T-Mobile USA
reviews and complaints

Ee & T-Mobile charged $1 from my mobile phone without my authorization. It’s not a big sum of money but nevertheless I don’t want to donate my money to scammers. I stopped using this sim card a month ago, so I simply cannot confirm money transfer. I’ll call BBB soon.

I've been a loyal customer for several years and I had wonderful cell service until June 2011 when I moved and service was non-existent. I could not make calls inside my home, use the internet or send a text message. All phone calls had to make while standing outside by the street often in the rain or snow or in the heat. The first time I called I was told they would test the signal and asked me to go inside. I told them the call would drop if I walk inside. I walked in and the call dropped. I went outside so they could call back. This went back and forth several times.

My next phone call I was rudely told T-Mobile doesn't guarantee I will get service inside my home. I have a child that is home alone and I had several instances where he needed to contact me and could not. I got him a phone for this reason so he could reach me in an emergency.

My son has several months with zero usage and my phone usually less than 100 minutes, maybe a 100 text and some internet service. None of these in my house.

I complained a couple time but was treated poorly each time and being told they don't promise service will work. I let it go because I knew I was within my 2 years of the contract and would honor my contract and get out then.

On September 11, 2012 I called to cancel my contract and request information on porting my cell phone numbers to another company because thankfully my contract was up. I spoke with Kevin about porting my number and we talked about how bad the service had been in my home. He proceeded to convince me to let them send me a booster. I declined. He kept telling me give it a chance because if I didn't like it or it didn't work I would send it back within 20 days and the contract was void. More than once I told him I don't want to do this and I was a little upset the reps on all the previous calls treated me poorly and essentially said "read your contract, we don't promise our service will work in certain locations." Everyone was rude until I wanted to go with another company.

He said he understood and apologized for the calls with other people. I told him I want to make 100% sure before I agree to do business with T-mobile again that I can get out of the contract because I am not paying over $125 a month for two phone lines that I can't use at my home. He assured me this would be the case.

He made me go through the phone prompts agreeing to a contract. I assume (or assumed) the rest of our conversation was also recorded?

The next day I got an email saying the booster was canceled I immediately and was told it wouldn't work were I live and will block neighbor's signals. I then called about the booster and they said because I had told Kevin there was a something between the walls separating my town-home and my neighbors when it was actually just walls separating the units. I was locked into another two years of unusable service and wasn't eligible to get the booster.

There is a garage on one side and something between the walls on the other side which is why the booster order was canceled. I'm sorry this probably doesn't make much sense.

After a tearful night and realizing I must be the stupidest person on the planet to get screwed over by T-mobile I got furious. Hopefully they give Kevin a big raise. He earned it.

As I work in a customer service and am appalled at the sleazy way they do business.

Is there anything I can do? I ported my numbers to another company and cannot afford to pay the termination fee and cannot afford to have a big ding on my credit, more important I REFUSE to give them a dime.

I feel tricked and ashamed that I was so dumb to get duped like this.

i file an online application along with an assessment test. the questions were multiple choices as well as true and false, and give the best answer questions. the majority of the answer were correct answers, if they wanted me to lie on the test would have but i took the assessment, and answered to the best of my ability. I have the experience and the integrity to do the job. well to make a long story short they emailed me to say that i wasn't qualified to be excepted and that they found someone else suitable for the position. so if they choose their candidates by the test then that's crazy I have the experience but i am going to file a law suite with T-Mobile, Thanks a lot Prophet John J Taylor

Every time I call T-Mobile for any change in the account the company extented the existen contract (due to the recent changes) in May 29, 2012 I call to change a uer athorization change and I ended with a new web-line. I call and call and they keep giving that: I am in a two years contract that I can not cancel without feed up to $200
there is not enought information in there system so I am stack with web line at two years contract. that I did not call in for or sign for. IT IS ALL DUE TO RECENT CHANGES.

