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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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M
9:18 pm EDT

Taco Bell hair found in my food

I ordered around 8:00 got my food to go and when I got home about 20 minutes later I was eating my chalupa beef supreme I found a hair in it. I tried to call the store but got no answer. I would like to talk to someone and see what can be done. The Taco Bell store # is 034560 and the day of this order was [protected] my order number was 294 if you'd like to contact me I'd appreciate it my name is Mary and you can contact me by email [protected]@yahoo.com or cell number [protected] thanks so much

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A
3:35 pm EDT

Taco Bell poor customer service

This Young Lady Works At The Taco Bell At Tittabawassee Saginaw Michigan location She is Always On Drive thru with a bad attitude She Does not explain Nothing on the menu an if you ask for anything extra you will not receive it. I Happen to be looking On Mlive An came across her picture this is pathetic that Taco Bell has a criminal work at there store the girl looks exactly like this picture "Rough" I Don't Advise anyone to Visit this location

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B
2:28 pm EDT

Taco Bell taco salad

I purchased the taco salad like I oftend due. The shell tastes like soap. This was a waste of my money. I ate the everything except the shell so that I could at reduce the amount of waste I created. I order that taco salad at least once a week and have never had this problem but I don't know if it was soap or a chemical that had been sprayed onto my shell. This should be investigated by the company. I would hate to find out that we are eating posion because employees are spraying chemicals around our food.

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C
6:23 pm EDT

Taco Bell dare you to unsubscribe. no, really...

Several months ago, I downloaded and installed the Taco Bell app, thinking I would save time by ordering in advance. Unfortunately, the app didn't allow me to make simple substitutions (e.g., Fiesta Taco Salad without the shell), so I deleted the app from my phone. Unfortunately, when I opened the app, I had to provide my email address and since then, I get regularly assaulted by email "deals" in which I have zero interest. Look, I'm a fan of Taco Bell, but my patience is wearing thing here. I've unsubscribed no fewer than 20 times by clicking the unsubscribe link at the bottom of the email. No luck (even though it tells me I am successfully unsubscribed.) Finally called the customer service line and talked to a tech person who admitted this "is a problem, " but assuring me that I would be removed from the list. Unfortunately, words don't seem to matter to Taco Bell, so I continue to be assaulted by unwanted email deals and have resorted to apply a "rule" in my mail program that will automatically delete the message without reading. Taco Bell - not sure what your problem is, but I want to be unsubscribed. Fix it or I'll be forced to stop eating your food. Yes, I'm that disgusted by this experienced. Buyer beware -- do NOT download the app if you don't want to be harassed by email.

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Update by Cari De La Cruz
Sep 25, 2018 6:25 pm EDT

Sorry for typos. That's what frustration will do for you!

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Luke174
, US
Jan 10, 2022 3:02 pm EST

I had the same issue. The unsubscribe button in a company’s promotional emails is legally required to work, and must work within 2-3 mouse presses without any extra hassle. I tried to contact Taco Bell headquarters, but their information on their official website does not work. I ended up filling a legal complaint to the Federal Trade Commission on the violation of the Can-Spam act(16 CFR Part 316). (My emails from Taco Bell mysteriously quite shortly after)

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J
Josh Harris
, US
Apr 26, 2021 1:04 pm EDT

You have to go into the app and turn off email notifications... The unsubscribe button in the emails doesn't work and the email they give you to send any questions or concerns Doesnt work... They really should fix this

A
A
Astralbeing2493
, US
Mar 21, 2020 9:08 pm EDT

Fuh [censored]in real! The god damn emails won’t go AWAY!

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R
6:17 pm EDT

Taco Bell middlesboro location

I've always wondered why the Middlesboro, Ky location can serve such small portions on everything! I've visited other locations across the country and never had this problem anywhere else! When I complained to management I was treated like I didn't know what I was talking about and told if I wanted my tacos, quesadillas, burrito, nachos, etc filled like other Taco Bell then I'd have to pay for extra. I was blown away. So if I want a quesadilla without 2 out of 4 pieces empty then I pay extra etc. I have to order more food at this location to equal what the other chains do. I got in the habit of ordering 2 extra soft taco supreme each for my family to make sure they were leaving full. Then at any other location it was way too much because they actually filled the food up. My family loves Taco Bell anything and anytime but we have stopped going several times a week because of this. We love to go if we are out of town and always do. Knoxville and tazwell TN. Barboursville, Corbin, Richmond, Lexington, Louisville KY. Are all locations we frequent on trips and have no complaints at any of them. We took a two week drive out to San Diego CA and ate at several along the way and never ever ran into another location that does this. I've been having this problem and complaining for 5 years or more and I went today for the first time in almost a year to see if anything had improved. Well if anything it's worse. Someone please tell me who to complain to so that the local people here can enjoy this restaurant and actually get what we are paying for?

