Taco Bell
reviews and complaints

I went to Taco Bell this morning at 9:15ish. I order a breakfast quesadilla and a grande scrambler and 4 shredded chicken mini quesadillas modified. A couple hours later when I went to eat my mini quesadillas I took a couple bites and looked down to put sauce on it and seen something weird so i opened it up and pull the thing out and it was a worm! I took pictures and put it into a small baggie and contacted the tacobell. thye told me to come in so i did. i brought the work and meat in a baggie and proceeded to show the GM who didnt seem concerned at all that his chicken had worms! he took the rest of my food and the worm from me and went on about his day!

My potatoes were undercooked, the service was slow, and the order taker was very rude and disrespectful . As i was ordering she kept interrupting me, then i asked her may i add something else she shouted "I got it". I can say that the young woman at the back window was very polite and made it clear that it wasn't her that had taken my order and she apologized and i feel like it was wrong of her to have to apologize for something she didn't do.

Hi my husband and went to Taco bell 7200 N. freeway, Fort Worth Texas 76137 on 10/21/2018 at 12.30 AM and there was a long take away queue. Cars in front of us were moving so slow that it took around 45 minutes for us to get a chance to place the order.

then after placing order again it took another around 20 more minutes to get our order ready. The guy who was serving told us that there were only two people to work there at that time. The experience was so pathetic.

Moreover, when we the quality of Taco's was horrible. the stuff inside was not fresh and the cover of the Taco was cold as it was in fridge for a long time.

Because I m a regular customer of Taco Bell it really disappointed me.

My complaint is against order no. 334973

Luv

Today on my lunch break, I went through the drive threw, I ordered one of the boxes that contain a chalupa a taco and cinnamon twist, and your drink, I had to wait approximately ten minutes, no one in front of me. When I got home with the food there was no meat in the chalupa, and maybe one tablespoon in the taco. I called and talked to someone and told her there was no meat, she told me I was incorrect, and that I could bring it back, for exchange, I had already blown half of my lunch, and did not have time to go back. She was very rude and continued to tell me it had meat, even though I was using a fork and showing my husband, there was no meat. I also had a problem a couple of weeks ago with cinnamon twists that tasted so bad I had to spit them out, tasted like old oil.
Bad Customer Service
400 Kimball Crossing, Kimball Tn 37347
Order #315976
RIta Appleton

Came in at 12:23 pm, (lunchtime) one person working the counter, five people waiting to order. I saw one person making an order another one working the drive thru. It took approximately 4 minutes for someone to take my another 6 to received my order. Left to go home to dine with my family only to find out my order was missing special drink. Came back and waited another ten minutes to have the issue rectified. I don't think that I will return.

This is the second time in the last few weeks that i've been to this taco bell and they messed up my order every single time. Put tomatoes on when I don't want tomatoes I mean it's not rocket science! Btw i'm allergic to tomatoes! So not only they f-ed my order up again! The picture im sumiting is what I got! Not a happy customer at all! Absolutely pathetic!

Taco bell at 2125 n, chester st,
Went in, stood for 10 min before and service, all the food was completely wrong, my personal food had no meat, no cheese looked like total crap, took back up to front, they added sour cream and tomato's then rolled back up, manager never got up from his seat, other#218513, cashier, charles m, who had to get someone to open register just to give me my money, i've eaten here alot and never had service or food like this from this particular taco bell, definitely won't come back to this one, last time I checked it food contamination to had food back across counter, very disappointed, I ask for customer service number, took her 5 mins to comes back

I ordered 2 beef quesaritos and the drive through Gave me 4 mini little tacoshells covered in whats supposed to be a burrito. It looks like they dunked the shell in a [censored]ing sink before they even put the damn food together and they didn't bother even folding it so it looks like a pile of [censored] in tinfoil. If i peel it from the foil it just tears and it was basically ice cold when I got it. What the hell kind of store are they running!

I recently went to Taco Bell on 10/18/19, I ordered nacho supreme because the photo on the menu looked really good...When I got my order it was a very very small bowl with maybe 10 chips and a little squirt of sour cream, cheese and sauce, It did not look like the photo at all! The nacho supreme is a total rip off !
It would be nice if the food reflected the photographs and supreme means bigger not smaller . I would like a refund or a replacement of this item.

I am complaining about Taco Bell in Raleigh North Carolina. The management is very poor. The employees are great it's just poor management. I recieved the wrong order and the manager of the store was very rude. That store will know longer, get my business. When I came in the store to tell her that she got my order wrong she ignored the situation and just went in her office.

store# 543 Oct.20.2018 6:06pm--order# 268

My Wife & I waited over 10 minutes to finally place our order in a near empty restaurant, albeit the drive thru had 4 cars waiting. when our order was received I opened my DOUBLE chalupa to find almost NO meat- all lettuce, I returned it to the counter and asked if this looked ok to her? her reply was ALL orders get one spoon of meat. So I asked to speak to the Manager, she said "I am the Manager" very nasty .she would not give her name, but an employee yelled from back - her name is Jarelys
I asked if she could please put the appropriate amount in the order, she grabbed the food from my hand, slammed it the garbage and stormed off! she returned 5 minutes later with another Chalupa.put in front of me & said Here. I opened it and there was absolutely no meat. I asked her for refund, I was told to leave & report her if I wanted to.
I don't want anything from this place ever again, & I'll not be recommending that Taco Bell to anyone. I have never had a more disturbing experience at any restaurant

Good Evening,

I am writing to complain about the Grassfield Parkway, Chesapeake, VA Taco Bell. I placed my order with the app and never had any issues before. I get home and it is the wrong order with meat and nothing is correct. My boyfriend returns the order and they said oh that was an order that was wrong. Here is your order and he gets it home and there is meat on my order and still messed up. I am completely dissatisfied with the order. We tried calling to discuss it and it rings once and disconnects. I paid extra money for extra cheese on my nachos and no extra cheese either.