I am a very unsatisfied customer with Tmobile because of inconsistent billing. Each time that myself or my daughter has called to resolve the problem we are constantly promised the issue will be corrected by the next billing cycle. Unfortunately this never happens. This nightmare has been going on for months and we have tried every alternative to calmly resolve this matter with no success. We have contacted managers and supervisors with hopes that someone would be accountable for the constant issues. The latest nightmare is my daughter had her corporate discount applied to our account in April and was told that it wouldn't go into effect until May. Once we received the May bill the discount still had not been applied. My daughter checked into it and was told she was told incorrect information and it will not be applied until June. Of course in June we didn't see the discount again. My daughter and I went into a Tmobile store in July and the clerk apologized for the mix up and stated for all the mix up we only had to pay $121.21, which was paid at that time. The clerk also made sure the discount was applied and promised we would see a lower bill in August. Unfortunately, this was a temporary fix because we received a text message from Tmobile stating we still owed $50.00 more dollars and also on 7/16/12 we had to pay 62.00 because of the discount being applied. Why would we pay more money to receive a discount. Tmobile has done nothing but told lie after lie and I am fed up. Please help to resolve this matter.

Sincerely yours,

Cyleese McCarter

recently my daughter and husband purchased 2 of tmobiles 4g phones my daughter had already had a 3g. three quarters of the time they are unreachable to to no service and have a hard time getting service as well for the internet. one representative who i believe to be in india actually told me we must have moved since we got the phones, this was unbelievable. i told her even on my which is not 3g sometimes i have to go down to the mailbox to get service, she told me well then that is where i should go use my phone at. last week my college daughter had a dead battery what a fear for her for a while without having service. we have been a loyal customers for over 12 years and need some kind of help to get out of contract

dear sir
actualy i dont know the prcess...i won indian money around 8cro 56lac...
they asked for custom charges 25000/...as their..290bp...
am i give them or not ? plese tell me sir otherwise i can be chited...
i give u all the details bellow...
UK ROYAL POST
8 Princes Court Business Park, 11, Wapping
Lane, London. Postcode, E1W 2DA
United Kingdom.

Registration Order Number : CTY/16M1B2/02542
Package Tracking Number : [protected]

Kind Attention:-Barun Sarkar,
Good day to you.This is to inform you that your winning cheque of One Million Great British Pound Sterling's {£1, 000, 000.00} which is equivalent to Eight Crore and Fifty Six Lakh's India Rupees and other covering documents (ATTACHED) has been dispatched by our accredited Diplomatic Delivery Officer (John Wright).
The funds has being packaged and sealed as a demand draft along with your winning documents to show the authenticity and genuineness of the funds.

The delivery officer (JOHN WRIGHT) shall arrive India on the 27TH OF JUNE 2012 at the International Airport in India. DETAILS.

NUMBER OF PACKAGE 1
SERVICE: INTERNATIONAL & OVERNIGHT (DIPLOMATIC DELIVERY).
*DEPARTURE DATE:- 26TH JUNE 2012
*ARRIVAL DATE:- 27TH JUNE 2012
*ARRIVAL TIME:10:15 AM INDIA STANDARD TIME (IST).

On his arrival he shall be contacting you to re-confirm your address and winning details via phone.Upon confirmation of your details You are to pay for Indian custom charges for the clearance of the parcel before it can be release to our representative for delivery (Custom Charge Fees) Two Hundred And Ninety-One Pounds (291.00 GBP) Equivalent in Rupees Twenty Four Thousand Nine Hundred & Fifty Rupees (Rs.24, 950/).

You are to take instructions and directives from him on how to make your payment for clearance to enable him complete the normal Custom Clearance modalities and further obtain an Endorsement from the Reserve Bank of India(RBI) for the international demand draft of One Million Great British Pounds in your name. Diplomat John Wright shall be providing you an account which is accredited and approved by the T-MOBILE UK INC. accounts department for transfer of the required amount{Rs.24, 950/}, required to enable him complete his duties.

Following the financial regulation law of your country India the diplomat shall immediately proceed to the custom & excise department for international funds declaration/clearance & registration (immediately he arrives the International Airport- Terminal in India) during which he shall complete the necessary formalities with the International Monetary fund’s control department and with the Reserve Bank of India (RBI), this will make the draft cash-able in any bank in your country.Please you are to take very good care of our representative for he is a foreigner and do not know anywhere around India.

