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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:54 pm EDT
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T-Mobile USA misleading information and fraud

inappropriate charges. Also I made a payment online to T-Mobile of $140.00 somehow a gliche in the sytem showed the amount for $14, 012.00. I caught the error immediately and contacted T-mobile explained the situation. It didn't matter because they put the check through away, which is fraud. I would never pay that amount for a cell phone bill. It caused a big mess with my account. Prior to calling T-Moible I'd contacted my bank and was told to inform T-Mobile not to put the $14, 012.00check through. It didn't matter to them. I have had the worse experience with t-mobile and now I have no service plus stuck with three lines that I did not order.. Something really needs to be done with their service and not to mention you have to wait almost 40 mintues before you can speak with someone in customer service or billing.
Thank you for your attention in this matter.
Sanrea Thompson

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Megan14
Huntsville, US
Jul 12, 2022 12:20 am EDT
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I hate T mobile. I thought they were a good company but I would tell everyone to stay away from this company they are absolutely absurd. Ok there was this one month where I had to have my service extended? From what they like to call it? But I talked to the customer service rep and I'll say she was very nice and she said my service would be extended since I got my service for both phones on the 1st of January and the service should go all the way to the 1st of the next month. She said I wouldn't have to worry about anything bc of the messed up billing cycle date. Well come 2 months later they are trying to charge me almost 100$ and it's complete bs bc when I talked to the customer service rep it was something she was doing to be nice and to fix the messed up issue they did with their weird billing cycle. I had got my service in January and they were trying to charge my card before the first which is why she said they would extend it for free considering I only get paid on the first of the month and can't pay it any other time other then the 1st and I told her my billing cycle has to be on the 1sr but did they do tht and listen to me? Nope they are charging me almost 100$ for a week worth of service but I got it on January 1st so shouldn't the billing cycle be on the first of every month? You would think but TMobile totally screwed me beyond belief and not to mention that my bill was high enough as it was for 2 lines paying 130$ a month for only 2 freaking lines. But they turned both phones off and say I have to pay this absurd amount of money and I'm not going to bc its not my fault they were trying to have my billing cycle from the 1st of the month until the 22nd of the month? Does that make any sense at all? I of course called and asked why my bill now went over 200$ and they said it was all bc of the so called extended service but it wasn't extended service bc the billing cycle should have been the 1st. T-Mobile is a complete rip off they def did fraud me and won't turn the phones back on unless I pay the ridiculous amount of money and also a reinstatement fee of 20$ for each phone which is just crazy. They also told me there is nothing they can do even if I would talk to a head manager. They are criminals and another thing is I paid cash for each phone I purchased and they actually locked the phones I can't get either of them unlocked unless I pay the crazy bill they scammed to make me pay. It's just weird bc they waited 2 months to even say anything about the almost 100$ I had to pay for the so called extended service so they def scammed me and I'm very unhappy considering I have two phones I paid cash for and I can't even get them unlocked to go with a dif carrier. They are very unprofessional and they will def do anything to take your money and make up stupid stuff to get more of your money that they should not be allowed too do. They are corrupt criminals and I'm just mad that I have these phones that are stuck to them and can't even get unlocked unless I pay their crazy bill including the 20$ reinstatement fee per phone . They are ridiculous. Stay away from this company bc they will give you a lot of trouble and it's def not worth it. Just beware bc when it comes down to an issue and you want them to fix it they will say there is nothing they can do which is so unprofessional and it's just not right. Most corrupt company I have ever dealt with in my life.

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T-Mobile USA $100 credit to account scam

In February I decided to use T-Mobile again because I remembered them as a good service both customer and coverage-wise. I have used T-Mobile in two states and I now live in AZ. The customer service at the store in Sierra Vista is about as aggressive as I can imagine any salespeople being. Anyways, my main complaint is that the salesman I was getting my contract with said he would put a $100 credit on my first bill since he had earlier told me I could get a free phone and was wrong about that (sure). He even called over the manager to get it "approved" and continued to pretend to type something in the computer showing that he was putting it in. Oddly enough I heard this same deal go on with two other people who were getting contracts in the store. Its been four billing cycles now and I have not seen a $100 credit on my bill. I've been back to the store twice and can't find the same salesman, but the other employees I have talked to keep telling me it will be on my next bill. I really don't think it will happen, I am sure I was scammed by an aggressive sales team that would say anything to make an extra buck. I have found a few other forums online where this same thing has happened to people at other locations, leading me to have lost my trust in T-Mobile. It's sad that any company would stoop this low to make money.
In addition to the $100 I never received, the same salesperson told me he could set up a military discount for me over the phone. He walked off and talked on the phone for about 10 minutes and came back to say it had been set up for me. I thought this was very nice since I didn't even ask for the military discount, yet I haven't seen any percentage off my bill. I called two months later to ask about this and I was told that I have to call myself to set it up. So I called customer service and answered some questions and they said it would show up on my next billing cycle. Still haven't seen a military discount on my bill. Thanks for your support of the military community T-Mobile!
Two last things to mention. My voice mail hasn't worked since I got my service and no one at T-Mobile seems to know how to get it working. I tried customer service over the phone, the store in Sierra Vista, and another store in Tucson. Can't get a voice mail service to work, just wonderful. I gave up on that issue. And Lastly I just want to say that the new T-Mobile MyTouch is a very slow phone that freezes up a lot and the battery life is terrible. I mentioned this to a salesman in the Tucson store just as a comment and he comes back with, "oh it actually gets better the more you charge it". Really, I already bought the phone, no need to lie anymore. I wish I never got the phone or returned to T-Mobile. Its not the same company it was years ago. If At&t buys it it will be in the right hands because they are about the same now.

