T-Mobile USA
reviews and complaints

tmobile turn off my cell phones and still was charging me for service that i didnt have they send me a bill over 400 and for what for service i didnt have and than they sent me another bill over 700 and double my cell phone theres no way my bill was that high for service i didnt have give me a break fars im concern i have no bill thanks for nothing

no comment at this time

yes i send a contract also with tmobile also i told them that i would try them out and see if they would work where i live they told me that i shouldnt have any proublems with there service guess what i did so i called them over and over they wouldnt listen to me so i went and bought me a pay as u go phone and it works great i said to them i would like to send them back they said i couldnt that i would break the contract i even ask for there address so i can send them back they wouldnt give me the address so i stop sending them money on something that wouldnt work so what they do they got into my checking account and took 200 from my account with out asking to do so thats very wrong now iam behind on my rent and every thing eles thanks very much tmobile great job never again

I have had been lied to By T-Mobil, after previously being a Flex Family Plan member, I decide to not continue my service. It was my understanding that with the Flex Plan if I did not pay for the service I would not have it. After reciveing several bills for high dollar amount, I allow my service to be terminated. Just recently I deceide to try them One more time, I went to a down town Indianapolis T-mobil store and I inquired what I would have to pay restart my service. I was told if I select one of the new plans then they would wave the previous charges for early termination of my Flex-family plan. I paid the agreed upon amoun signed what I thought was a new agreement with new terms to have my service turned-off less than 7 hours later. and told that I now owe for the termination of my flex family plan, minus the money I paid for what I understood to be a new agreement.

totally agree...t mobile is the worst, they love to send fraud bills to customers, im a victim of that..
thilini kalinga

I have the same problem, I never got my flight ticket and, I am in if there is any class action lawsuit. Please contact me.

Please, let's get together for a suit against these companies. It's pure fraud what they have done to us...
Mildred, Las Vegas, Nv

I am in if there is a suit. Too much to write about, but I will say one thing; these corp. are the definition of bad (really )business. Never use them. mark

The t-mobile companion flight is a joke. I am into the third day of banging my head against awall. I give up. After all the incurred expenses of trying to get help and paying for faxes @ $2.50 per (page as it is a long distance #), using gas and hours of time, paying for airline parking to try to resolve this with a person. I will now wait and see if I ever hear from them. next I will fight this chargr for all it's worht and do all I can. I see fromwhat others say nothing good will come out of this. I also now have Cal. attorney general's # but can't get thru threr eithr. sooo? we can all hope for a class action lawsuit.
Everyone: keep all records of papers, expenses, calling record etc. We may all need them to prove our case.
Ms. Mcarthur

This is a widespread problem, and it's questionable whether T-Mobile should even be allowed to charge a monthly fee for UMA service. Also, a lot of people were sold the Blackberry with the claim that it lets you do "Skype" calling, or free calls from wifi without mentioning that unless the monthly fee was paid, T-Mobile would bill as if it were regular air time.

If you are interested in joing a class action against T-Mobile, please contact Joshua at greenmountainlegal@gmail.com

My partner and I both have seperate t-mobile accounts. We both have no service, or very little, when at his apartment so we are constantly dropping calls or the call becomes garbled or one sided (the person you called can hear you but you cannot hear them). Now here is the kick in the rubber parts, their nearest tower to my partner's apartment? 800 feet away! During a recent call to customer service, a manager came online and stated, "You know, if you complain too much, T-Mobile will cancel your account" EXCUSE ME?!?!?! Then he promptly hung up. I am willing to bet a years wages - cash - none there is no record of this call to them. I am waiting got T-Mobile to cancel our 10 year account - can they say milti-million dollar suit?

i have had great luck with t-mobile call customer service especially if you ordered phone on line, even if you didnt, they will do something for you... they have always been fair with me i have had them for 5 yrs. call 611 to reach them on your mobile phone.

IN January or 06 I had to go to Chicago for a Family emergency. I was there for a week. While there I had the worse reception and coverage in any of my phones. I tried to complain about dropped calls and other problems, but I could never get through. When I got my bill it was $200, vs the normal $50.00. They charged me for 55 minutes. I counted 65+ minutes that calls were dropped and calls were lost since I had to recall them. (I had 4 calls in one minute) They offered a 25 dollars in credit. That was all she can do, I asked for a supervisor and got the same statement.