STATUS OF YOUR DELIVERY.
TO CHECK YOUR DELIVERY STATUS/AIRWAY BILL ON-LINE:
*CLICK ON THE LINK GIVEN : http://www.ukroyalpst.com/etracking
*ENTER THE GIVEN TRACKING NUMBER: [protected]

For more details: Contact of our representative
Name: John Wright.
EMAIL: [protected]@ukroyalpost.com

IMPORTANT: We cannot deduct charges fees from your winnings prize because it has been insured to its full value of amount and enclose as a diplomatic delivery in your favour and been already dispatched. Also, we do not accept Cash On Delivery (C.O.D) as it is strictly against the policy of this Courier Firm as laid down by the Management of this Courier Agency. You must pay on account given to you by the representative.

Please ensure that you co-operate with him and follow his instructions and directives to avoid any delay in handing over your winning d/d to you. The Diplomat (Mr. John Wright) will also assist you to your local Bank and help you en-cash your winning d/d upon delivering your d/d to you .You are once again advised to follow strictly the instructions given to by Diplomat John Wright because he represent the board members and T-Mobile INC & UK ROYAL POST in general. Attached below is a copy of Diplomat John Wright identification for your perusal.

Best Regards.
Glenn Carlton
PHONE NUMBER:+[protected]
Dispatch Officer.
*DENIAL OF APPLICATION:
-------------------------------
Be further advised to maintain the strictest level of confidentiality until the end of proceedings to circumvent problems associated with fraudulent claims. This is part of our precautionary measure to avoid double claim's and unwarranted abuse of this program. Failure to comply with the instructions given to you by our representative (John Wright) shall result in immediate cancellation/withdrawal of your funds remittance, as resolved by the board of directors of the T-MOBILE BOARD INC.
*MANDATORY
-------------------
YOU MUST CONFIRM RECEIPT OF THIS MAIL VIA EMAIL/ PHONE ON THE NUMBER(+[protected]).YOU SHALL ONCE AGAIN SEND US AN EMAIL PROVIDING YOUR REGISTRATION ORDER NUMBER, BATCH NUMBER, WINNING MOBILE NUMBER, ALL ALTERNATE NUMBERS, YOUR CHOICE ADDRESS OF DELIVERY & RE-CONFIRMING YOUR ACCEPTANCE OF THE TERMS OF DELIVERY FOR EFFECTIVE DELIVERY & REMITTANCE AS STIPULATED.

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After being with T-Mobile for almost 10 years I believe this is the first time I have been so frustrated with the service I received. This past Saturday, June 16th, I called T-Mobile inquiring about changing my rate plan. I currently have 3 lines on my account and have for some time; unfortunately my daughter damaged her phone and is unable to see the screen. Now I do have insurance on her phone, but at this moment do not have $130 to replace her phone; I am already paying almost $300 a month for cellular service.

I first asked about removing the data plan from my daughter’s phone since the screen was damaged and she is unable to use the service, with that I was told “No”. Then I asked could my rate plan be reduced because there is no way 3000 minutes will be used, with that I was told “No”. I am not understanding why T-Mobile will have a customer (a long-time customer at that) pay for minutes that they are well aware will not be used. At this time I do not want to extend my contract especially if I am not purchasing any equipment, I just wanted to reduce the rate plan. I still have 3 lines on my account and did not ask about cancelling none of them; maybe if my bill was cheaper I could purchase phones, etc and get locked in for another 2 years with T-Mobile.

I don’t think I have ever been so disgusted and frustrated with any customer service/loyalty department before. After going back and forth with the customer service representative, and not too mention I did ask to speak with a manager and was NOT transferred. I was sent to the loyalty department and was told I could really benefit from the deals provided but only if I extended my contract. Again, why would I want to do that? I have been with T-Mobile almost 10 years and was told I wouldn’t have any tenure with a new cell phone company if I left. In all honesty, what tenure do I have now with T-Mobile? I just wanted to reduce my rate plan because one of my phones was damaged and the other wasn’t going to be used at all. The only offer provided by your loyalty department was to take $10 off of the data plans on 2 of my phones, which would drop my bill by $20. Really I am still paying for a data plan on one phone that will not be used at all, and paying for unlimited texting for all 3 lines. Not once did I ask to cancel any lines, I just wanted to reduce the rate plan.