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T-Mobile USA discrimination

am not being racist but am fade up, I went to T-mobile store on broadway downtown LA on address 259 S Broadway to pay my phone bills the store had only one customer by the time i went in this Spanish store attendant called by Names of Madina something like that was on phone i went to her she told me she will attend to me shortly after a period of almost 30 minutes here comes another customer who appeared to be spanish she call him and attend to him Imagine I was in front of her the guy was even a distance leaving me who almost waited for her service for almost 30 minutes not only that when another customer came into the store she attended to him I spent almost 4o minutes in the store after almost time to closeup she then ask me how can i help you people tell me please is being disabled a crime why did you ignore me? any body who knows discrimination lawyer please comment and give me a contact

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4:48 am EDT
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T-Mobile USA rip off restocking fee

My Blackberry broke. Customer relations sent me a new Blackberry to replace the broken Blackberry. I sent the broken Blackberry back or else I’d get charged. I sent the phone back with the T-Mobile-provided pre-paid UPS label and box. I dropped the box off at the UPS self service drop box located at 3200 Lone Tree Way, Antioch, CA 94509. Later I received phone calls from T-Mobile stating that the broken phone had not been received. I call T-Mobile to take care of the problem. The nice young lady with T-Mobile decides to call UPS and open a three-way teleconference. The T-Mobile representative gives the UPS representative the UPS tracking number off the T-Mobile pre-paid label and the UPS representative states that the box had not been picked up yet and that there was no way UPS could open an investigation on the missing package because of the type of pre-paid label that T-Mobile printed and sent to me to send the broken phone back.

So now I’m being charged a restocking fee with tax in excess of $394 based on a shipment that UPS cannot open an investigation on BECAUSE of the specific nature of the shipping label that T-Mobile printed and gave to me to send the broken phone back.

THIS IS THE WAY T-MOBILE TREATS IT'S CUSTOMERS WHEN UPS LOSES THE PHONE IN ITS SYSTEM. WATCH OUT! BEWARE! DO NOT DO BUSINESS WITH A COMPANY THAT BLAMES YOU.

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T-Mobile USA about t-mobile lottery

dear sir, I got a message from T-mobile lottery company. that we won the lottery prize $8, 50, 000, is given in that message from [protected] we're recieving message's from T-Mobile. the person "frank glenn" interacted with us from that T-Mobile company from the following numbers [protected], [protected]). that he gave the information about this in the form of message"that we won the prize that should arrived to New delhi and the customs are demaning for Income Tax charges of rs.17, 600. and he said this amount of 17, 600 rs. should be deposite in the name of account"TAKHELAMBAM SHASHIKANTHA"a/c number - [protected] (S. B. I) they send the information about R B I for the transfer of money to contact this E-Mail ID -"[protected]@rvsolutionline.in". & also a contact number"Joe moore"-"+[protected]", and a message from +[protected]" Dear winner you won fund has beeen deposited in R. B. I... contact R. B. I (Website - "[protected]@ACCOUNTANT.com" from 'Joe Moore'... Is this true or fake... please give the proper information about this T-Mobile lottery scam...
plz gave reply and details about this T-mobile lottery... thanking you sir,
J. Chenna Krishna ([protected]) ([protected])

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T-Mobile USA t - mobile lottery