I then asked them if they knew what mail fraud was? They said what did that have to do with it. I said by placing this fraudulent bill in the US mail, they had committed mail fraud. And when they tried to extort more money than was supposed to be done, they became part of the mail fraud. I needed their full name so I can give it to the Federal Agents. They hung up.

Remember if anyone sends you a bill and it has falsehoods and they refuse to fix it, or they know it does (It is common to over bill on cell phone.) It is mail fraud. Look IT Up.

I have been a T-Mobile Costumer since October 2010. About a month ago, I enrolled in a prepaid plan. I have received messages from T-Mobile telling me that on May 22nd, it will upgrade my plan to unlimited internet (my original plan was unlimited talk, messaging and 100 MB web) with no additional cost. However, I used 34 MB out of the 100 MB last month.

I have no access to internet since Saturday morning, probably, at 4 am. I called T-Mobile customer services and the representative told me that he will call me back after he checks what is going on. He called me back and told me that "the technical support works on upgrading my plan, and it might take 24 to 72 hours to get the service back". I was convinced with that, and after 72 hours nothing changed. I called them many times, and every time they ask me to make the same thing (Troubleshooting); take off the battery and put it back ... go to option ...etc, . After all these calls, nothing happened and I got disappointed.

On May 23rd, at 11 AM, I went to the T-Mobile store that is located in 2nd Ave on 74th St, NY. The representative that works there told me that she can't help me with this issue and I have to call the customer service directly!

I decided to reach the fact of my problem, so at 10 PM, I called them and stayed on the line for 2 hours, talked to 4 persons (one was a representative of Blackberry). Finally, they told me that " to use your Blackberry with this plan you have to pay additional fees. I told them that I don't want this plan and please switch me to the old one, (I didn't ask them to upgrade my plan and at the same time this cell phone I have is registered on their system). They refused to switch me to the old plan that I had and told me my old plan is not available any more. I checked on T-Mobile website and found that the plan still exists.

I got tired with all this (this is not the first time I face an issue with T-Mobile). I want to get the good service that I am paying for.

This the first time I know that "upgrade" means "handicapped" service.

I used to have auto pay from my visa card but because of paydays not always falling in sync with my bill due day...I cancelled auto pay. Now three months later, T-Mobile has decided to remove a monthly payment from my debit card WITHOUT my authorization...leaving me with no money to buy the nitroglycerene and other needed heart medications I ordered online with my local pharmacey. After finally getting through to someone who sounded like she had a mouth full of marbles while talking too me, she reversed the payment...but I've seen no reversal in my visa account after waiting three weeks! Strange...they can take your money immediately when they want it...but take their sweetass time getting it back into your account ( and I KNOW FOR FACT...that an immediate reversal of funds can be made). Evidently...I have to have a forth heart attack now, to get them to do anything...or just die from no meds and let my attornety file a wrongfull death suit against them for failure to return an anuthorized transaction.

Water damage is provable by a sticker inside the phone that changes from white to pink once it gets wet.

you have no ground! At all. You used the service regardless dropped calls or not. They give you a way to check you minutes you went over be a grown up and pay what you owe and stop vomplaining. If it was att they would have hung up right away.

I send all information for airline tickets but have not recieved them I have been unable to speak to someone who can help me .

unfair offer

I too compared prices even with plane ol southwest no offers! and found that the pricing was far to high to book my get one free with non refundable tix! I chose cheaper price with changes if needed !

I too have been scammed by T-Mobile with their companion flies free offer. I did book through their TLC Marketing and paid $523 for two tickets. If it were true what they were advertising, I found the exact same flight they were offering through Travelocity for $197 for one ticket. With their two for one offer, I feel that I have been screwed out of over $300. This was a big disappointment to me as I have also been a satisfied customer with T-Mobile almost as long as they have been in business...so much for loyal customers. I think there needs to be a class action lawsuit against the company for this kind of behavior.

The "free companion flight" promotion is the best scam I have fallen for so far. It seems like there are few routes that are available on this promotion and the prices are ridiculously expensive. One might even find a cheaper fare on travelocity.com or other places. I am truly disappointed with T-mobile’s involvement with such promotion. I have been with T-mobile for about 6 years and this will be my last year with the company. Please don’t fall for such “promotion.”