Needless to say, after being on the phone with T-Mobile for over an hour I was only given the $20 deal for the data plans. To add to my frustration, I was not able to log on to the Internet service after the call on my line. Only to find out, the Internet was disconnected and reconnected but with the Windows software. I DO NOT have a Windows phone, which is clearly stated on my account. Not only did I spend over an hour on the phone on Saturday, I had to call back on Sunday (June 17th) at least three times because representatives couldn’t figure out why I didn’t have Internet service. Then when it was all figured out, do you think I was offered some type of compensation? Of course NOT, but I am constantly reminded each time I call that T-Mobile thanks me for being a long-time customer; no benefits offered at all.

I truly believe in exceptional customer service, because without your customers there would be no company. I received unsatisfactory customer service, no beneficial treatment for being a long-time customer, and truly understand now why T-Mobile has received complaints and lost customers. I have worked in customer service for over 18 years and even worked at a cellular company and never have I witnessed the kind of treatment I received.

My family and I were T-Mobile customers since 2003 and fulfilled multiple 2 year contracts. We traveled to Brookings, SD back in 2003 about once every 3 months and had spotty coverage along the route and had roaming in Brookings. In February 2011 our contracts were up and I informed a T-Mobile rep we were going to switch providers because of the poor coverage between Minneapolis and Brookings. The rep convinced me to stay with T-Mobile by saying that when the merger with AT&T went through, coverage would improve. My mother became ill in December of 2011 and had to go to a nursing home. Ironically, in December 2011, we discovered we had no service en route to SD or in Brookings. We made calls to T-Mobile who said they were working on it. The next weekend we were in SD, the same problem occurred. Issues continued into January & February, and in March, after fulfilling one year of the new T-Mobile contract, we switched to another provider so we would have service while travelling and in Brookings. T-Mobile charged us the full early termination charge of $200 for my husband and $200 for me and added another $150 for turning my account over to a collection agency in spite of my official dispute and complaint to the MN Attorney General and the FCC. The T-Mobile rep who replied to the Attorney General’s inquiry stated to me on the phone that they don’t make any coverage guarantees, they can drop agreements with roaming partners and they can discontinue service on any towers any time they please. She states that those things are covered in the Terms and Conditions and as a result I have no grounds to complain about their service. They don’t take into consideration that a customer has been with them for years and fulfilled multiple contracts or that their agents lie to get people to stay with them. They had also been making errors on our invoices in the months before we switched providers and also on our final bill. T-Mobile is a huge, unscrupulous corporation with no human decency or morals whatsoever.

T-Mobile Customer Care is absolutely ridiculous. I have spent a week talking to them trying to unlock my mobile - which I bought from them just a few weeks ago. When I purchased it I was given the option of unlocking it on the spot but I chose not to and was told that I could unlock it at a future date if I wished.

I went to unlock it when I was about to leave the states and they told me they needed me to fax them my original receipt.
Done.
Got an email 2 days later saying they needed me to fax the receipt.
Faxed again.
Called them 2 days later to see what the status was and I was told to call back a day later.
Got an email saying that the receipt had not been received and that my request had been closed.
So I called customer care (yet again - calling from overseas now) just to be told that I had to fax it again.
Faxed again.
Called them to check how it was going and they tell me to wait... wait wait wait wait wait.
Sick of wasting so much time and money on calling them, I tried their silly chat system - only to be told that my phone is ineligible for unlocking because it's no longer active.
WHICH IS FRIKN RIDICULOUS COZ IT WAS ACTIVE WHEN I PUT IN MY REQUEST! So much profanity is intended for this very moment but shall hold back...

And then the agent on the chat just closed my chat because I didn't respond in 30 seconds... I'm going to find as many portals as I can to complain about how absolutely ridiculous the customer care at T-Mobile is. Not just the representatives but their stupid call system too! They keep asking me to top up my account and when I say I don't want to they say they don't understand.

There should ALWAYS be an option to speak to an operator from the very first menu!
I hate you T-Mobile.
So much.

On 2012 Jun 5 we refilled our T-Mobile Pay As You Go (prepaid) account with a $100 refill for 1150 minutes (10 cents per minute plus 15% more as a Gold Rewards customer).