DEAR SIR,
I got a message from T-mobile lottery company. that we won the lottery prize $8, 50, 000, is given in that message from [protected] we're recieving message's from T-Mobile. the person "frank glenn" interacted with us from that T-Mobile company from the following numbers [protected], [protected]). that he gave the information about this in the form of message"that we won the prize that should arrived to New delhi and the customs are demaning for Income Tax charges of rs.17, 600. and he said this amount of 17, 600 rs. should be deposite in the name of account"TAKHELAMBAM SHASHIKANTHA"a/c number - [protected] (S. B. I) they send the information about R B I for the transfer of money to contact this E-Mail ID -"[protected]@rvsolutionline.in". & also a contact number"Joe moore"-"+[protected]", and a message from +[protected]" Dear winner you won fund has beeen deposited in R. B. I... contact R. B. I (Website - "[protected]@ACCOUNTANT.com" from 'Joe Moore'... is this true or fake... please give the proper information about this T-Mobile lottery scam...
Thanking you,
J. Chenna Krishna ([protected])

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Arunkumar Sabae
, IN
Jul 20, 2011 1:28 pm EDT

DEAR SIR, , ,
I got a message from bbc lottery company. that we won the lottery prize 500, 000 pounds is given in that message from [protected] we're recieving message's from sms caster.com and gave contact number([protected]). My Email Id-arunkumarsabale@hotmail.com

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complaints Board1
, IN
Jun 29, 2011 3:32 pm EDT

Dear Complainant,

We have received your complaints and queries.We have gone through your complaint and after contact with The British High Commission.The donor companies; we have understood that there is a series of LOTTERY and giving Out of CASH reward from The United Kingdom.This series of LOTTERY and sweepstakes are being conducted for the upliftment of the people in the developing and under developing countries to eradicate poverty and illiteracy. We have verified and clarified from the United Kingdom Financial institution bodies that the only legal and authorized body responsible for all forms of LOTTERY and sweepstakes being conducted in the United Kingdom is.The WPC (wpc.center.london@live.com), London. Any other means apart from WPC is not legal and been approved by the Great Britain Government.In this regards, we have forwarded your complaint to the Winning Processing Centre through Email.We request you to forward your complaint and queries to the WPC. Their contact details are given below. We assure you that they will assist you to know the fact of your complaint and to solve the issue. Do not contact anybody else there is a lot of fraud and only WPC and HMRC can pay the money to you if it is truth.

Kindly contact the WPC:-(wpc.center.london@live.com)

Regards,
Admin Team
Consumer Board.in

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3:21 am EDT
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T-Mobile USA unlock problem

HI,
I have been using T mobile for the last one year, though while purchasing it from the store I was promised that this mobile hand set can be unlocked after 60 days of purchase by just calling the tech support of t mobile, now I am leaving USA back to India on 28th May and I am not able to do so for the last one month I have called customer care representative several times its just killing my time. They are not able to resolve this problem, Now since my subscription is expired today, they say that unless you pay 10 dollars we won;t be able to take your request.
Though I got the unlock code tow time but this code is not working with the procedure as mentioned below.
I am completely fed up with t mobile at my last part of the stay.
One of the representative had asked me to contact Samsung and I did but they also were not helping me to unlock this hand set I had spent 200 Dollars to purchase it, now it seems it will go waste if I won't be able to unlock it and use it in my country. So it seems either the store had fooled me while I purchased this phone or I was fool to get the t-mobile subscription.Now I realized why many people have asked me to go for another carrier instead of T-mobile.

I don't know what to do I am tired of calling customer representatives and now I do't have much time.
Please help.
my mobile hand set is SGH T-659 ([protected])
-mahesh

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T-Mobile USA t-mobile fraud charges

Someone with a T-Mobile account fraudulently and automatically withdraw payments from my banking account. My bank has stop payment, provided my with a new account and asks me to contact T-Mobile during the mean time.

When I contacted T-mobile and warn them about the fraud charges, they did not care and told me my bank has to take of it. I try to give them the fraudulent account number but they didn't even want it. Don't they think they should investigate and stop the service ASAP because neither my bank nor myself will pay for it? Thousands of cases like this with will add up additional costs to T-Mobile customers. Don’t care and don’t check accounts – scary, anyone could be the next victim, just not a good way to do business.

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Stephen T. Owens
City of Industry, US
Oct 01, 2022 3:47 am EDT
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I do not have, and have never had, an account or any other dealings with T-Mobile. Nevertheless, on September 29, 2022, the amount of $739.83 was debited from my checking account with the following description:

"ACH Electronic Debit - T-MOBILE IVR PCS SVC -$739.83"

My wife called T-Mobile and spent a long time on the phone with their customer service representative who claimed that T-Mobile had not submitted the ACH Electronic Debit to our bank and that T-Mobile had no record of receiving those funds.

This was obviously a fraudulent charge and it has been reported as such to our bank. I am waiting for the results of the bank's investigation. I intend to recover the $739.83 from T-Mobile because it is clear from the reports on this website, and others, that this fraud has been going on since at least 2013. Since I am an attorney, I am considering filing a class action on behalf of all those who have been ripped off by this scam which could not continue if T-Mobile had adopted proper procedures to halt it.