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K
12:11 pm EDT

Taco Bell food/ menu

Went to Taco Bell on Lockwood ridge In Sarasota FL I asked for a double stuff cheesey Gordita crunch comb and was told they didn't have it but could make it and ring it up. I told them Nevermind just give me a 7 with a Baja blast and just the cheesy Being that worked at Taco Bell I know what they could've done. So when I get to the window after waiting about 8 mins I didn't have no quesadilla then was told I'd have to pay an extra 5 dollars for their mistake

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G
11:28 am EDT

Taco Bell customer service

I want to thank you for being care about me and thanks for your great manager at Miami Lakes Store she was very nice, smiling, know how to handle customers she told you will send me a coupon but I don't remember I gave my address anyway I'm so glad you fix the situations as me Gelo St.Fort I won't use it because God so blessing me I felt hurt when I came people not believe me not fair I'm paying for people mistake I was, I'm and I will still stay customer to Taco Bell since 2006 when I was at Miami Lakes School if in case I receive it I will give to someone who in need even the dollar coupon they gave I will never use it I give it to someone the only thing is matter you fix it my voice has been heard thanks again specially your very great Manager you have .God is good.

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Chris1977
, US
Sep 26, 2018 1:00 am EDT

Great story.

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A
7:48 am EDT

Taco Bell 2x potato, gbb, no egg fresco

On 9/8/18 I Received the 2 burritos and found that they had nacho cheese on them and couldn't eat them when I arrived at my house. When I returned 9/25/18 to get my order fixed the order was still made wrong, this time they put egg on it and they took my receipt. I am constantly having issues and 75% of the time I don't get my order fixed and it makes me feel like Taco Bell is robbing me. I'm sure this complaint will go unanswered too.

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L
12:34 am EDT

Taco Bell mexican pizza

I am a vegetarian who doesn't eat meat at all especially beef. I had beef bits in my Mexican pizza which I had said substitute beans instead of beef. When I had received my food the cheese wasn't even baked properly. It was as if they put it in and took it out right away.
I would appreciate it if they told the employees to correct that for any other future customers.

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L
12:19 am EDT

Taco Bell shredded chicken tacos

I went through the drive thru and ordered 2 shredded chicken hard shell tacos as I normally do. They're usually delicious and the chicken is always great. However, I went through the drivethru tonight and have no idea what in the world I received. First of all, as soon as I opened the first taco the smell coming out of it was HORRIBLE. I immediately knew something was not right... I didn't know what hit me. I opened the taco and saw BLACK chicken and pulled it out and this is what I got. Absolutely disgusting. In both tacos. I don't even know if this is chicken. I have never seen or smelled anything like it.

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J
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell robbed at drive-thru at utica, michigan restaurant

At around 5 pm Saturday, September 22nd I was at the Taco Bell located at 45201 Schoenherr in Utica. I had paid a male teenager a $20.00 bill for my order of $10.95. I was given back $4.05 change. I noticed that he had rung up that I had paid $15.00 on the receipt. This was discovered when I had arrived home with my order. So I immediately returned to the restaurant to talk with a female manager.

She explained that they would have to check the register to check if the billing was accurate. She was not happy to handle my problem. After about 5 minutes a female employee explained that the register was accurate. With not an apology or a show of common courtesy towards me. I did not think that I would get my money back but I had tried anyway. The drive-thru male teenager employee had pocketed my $5.00.

So one needs to check the receipt and make sure that the numbers match up or one may find that he/she has been robbed. It is only $5.00 but Taco Bell employees or any fast food drive thru employees may be indiscriminately robbing customers. If I was paying attention when I was still at the drive-thru window I may have been able to call him out on it.

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Update by Jeff925
Sep 28, 2018 9:00 am EDT

Yeah, that's true. I used to be a restaurant manager. That's hard to do.