I actually got my pins (I have 3) with no problem. I wanted to take advantage of the price match option since the advertised fare for my ticket was $188 roundtrip and the price listed on their website was around $500. I had them verify my price over the phone and they sent it to the price match people. It took a LONG time for it to be approved and I was worried the advertise fair would expire, but luckily the fare stayed cheap for awhile. Someone called me and said that my fair had been approved, but that the flight I wanted didn't have any availability yet. She said that the airlines usually release more special fare tickets as it gets closer to the departure date and she was confident that I could get the flight I wanted (I had other family flying on that specific flight). I didn't have her schedule a alternate flight because I had over 4 months until my flight date, and she assured me that if something didn't come available we could always get something comparable later. She told me that she could keep checking the availability weekly and let me know when something became available. All that happened 3 months ago, and now my travel date is 5 days from being within the prohibited 30 day time frame. In that time period I have called and left voice messages with the "price match people" to call me back and I have called the ticket concierge line and was told that the price match people had to order my ticket so THEY sent a message to have someone call me and I have sent an email with my situation. I never heard from anyone. I have been trying all the numbers I used previously (the ones listed above) and now they all refer me to [protected]. This is the number that has been closed all week and just tells you they are busy and call back later. I finally called T-mobile directly and she said she would write up an email and send it through her supervisor to the travel company, because there is a known issue with nobody being able to get through this week. I am at a lose as what to do. The ticket that was a great deal at $188 for so long is now $320 through the airlines. I can't afford the new higher price and already bought tickets for the rest of my family at the lower price 3 months ago. There is no way I am taking my kids to Washington DC without my husband to help. So now I have 3 purchased tickets that are useless unless I can get 2 more. I have a feeling that I am screwed.

I have been trying for 3 weeks to book flights from Phoenix to either Oregon or New York. Online, I have attempted to find any available dates and times in late June, anytime in July, August, or early September. Guess what, nothing is available at any date or time! Twice I have called the [protected] phone number, and each time a recorded message tells me that I am not calling during the times they are open even though it is actually during their designated time. I am extremely disappointed in T-Mobile. Why would they put on a promotion that brings ill-will to so many customer-- people who could end up being loyal customer for years and years. (Their customer service has been none too good in trying to solve other problems. Since becoming a customer in December, it has taken monthly communication, both on the returning bill, and with service representatives, to have payments taken directly out of my checking account. Customer Reps are always pleasant, but don't seem to be able to make this billing option happen. We'll see when the next statement comes whether the latest rep was finally able to make this happen.) I can't imagine T-Mobile being in business 5 years from now.

I can't even book a flight to Arizona in November because I keep getting a notice that there aren't any flights available for that time frame or route. How can that be? Did anyone else encounter this problem? I called to ask for help and their office is closed for the day (it's 11:33 pacific time) and their hours are 8:30 a.m. to 8:30 p.m.

IMPORTANT NEWS! TLC [protected]) has been closed this entire week - no one at either Tmobile or Caliber (the company who took over the 2007 promotion when TLC screwed that one up-[protected]) knows anything - the Tmobile folks were told that the promotion was again being transferred to Caliber, the Caliber people say their President has assured them that they will NOT be taking over this promotion.

After having spoken with Caliber AND Tmobile on 6/1 and 6/3, I spoke with Tmobile AGAIN today at [protected] - the rep I spoke with involved her supervisor, who is sending my information to the President. I have been assured that I will receive an email in the next few days to tell me what they are going to do about my inability to get a flight. Up until now, I have tried for 3 months to make one flight and have NEVER found a flight available. I have been with Tmobile since it was VoiceStream and have NEVER encountered such a mess. I believe they will eventually get it straightened out, but in the meantime, this really sucks! My cruise isn't until 11/08, so here's hoping they figure out something by then.

Today is my worst day ever this year. I spent whole night to book a silly ticket through website T-mobile authorized for my family annual event. This morning the representitive of TLC told me peacefully that there was NOTHING in the system, i have to WAIT and FREQUENTLY CHECK ONLINE, (HOW OFTEN? TWICE A WEEK ! ) UNTIL there have been some PROMOTIONAL TICKETS OCCSIONALLY AVAILIBLE . WHAT IS THAT? A SERIOUS PROMISE OR SILLY JOKE? WHO WILL BOOK A RANDOM TICKET FOR FUN? That is absolutely unaccetptable! I transfer the plan from ATT to Tmobile for this highlight promotion, however they treat me like dump. Honestly, if tmobile wrote this policy clearly like this, i definately would not change to it, which offer higher monthly charge and non-rollover plan. Now they eat their words freely and lose my loyalty forever.