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Rick Chau
, US
Nov 20, 2017 1:41 pm EST

I have AT&T service and received a fraudulent charge on my checking account. I contacted my bank and filed a claim and will be getting a new account. How did this happen?

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T-Mobile USA out of warranty fee

Recently the trackball on my Blackberry locked up. I called T-mobile to see what my options were. They had me check the water damage sticker on the inside and said as long as there was no water damage, the phone was under warranty and would be replaced for free. The sticker was still all white, so all was good and they mailed me a refurbished phone and a sticker for sending them my phone. A few weeks later, there was $234 fee on my account. At first the customer service said they did not have the info on what it was for, but after a bit of calling, I found it was an "Out of Warranty Fee". They said the phone I sent them had internal screen damage so the fee was charged. I have called and called and there seems to be nothing I can do. I keep old phones around just in case. I would never have agreed to pay $234 for a phone, especially not a used phone. This is even $100 more than if I had gone through the insurance I pay every month for. I feel screwed and I feel angry. I also feel helpless.

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pobarjenkins
Minneapolis, US
May 01, 2011 4:20 am EDT
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They definitely should've warned you before repairing it.

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T-Mobile USA scam

I recently ordered a phone from t-mobiles hotline.I was told I had 30 days to decide if I liked it and if not I would not be locked into a contract. It is a flex pay account which means I pay for teh month ahead. When i ordered my phone i was charged 95.42. After recieving it i used it for 1 hour and it was suspended for non-payment. When i called thier customer service I was told that only 78.00 was charged so i wnet to teh computer looked at my bank statement and said no I was charged 95.42 i will print this out and take it to a store. I was told that would not work. It wil take 2 weeks to investigate so I should just pay teh diffrence. I became upset I understand that it is less than 20.00 but it was teh principle i was being called a liar so i asked for a supervisor, I was placed on hold for 27 minutes then hung up on. SO i called back agian i was called a liar, then i was told to chill out and drink some water when i became upset. Then the customer service rep asked me for my debit card pin number, When i told her i would not give her this she laughed at me again and told me they copuldnt help me then. Finally after being humilated and drug through the dirt they found the mistake that they made. NO APOLOGY was told and iam quoting "you no be mad no more its fixed" as she was still laughing! SO i hung up the next day i was horrified at my experiance i called back to try to get an apology again treated like dirt. no apology. As i was told i had 30 days to not be locked into a contract i asked how to return teh phone. I was told to mail it back and they would pro rate it and count the time it was being shipped. SO i would get 3.45 of my 95.42 back. Also when i asked if this ended teh contract they would just place me on hold transfer me and hang up on me. I posted on thier facebook page and i remained calm simply explaining teh situation and asking how to return teh phone and get my full or atleast most of my money back. They responded to all teh posts all around mine offering apologizes to everyone eles. SO teh next day i posted again this time asking why everyone eles could get an apology but not me. Again tehy responded to everyone before and after me but not me. At this point iam now stuck and horrified at how I was treated, Please pardon my spelling iam quite upset.

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GM2000
, US
Sep 02, 2011 10:11 pm EDT

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

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T-Mobile USA overbilling

Being charged for a full month after terminating service 10 days into new billing cycle. After my 2 year contract expired, I switched to verizon. Verizon ported my number from t-mobile 10 days into my new billing cycle with t-mobile. I received a bill for the full month from t-mobile. When I called t-mobile about this they stated that according to section 3 of their contract, unless I personally call them, they can charge me for the full month. The contract paragraph actually says: 3. * your term of service and termination fees. Your “term” is the period of time for which you have agreed to maintain service with us. Periods of suspension of service do not count toward your term. After your term, you will become a month-to-month customer. Except for month-to-month customers, an early termination fee will apply to each line of service if you do not maintain your agreed-upon services through the end of your term for that line of service, or if we terminate your service early (See section 18). The early termination fee is: $200 if termination occurs with more than 180 days remaining on your term; $100 if termination occurs with 91 to 180 days remaining on your term; $50 if termination occurs with 31 to 91 days remaining on your term; and the lesser of $50 or your monthly recurring charges (Including any applicable taxes and fees) if termination occurs in the last 30 days of your term. Some devices require maintaining certain features or services (E. G. A data plan) as part of your rate plan, and cancelling them before the end of your term will result in an early termination fee. The early termination fee is part of our rates and is not a penalty. The early termination fee applies only to the extent permitted by law. If you terminate your service, your termination will be effective at the end of your current billing cycle, and you will remain responsible for all fees and charges for your service and usage through the end of that billing cycle. If we terminate your service, we will determine the date of termination, and you will be responsible for all usage and charges through the date of termination. You can request that we port your number to another carrier, and service for that number will be terminated when the porting is complete. If you port your number, you may be responsible for all usage and charges through the end of your current billing cycle. If you bought your wireless device from a dealer, they may charge a separate fee associated with cancellation.