Here is my order number: 901663
19OCT18
Thank you

Heather McGowan
[protected]@GMAIL.COM

Yes I had just gotten a 12 pack of soft tacos and I had supreme softer tacos and my first taco I ate their was a rotten piece of Tomato in it and it was all black and looked moldy and nasty. I wouldn't of had a problem but since it was black and looked really nasty I'm now scared to eat the rest of my tacos. My boyfriend even looked at it and was grossed out to where he was then skeptical about eating the tacos he had.

I went to Sheboygan, WI South Business Drive Taco Bell for breakfast this morning. The menu showing did not have any breakfast items on it. So I asked the gentleman who was taking my order if they had breakfast. I told him nothing was showing up on the menu. He stated the motor was broken and was not switching from full menu to breakfast. He was helpful in telling me what they had for breakfast and I ordered a breakfast burrito with sausage. There was 1 car in front of me waiting at the food pick-up window. I sat in line for approximately 10 minutes behind this car until they got their food. When I pulled up to the window, the gentleman working stated they were out of eggs and could make me a regular burrito if I wanted. Unfortunately, by this time I was already late for work and did not have time to wait for my food to be made so I did not get any food at all. Complete disappointment in the amount of time that was wasted and the unprofessional way the restaurant presents itself. This was around 8:30 a.m. How can you provide a breakfast menu and be out of eggs?

My girlfriend and I went to the Taco Bell located at 60 W Flatiron Crossing Dr, Broomfield, CO 80221. We pulled into the driv-thru line at 6:20pm Thursday 10/18/2018, It took 5 minutes to get to the order speaker, then we waited till 6:50pm in line, I finally pulled my vehicle around the patron in front of me and left, without getting our order that's a half hour, with no employee coming out to inform us as to the delay. Never has Taco Bell failed to give good and great service, this was completely unacceptable.

Phil Heffner
2600 s Rock Creek prkwy #27-101
Superior, CO 80027

Product served up to us was seriously Sub Standard with the Nachos barely half full
I complained to a young male staff member who agreed it was not good enough and walked off laughing. His name is Reese and is the same person that took our order.
I called him back and told him to fetch the store manager who finished what she was doing at the cash register and came over looked at what was served and had it replaced. Sadly the young man still seemed to find it amusing and continued to look up and laugh.
It was NO laughing matter had I been either a mystery shopper or a County Inspector doing a check it would have had serious consequences

the docket shows Restaurant #G135059
5367 Ehrlich Road
Tampa [protected]
Ticket #4861
2018.10.17 12.44pm
Cashier.Reese

1484 Lockwood Dr., 77020 location Went through drive through and manager Michael F. (Night Shift) at 8:39:55 PM was very unprofessional and rude when asked for extra mild sauce. He did not give enough and when told he only gave us two he found it funny to give us two more only and walked away when trying to speak to him. Had to knock on drive through window to get his attention because he was ignoring us. And when asked for his name because he had no name tag he sarcastically and rudely asked for my wife's name . He was very unprofessional and rude . As we drove off he sarcastically blurted out, "drive safe."!

Taco Bell - [protected] Bolsa Chica St, Huntington Beach, CA - 92649

I went to the said Location and order my Combo of Crunchwrap Box and clearly said, I want beans instead of beef and confirmed twice with manager Carlos. My religion doesn't allow me to eat any kinds of meats. Even though when I came back to work with my order and started eating that, it was beef. I made a horrible sin by eating beef and my GOD & religion never forgive me because of your mistake. I went back to show that to the manager Carlos, he behaved not well, didn't gave me any complimentary service also he didn't agree that is beef. He was trying to convince me that it is just a piece by mistake but it was not. I have proof (Picture & Receipt) if you want. I wasted my one hour time which costs me 25$ & I puked and my health is not well now. I need to meet a doctor or I need to take rest to calm my mind and upto recover my health. Which costs me leave on my work, additionally it will cost money.

10/17/18. I sat in the drive through for several minutes trying to get a response from an employee to order, after 5 minutes and people honking behind me, I pulled up to the window, there was no one there even after knocking on the window. I also tried to go into the store and the door was still locked. Not only did I not get breakfast, it made me late to work. Very disappointing.

I am a vegetarian and had ordered a Chalupa Cravings Box. I had emphasized that I do not want beef in my food and would like to have it replaced by beans. I got my food and took a bite out of my chalupa and there was beef in my food. This was very sad for me because not only did I eat beef, but it is also something that is against my religion. I would most likely never go to taco bell again unless they make up for the mistake they have committed.