While I don't work at this company, I am sure they will get this right for they are a great company. I do hope you get everything working well and best of luck to you and yours.

I experienced the same run around with TLC through an HSBC travel voucher. I never got my ticket. TLC kept promising something and in the end I got nothing. I am going to pursue some sort of class action suit. If anyone wishes to be a part please email me at mml@phillaw.com.

TLC just ###ing ripped me off and I have been trying to call them for two days. they keep giving me the run around. i am now having to dispute the charges with my bank because these ### holes do not like to call people back. this free companion flight is a scam. all of a sudden my flights were hiked up in dollar amounts and i have no clue . they keep sending me an email that says my bill but wont send the break down. it is fraud and i will not rest till i 1) have my money back 2)cancel my tmobile account 3)never use tmobile again and go back to helio.

If you got your booking PIN just go on line to

http://www.flywitht-mobile.com/welcome/lets-get-started.aspx

You enter your pin and select the flights. I just booked 2 tickets from JFK-Las Vegas and right after I booked them I went to AA's web site and the reservation was there. It really is set up as a Web Booking process and although you can do it by mail you can tell from your results that it doesn't work too well. Good Luck

We have had the same problem. First of all, it took forever to get the booking request forms. We finally received them about six months ago. I sent in the request form for my son to return home from college for spring break in mid-March 2009. I sent the request form to TLC in mid-January (they request 30 days between booking and departure dates as stated on the form - I allowed about 60 days). As stated on the form, we were supposed to be contacted within 14 days. It has been 5 weeks, and we have not heard a word! I have tried to contact them many times, and have left numerous messages to no avail.

How sad is it that the incompetence and negligence of a company has ruined the plans of a young college student to visit his family over spring break. This is a scam and both TLC and T-mobile should be held accountable.

I have read numerous stories about people experiencing the same situation with TLC and T-mobile. It is false advertising and a class action lawsuit should be filed.

We plan to cancel our T-mobile plan as soon as the contract is up.

I have had the same bill for 27 months. This month, my bill was double. The explanation is that I went over my minutes, which is ridiculous, as I wouldn't have had time to eat or sleep with that many minutes of overage. They can show me a list of calls made, all from familiar #s, but who is to say that this is correct? I have been given $50 for being a loyal customer. I refused and asked for $100. They told me I had already accepted the $50 credit, which I most certainly did not, and said the case was closed. When I 1st saw the bill, I called to ask about it. Turns out i was (allegedly) over by 480 minutes. The ironic, and angering part, is that I was then offered a new plan w/ 500 more minutes for the same price! Is that a slap in the face or what?

Was told in aug would not have to pay for motorola phone just upgrade. Now in oct I am being charged for phone of 130.00 I have asked to talk to a manager that has not happened. A manager was supposed to call back within 24hour's. That has not happened. I am very unsatisfied with t mobile. Why do I have to pay for there mistake. T. Mobile store's has some phone for 30.00.

I know an engineer who works in the text messaging part of T Mobile. He has a site he can log on to and just by putting in a cell number, from any carrier, he can pull up that phones text history...full on messages to and from, every word. Now I can understand tech needing to see some history, but I don't see the benefit of them having to see actual messages. Plus, I thought it was not legal for anyone to access your personal messages, at least without consent. This engineer has used his access to track and down right spy on the person he's dating, as well as friends of his lovers. Is he overstepping and using his position out of protocol or policy? Is there anything to be done and to whom?
Thank you~
RP

Recently we have gotten a new phone from T-MOBILE that should have been a family plan but so I can get a bigger discount we agreed to pay 1 line as an individual line for 1 month and guess what up to now after how many months they been charging me the other line as an individual line so thats an additional 30 dollar monthly we call they always make a mistake and apologize for it. I said that feels like a conspiracy I'm losing money because your costumer representative made an error informing us that someone call for our line to be separated Are we that stupid, to call them so we will pay more, they are a big company so I am not sure if they train their costumer representative to made errors so the company earn more at the consumer behalf after all the charges that they normally add in a bill they still have to have trained people to make error and make them richer some more, I will never want to be a part of this company, its like a parasite sucking whatever it can suck, they always apologize but I am losing money for their errors, T MOBILE I AM PISSED and ALL will KNOW.

