T-Mobile USA
reviews and complaints

My phone contract was set for 06/17/2010-06/17/2012. In 06/2011 the phone issued to me by T-Mobile broke and as I had insurance I figured I would just go in to the store and get a new one. The clerk told me that I broke the phone and therefore it was not replaceable. I told him that I did not break the phone that it just fell apart. He told me I "slid it to much and therefore it broke." It was a MyTouch 3G Slide phone, that is what it was supposed to do - slide. I explained that regardless of how it was broken that I was assured that the insurance covered everything from water damage to the screen breaking. Guess I was wrong or lied to when I signed up for it. The man said he would do what he could to get me a new phone and that he had to file something with the company and he needed my signature to do so. I signed the little box and was never given a copy of what I signed. That is where I went wrong.
I expected my service to end in a month, so I called to verify the exact date and they said it was due to end in June 2013. I told them that I have the original contract in front of me and that is not true. The woman then said that I signed something in June of 2011 agreeing to alter my contract to unlimited and extended it one more year. I told her that is not true I would never have done that as I was already dissatisfied with the service. She told me the only thing I could do was to contact the contract dispute center via email. I asked her to provide me with a copy of the new contract that I allegedly signed and she told me she could not do it. She provided me with the email address [protected]@t-mobile.com.
I sent them a message and after not hearing anything for 3 weeks I called back. I told them I wanted to speak with someone in the contract dispute department and they told me that they did not have a number for that department. I then explained the whole story, again, and the woman acted surprised to hear my issues. Don't they have some kind of notes system so I don't have to repeat myself every time I call in? She asked me to verify the email address with her and when I did she informed me that it was wrong and the correct address was [protected]@t-mobile.com
If they think that giving me the run around is going to make me stop trying to fight them on this issue, boy are they mistaken. I have already filed a complaint with the BBB and am putting together my information to send to the Attorney General's Consumer Protection Bureau.
The only way we can get better service is to vocally complain in every form possible. I urge all of you with complaints to file a complaint with the BBB and actively fight them on whatever your issue is. I know it's hard work, but they make it hard so less people will actually do it. Do not let them win.

I have a contract with T-mobile until May 18th 2012. On March 30th I called T-mobile customer service to see what my options would be and was told that my best option would be to go with your prepaid plan as I am a senior citizen that is on a fixed income as well as being disabled. I was told that my prior contract was taken care of with no penalties or fees.

It was a 2 hr. conversation as I wanted to be clear about my choices and responsibilities. I realized after trying to use my email on my phone that it was not working. I then contacted T-mobile the next day and found out that I was not told the truth as my phone is a Blackberry and I would need to pay an additional $10 per month in order to use my email services.

I clearly asked the representative about the email as I have transitioned before and had problems with email. She assured me that there would be no issues. I was also informed that I would need to pay an early-out fee for changing my contract which contradicted what the representative told me.

I immediately asked that I be transitioned back to my old contract to be allowed to complete my contract as I was concerned about completing my obligation and this transition took place. I was told that “your credit will not be affected” but yet T-mobile turned around and reinstated me on to a new contract without my knowledge. My understanding is that there has to be “offer and acceptance” for a contract to be valid and this did not take place.

Because of the aforementioned deceptive practices, I will be completing my business relationship with you as of the end of my original 2 yr. contract date of May 18, 2012. I did not request that I be given a new 2-yr contract. This change was made in error and without my permission. My request was to be returned to my original contract as I could not afford to commit to another 2-year contract. It was very clear to the representative what I was requesting .

She went behind my back and wrote a brand new contract without my knowledge or permission. You did not even have the decency to give me the greatest benefit for my money. You had free phones and a $59.99 plan for unlimited text, unlimited web, and unlimited talk with a 2-year contract pus my email would be operable without any additional fees. I was offered this and I clearly said no because I could not afford it. In my opinion that is worse than stealing and/or literally robbing someone. Its common sense.

