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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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L
2:17 pm EDT

Taco Bell manager steffany

I have witnessed the manager Steffany purchase many times from some guy while she was clocked in some drugs which look to me like meth. I would appreciate it if this would be looked into because having my seven-year-old daughter see that while we are eating is inappropriate, it is unprofessional for a manager of the establishment to be purchasing illegal drugs Rossi is clocked in in front of customers.

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LeAnna GilIey
, US
Apr 24, 2018 2:59 pm EDT

Actually I made this up about Steffany because I was angry. My daughter was misbehaving so I pulled her hair and slapped her. She tried to intervene and said that this is no way to discipline a child. She asked me to leave the restaurant. I thought it was over, but I found out that she took down my license plate number and reported me to CPS. I wrote this because I was angry that she reported me to CPS for what I did to my daughter.

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M
7:32 am EDT
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Taco Bell service

I live close to a Taco Bell in Southaven Mississippi near Stateline Road which is also considered Main Road and this is happened on several instances but today was really just the day I stop by often on my way to work early in the morning to get breakfast and they are never open I do see a vehicle or two outside they don't respond on the drive-through no lights are on and I'm like what is the purpose of you guys advertising breakfast and no one can get it this is very convenient to me where I live but it's also very inconvenient when I can never get what I try to get Sonic is right next to it and most times Sonic ends up winning unless I just get too frustrated and have to go on to work someone. Someone really needs to get with management or could be a training piece but this is not the way businesses s*** run especially from someone that's in retail Food business as well.

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T
8:28 pm EDT

Taco Bell drive thru service

We went to our local Taco Bell for dinner. When we tried to add to our order the lady Dominque L. told us we had to go back through drive through. When she gave us our order, we wanted to make sure we had everything. So we counted our stuff because last week they forget t to give us parts of our order and she didn't offer sauce. So we waited for her to open the window so we could get sauce. When asked she got mad and slammed the window on us, opened it, threw the sauce at us and slammed the window again.

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R
5:34 pm EDT

Taco Bell employee - complaint

My father and I used the drive-thru service. We have gone to this same TB
For many years. We were treated with complete disrespect and the employee was very rude. He was totally out of line.
I tried to call and talk to the manager.
He portrayed himself as the manager.
I knew it wasn't the manager. He wouldn't let me speak to the manager.
Someone needs to call me for more details.
[protected] Regina

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L
12:25 am EDT

Taco Bell crunchwrap

I ordered a crunch wrap, not supreme, with extra meat and I got a poorly folded, almost no meat, burnt crunchwrap with wilted, disgusting, bitter lettuce. So, I was charged for the extra meat and was given even less meat than a normal crunchwrap would have. It was all in the bottom half too, so one entire half was just nasty lettuce. They we're goofing off and screaming at each other through the kitchen the entire time we were waiting for our food.

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A
11:41 pm EDT

Taco Bell complaint about lady being disrespectful and wrong order food

I drive thru at the window, I order food that I type in my phone and show to worker at the window that im deaf so I order food and the pop I use my card and the food was incorrectly I told her I order pop dew and the 5 layer burrito.. The lady who said that burrito grill is broke so I knew was lying and she kept talk [censored] to me because I cant understand her since im deafbut some worker laugh at me for what the lady told was very disrespuful so I had to take camara record of her this lady was very lying and disrespectful me because im deaf but make me mad and hot temps

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B
3:37 pm EDT
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Taco Bell poor service and food quality

This Taco Bell is on my way home. The last six times I have stopped there I have had problems. They are out of product, closed 10 minutes early or food is cold. I tried to tell the drive thru person about the problems (4/21 about 1a. m.). Instead of being helped, I was yelled at and told I was being rude. I was not. I pride myself on being polite. I think the problem may be that they are doing all of the closing chores early, thus, cold food and lack of product. I am afraid to go back. They may spit in my order. I know how difficult it is to find good help for that shift but paying customers should not be abused in any case. The quality and service should be the same for the last customer as it is for the first.