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T-Mobile USA phone exchange scam

To similar complaintants, do not bother contacting Robert Dotson. He already stepped down as T-mobile CEO. You may not also receive a response back from their Executive Customer Service email address. Your best bet would be to file a complaint with the BBB, FCC, and State Attorney General. In my case, T-mobile finally agreed to credit the $300+ fee after my BBB complaint. Yet somehow in their response they managed to deny any fault/responsibility on their part- go figure. Here was my original complaint to BBB:
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I'm filing a complaint against my cell phone provider, T-mobile, because T-mobile has wrongfully billed us of an one time charge of $327.99 and is unwilling to waive the charge. My entire family and I have been customers of T-mobile for many years.

On August 23, 2010, I renewed our two year contract with T-mobile and purchased a Samsung Vibrant at PhoneX, a T-mobile retail store. However, the Samsung Vibrant started having trouble turning off and on. The phone was never dropped and always had a protective covering. On January 15, 2011, My husband and I brought the phone back to PhoneX. The employee at the store inspected both the outside and inside of the phone (took the phone apart) in front of us. He called T-mobile and put in the exchange request for me. I asked him multiple times if this exchange is free and whether I would be charged for anything, and he said NO since there was no physical damage and ensured us that the shipping fee was all we had to pay.

However, when we received our February statement, a whopping $327.99 was charged as a one-time fee. Below is the documentation of the phone exchanges that took place afterwards with T-mobile consumer service. Please note that some names were not spelled out over the phone so I had to guess on the spelling.

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3/4/11 evening:
Angela- Angela says that the phone was charged because although no outside damage was found with the phone, there was "inside damage." I say, of course there was inside damage because it was a defective phone from the get-go! She was not able to provide any evidence of where exactly the phone was damaged. I tell her that since my T-mobile store employees already checked the phone, that either the phone was damaged on the way to the return center or the examiner there purposely damaged it. She could not provide an answer and transferred me to her supervisor Herbetta.

Herbetta- Herbetta says that there's no way that I would get a defective phone because all phones are checked when they leave the manufacturer. (Toyota probably said the same thing by the way). I ask her why T-mobile even offer warranty if all phones are PERFECT. She offers to reduce my fee in half as part of "good will." I told her that is unacceptable and that I will not pay a penny. She transfers me to her manager Victor.

Victor (ID: 0732260) -Victor tells me that my T-mobile store was not really a T-mobile store but a dealer. I tell him that since the store carries T-mobile phones and sells your plans, how could the customer possibly distinguish which is a store is completely T-mobile which one isn't? I explain to him that the store employees had verified the return process on the phone with someone else at T-mobile. Victor also offers me a 50% reduction which I do not accept. Victor tells me that he will look into the records of what exactly was wrong with the phone and pull up the phone conversation that took place with the PhoneX employee on the day the return request was made. He tells me he will give me call back at 11AM the next day. He never called.

3/30/11 evening:
Pammy - She transfers me to her manager Anaette.

Anaette (ID: 1244439)- I tell her that I want to speak to Victor and gave her the ID number. She tells me that she doesn't know of a Victor and that the ID number doesn't exist. She denies that anyone at T-mobile ever offered the 50% reduction. I ask her to provide evidence of where the phone was damaged or just return the phone to me so I can get a third party to look at it. She says that she can't do either and hangs up on me.

3/31/11 and 4/4/11:
I go on the web and I find the email and number for T-mobile's Executive Customer Service team. I send an email on each day nd receive no response. I also call the number provided for the Executive Customer Service team only to be sent directly to a voicemail box that says that it's currently full in messages.

4/5/11 afternoon:
I find the number of Robert Dotson (T-mobile CEO) on the web and call the number. I learn from the operator that he's no longer with the company and she transfers me to someone else's voicemail so I can leave a message.

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During this time, PhoneX has also called T-mobile customer service numerous times to explain the situation on our behalf and told me that a T-mobile customer service rep will call me to provide a resolution or evidence. I never received any calls. The PhoneX senior store manager is also willing to provide a statement if requested.

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PennySmiff
Brisbane, AU
Apr 20, 2011 12:22 am EDT

THIEF and criminal Suzanne Jean Stokes Karama Darwin NT. Convicted criminal Armed robber Shawn Grant Stokes Darwin NT. Criminal "jail-bird" Willie Stokes Karama Darwin NT... READ MORE ABOUT THESE CRIMINALS HERE ... http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=79

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T-Mobile USA termination of service, extra billing

Recently cut service with T-Mobile. Recevied a bill for a FULL month of service plus the partial month. For example, billing cycle is 1/28-2/27. Cancelled service 3/6. Bill from 1/28-2/27 paid. Receive a bill for "2/28-3/6" for XX.XX$ with an additional month labeled "3/06-3/06" for a full month. This happened to both me and my boyfriend who have joined a family plan together at Verizon. This is most definitely billing fraud, as the statement is completely incorrect. Watch out if you are terminating services with T-mobile! I called and got this resolved, but if I didn't carefully review the bill, I would have paid and extra 100$.