Why would I commit to such a thing without taking advantage of the available contractual benefits to a customer that is taking on a brand new contract? This entire venture occurred between Friday the 30th and Sunday the 1st of April, so there are no ussage issues.

I have had Tmobile phone service for 3 1/2 years. We spend on average 260-360 per month with them...so we are talking several thousand dollars with them over a 31/2 year period. The majority of the time I pay my bill online. I have never had an issue with this before, but made payment on May 13, 2012. At that time, they said I signed up for automatic bill pay...which I DID NOT DO. So, with no prior notification, they deducted 267.00 from my checking account. The second I received the text message notification, I called them. The customer service rep. kindly told me she would refund my account and remove me from automatic bill pay and it would take up to 48 hours for me to see this. This was on a Saturday. I called back today, Monday to verify that this had been handled properly and was told that it had in fact not been done (neither the easy pay removed, nor my refund done). This customer service rep told me she would make sure the easy pay was removed and then connected me with financial services who told me that it would take 7-10 business days to get approval to refund my account and that it was my own fault for signing up for easy pay to begin with. It's amazing to me that they are allowed to do this...I have been paying my bill on line for years and never signed up for easy pay before, but that was irrelevant to them. And I had called in the night before with a problem on one of our phones and of course as anyone who has an account with them knows, the VERY FIRST THING you hear is how much you owe, when it's due and would you like to make a payment now? So, why would they even ask me those questions if I was already set up on easy pay? When I first signed up with them, I couldn't have asked for better customer service. It has declined severely over the last year or so. We have 5 lines with them and use it for business purposes. And of course we are under contract so we are doomed unless we want to pay their fees to get out from under them! I ended up having to pay my bank 35.00 to stop payment! Just completely thoroughly disgusted and intend to smear their name everywhere possible.

I am a very unsatisfied customer. I have the Samsung Galaxy S. I have had this phone less than a year. I have had to send it back for over 7 times. I am having freezing issues, overheating, phone goes totally black. I have had to removed the battery. I loses calls. I have had to send this phone back 5 times for the charger port problems. However each time I have called they just send a me another phone. Of course the same one.

I a very frustrated with T-Mobile service. I am a valuable and paying customer. I have also purchased other devices from them. I have purchased the springboard tablet. I have just added a second line for my son. However I feel as though I have been treated unfairly because I have not gotten what I have paid for. I paid 400.00 for this phone. It has not yet served the purpose. The only thing the company has offered me is exchange for another one or a blackberry phone.

However if a blackberry was what I wanted that was what I would have purchased. Then I was asked if I wanted a sidekick. No I want a Samsung galaxy phone. The I was asked if I wanted to pay 399.00 up front for a Samsung galaxy 4 G and they will give me a 100 dollars rebate. No I have already paid 400.00 for the galaxy s and it is not serving the purpose. I feel that I have been just brushed off with a bunch of crap.

They get your money and put you into a 2 Year contract and don’t care if you are happy nor get what you pay for. I feel as though as many returns as I have had on this phone, you would think after the third returned they would had offered me the next Samsung galaxy phone 4 g at no charge just for the inconvenience. This is as tacky as it gets. Why should my option be to down grade my phone.

I have been a customer with t-mobil for a long time. i have always paid my bills on time. on aug 12 2011 i went in to the t-mobil store on federal highway in boca raton fli spoke to dereck who was the manager of the store at that time. he told me about a plan to reduce my payments by adding another phone line and phone.

i told him at that time that i did not want another line but he insisted and i told him i would go home and discuss it with my husband and he said don’t take it- i went back to that store and told him i didnot want another phone or line and he kept insisting that i take it. he was transferred to aventura t-mobil store and i kept calling billing and going to various stores to take off the third phone line and to get credit for paying so my credit wouldnot be harmed.

i am discusted and want to leave t-mobil all together. i will do whatever it takes to not be harmed by all this terrible experience. t-mobil has commited fraud against me if you look up my history you will see that i have been paying anyway to not destroy my credit.

please read all the notes and tell me what i should do to get credit back from overpaying and for not being able to pay my original fee that was less than i am paying now. my husband is friends with pam bondi and a consultant with the state of fla. i will invole them if i have to.

