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TableTops Unlimited
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3.0 4 Reviews

TableTops Unlimited Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While TableTops Unlimited has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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TableTops Unlimited reviews & complaints 4

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ComplaintsBoard
K
10:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TableTops Unlimited Poor product quality

I was given a gift from my sister of a Everyday Kitchen 3 QT. Rectangular Bake and Serve Dish with serving stand distributed by Tabletops Unlimited, Inc. I had used it several times and while baking a meatloaf for my family at the recommended tempature the serving tray cracked along the bottom allowing drippings into the bottom of the oven.

I contacted customer service on December 2, 2009 and discussed the problem telling them only the bottom tray had cracked and that I had the box with price tag and model number. Customer Service stated that she was so sorry but I would also need the receipt in order to open up a claim, to replace the defective product, and without the receipt there was nothing she could do she was so sorry. The dish was a gift and I had had it for at least 6 months. I was not given the receipt when I was given the gift.SHAME ON ME AND MY SISTER!

BUYERS BEWARE OF PURCHASING ANY OF THE CERAMIC BAKEWARE PRODUCTS FROM TABLETOPS UNLIMITED, INC., FROM ANY RETAIL LOCATIONS, MINE WAS PURCHASED AT LINENS-N-THINGS AND NOT KEEPING THE RECEIPT FOR THE LIFETIME OF THE PRODUCT, YOU WILL NOT BE ABLE TO REPLACE THE DEFECTIVE PRODUCTS.

At no time was I ever EVEN offered to repurchase a replacement baking tray from the Customer Service Department. Now all I have is a LARGE BAKING LID WITH A METAL SERVING STAND AND NO BAKING DISH TO PUT IN IT WHAT A WASTE.

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2:13 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

TableTops Unlimited Bad service

we purchased a Philippe Richard set of pots and pans. We have not even used of all the pots yet. The ones we have used have all behaved in the same way. The nonstick finish peels off and rust appears on the exposed metal. Rust also appears on the outside of that spot. We are always careful to use medium heat, never high as most good cookware usually requires. We have written a letter of complaint to the manufacturer and have received no answer whatsoever.

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ComplaintsBoard
D
4:39 pm EDT

TableTops Unlimited Never received order or refund

Ordered dishes and never received them. After a month I said I want my money back. They said they refunded me on my credit card, of which I have not received yet.

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Is TableTops Unlimited legit?

Our verdict: TableTops Unlimited has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores TableTops Unlimited's position as a benchmark of trust and quality within its industry. Users and clients of TableTops Unlimited can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

TableTops Unlimited earns 100% level of Trustworthiness

Perfect Trust Endorsement: TableTops Unlimited achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Ttustore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ttustore.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from TableTops Unlimited.

However ComplaintsBoard has detected that:

  • Ttustore.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • The website belonging to TableTops Unlimited has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
E
12:00 am EDT

TableTops Unlimited Dishonest business practices!

Tabletopsetc.com - China sales, Leesburg Va

I have been a dealer using Tabletopsetc.com as a sales outlet for several years.

As of March of 2007 the Tabletops company ceased to pay the amounts due me as a dealer as described in their website dealers agreement.

I supplied the goods and paid to ship goods to the Tabletopsetc.com's customers and I am now paying interest on the shipping. The March payment is now approaching 120 days overdue and the April payment is approaching 90 days.

The total due is larger than can be sued for in Virginia in Small Claims Court. I have received email promises that my money was forthcoming. In May I received an email from Scott Owens of Tabletops stating that they had spent the money owed to the dealers on trying to recover their website from a hard drive crash.

His suggestion was that dealers continue to sell on his site and he would pay us back from what would have been the companies commission. I refused this feeling that if he would take my money for his operations (in other words steal from the dealers) once, I could not trust them to not do so again. I have sent billings and requests for an alternate payment schedule or some form of agreement including offering to take some part payment in inventory but I have gotten no response to these requests.

It is my opinion that this company is dishonest. Beware as both consumer and dealer.

Read full review of TableTops Unlimited and 11 comments
Update by ejp
Sep 11, 2007 8:27 pm EDT

I must update that although the management at Tabletopsetc.com did make partial payment with interest for two months - albeit once he had exceed 90 days overdue, he then ceased to make payment at least to the few dealers that I have contacted. He acts, in my opinion, in bad faith.

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1-773-743-0422
, US
Sep 17, 2015 8:49 am EDT

The vent keeps releasing steam throughout the cycle.
It does not get locked, and hence food is not cooked.

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simplyuniquegifts
Newbern, US
Jan 05, 2012 5:35 pm EST

I hope all those dealers that complained are happy. Now we don't have any way to sell our tabletops and get a decent price along with enough shipping to make it worthwhile. Tabletopsetc is shutting down. Try getting a decent avenue to sell your product now. I've checked and there are no easy and profitable way to sell your merchandise. All the others only want to pay $2, $3, or $4 for something that cost you so much more and they don't even give you enough to ship the item to the customer. Tabletopsetc went above and beyond for the dealers and the buyers. It was not their fault that some dealers tried to ship recklessly and late. They did what they could to get their website up and going. You would think that some of these dealers who complained never had their own computers go down. Think about if you had to be responsible for retrieving numerous dealers merchandise back up and running. I thought they did a wonderful job for all of us dealers who were patient with them. I will miss them dearly. I've been with them for many years and they have never disappointed me.