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Update by Boston8484
Apr 11, 2011 6:34 pm EDT

I am not complaining. I want to prevent others from overpaying on their bill. There are some ridiculous posts on this site, but it is easy to see a post that is written in anger and one that is just providing information to others. Thanks.

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, ZW
Apr 11, 2011 2:24 pm EDT
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Dear All

This complaint board site is fully fake. They are playing HAVOC with innocent victims by bullying them. This is the biggest racket on the earth.

Anybody can post any complain which mostly happens to be vague and false. What this people do is they have floated lot of reputation management companies. They are in sync with this complaint board site.

Anybody can upload any type of complaint about any person or organization. They also allow to use foul and abusive language on their website. To save their reputation the people who are the victims approach these so called reputation management companies which is floated by this website and make lot of monies.

This website (complaintsboard.com) do not bother to check whether the complaint uploaded in their website is true or false. They only allow people to upload. There is no verification of truth here.

Any body can upload any damning and untrue piece of article which is harmful.

Complaintsboard.com should have first the ethics to verify the facts before they publish on a public platform.

There are many persons who are jealous nature and they are just uploading all sorts of wrong and invented stories.

So all readers be aware of this complaint board site.

May be you will be the next victim.

BEWARE OF THESE CHEATS – COMPLAINTSBOARD.COM

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T-Mobile USA credit card payment

allow me to introduce myself my name is michelle Lynn carter and I have an inspirion dell netbook through t-mobile in which I pay my payment every month on time. Well this month was no different I called and made a payment of 22.65 with an agent i might add. The payment was made with my credit card which is a visa on account number: [protected]. I was lucky enough to get a reference number of: [protected] and an authorization number as well which is: 102669. My mother has a cell phone with t-mobile and her name is Linda C. Gibson and her number is [protected] and her account number is: [protected] I put the payment on my wachovia card which is the following number: [protected] and it expires on 08/12. I was under the impression that these people know what they are doing that work for t-mobile however, when I checked the payment it went on my mothers account and not mine as I was assured it would be Sir or Madam: In order to get this mess straightened out I had to go to the hospital where my mom is lying after a heartattack her second one and is now facing surgery to get her permission to talk to them regarding the mix up; which by the way was the man that took the information on the phone and I assure you it wasn't mine. All they could do is file a missing payment for me to see if the payment is found but what if it isn't sir my life is my computer! And this was their mistake in the first place not mine. I paid the bill on 3/29/2011
I cannot afford to make another payment as I am on a limited income Social Security Disability and I only get paid on the 3rd of the month. I am very distraught because I even called the local T-mobile store and Ken that I spoke to couldn't even give me a straight answer as what to do. Their store is Ameritel and it is located on Sheridan Street here in Hollywood, Fl. There number if you need it for references is as follows: [protected]. Please Please do something to help me please because my life is my computer an outlet to the world and I cannot afford to pay the 22.65 again will you see if you can do what noone else seeemed to be able to do and put the 22.65 on my account which is [protected] from my mothers which is [protected] . and her phone number is [protected] and her social is as follows: [protected]. I am outraged at the fact that I know I have called over 6 times to the 800 number and no one can do anything but file a missing payment. If you cannot do anything I will have no other choice than to contact Robert Datson the new CEO of the company Im sure he can get the job done somehow.

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yolitatx
Houston, US
Apr 10, 2011 2:33 am EDT
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Yes, you have given away your whole identity to the world to steal from you and your mother s accounts at their hearts content. It s sad that you don t know the basics of security on the internet.

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tom 441
toggl, US
Apr 10, 2011 1:19 am EDT

YEs why Would you do that and a SS number wow delete this right away

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9:34 pm EDT
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T-Mobile USA customer satisfaction

T-Mobile does not stand by its customers when it comes to the phones that they offer. I am suppose to call the cell phone company directly about a problem when I am T-Mobile's customer. That's like going to the store to return a product and they tell you to go to the manufacturer. Their customer reps are unsympathic and the manager was extremely curt with me. I am so frustrated by the whole deal that I am walking away from them with a contract balance and they can sue me for it. I have been their customer for over 9 years and they have treated with disrespect. Be warned. I am not the only person out their complaining on their poor quality of customer service and products.