10 year (former) T-Mobile customer. Phone service was always good, but customer service was always horrible. Wanted to switch my 2 phones to IPhones which T-Mobile doesn’t have. Called customer service and asked when my contracts were up. I was told one was up on Nov. 25 2011 and the other on Dec.5 2011. I waited until Jan. 3 2012 to switch to Verizon. Got my final bill from T-Mobile and was assessed an early contract termination fee.

When I called to dispute the charge, it took 30 minutes and 4 transferred calls for someone to finally tell me that the contract were not up until Dec. 2012 – which I know is a lie. I was told I had to send in a formal dispute, yadda, yadda, yadda. I asked if I could speak to a supervisor and was told that all disputes have to be handled by e-mail, fax or mail. I have no confidence that T-Mobile will do anything about the disputed charge – except cause me to have a blemish on my credit record if I don’t pay it.

So, I guess I’ll pay it, but I will be sure to spread the word that T-Mobile is a crooked, dishonest company. I hope AT&T buys them and fires all the decision makers that have ruined that company! T-Mobile, you should be ashamed to treat long-term customers this way. Good riddance.

My sister Keema Newsome went into Atlanta Branch store in July 2011 to get my nephew a new phone. She called and advised the rep stated that there were some charges on the lines that can be removed such as subsriptions and wanted to know if i knew about them. I contacted my son’s and ask if they knew of these subsripctions charges on their lines. They advised no and I advised the rep he can remove them. Never did this rep state or asked about a promotional or contract change.

As I do whenever i upgrade lines I make it clear i do not want nothing changed on my plan. I NEVER gave permission to change my contract whatsoever. It was a shock to me when i went into tmobile store here in North Carolina to pay $500.00 on my bill that i inquired about the lines because i knew some of the lines were up in 2012. This is when i found out all the lines where extended to 2013 and i was placed on this other plan. I use to like TMOBILE which is why i said so long because of the helpfulness of customer service and quick response despite there are cheaper plans that i can go to.

To me I rather quality and FAIR customer service anytime over payment. Within the pass year i have had tremendously tooo much problems with TMOBILE but i dealt with it any how.. But this has taken the cake for me. I am asking that my contract be returned back to the 2012 date that i had before it was extended with out my knowledge.

This has sadden my heart very much because i praised you all and referred other of my friends and despite what anyone else say i still believed in TMOBILE. However enough is enough and this has done it for me. All I am asking is my contract be put back to 2012 as it was. Once again I did not give PERMISSION to any contract change.

I went to Superstition Springs Mall To T-mobile to see what could be done about my daughters phone malfunctioning. They told me they would upgrade her phone to a cheap phone for 10.00. That it would add 2 months on to her contract which was due to expire in March 2012 when my other 2 contracts expire. So that would put her phone at May 2012. I never left that day with a contract in my hand they just switched out the phone. When I recently paid my bill at a different store I asked about my contract and they told me I signed another 2 year contract on that phone line. I said no why would I do that when my contracts all expire at the same time. So I went back to the mall and they lied and said no you signed a two year contract it was the same two guys who had done the phone swap.

I said no you told me that the swap would add two months to that contract. They said no we didn’t. I asked to speak to the manager and he pulled up a contract and handed it to me. I did not sign anything when they did the phone swap.

I am reporting that they are doing what ever they want to peoples contracts. This is unfair and I wont be taken advantage of by people switching or changing contracts on things I did not sign or approve. I am going to contact the news channel in my area who does customer complaints. While posting this complaint. I am not the only one that has had the same problem with contracts being added onto without permission. If this contract is not cancelled as I was told two months prior to March 2012 which would make it may 2012. I will contact the news station to have this investigated. I have read other complaints so obviously I am not the only one who has been lied to.