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K
12:05 pm EDT

Taco Bell customer service experience

At 9:10 last night 9/17/18, I had a horrible customer service experience with your store manager in Maumelle AR, store number 027494. My order number was 315098 and Alex was my cashier. Alex S. was wonderful, he was pleasant and showed an interest in doing a good job. However, there was a mixup on one of the items I ordered. I ordered black beans in place of the meat on my nacho supreme and Alex listed ‘light beans' instead. I admit that I didn't catch the mistake in the reader board. However, once home my wife and I realized the error. My wife also ordered 2 servings of your pintos without cheese. When we looked in the containers we realized that they placed bean juice in both containers. I took pictures of both because it was hard to believe that an individual didn't take enough pride in what they were doing to at least restock the pintos if it was needed. I called back to the store and was placed on the phone with Sheila the manager on duty. She was horrible!
Sheila accepted no blame or responsibility was unapologetic, showed no empathy, raised her voice and offered no resolve of my issue. At this point my wife and I drove back to the store to get a refund on the beans and to show her what was served. Sheila was nonchalant and dismissive in her tone and didn't apologize once! If that's a representation of how your management is trained to handle customer issues then I don't blame her. However, if she's trained to handle customer issues in a courteous and professionally manner and chose not to do so...then she's the wrong person to have representing your franchise and store.

She was rude, short, raised her voice and was very condescending.

My fault does not lie on Ms. Stephanie alone. I have a serious issue with your corporate standards when it comes to pricing and fairness. My family and I are vegetarians and will only do the black beans that you serve in our taco's, burritos etc... My issue is that we are charged to replace the meat. We don't order items with beans in conjunction with the meat, we order in lieu of the meat. I find it very unfair to pay extra for attempting to live a healthier lifestyle. We pay extra for the beans and yet you've loss nothing as far as inventory on the meat. You're getting paid twice for an item. Do you charge for the meat on your items? No, it comes with it, the price is baked in. However, when items are removed do you charge less? When a request for No tomatoes or No lettuce is made do you reduce the price? Why not just charge for a shell and EVERYONE pays extra for what they want in the shell? That's fair right?
I challenge your corporation to do better. The landscape is changing and their are a lot of people transitioning to vegetarian and vegan based diets. It would behoove you to get in front and show a willingness to offer items and work with those of us that chose a healthier diet. Thank you for you time and consideration.
I've sent a complaint to the store which I'm sure this horrible manager intercepted.

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M
9:24 pm EDT

Taco Bell inappropriate behavior by an employee!!!

On Sept. 16 I ordered two chalupas at the 031850 American Canyon Taco Bell in California. My son is a vegetarian and can't eat sour cream. The order was sub the beef for beans and NO sour cream. I arrived home and my son said he couldn't eat it the food because there was sour cream. I was so angry. This is the third time they have gotten the order wrong. I live on Crawford so it's my gas that is wasted again. So I called up and told the guy they will have to deliver my order because is the third time my order is wrong. The guy said they don't deliver. So I slammed the phone. Inexcusable-they messed the order they need to fix it! So I went today, on Sunday, 9/23/14 at 6:20 pm and this guy said: "so you're the one that slammed the phone on me." I said yes, I was so angry. He went to put the order together and said: "this is the last time I will fix your order." I said what? My son is allergic to sour cream; he couldn't even eat that night. He said "I get it" and I said NO you don't get it-in a loud voice, but no screaming, I said you will fix the order. He said "no one talks to me that way, " I said you are full of [censored]. He said "get out or I will call the cops on you, " I said GO AHEAD. The two customers that were there said: "that guy is something else." One of the employees said, "I am sorry for his behavior." I said I am filing a formal complaint and posting my Yelp review and will be talking to the American Canyon taco bell manager. He came back out and said "get out! You will not talk to my employees like that." I said they are not your employees you wanna be manager. So first of all if you people make a mistake you need to fix it. You don't get to tell people that you've wronged that you won't fix your error. Second of all you don't threaten people and say you're going to call the cops because a female stood up to you. Third, no one talks about my kids. If my child is vegetarian and can't eat sour cream you should get the order right! If you can't make substitutions, you need to say so I don't waste my time, money, gas and patience. This behavior is totally unacceptable and this guy is a total male chauvinist pig. God only knows how he treats those poor women who work there. Someone has to stand up to this guy. I will not be going there again until he is fired. He is bad for business and I am going to make sure everyone hears about this. You people need to get rid of this guy fast. Also, he personally went to make my order. I will not be letting my son eat it because he may have poisoned the food or urinated or spat on the food. He looks like a total uneducated angry character. Watch out for this guy he is going to be the next gun shooter. He is totally out of control. You totally need to investigate this and talk to the other workers about this guy without reprisals. For the safety of others, you need to do this ASAP.