According to their current Pay As You Go plan (see pamphlet image), you get Gold Rewards in the Pay As You Go plan as an additional "15% more minutes on all refills" after $100 in refills.

Upon refilling we got a text message (see text message image) confirming that we refilled and "receive 15% more minutes" with the Gold Rewards, however the account balance stated that we only got "1000 minutes" added and not 1150 minutes as promised with the 15% Gold Rewards (previous balance was 226 minutes, so 226 + 1150 != 1226).

We immediately called T-Mobile customer support and they claimed that the "$100 refill only contained 1000 minutes with the [15% Gold Rewards]", I confirmed with them that according to what the representative said, we only get "850 minutes with the $100 plan plus 15%?" and they said "yes".

However the pamphlet clearly stated otherwise.

After calling and talking to 5 different representatives, they all insisted that they will not give us 1150 minutes according to their pamphlet. Having wasted more than 150 minutes dealing with them on the phone, we decided to file a complaint instead.

I had T-Mobile for 2 years. I was not unhappy with their service. When my contract ended, I researched and found deals with both AT&T and T-Mobile that were about the same in features and price. I went with AT&T just because they have the Galaxy Note. I called T-Mobile, asked when my contract was up. They told me April 15th. I shopped around and got my best deal on AT&T phones and plans through Amazon.com. Delivered and activated on April 30th. My T-Mobile billing cycle goes from the 24th of the month. Of course, I had paperless billing, and as soon as my new service was activated, I was no longer able to sign in to T-Mobile site to pay my bill. I figured I would owe a bit from April 24th-30th anyway. Now here's the rub: I got the last bill and they charged me $195.46 for service through MAY 24th, even though I cancelled my service on April 30th. The amount from 4/24 to 4/30 is about $40, which I would pay, but when I called them they said they will NOT pro-rate the bill, . I spent over an hour over two days arguing with them, and they will not budge. Here's WHY: YOU CAN ONLY CANCEL YOUR SERVICE WITH T-MOBILE IF YOU HAVE A "PERSONAL REASON", A BROKEN PHONE, OR OTHER ISSUE. If so, they will terminate your service! Of course this means you would lose your number. If you just cancel and switch like I did, their policy is to charge you a full billing cycle, whether you have service or not! They want me to pay for almost a full month of service that I did not receive.

This time I have had it. T-Mobile service is a travesty. This morning, November 30, 2011, I called to check my voicemail (my number is in area code 415), but instead of the familiar prompts to listen to my messages, I heard a cold greeting "Welcome to your new t-Mobile voicemail box. You will now be guided through the steps to set up your new voicemail." What?@&%#!? I use my phone for business and receive important messages ll the time. My mailbox had 9 absolutely crucial business messages stored from the past 90 days, PLUS about half a dozen or so new messages that were left in my mailbox since the time I last checked it. And now it's all gone. And for the cherry on top, I have to go through their convoluted auto-attendant menu to set up my voicemail and notification options from scratch.

So, I call T-Mobile Customer Service and (politely) speak with a female representative that calls herself Ashley. This was about 9:30am Pacific Time on November 30, 2011. She is very apologetic and seems compassionate, but states that this was part of a routine phone system upgrade that apparently had been scheduled in advance and took place at 8pm the night before. As a result, all my voicemail was erased irreversibly. How sad...

Clearly, this is both a terrible thing to do to a customer and a lie. It is terrible because T-Mobile should have warned me about this upgrade and given me a chance to check my messages and to back up my important stored data from my voicemail. At least twice a month, these ### send me silly text messages marketing their services. For instance, on 11/16, they texted me this stupidity: "Win movie tickets at T-Mobile VIP zone." Similarly, on 11/21, they texted me this: "Get up to $250/year in TMO gift cards when friends join T-Mobile after you refer them." So again, CLEARLY, these ### have a mechanism for staying in touch with me. And yet, no one cared to notify me that all my voicemail would be completely erased at 8pm on November 29.