Basically I don’t call a lot:I use less than 100 minutes out of 300 minutes allowed by my basic plan. So, to cut off more price (in order to save extra money) I had discussion a few option with your representative on late October or early November 2011, the representative told me that if I make a contract for 2 years, I can keep this plan with reduced price (27.6$, a 10 $ off from the current bill) and direct me to make a contract for 2 years (until November2, 2013).

However, when I checked the bill this Saturaday, i.e. yesterday, your company is still charging 37.7$. In that case, the representative deceived me to make a contract by providing false information or fradulent incentive. This is a scam that should not occur in an established company like T-mobile! I strongly believe that if you look for the date in which I signed the contract you will find the name of the representative and the voice record of the conversation. I believe that if this is an intentional deception, the representative should be fired. Please, resolve this issue.

If the representative didnot say that I can reduce the charge on the bill, I wouldnot make the contract!

My wife and I were with T Mobile for 2 years and we where looking to make a move back to Verizon because the cell service was better. We had been to a local store to get a phone fixed and the girl at the counter said she could save us some money by changing our plan to less minutes. We agreed, but she never told us our contract would change. Then I was at the store to get a new phone and was told to wait since our contract was ending in September.

September came around and we changed service and payed I final bill with T – Mobile. Well, we received a bill this month for $631.50. They say that our contract was extended do to our change in minutes and we where charged for early termination and a final month of billing. I am pissed and t- mobile can go f- off for all I care. They refuse to listen, even though we haven’t missed a payment in 2 years . What do I do?

I tried to upgrade my contract with target mobile. I was very clear I liked my plan and did not want to change it. I had a unlimited data plan for 2 phones 10$ a month each. They send the phones and before they get here I recheck my plam on the t mobile site and they have me getting charged 30$ for data on EACH phone. I cancel the next day. They now say I only have 200mb on each. They lose a phone and will not change the phones back and say there is no unlimited plan. I say well it is on my bill, black and white and I have had it for several months. They both sound like they are in India, target mobile and t mobile. worst customer service I have ever had.

I am T-mobile coustomer for a long time. since I start with t-mobile used to good but my last bill payment make me very upset becaue very month i paid around 75 dollars according to my usage but my last payment is 115 I don’t know how come to reach my bill like this .I call coustomer service and talk Patric and explaned him everything and he told me that i am use data and interational call and text. first of all i never use interate on my phone because i have lap top and use all the time and also every month i pay 14.99 for unlimtted text for domostic and interational and i didn’t made interational call like cost me on posted on my bill . i don’t know how all this thing come to my bill.

I really upset about this thing and my contarct will be over after one month at january and will contact other wirless company which have good service and even fair price.I would like to say please give good and afir service for the coustomer that is the way to keep your customer.

I am so sick of pop up adds. But just when I thought i’v seen it all. But t mobil takes the cake. I was checkin my email and a friend sent me a message, but I can’t ancer it becouse when I click io read box. T mobil’s pop up add covers all most my hole page, and I can’t read my messages. That’s not right. Something has to be dun with all of these pop up adds. I don’t even use t mobil. All of these businesses need to stay out of peoples privet lifes. If people wont to do business with them we know how and were to find them. They need to pass a law and do away with pop up adds.

Or better yet make wone web were you can go to and scroll downand click on to. And what ever pop up add that you are looking for will pop up. That would take care of the pop up crap. Thank you. Jim l. I had an fraud account with this company. They told me the account was closed out and I would get a letter in the mail in 3 business days. I have yet to get the letter and when I called them they had no idea of the letter. So 3 weeks later I get a call from a collection agency saying that I owed them 380 dollars. I never even opened the account with tmobile and theyre trying to charge me for them releasing account on my name.

Not hardly getting a lawyer and were fixing to see how this case goes. I will not and am not going to let up even if they try and back out of the charge its not happenening theyre going down this time because its #.

I have t-moble for about 9months or less now! And I am paying for a 4g network that never work. I called and ask them to change my service, there respons was (1) I am on a contract and cant change it with out paying $299 (2) I use alot of my internet. I have no service 80% of the time, I change my phone three time. Now I have to get a different phone service. So now I am paying two phone bills I cant afford. I start taking pictures of my tmobile phone to show I am not on the internet alot as they assume..