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cjm28
Leola, US
Dec 02, 2011 3:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just ordered a replacement Mug for my Mother-in-Law which I broke while washing it...I was pleased with the price (it was the most inexpensive I could find online) and the speed it was delivered to my door. I ordered it on Nov 29, 2011 and it arrived Dec 1, 2011. It amazed me because I received an email confirmation saying that my shipment date would be Dec 1 and my estimated arrival was Dec 8. With speed like that, I was impressed. If I need to replace something I break again (very likely) I will come back to them on a heartbeat...if I cannot find the piece at a local vendor.

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simplyuniquegifts
Newbern, US
May 19, 2011 5:11 pm EDT

I am also a dealer on tabletops and have been for years. I also stuck with them when they had server problems. They did everything they could to retrieve what they could and that was a help. I know it took months to get everything right but I was patient with them like they have always been with me. I was so grateful to them for hiring a company to retrieve most of my pictures. They are the most honest about letting seller and buyer know as soon as they can what is going on. If they have a problem, they do everything in their power to make it right. I was patient and received what was due me. I also pack with great care. The only thing I have had any problems with was if something did get broken, due to shipper throwing items around, was getting the buyer to take it and prove that it was actually broken, but if they didn't, I took the loss if I forgot to take out insurance on it. I ship out as soon as I'm given the OK to do so because I know the customer would like to receive the items as soon as possible. I have always been paid. I am still a dealer on this site and found this is the only site that is worthwhile to list. I appreciate all those at Tabletopsetc that try to make it right for all concerned within their power.

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heirlooms china
Oakville, CA
May 19, 2011 3:36 pm EDT

I have been a dealer on tabletops for 10 years - I stuck with them through their server problems and Scott paid up in full - believe them to be honest business people dealing with issues of operating a business - I am still a dealer on their site - and although we do not get as many orders as before the server problem still find it worthwhile to list there - only site I know of that only charges if you sell - there are alot of other sites that make selling too expensive.
5 stars plus to Jan & Scott

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chuck 12
Corpus Christi, US
Jan 11, 2011 11:57 pm EST

I listed on TTetc till their server problem and then I never did relist -- i agreed to an arrangement to pay out what was owed me and I went along with it --Scott made good on his promise and although it was disappointing that all my listings were gone == i have no qualms with them -- I have a feeling they may have dealers that do not pack well -- everything i sent out for 7 years was wrapped impeccably

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Jaxjags95
Macon, US
Mar 25, 2009 12:36 pm EDT

I was a dealer with TTetc for a long period. I was paid all the credits due to me. After the problem with their computer I haven't had the time to become a dealer again. I was alwways treated with respect while talking to Jan the clerk or Scott Owens.

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MelB
Kettering, US
Feb 10, 2009 10:43 am EST

I have to update this saga... After putting the stop payment on my check, lo and behold - my order arrived. This should be a good thing, except that out of 16 plates (all 16 in one flimsy box w/ not enough packing material), 7 were broken.

The real kicker - I have heard NOT ONE WORD from Tabletops about my canceled check. I certainly am in no mood to contact them, or to pay anyone for this box of broken dishes. This has been the most bizarre online transaction I've ever had.

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MelB
Kettering, US
Jan 27, 2009 3:41 pm EST

I've experienced a similar runaround. I paid for my order by check on 1/12. The order tracking system on the Tabletops website told me my order had been canceled by the dealer "due to damage or a prior order." (Oddly, these tracking notices were delivered to my Junk folder, so it took a few days to find them.)

After emailing, I got a response that my check had been received, the order was shipping Friday 1/23, and a tracking number would be emailed to me. On Tues. 1/27, I emailed to ask for the promised tracking number. I also called their 888 customer service number and got a recorded message that they were unavailable. Also on the 27th, I finally received an email with a UPS tracking number. Plugging it into the UPS website gave me a message that the delivery details could not be found.

My check has not cleared my bank. I just now put a stop payment on it. I am very surprised it hasn't been presented for payment. Why would Tabletops send a shipment before a check had cleared? In any case, something is very fishy here. I feel they were putting me off to gain time to cash the check. It cost me $33 for a stop payment, but I don't believe I would have received my products anyway.

If this business started out as legitimate, it's not anymore. Do NOT order from them!

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April
Rogers, US
Jan 22, 2009 11:26 am EST

I placed an order from Tapletopsetc.com on 1/8/09. It is now 1/22/09 my order has not ever been received. The first call I placed I requested the shipping and tracking information since I noticed they debited my account. I was told it probably went to my spam, but they will send it again. My 2nd call I asked if my order had actually been placed, I was then told they would have to contact the distributor to get the shipping information. My third call I requested a refund. My 4th and 5th calls were to ask why my account had not been credited. I was told that it was credited, she gave am a date and time. I then told the lady I would happily send her my account statement showing no credit. Suddenly she had to contact another office to get the information...sounds familiar. My 6th call was because she had not returned my call and I wanted to speak to someone other than her. Funny thing, that person wasn't in the office! I honestly believe this website is a fraud.

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