannot. I then asked for his supervisor he waved his hand and said she was somewhere in the back and that she told him not to do it. So we said "you mean to tell us that we have to drive around and order again?" he looked at us like we were [censor] didn't answer back. I am hispanic but was born here in the united states I speak perfect english but I felt like he did not like me because of my color. All employees there are from another race. I have friends of all races, I love people! I was never rude. I started feeling upset did not raise my voice asked for corporates phone number I cannot believe his response. He responded with "I don't know the number I just work here gosh" with an attitude and he rolled his eyes and threw his hands in the air. I started feeling an anxiety to cry I was hungry, I worked for 12 hours. Crunchy tacos sounded perfect for a quick dinner. I was crushed because I immediately knew I could never come back to this location ever! I have never been treated like that by a family member by anyone. I stayed calm holding my tears in and asked for a supervisor. He closes the window and brings her. She asked what's the problem, I explained what happened and she had nothing to say, the employee kept mumbling behind her that I didn't ask for 10 tacos that I was lying... It's just tacos and I had my card ready to pay? Why would I lie? I never said I demand free food after this. The supervisor had to hold the employee back it seemed like he was ready to jump out the window and attack me. I told her he was very unprofessional and I could not believe the way he treated me and that I was going to write corporate. Sometimes these emails mean nothing but honestly me writing this message is making me feel better and I am hoping to get a response. I ask for nothing in return but honestly and apology because I hope that no one gets treated like specially customers that truly enjoy your food and have nothing bad to say about it. I will never return to that location although it is only 5 minutes away from my home. All this time my husband was in the car and when the employee acted like he was going to attack me my husband did said "we just wanted 10 [censor] tacos" and you refused to ring it up and charge us again. I didn't want this to go further I said sorry I will not be taking my order I will writing corporate and said sorry about all this and drove off.

I might not ever hear back, I spend about 2k or so a year at this location which is nothing I know but if someone ever reads this. Customer service is everything. Happy customers are loyal and proud. I always snapchat my food and always check into your location, I feel like a fool. I hope no one else has ever been treated like I was tonight.

This was the location that caused me an anxiety attack and tears for almost 3 hours.

3321 n belt line rd. Irving, tx [protected]

I sent this exact email to your facebook customer service on july 10th but they have not been able to resolve anything. It feels as if I am just another customer and the way I was treated was nothing. I did not go through all that to not be heard. It was completely unnacceptable and someone besides the manager needs to be made away or how this store is treating their customers.

I'm reporting a manager that work at the taco bell in port st. Lucie on us1. Her name is irene jeronimo but goes by the name of "carolina" i'm addressing the fact that this woman is very unprofessional as her job being a manager. She acts different toward every employee. She doesn't allow "employee meals" for the employee's to get a meal discount for working there. I've been working there for almost a year and it's been ups and downs working with her. I can't get along with someone who act like a prejudice person. She's for her own kind more than she is for others. Her attitide is horrible and is very disrespectful. Demands respect but doesn't show respect to others. I feel like she need to be replaced because I can't work with someone like her.

Hello my name is Kirsten Cook, I purchased a Chulupa Box at one of your restaurants in Palestine, Texas on my lunch break. When I went back to my place of employment to eat, I experienced and nasty taste in my food, so I spit it out and noticed it was a usual bug. It totally grossed me out. So I took it back, ur employees there didn't show me any kind of concern about what I have experienced with your company. They refunded my money and sent me on my way. It made me feel some kind of way. I pray that your company handle this matter, because I hate for someone to get very sick..
Sincerely yours,
Kirsten Cook

Yesterday i went to Taco bell at 444 N Bolingbrook Dr, Bolingbrook, IL 60440 and ordered bean burrito many time i told the associate just bean and veggies burrito without any meet. After repeating 2-3 time and also confirming at delivery that its bean and veggies burrito, after a bite i realised its include meet. When i went back as told talk to the manager he is very harsh and took my receipt and gave me bean burrito when i told him why he gave me meet burrito he keep quite and even didnt apologies for his mistake. It heart we are very religious and we don't eat meet after repeating many time if we get the burritos with meet then what kind of services Taco Bell is providing. When i ask for my receipt he said he trash it and could not find and was busy with take other order and ignored me. The service at this location is very very pathetic

I pulled up to the intercom at 10:45, and was told we closed due to being short staffed. This is not my first time at this Taco Bell & every time I show up there is only 2 people working, same as tonight! So what's up with the staffing? I had to settle for Wendy's & I hate that crap! Very disappointed Taco Bell! Close early because your employees are lazy!
Below is the address to this Taco Bell!