Every time I try going on the internet it goes into search mode or no service. Or if I send s oneone a text they they get it two days later or when someone send me a text 10% of the time zi dont get it intil the day after.

I had an upgrade approximately 4 weeks ago from you. Which was a blackberry 99100. All the accessories were missing from the box. And when I called to complain. I was told they would submit the claim and send it out to me. Since then I have received nothing. Now the phone has stopped working. I spoke to someone at your offices and they want me to take it to your t mobile shop for repairs. Why is this? The phone is faulty and up to you to send a courier out with a new phone and accessories. I have taken advice from trading standards. And I was told to email you with the complaint.

I cancelled my T Mobile service half month into my billing cycle after being with them for more than 2 years (I finished the 2-year term). I got the final bill, and it was not prorated. I called the customer service and try to fix the bill. The customer service representative told me that T Mobile does not prorate bills, and it’s written in the contract. This was never mentioned when we purchase the plan. The text regarding “not prorated” is hidden in the contract. This is not fair to the customers. Why do consumers pay something they don’t use?

Also, the customer service representatives at T-Mobil are not helpful at all. They don’t care about their customers regardless you are on the plan or not. I will never use this carrier when I have a choice.

T mobile affiliates itself with a company that is selling customers phone numbers. Upon completing an unsatisfactory survey for an issue with my phone, I started to receive a flood of unwanted calls from a company that claims to be responding to a 'survey for health insurance... ' and another scam... ' a survey about interest I completed in blue cross blue shield. I have had the same insurance for over ten years, cigna. I have not completed any survey for health insurance, nor would i. I don''t even do hardly anything online. These harrassing phone calls started with 2 hours of completing the survey for t mobile. The phone numbers are so many, you can't even block them all. They are stealing numbers. If you google the numbers, you see that all these people have been harrassed the same way. I have filed a complaint with the bbb and the fcc. I am going to continue fighting this until they are shut down. T mobile called me today, 8 times on my work cell which is not a t mobile number it is verizon. He tried to lie to me and said he only called me 3 times. I had 5 voice mails from him, so go figure. I said I was returning his call, and all he would say was he was calling about the bbb complaint I filled out on line. I explained all the issues I was having and that I would continue to file complaints until they resolved it to my satisfaction. He admitted they use a company for those surveys but said my issue was with them. We should hold t mobile accountable because they are the ones releasing our phone numbers to these people and t mobile is the one paying them to conduct their surveys. T mobile is the one accountable. Please do not use t mobile. If you do, under no circumstances complete any surveys. This is horrible. These people call me 20 times a day every day. I answered the phone one time and asked them to stop. This man went nutso on me and yelled at me repeatedly... 'do you have high blood pressure... ' until I had to hang up on him I am so infuriated. The numbers are so many but I will list some of them:
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My recent bill from T-Mobile had a charge for $312.43 (157 minutes) that was for an international phone call that I never talked on. I also checked with the person in Sweden and all he showed was a missed call. In trying to get some resolution with the T-Mobile customer service all I could get for an answer is that the connection was made so it has to be valid and the charges are legitimate.
During the time period that the phone call was supposedly connected the person in Sweden shows an SMS text to me. In trying to get T-Mobile to show proof that a connection was made their response was our records show this so it must be right. All I can state is that T-Mobile really lacks in customer relations. I even had a Supervisor hang up on me. This is one case where i wish the government had some regulation so we could quit getting ripped off by the mobile phone companies.