Further, why is what Ashley told me a lie? Because T-Mobile has a vast system infrastructure that they use to BACK UP all their data, including client messages. As a man with years of experience of running an IT company, I also know that a backup is mandatory before any system upgrade (e.g., a phone system upgrade by T-Mobile). Therefore, she lied to me because it is simply impossible that all my messages simply vanished: they exist, and they can be recovered, but t-Tmobile simply doesn't care to have a procedure in place for such situations and is telling its employees to simply lie to customers who make such requests. Isn't this pathetic?

And for the second cherry on top of the first, my new T-Mobile "friend" Ashley told me that T-Mobile doesn't issue service adjustments, reimbursements, or credits to compensate customers for any inconvenience. And when I asked her, "What would you do, Ashley, if you were in my shoes?, " she told me this: "I never keep my old voicemail, so how should I know what you should do." Isn't this pathetic? Or am I being an unreasonable man?

So, "pretty cool" service from the company that claims to have the largest 4G network on the planet, eh? T-Mobile is never shy to spend ink and paper on advertisements for new service packages and gimmicks in their monthly mailers; it is never hesitant to spend millions on TV and internet ads to market its mobile service to the public... But they didn't care to warn me (and probably a few million other people) about their ridiculous phone system upgrade. And yes, it is ridiculous, because upgrading the system NEVER RESULTS in loss of data -- at least not for t-Mobile, who has a dozen data centers with more backup systems in place than the number of people living in China. This is simply bad business. And this will soon end up in the hands of a qualified attorney to make a nice class action lawsuit claim -- oh, and I will see to it personally very soon as there are many lawyers hungry for money of large corporations. So, please connect with me by sending me your contact info and the description of your latest t-Mobile related misfortune.

People of this planet: I urge you to acknowledge that T-Mobile sucks and that it should suffer for being a bad company. For God's sake, we live in the world of CONSTANT COMMUNICATIONS, and when a communications company FAILS to communicate with its customers, it should quit and find itself another job, because otherwise it's doing a disservice to the public. That is why T-Mobile is an absolute travesty.

Guys, if you are a victim of similar violence from T-Mobile, please post more complaints about them on TheSqueakyWheel.com or elsewhere, and tell them how you feel, and tell others looking for mobile phone service to sign up for ATT or Verizon.

Shame on you T-Mobile. SHAME ON YOU for hurting my business, for wasting my time, and for being a pain in the rear instead of being a telecommunications provider that acts responsibly. It is no wonder that AT&T wants to buy you. And of course the government won't let you suckers do this merger -- because ATT customer service is even worse than yours.

Hello My name is Vernon Kenneth Beecher I am a disable single father with a 14 year old learning handicap daughter and I have been a T-mobile customer since 2006 and I went down to the T-mobile store where I have been going for some time now and I talked to a salesperson that was working October 3rd, 2011 and I told her what i could spend on two new phones one for me and one for my daughter and I asked if there was anything i needed to know about using these phones and she said some of the apps are a little high priced so in a month or two I had an extra $50.00 or $60.00 dollars on my bill for downloads that was not suppose to be able to do as I asked them to set the plan so that nothing could happen to run up my bill and they said OK. They told me that they had put a block on my daughters line so that nothing could run my bill up then I get a bill for $488.00 dollars and they said it was form texting so why did they not fix the line like they said they did I feel like this is their mistake and not mine I do not feel like i should have to pay for their mistake and i feel like we have been discriminated against as we have a hard enough time with them making it harder on us as i did what i thought i should have done