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S
11:23 am EDT
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Taco Bell food

I had a drive thru order of 10 bean and cheese soft tacos. For whatever reason the cashier was having a hard time understanding my order. I politely explained since the area I live it do not address them as tacos but as burritos or something else. Either way I'm aware of this and I always politely explain since it is an odd request. The cashier then asked me to come inside which I politely declined and reminded her I was sitting in the drive thru due to 4 kids and the weather, it was about to rain. I did ask to pull up to the window and explain and was told "no you can not". I repeated the answer and she said "no you can not pull up to the window but can come inside" once again I declined. She put me on hold then proceeded to tel me to pull forward. I do so and two women are standing there, annoyed and short with me holding up two tortillas asking me which one do I want. I did not catch their names because both name tags were not visible. I did receive my order correctly but, the service was horrible. This was the first time I had ever had a problem with my order and the first time I was told that I could NOT explain at the window but, told to come inside.

My receipt survey code, which was filled out is. [protected]
Cashier name: jamika c
4/22/18 11:52am
Order 314057

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R
6:12 pm EDT

Taco Bell dirty place to eat and food not prepared carefully

just to say the floor was a mess with food pop on floor and was sticky and when a lady and I complained nothing was done, we waited almost 40 mins. for our food and no one ever cleaned the messy tables, swept floor, or mopped the sticky pop off floor, trash bins full. pop machines dirty and straws all over, there work area had meat and taco fixing all over the floor. time for facebook and twitter. signed rick. [protected]@yahoo.com hillsdale mich. taco bell... beware.

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B
8:56 am EDT

Taco Bell rude manager

Manager was very rude towards employee. I felt like the employee was being treated unfairly. It should have been addressed in a different manner. You need to show respect to every employee, not just your favorites! I myself have been a manager before so you shouldn't treat anyone differently based on their skin color. Whether you hire them without discrimination, everyone deserves the same respect whether or not they aren't a bigger boss.

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Update by BMurray95
Apr 21, 2018 9:08 am EDT

The situation had took place yesterday.. April 20, 2018 on behalf of the Manager being rude. Go by the name of Cecelia.

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J
9:12 pm EDT

Taco Bell taco bell muscatine iowa/district manager

I was eating and noticed a young man having an interview-was not paying that close of attention but noticed a older women going over did not say who she was but said I need to interrupt and started speaking loudly to the interviewer saying she would never interview someone that looked like that and that this interview would not continue if the young man didn't take out his piercings right now or he could leave! This women did not have a name tag did not introduce herself and was down right mean! To find out this is the district manager of this Taco Bell! She said other aweful things the the young lady that was interviewing and the poor kid left. He had told the interviewer before the rude district manager came over that he was willing to remove his piercing if he was hired. Very nice young man. I can not believe this women was a district manager! What if this would have been your child or his first interview! This is unacceptable!

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B
2:54 pm EDT
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Taco Bell service

The Taco Bell located at 2055 Florida Street, Mandeville, Louisiana is in horrendous condition. There are holes in the interior walls exposing the fiberglass insulation. While looking at the holes in the wall mold could be seen in plain view. These conditions are in NO shape or form healthy for anyone and should no be around food service. On top of that every table in the establishment was covered in food as if they haven't cleaned the tables all day. There were workers sitting around in the dining area playing on their phones instead of working. Please take a look into this. I would hate for your company to get sued over something that can be fixed.

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L
9:27 pm EDT

Taco Bell chicken quesadilla, beefy 5 layer burrito

First of all im [censor] pissed these [censor] not only [censor] up one item but two, I ordered a chicken quesadilla and I received a soft taco wrapped in [censor] tin foil not grilled it was raw containing only sour cream and cheese. I also ordered a beefy 5 layer burrito and they gave me a [censor] bean burrito with cheese and no meat, its called a [censor] beefy burrito, whoever made this [censor] food needs to get fired and I demand a refund I will not be coming back to this [censor] location

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S
6:48 pm EDT

Taco Bell triple melt burrito

Went to taco bell at 3906 s memorial dr greenville nc on 4-17-2018 to get the new triple melt burrito for $1 each. Saw ad on tv showed loads of cheese and beef. Looked really good. Got home and unrolled dough to put sauce on and 3/4 of inside was white rice with maybe a tablespoon of beef and no cheese. The other one was the same, but did have a very small amount of cheese. Receipt showed:. Tpl melt bur x2. Ad showed, nor said anything about rice! What gives?! Very disappointed. It was after 10 pm. Someone s didn't know what they were doing. Glad it was only $1.