I am writing to inform and hopefully in a small way maybe get some pay back the way I was treated and hope no one uses t mobile again. My story started in June 2011 I purchased a My Touch 4g and upgraded my contract. I first of all was about to go in nursing school and work full time and I needed access to my online class anywhere, so because the my touch had a built in hot spot that was the feature I needed. The t mobile representative never told me there would be a hot spot charge on top of the Internet charge 30.00 and additional amount of 14.99 if I would have known that I would have not bought the phone because I work for a living and on a budget. So on my first bill was higher than quoted contacted t mobile and was told they had changed there policy and was charging for the above feature and now if I wanted a hot-spot I had to pay for it. again additional 14.99 so after a run around that went off and on for about 3 months before resolve. they gave me a deal I thought which found out later in fact this week that I was paying for 5 dollars more and charged twice for same service. Which after finding out what was being done I had the service changed a day ago and when contacted them on correction I was told it was in contract which by the way I never received. But my story gets worse my wife phone has been acting up so when I saw the ad for free phones going on Feb. [protected] it was time for a change. so I contacted t mobile on sat evening and spoke to representative who stated to me I could get a free phone which is fraud because you have to pay for the phone up front and get a actual rebate after 6-8 weeks then you get your money returned from the purchased phone. Further representative went on to say I just needed to go to the t mobile store and get the phone because if I got the phone from customer service I would pay for shipping. The phone was galaxy 2 which would be 249.00 up front w/ rebate. I as paramedic had to cut conversation short due to call and representative called me back and further repeated the same deal as above. So I got off work and went to the t mobile store and stood in line for 30mins before I was told I needed to get on a list due to them being busy with the supposed free promotion. So then I stood waiting to be helped for another hour and 1/2. My name was called and once seen finally I was told that I am not eligible for the full upgrade only a partial and I would not get a rebate. The salesperson said she would not honor what t mobile just an 3 hours ago offered and she said I needed to call customer service. So I left store contacted t mobile customer service which by this time my anger over the constant continued run around was high. After about a 1/2 hour customer service contacted me back only to be met by a condescending African male representative and when I stated I needed supervisor after waiting on hold for 20mins I get another supervisor also African American male and after sitting on hold I get a feminine speaking causian male who states to me you want to cancel your service which I never up front stated. So I again explain above all over again only to be met with a condescending attitude telling that according to his notes that the first representative told me that the phone was 249.00 out of pocket and his notes state nothing about me getting a rebate which I believe they omitted what was originally what was offered in beginning to cover themselves because when I asked if talked to the original representative the supervisor stated he didn't have to and he had her notes which when I was at the t mobile it was stated the offer I was originally quoted in the previous customer service representative but the store could not honor it. So to make a long story short t mobile did not honor anything they offered. I believe that t mobile does not care about there long time valued customers I have been with them since 2005 and have always paid my bills in timely manner and I also believe that this promotion is a bait and switch of the worst kind. This incident I believe proves customers are misled and should be further investigated and I hope one of the t mobile leaders see this complaint and knows that on June 2013 when my contract is up I will no be a t mobile customer and my new quest is to put this complaint on every web site that will let me. And nothing they do from this day forward will ever satisfy me enough to change my mind.

I went into the tmobile store on palmdale looking for service, and was told I have good service where I live, so I purchased two phones (over $500) and when I got home they unfortunately didn't get any signal at all. I had no choice to return the phones to the store and was told that they couldn't refund me my money because if it is over $300 it has to be done by tmobile corporate. This was almost a month ago and after multiple times of speaking with management of both Ritmo Latino wireless and Tmobile they both say that the other entity is responsible to refund me, and I am out over $500 and having to file complaints with every government department I can think of to try to get the money that is obviously owed to me, which I have the receipt for saying the returned phones were in good condition and I am owed the full amount as a refund. How many others have they ripped off just because they can?

After many years of dealing with odd charges (some reversed, some not) I finally cancelled my service in September of 2011 (contract was up August 12, 2011) Breathe easy right? Not so much, today January 24, 2012 I receive a letter with charges of $15 for phone service which is odd as not only is this a small amount compared to the $200 I was paying per month, but also because I was on the Flex-pay (must prepay every month for service) so I decide to call.
I then find out I have been turned over to collections via the automated system which so abruptly disconnects me when attempting to speak with a representative. Next, I call from my fiance's phone to see if I can get some answers from an unrecognized number (I ported my number to the new cell company, so it remains in their records attached to my account), although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me... Really. Rude? YES, however I am reminded of the many reasons I am glad to not be using T-Mobile. I will be calling back and attempting to speak with a manager, maybe by December I will actually have an answer.