My phone contract was set for 06/17/2010-06/17/2012. In 06/2011 the phone issued to me by T-Mobile broke and as I had insurance I figured I would just go in to the store and get a new one. The clerk told me that I broke the phone and therefore it was not replaceable. I told him that I did not break the phone that it just fell apart. He told me I "slid it to much and therefore it broke." It was a MyTouch 3G Slide phone, that is what it was supposed to do - slide. I explained that regardless of how it was broken that I was assured that the insurance covered everything from water damage to the screen breaking. Guess I was wrong or lied to when I signed up for it. The man said he would do what he could to get me a new phone and that he had to file something with the company and he needed my signature to do so. I signed the little box and was never given a copy of what I signed. That is where I went wrong.
I expected my service to end in a month, so I called to verify the exact date and they said it was due to end in June 2013. I told them that I have the original contract in front of me and that is not true. The woman then said that I signed something in June of 2011 agreeing to alter my contract to unlimited and extended it one more year. I told her that is not true I would never have done that as I was already dissatisfied with the service. She told me the only thing I could do was to contact the contract dispute center via email. I asked her to provide me with a copy of the new contract that I allegedly signed and she told me she could not do it. She provided me with the email address [protected]@t-mobile.com.
I sent them a message and after not hearing anything for 3 weeks I called back. I told them I wanted to speak with someone in the contract dispute department and they told me that they did not have a number for that department. I then explained the whole story, again, and the woman acted surprised to hear my issues. Don't they have some kind of notes system so I don't have to repeat myself every time I call in? She asked me to verify the email address with her and when I did she informed me that it was wrong and the correct address was [protected]@t-mobile.com
If they think that giving me the run around is going to make me stop trying to fight them on this issue, boy are they mistaken. I have already filed a complaint with the BBB and am putting together my information to send to the Attorney General's Consumer Protection Bureau.
The only way we can get better service is to vocally complain in every form possible. I urge all of you with complaints to file a complaint with the BBB and actively fight them on whatever your issue is. I know it's hard work, but they make it hard so less people will actually do it. Do not let them win.

I have a contract with T-mobile until May 18th 2012. On March 30th I called T-mobile customer service to see what my options would be and was told that my best option would be to go with your prepaid plan as I am a senior citizen that is on a fixed income as well as being disabled. I was told that my prior contract was taken care of with no penalties or fees.

It was a 2 hr. conversation as I wanted to be clear about my choices and responsibilities. I realized after trying to use my email on my phone that it was not working. I then contacted T-mobile the next day and found out that I was not told the truth as my phone is a Blackberry and I would need to pay an additional $10 per month in order to use my email services.

I clearly asked the representative about the email as I have transitioned before and had problems with email. She assured me that there would be no issues. I was also informed that I would need to pay an early-out fee for changing my contract which contradicted what the representative told me.

I immediately asked that I be transitioned back to my old contract to be allowed to complete my contract as I was concerned about completing my obligation and this transition took place. I was told that “your credit will not be affected” but yet T-mobile turned around and reinstated me on to a new contract without my knowledge. My understanding is that there has to be “offer and acceptance” for a contract to be valid and this did not take place.

Because of the aforementioned deceptive practices, I will be completing my business relationship with you as of the end of my original 2 yr. contract date of May 18, 2012. I did not request that I be given a new 2-yr contract. This change was made in error and without my permission. My request was to be returned to my original contract as I could not afford to commit to another 2-year contract. It was very clear to the representative what I was requesting .

She went behind my back and wrote a brand new contract without my knowledge or permission. You did not even have the decency to give me the greatest benefit for my money. You had free phones and a $59.99 plan for unlimited text, unlimited web, and unlimited talk with a 2-year contract pus my email would be operable without any additional fees. I was offered this and I clearly said no because I could not afford it. In my opinion that is worse than stealing and/or literally robbing someone. Its common sense.

Why would I commit to such a thing without taking advantage of the available contractual benefits to a customer that is taking on a brand new contract? This entire venture occurred between Friday the 30th and Sunday the 1st of April, so there are no ussage issues.

I have had Tmobile phone service for 3 1/2 years. We spend on average 260-360 per month with them...so we are talking several thousand dollars with them over a 31/2 year period. The majority of the time I pay my bill online. I have never had an issue with this before, but made payment on May 13, 2012. At that time, they said I signed up for automatic bill pay...which I DID NOT DO. So, with no prior notification, they deducted 267.00 from my checking account. The second I received the text message notification, I called them. The customer service rep. kindly told me she would refund my account and remove me from automatic bill pay and it would take up to 48 hours for me to see this. This was on a Saturday. I called back today, Monday to verify that this had been handled properly and was told that it had in fact not been done (neither the easy pay removed, nor my refund done). This customer service rep told me she would make sure the easy pay was removed and then connected me with financial services who told me that it would take 7-10 business days to get approval to refund my account and that it was my own fault for signing up for easy pay to begin with. It's amazing to me that they are allowed to do this...I have been paying my bill on line for years and never signed up for easy pay before, but that was irrelevant to them. And I had called in the night before with a problem on one of our phones and of course as anyone who has an account with them knows, the VERY FIRST THING you hear is how much you owe, when it's due and would you like to make a payment now? So, why would they even ask me those questions if I was already set up on easy pay? When I first signed up with them, I couldn't have asked for better customer service. It has declined severely over the last year or so. We have 5 lines with them and use it for business purposes. And of course we are under contract so we are doomed unless we want to pay their fees to get out from under them! I ended up having to pay my bank 35.00 to stop payment! Just completely thoroughly disgusted and intend to smear their name everywhere possible.