1889 Perimeter Rd
Saint Paul, MN 55113
United States

Taco bell # 030146 on IH35 and William Cannon. I was just told it would take 10 to 15 minutes to make my order in the Drive-Thru. before they even took my order they were already brushing us off. There's only seven cars in the parking lot and I know all of the workers didn't ride the bus. They need help at this store or a manager to regulate staff and production.

9442 SR 52 Hudson, FL 34669 - My friend and I pulled up when an employee named Chloe B. ran up to the door and locked us out. We were not going to dine in; only a to go order & it is posted dining area closes at 10 pm. We went through the drive through and was dismissed by the blonde manager working that night after I told her what happened she said she told her to close the door and then the manager closed the window on me! If I do not get satisfaction; an apology from that manager or something I am taking this to Twitter, Instagram, Facebook, Yelp and Snapchat! This is ridiculous!

Hello I've been employed with taco Bell for about two years Now.. I have noticed that there are way too many shortcuts being taken, when it comes to prepared food and Customer satisfaction. I am currently still on Roster but soon will be leaving to Find a better Job. Management at this store needs to be evaluated, the Assistant Manager is Very Rude and spiteful, I've witnessed a few good employees lose thier Job because of Personal Discrimination. The General Manager has too many Friends as employees, and it shows during shifts were there are times where we neglect customers, results from crew members childish behavior. Unexplained Safe/Drawer money shortages sometimes are never recovered, just looked over. I advise someone to follow-up on these notes. I would like to see better Management, which will lead to a better Team and ultimately Bring better feedback. (Milwaukee Wi, ) Port Washington Rd

I went to toca bell this morning July 23rd at 8:14 a.m. There was a big tall black girl sweeping the parking lot as I start up to order my food it was like she intentionally went towards the intercom to sweep I just figured there's something important over there and waited for her to slowly move I start up to the front window to get my food and There She is again it's not like she did not know I was going to be pulling around she gets all the way up to the front window that fast but yet again slowly moving out of the way like she is sweeping up something so after I stop at the window she proceeds to get as close to the other side of my car as she could and just stands there and stares I have never been so uncomfortable in my life my two kids in the backseat even asked what she wanted I told them I was not sure what she was doing that's how bad it was and I do not understand what she was doing and what was so important under my car that could not wait considering there's a whole parking lot me and my family eat at Taco Bell at least 3 times a week and the last Sunday morning I had gone there she was there and handed me my food through the window for some reason because she wasn't the one taking my money but she gave me a look and just handed me my bag and never said a word I'm not really sure what her problem is but I really do hope something is done and no I do not know her and she does not know me I do understand that sometimes it's hard to tell when it's a true complaint but but maybe from the day and the time I have provided the complaint can be confirmed from a camera or something thank you

My husband and I go into Taco Bell to eat at approx 5:00 and we stand in line forever to order then I go sit down while my husband stands up there with 6 other people waiting for our food. We wait for 30 minutes and then get our food and his chicken quesadilla has nothin on it just sauce! The guy that was behind us for his money back and left and I have pictures of all this. The owner needs to go to Manchester Ky and find out how a Taco Bell does there because their food is awesome compared to Barbourville, Corbin, London and I am not joking. I eat at everyone of them and Barbourville is definitely the worse. This is bad management service and bad management skills. Their manager should be fired for this. They stood there taking care of drive thru while we stood there for 30 minutes. Then drive thru people started coming in with their food not right. Something needs to be done with all of these restaurants and Taco Bell isn't the only one! This [censor] is old and we pay [censor] loads of money for this food and it sure looks like slop compared to the pictures!