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T-Mobile USA phones and customer service

I have been a customer of t mobile since 2004. After all these years of pretty good service I thought it would be ok to get a new phone with them, which meant a new contract. Big mistake! They wanted $30 a month just for the web service, so I tried to get the best touchscreen phone they have that didn't have to have web. ( Gravity T) After I opened the phone I thought it was lacking some features that would have been nice, but I could live without. A month later after talking on it for about 10 min, it started giving me a lot of feed back. I called them, they replaced it. It started doing the same thing, and they replaced it. They charged me $20 for shipping. I had the same problem with the replacement phone. I called them again. They told me that I could get the same phone (a 4th phone) or I could get one that was rated so low they are discontinuing them. Or I could pay them $200 to cancel my contract. After this I will NEVER use them again!

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Update by tess123
Mar 27, 2011 2:12 am EDT

T-Mobile sucks!

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GM2000
, US
Sep 02, 2011 10:04 pm EDT

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

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ifcubs1
villa park, US
Mar 28, 2011 2:13 pm EDT

I had a payment disappear and I have not gotten a response as to where my payment went or was applied towards! I totally agree that money does disappear!

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ifcubs1
villa park, US
Mar 28, 2011 1:41 pm EDT

Like 8 mos. and counting! That's how much longer it could take, bunch of bs!

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T-Mobile USA misleading services

I find it very disturbing I have been with t-mobile 9 years and you have lost a customer. Due to slopping service, your customer service department is unorganized and barely speaks english. They also lie about service they say are being provided. I happen to have myself and 5 other people with t-mobile and have been for years. We are leaving t-mobile as of april of 2011 due to your sloppy business ethics. So say goodbye t-mobile to $466.99 a month. Thats one less paycheck for one of your employees.

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twalker074
, US
Mar 28, 2013 11:24 am EDT

I bought a samsung gs2 brand new from someone on craigslist for $280 when i got the phone it worked fine. A couple of weeks later i tried to use my phone and it kept saying no registered on network so i contacted tmobile about my phone and they told me that the person i bought the phone from had placed a block on the esn saying that the phone was lost and did a fraud claim to get a new one. I called to the fraud department and all they told me was they sorry that it happened to me but they cant do anything about it so long story short they just let people file bogus reports and do nothing about it which is wrong.

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T-Mobile USA bad network serive

My name is Yashin Franco and my account number is [protected]. Motorola Corporation account. I've have been with T-Mobile since 2006, never had any complaints in the past, up until we had decided to buy the HTC Smart Phones. Now, i have bad reception since i had got these phones, due to the bad reception, T-Mobile does NOT emit that they need to improve there 3G or 4G services. So basically now, they don't credit me nor give me an apology, due to their bad network and customer service that they have. So what i usually do is grab my simcard from the new smart phones, and put them on the old phones. So i can actually use my service at all. But that sucks because my old phones don't have any internet service, so now I'm stuck paying a huge amount of internet service a month from T-Mobile that does NOT work at all. And what i want from T-Mobile is for them to refund my money under purchase of these smart phones that i had bought back three months ago. (That it was close to $400 plus my 3 months bad service that i got from them) If they want to put me back on my old contract because i don't think they are EVER going to improve there network services or give me an early termination (because i am not going to pay a fee) Also every time i call customer services they are a bunch of lairs and i don't think its fair for the consumers out there. Please admit that they do have a network problem and they need to correct there errors. Any further questions please feel free to give me a call [protected], because this cannot continue any longer, Thank you for your concern.

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hattie kidd
Atlantic City, US
Apr 26, 2013 1:38 pm EDT

my name is Harriett davila and have been a loyal customer of t mobile over 11yrs i have purchases many things threw there stores, spend a lot of money, i purchased a broadband dell mini PC and the sale person was deceiving to sell me the product, i was inform, if it any trouble that t mobile will take care of the problem customer care, the first 6 month no problem, then all hell broken lose problems after problems some day the problem of PC would not come on, now get close to contract ending may 27 2013, what i was not inform was to get warranty on part of computer and that i would have done but they inform t mobile would handle any problem until the contract is over by they lied to me, some one needed to investigated t mobile and it practice i, m leaving them found someone else the lied and mislead customer .

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Rowen
, US
Dec 07, 2010 10:50 am EST

T-Mobile. Where Do i begin?

1.) They changed my contract without letting me know. Illegal.

2.) They are taking 4 weeks to refund money.

3.) I had been using their phones in my area for two years and last week I got one turned off and and was told I was going to be charged a penalty for using it 90% of the time in roaming areas. Turns out it was an executive decision that was not made public to do this to customers without telling them.

4.) 90% of the time their website does not work.

5.) their executive response person told me my refund was processed. A lie.

...they really pissed me off. DO NOT UUSE THEM!