Brought a new T mobile 2 yr contract on the 17th of december>there was a promotional offer on 17th and 18th dec where samsung galaxy s2 was available for $0.00 with unlimited data and voice plan which comes out to $90/month.the authorized dealer asked me to submit 2 rebate forms.one for $ 50 and other for $200. now T mobile rebate centre are saying that they can only approve one rebate and they receive the $50.00 rebate first so that will only be processed.the $200 rebate is void now.this is complete cheating I did what was told to me by the authorised dealer and now he is also not answering the calls and helping..please help..

On April 24, 2011 I went into my local TMobile store and purchased a Dell Inspiron Notebook and purchased 3G wireless service to go with it. The problems started immediately. I returned the Notebook to the store the next day in exchange for a new on that worked. I was given the impression that it was the Notebook. However, I was a loyal TMobile customer for about 8 years so I trusted their network wasn't the issue. Until I had problem after problem with the service - no connection, getting kicked off, super slow speeds - it was virtually impossible to go online and do what I needed. So I called T Mobile, a lot. I was given a million different excuses for 7 months! They ran the gamut from my notebook has a virus to changing my plan to 2G since that's all I used. I called so many times it felt like a 2nd job. I also, was continuing to pay my bill even though I was not receiving the service they sold to me. Well, I only could use 2G because I found on on November 7, 2011(7 months later) I was helped by a customer service rep (Theresa) who ran a speed test and found "the speed of the Internet slower than dial up!" Well, I got a supervisor to give me a seasonal suspension for 6 months due to my unwillingness to keep bad service. It was then that I started demanding my contract be terminated, that I was sold a product that they failed to provide and fully expected an apology and a refund for the prior 7 months of payments I made in good faith. Ultimately, I was credited for 2 months and told the seasonal suspension would cost me $10 a month but, they would not let me out of the contract or give me any other credits. I persisted. I have gone through the BBB and at this point an offer by them is they will let me out of the Broadband contract if I give them the Dell Notebook. I am told that my network now is up and available at 5G unlimited - now 9 months later? That is ridiculous. That is puzzling to me seeing as I bought and paid for the Dell notebook which is my private property. They didn't provide a 3G service that was sold to me ($39.99 month and contracted for 2 years which also upped my 3 phone lines !) and they have a stipulation (give them the $300 Notebook) to let me out of a contract that I was honoring all along. Lupe Chase is the representative who is pulling the bribe [protected] ext. 3417986 - she should lose her job over this type of harrassment. This is cronyism and abusive deceptive practices at it's best. I should not be obligated to give them anything as they defaulted on this contract. Especially private property in return for them ending the contract. What's next my car? A flat screen tv? I want to be let out of all obligations to TMobile as it sickens me to have to go through the stress of this.

I contacted T-Mobile client services prior to my trip to Germany to inquire about any fees involved if I were to make calls while I am there. I was already
on the international calling plan with T-Mobile. And my specific question to them was, if there would be any additional fees if I made calls while I was in
Germany and I was told no. I could have easily avoided using my phone but I relied on this answer and made calls. I was shocked when I saw my bill upon my
return. I am not an irresponsible person, never had any delinquent accounts and
I am frustrated that this will affect my credit score I worked so hard for. I
probably would give in and pay it, just to prevent this from happening, however
I am a cancer survivor and am still paying my bills for treatment. So really strapped for cash. I know my budget and I would not have gone over it, this has
been a very stressful situation for me. Please help... I tried calling so many
times, got hung up on, was on hold for nearly an hour, even tried mailing a
letter. No one will listen and they think this is justified. But not in my
opinion. This is VERY out of character for me. I am responsible and pay my bills.