Taco Bell #002299
1804 Fort Jones Rd
Yreka, CA 96067
7/20/17 3:45pm
Order #121960

Hello...I stopped at the Yreka Ca Taco Bell while traveling on Interstate 5. I ordered a Burrito Supreme to go and when I got back on the freeway and started to eat my Burrito Supreme...it was cold...no sour cream...no tomatoes and no beef. Just a few lettuce leaves and icy cold refried beans and cold and dry tortilla. How disappointed was I because Burrito Supremes have been my favorite fast food for at least forty years!
My BS was 3.69 - senior discount of .37 + tax of .26. So my total was $3.58. Please send me a coupon for another Burrito Supreme or refund my money.
Thank you,
Cheryl Regelin
1965 Vineyard Trail
Redding, CA 96003
530.276.5983

At 12:03am I arrived in the drive-thru to place my order I was greeted by the order taker who immediately told me "sorry we out of meat, it's gonna be a 45min wait" so I asked do you have chicken, she then stated, "No that's cooking too", this is absolutely repulsive that they would deny service to not only me but 4 cars ahead of me, something has to be done about this, it's the third Time that this has happened and I won't tolerate it anymore!

I waited for 35 minutes in the drive thru. By the time I got my food the 7 layer burrito was cold, and the tomatoes were soggy. The cheesy gordita crunch was doughy and the cashier who (no offense) was of a very large size and her entire back was hanging out of her clothes. She was also very rude. I'm not sure if she was just having a bad night so I am willing to look past that. I was HIGHLY unsatisified mainly with my food. It isn't even the wait time that is making me write to you. It's the fact that I waited so long and then my food was just disgusting.

I've been sitting in the drive through line for about 15 minutes now, and have yet to place my order. Unfortunately I cannot get out of the line because it is blocked off on each side. No way out than going through the line. I could have went to any other fast food place (McDonald's, Wendy's, Whataburger etc.) and I would have already been home and finished eating. They just rebuilt and reopened this new store. I was very excited until now. It shouldn't take this long. At all. I hope it improves soon.

On 7/11/17 location # 031914 @7:30:54 my order # is 331005..
I ask for one chalupa box for the wed deal of $5.. deal on your web site is only $5. deal meal.. why are taco bell is asking for $5.99 meal and website information, is that is for $5., i just don't get it.. please check your website for location..again loca, # is 031914..REFUND MY 99 CENT.

my name is RIA..MY CELL # IS [protected]'

This is 100% unacceptable! I received these seriously underfilled tacos from store 027899 on 7/19/2017 at 7:39:20 pm. I know that these are well below Taco Bell standards and they should be furious with this kind of poor quality of product being served to any of their customers! I am furious that I was sent home with such a carelessly prepared carry out order!

My name dana dixon.I was at tacobell 07/13/2017 last thursday.I was there with my family having dinner.There obviously was a big problem when we came in..There was a guy there complaining that his food was very cold really being a dick to a young lady that was trying her best to please everyone that was in there.she receive the food back and told the man to give her a few minutes to figure out what the problem was.she came back and apologized that her line was out and that she can replaced the food on the other side.He begin to get extremely loud that he was gonna have tacobell closed down and that this would be her last day she have her job and that she could've killed him serving cold food.she was on was the phone with her boss telling him the problem also.I dont know what happen.But today i came to tacobell on my lunch break to hear she had been fired, So im guessing he played a part in that.well i wanna state my opinion this young lady did everything possible to please every customer that came in that night and for to be fired tacobell is dead wrong and i will be taking this farther.we waited in that dine-in so she could get that food right Thats sad to hear a great worker lost her job doing what she surpose to do.It wasnt her fault the grill was broken..By law she surposed to closed the store down but yet she was still making things work to serve and she got fired to cover yall butt.This won't be the last you hear from me..I got her name today from another worker sandra that is..This is not over.If i have too i will have her tell this story to the news WHOM I WORK FOR.
Very unprofessional whom ever her boss is