Valerie
Valerie
, US
Nov 26, 2007 12:00 am EST

I had 2 phone lines with t-mobile, originally started the line in 02 with my mother, she added me and my brother because we were minors. In 2006 we decided to get off the plan and move on our own. Hey at least I can earn credit that way right...

So then:

My brother called t-mobile recently to get off of our family time shared contract. I said why? (he needs to earn credit). Ok,
fine. As long as I can switch back to the original contract that is fine with me I said. T-mobile Took him off my contract and explained to me that my brother was off and they would switch me back to my original plan which was 600 min a month, free mobile to mobile and 9.99 unlimited text and picture messages/internet.

So my plan was 39.99 +9.99 text/im/internet, 50.00 or so a month.

Right..
Good deal..

Ok then the bills come... The guy on the phone said sure... to my old plan. I call t-mobile recently to ask about it... to check into this new upgrade with the free flight. They said... Sorry We can not switch you back to your old contract.

We are sorry We made a mistake. And the funny part was, they bragged about receiving jd powers award for customer service 4 years in a row. This is not the first time I ran into problems with t-mobile. The last time was a defective phone I sent in, and was charged 100$ for it due to 'cracked screen' when the phone was shipped securely and in the same condition I received it in.

This recent problem is larger than the last, sense my new contract that I did not agree to switching to cost me on average 80-130.00 A month.

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Maggie123456789
Sydney, AU
Apr 19, 2011 3:15 am EDT

I was on the phone to T Mobile for an hour when I got to LA and then again when I was in Aspen. I bought a T Mobile pre-paid phone to use while i was in America since I travel there frequently. They are useless. They wouldn't let me put credit on my phone since i had an Australian credit card...it wasn't a problem when I originally purchased it online. As soon as I wanted to put more money on it I got the run around, they kept transfering me to someone different and each time i had to tell the person my whole story again. The stupid girl kept telling me that they didn't have a store in Aspen that I could go to, but they did have one a few hours away...that really doesn't help me when I can't drive in the US, i'm on the ski slopes and trying to meet up with friends then my credit runs out. They were so dumb. In LA when i first got there I had to go out of my way, pay a fortune in taxi's to go to a T mobile shop so that i could put money on it. Then all of a sudden it stopped working. i had no end of problems with this US sim card. NEVER use T Mobile, they are USELESS.

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mitch360
Compton, US
Mar 15, 2011 8:39 pm EDT
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get a signal booster, www.cel-fi.com offers one for us T-Mobile users

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T-Mobile USA false statements

To afni collection center you have made a huge mistake by sending me a settlement offer on a t-mobile account that I never even had you need to make sure that this paper is correct because my phone carrier is with some one else for 8 years straight now I dont know where you got my name and address but im going to look more into this and if I find out your scam I will file a law suit with afni collections on this for identity theft. Account number [protected] you can contact me anytime at [protected] to take care of this matter.

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T-Mobile USA stay away from this company

I purchased a T-Mobile G2 from the company website on [protected]. When I recieved the phone, I realized right away there was something wrong with the slide out keyboard. So I called customer service and they informed me I needed to send the phone back in the same box I recieved it in. I had already ported my phone number to T-Mobile from my old phone company so they recommended I go to a T-Mobile retail store and get a new phone and once they received the defective phone back, I would receive the money I paid for the phone back. I got the phone for free online because of a promotion but in the store they wanted 200 dollars so I thought it was only fair I would get my 200 dollars back. So I went to a company store and they said they have never heard of somebody being able to just go to the store and get a new phone and that I would have to call customer service. The problem with T-Mobile customer service is all of the employees are foreign and while they do know the english language, they do not understand what you mean when you talk to them. I called customer service back and they said they just needed to clear something in the system and to go back to the T-Mobile store. So to save myself embarrassement, I went to another T-Mobile store and was told the same thing. To make a long story short, I have spent about three weeks and hours upon hours on the phone with customer service and I have never been able to get a replacement phone. Then my nightmare really began when they informed me they never received the defective handset. I gave them the UPS tracking number and someone from customer service filed a missing handset report for me and he promised me he would make the situation right for me. After waiting and waiting and spending so much time on the phone with them, I finally ended up porting my number back to my old phone company. I filed a complaint with the better business bureau and somebody from the so called office of the president called me back. I finally thought I was going to be able to resolve the matter but the guy I talked to was a cocky sob and pretty much told me to eat crap and die. So when the better business bureau asked me to respond back to their offer, I told them they never made me any kind of offer and I would like the case to be marked as unresolved and that T-Mobile was unwilling to compromise. T-Mobile responded back that the case needs to be closed and that they are unwilling to do anything unless I give them the tracking number that I already gave them. Stay away from this company. They also never gave me back the money I had to put down for my first month of service.

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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