I am a very unsatisfied customer. I have the Samsung Galaxy S. I have had this phone less than a year. I have had to send it back for over 7 times. I am having freezing issues, overheating, phone goes totally black. I have had to removed the battery. I loses calls. I have had to send this phone back 5 times for the charger port problems. However each time I have called they just send a me another phone. Of course the same one.

I a very frustrated with T-Mobile service. I am a valuable and paying customer. I have also purchased other devices from them. I have purchased the springboard tablet. I have just added a second line for my son. However I feel as though I have been treated unfairly because I have not gotten what I have paid for. I paid 400.00 for this phone. It has not yet served the purpose. The only thing the company has offered me is exchange for another one or a blackberry phone.

However if a blackberry was what I wanted that was what I would have purchased. Then I was asked if I wanted a sidekick. No I want a Samsung galaxy phone. The I was asked if I wanted to pay 399.00 up front for a Samsung galaxy 4 G and they will give me a 100 dollars rebate. No I have already paid 400.00 for the galaxy s and it is not serving the purpose. I feel that I have been just brushed off with a bunch of crap.

They get your money and put you into a 2 Year contract and don’t care if you are happy nor get what you pay for. I feel as though as many returns as I have had on this phone, you would think after the third returned they would had offered me the next Samsung galaxy phone 4 g at no charge just for the inconvenience. This is as tacky as it gets. Why should my option be to down grade my phone.

I have been a customer with t-mobil for a long time. i have always paid my bills on time. on aug 12 2011 i went in to the t-mobil store on federal highway in boca raton fli spoke to dereck who was the manager of the store at that time. he told me about a plan to reduce my payments by adding another phone line and phone.

i told him at that time that i did not want another line but he insisted and i told him i would go home and discuss it with my husband and he said don’t take it- i went back to that store and told him i didnot want another phone or line and he kept insisting that i take it. he was transferred to aventura t-mobil store and i kept calling billing and going to various stores to take off the third phone line and to get credit for paying so my credit wouldnot be harmed.

i am discusted and want to leave t-mobil all together. i will do whatever it takes to not be harmed by all this terrible experience. t-mobil has commited fraud against me if you look up my history you will see that i have been paying anyway to not destroy my credit.

please read all the notes and tell me what i should do to get credit back from overpaying and for not being able to pay my original fee that was less than i am paying now. my husband is friends with pam bondi and a consultant with the state of fla. i will invole them if i have to.

10 year (former) T-Mobile customer. Phone service was always good, but customer service was always horrible. Wanted to switch my 2 phones to IPhones which T-Mobile doesn’t have. Called customer service and asked when my contracts were up. I was told one was up on Nov. 25 2011 and the other on Dec.5 2011. I waited until Jan. 3 2012 to switch to Verizon. Got my final bill from T-Mobile and was assessed an early contract termination fee.

When I called to dispute the charge, it took 30 minutes and 4 transferred calls for someone to finally tell me that the contract were not up until Dec. 2012 – which I know is a lie. I was told I had to send in a formal dispute, yadda, yadda, yadda. I asked if I could speak to a supervisor and was told that all disputes have to be handled by e-mail, fax or mail. I have no confidence that T-Mobile will do anything about the disputed charge – except cause me to have a blemish on my credit record if I don’t pay it.

So, I guess I’ll pay it, but I will be sure to spread the word that T-Mobile is a crooked, dishonest company. I hope AT&T buys them and fires all the decision makers that have ruined that company! T-Mobile, you should be ashamed to treat long-term customers this way. Good riddance.