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H
5:32 pm EDT

Taco Bell wrong food order

9/23/18 at 5:55pm
Store number #029263
Order #397807
Salem, MA

Wrong food order received in drive thru. Ask for 2 soft shell supreme tacos ($2.50/ea) and got 2 soft shell sloppy tacos with meat and cheese. Horrible. I called the store when I got home and they asked me to come back. Seriously? Manager was rude (Brittany) and told me to report to this website or bring back the tacos.

Refund plus a gift certificate please.

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V
12:10 pm EDT

Taco Bell entire meal

Hello Taco Bell, I'm from Windsor Ontario and we order Taco Bell a lot, my last two experiences haven't been great at all! My
Last experience at the Huron church Windsor Ontario location was horrible. The tacos were soaked and they were not very busy.. we had a big order and the messed up the dorito and gave us a just tacos. But besides that everything was soaked ! The fry surpreme box was even soaked and fell apart. Then the soft tacos were soaked we couldn't eat them . Everything was soggy and gross ! It was also night time so they were closing and I didn't realize until I was home which is far away from that taco bell

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2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell service

I love my local Taco Bell but since about January 2018 the quality of service has sharply declined. On 9/23/18 I sat in a drive through for 25 minutes before leaving without paying after an entire line in the drive through Had also driven off. This is the only Taco Bell I've ever been to that has had these type of problems. I don't really expect anything, I just felt that corporate should know.

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1:00 am EDT
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Taco Bell closed early

I arrived at Taco Bell on baymeadows in Jacksonville fl at 1:41am. The person at the window ran to away from window and allowed me to sit there for almost 5 minutes. I knocked on window a few times finally a woman came and said that they were closed. I asked although the website and the window says 2am and she said yes we close at 1:45. I asked so if I contact corporate they'll tell me you all close at 1:45 and she said I don't k ow what they will tell you but we're closed and we don't have any food.

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Update by Dae904
Sep 23, 2018 1:03 am EDT

I arrived at Taco Bell on baymeadows in Jacksonville fl at 1:41am. The person at the window ran away from window and allowed me to sit there for almost 5 minutes. I knocked on window a few times finally a woman came and said that they were closed. I asked although the website and the window says 2am and she said yes we close at 1:45. I asked so if I contact corporate they'll tell me you all close at 1:45 and she said I don't k ow what they will tell you but we're closed and we don't have any food

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11:59 pm EDT
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Taco Bell food was wrong

Picked up a mini beef quesadilla and a spicy tostada . Asked for no tomatoes because I am allergic . I got home and the quesadilla had CHICKEN inside .. which is totally bizarre and the tostada has tomatoes .. so I can't eat anything I ordered . Not too happy. It is too late to bring it back or else I would, I work in costumer service and I understand mistakes happen but ck in a mini beef quesadilla ? Just feel like no one cared at all

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B
8:12 pm EDT

Taco Bell completely wrong order received in drive-thru

9/21, approx. 6:30, Boise on Broadway
We ordered a $5 box and 3 Ranch tacos.
We received a soft taco so spicy hot we couldn't eat it, 2 quesadillas, 1 small burrito and a bean taco with soft tortilla wrapped around it.
We are unsatisfied with what we were given and would appreciate getting the food we actually ordered without additional cost on our next visit.
We tried calling but no one is answering phone.
Sincerely,
Duane and Beverly Mayfield
[protected]@yahoo.com

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A
7:18 pm EDT

Taco Bell missing food

Went thru the drive thru tonight 9/21/18. get to where we were going only to find out that we are missing a cinnamon twist and the hot sauce he specifically asked me if i wanted. Very upsetting to get where you are going and do not have all the food you ordered and paid for. This is nowhere near the first time at this location to be missing food just the first time i've taken the time to complain. I'm sure by now they have shorted me at least 10 Cin Twists and soft tacos over the times. It's ridiculous why they cannot read a ticket and put the items into the bag -- it's not that difficult!

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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