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D
5:09 pm EDT

Taco Bell food

Let me tell you a story about a little boy who fell in love with his favorite place to eat, Taco Bell. Back in the 90's he could order all the tacos, burritos, and quesadillas he wanted and chow down on some delicious food and not get sick immediately after. He use to day dream about luscious hard shell tacos and burritos that would melt in his mouth the second they hit his tounge. Today his opinion has changed. Now when he goes to Taco Bell all he gets is bad service, no large drinks, grease on top of the grease already imbedded in the meat, no cheese but tons of lettuce, the restraunt is filthy, the order is wrong 75% of the time, and to go through a drive through line you have to ask for a few days vacation from work. I believe Taco Bell has lost a customer and one man with a little kids heart has been broken.

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5:16 pm EDT
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Taco Bell complaint

I went to the taco bell on Deer Valley Road in Antioch Ca at 3pm on Wednesday April 18. I'm watching my calorie intake so I wanted 3 steak fresco soft tacos and I was rudely denied saying they don't sell those after 11am. They told me to go to some other taco bell. I find this very rude knowing I've purchased these here before with no problem and it was after 11am. I'm a dissatisfied customer!

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C
3:44 pm EDT
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Taco Bell service and food

4/18/18 - Cloverdale, CA Taco Bell
I ordered my food at the drive thru window, only one car in front of me at the window waiting for their order. I sat in my car for over 20 minutes waiting for my food. Ordered a taco salad (not in the shell), when I got back to work (late) I opened the container and the beans/rice were clumped together, little or no cheese & sour cream and very little lettuce. I spent way to much of my time and money for what I received, food was cold and not very appetizing. Service is definitely lacking, I asked the young man at the window if he was the only one working. I would like a refund of my money and for the owner to be contacted in regards to my complaint.

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Update by client1234
Apr 24, 2018 4:06 pm EDT

4/24/18 - Still no reply from Taco Bell, typical, you lost my business

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M
11:20 pm EDT
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Taco Bell beefy mini quesadilla and triple melt burritos

Had to throw my beefy mini quesadilla away. It was gross and sad... Half the tortilla was ripped back and meet everywhere... Wouldnt have fed it to my dog... And my 2 triple melt burritos were cold and filled with rice in the middle... My girlfriend could barely eat half of hers... I had a long day at work and this is unacceptable and inconsiderate... I want a refund... I can send pictures of the queadilla that went right in the trash... I was also not given a receipt... Convenient for such lazy and inconsiderate workers... But i ordered 2 triple melt burritos 2 beefy mini quesadillas and a nachos and cheese... The nachos were the only thing that didnt tastw bad, but were still cold... Unacceptable to take my money and give me inedible and gross food.

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Update by Madrigal48
Apr 18, 2018 9:34 pm EDT

I dont care about the cow i care about the money i wasted on food that was not prepared and presented the way it should be... I should know Ive worked at mulitiple taco bells for a total of about 3 years experience... Unacceptable.

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julio suarez
, US
Apr 17, 2018 11:45 pm EDT
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you could just call them and they wll fix it. reheated tbell is not that bad either i would re heat it. the cow died for nothing

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J
11:11 pm EDT
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Taco Bell breadsticks and missing food

today i went on the drive thru by taco bell/pizza hut located on merrick road, merrick NY between 11:30 - 1155 and place an order 3 chicken quesadilla and a PH2 that comes with breadsticks then i was so hungry that i didnt look at my order when they gave it to me because just get out of work and i want to get home and eat so when i got home and take my food i was missin one quesadilla and the breadstick looks so weird it looks like if somebody was eating it and then put it in my bag, then i decide it to throw them away.. then i thought on going back to the store but they didnt give me the receipt and i was so tired..
hopefully i get an answer from you and a compensation for this.. thank you

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julio suarez
, US
Apr 17, 2018 11:34 pm EDT
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You should just call em and ask for a credit I am sure they will give it to you, this happens a lot to me.

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D
9:38 am EDT

Taco Bell management

Management made the food wrong but blamed the Cashier..Rangeline, Joplin, Mo. 64804..Management must think they are God. .they are not above making mistakes..these places cannot keep employees because of the way they are treated..How would the Management like to be treated that way...MAKE THE PEOPLE'S FOOD AND STOP FINGER POINTING..stop power tripping

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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