i want to retail store like i was told too and the store manger name dan filmore at store 484=5936 to get my computer fix i was waiting for them to get finsh from the other custumer we was ahead of me i'm upset that my computer was giving me troubleshooter messages on he ask me what was the problem while he waiting on the cusmuter and i said my computer acting up again then he said well it work when you hear in a smart way in which i don't like he was trying to embrassed me in front of other one word exchange from tthe both of us then i said don't talk to me that way so it get quiet so he finsh up the custmer he and when it was my turn he walk a way from me and would'nt wait on me all the money and loyal custmer i been i should not be treated that way and i think my race had something to did with it something need to be done because this is not my first time and other custumer i seen him treated that way and the employee too i need some one from the main office of t mobile to check it out nobody should not be treated if you spending your money the way i have thanks harriett davila please rely back

A shout-out to JD Powers... I don't know what T mobile is paying you but they are definitely not number 1 in customer service... I just spent 45 minutes trying to simply pay my bill... My phone was dead... I went to pay my bill online... because I cannot remember the pin I could not sign on... they will not communicate over the phone or by email without the pin... the only way to get the pin is through a text to my dead phone, which even when turned on, does not receive and did not ever receive texts... I have no texting capabilities... I tried to explain this to the "human" I finally spoke to after 30 minutes of AWESOME automation... turns out... the humans are just as robotic as the automated system... the system does not understand "customer service" no matter how loudly you shout at it... it just keeps asking you for stuff you don't have... like your pin... kill me... the human informed me that without the pin I cannot get the pin... ok... what?... T Mobile Sucks... they don't listen and are incapable of understanding the fact that their system is greatly flawed... however,,. thanks... I am going with straight talk...

this is becoming a joke, i just came out of a 2 yr contract, so i found a nice family value deal on the TMobile site, Unlimited Talk + Text for 4 lines for $99.98 i figured why not check into it. A TMobile Chat Rep came on and offered to help me during my selection... Ilene's offer was if i would agree to a 2 Yr contract i could get Unlimited Talk + Text for 4 lines for $79.98, So i liked the offer and on 3.3.23 i agreed to a 2 Yr contract... Ilene walked me thru the process online, and did a great job... i was given an order #.. and asked to complete the application, which i did, at the end i was referred to customer care, in chatting with customer care i repeated my question by asking about the 4 line for $79.98.. I was told i was absolutely correct...today 2 wks later, i make a phone call to activate the new sim cards TMobile send me... to my surprise i find out that the deal was completely messed up and wrong, i was told the first 2 lines are for $79.98 and each additional line will cost me additional $20 per line... i am in deep shock and i asked to speak to a supervisor, as i spoke with Peter, he was no help.. so i decided to call customer care, i was told there were no supervisors available and i was promised one would call me in less than 2 hours, now 4 hours later i am still waiting... No Let me tell everyone about what i did, during my conversation with both TMobile Reps, i copied the entire conversations and saved them both... i have the transcripts and willing to fax them to any interested TMobile Director, in the meantime i am seeing a legal advice, if permitted by law i will post the entire transcript online for everyone viewing.

I placed an order through via phone with T-Mobile. I ordered a lg tablet on the fathers day promotion. I made a payment the same day along with via email and phone verification. I received the sims cards and the starter kit, but I never received the tablet. I received a package weighing 2 pound and the documents said a lg tablet was suppose to be inside of it, but was not. I file a investigation with the company. it has now been 15 days later, and I still have not received my product. now to tell my ordered was never received and they need to place a new investigation. Does the nightmare ever stop? T mobile never again!

T Mobile are full of liars and agents that make false promises. I manage a Customer Service Deparments and would never allow this form of service to be acceptable to anyone.

The problems all began when I first opened my account, at that point I should have followed my husband's advised and disconnect my service and run, but I decided to give them another chance. They put me on a contact when I wanted a month to month plan to try out their service. I was billed 2x in the first month and I was informed by an agent that this in the normal process and I would not see a bill the following month. I thought "maybe" this was the normal pratice, even though I did not see it documented anywhere in their Terms and Agreement. When the next month arrive so did another bill... by T Mobile. I was upset and called T Mobile to find out my account was not properly noted. I had to send in my statements to prove I was charged 2x because they did not see it in their system, again lies! Since I had the proof they had to credit my account. ( T Mobile account they did not give me back the cash they stole) My daughter lost her phone and decided she no longer needed it since she was being put on a better plan with my husband who had the smarts to select another carrier. I called to cancel my service and was informed I was in a contract and would get a $200 cancellation fee! I was above upset. I was upset when I saw the fee because I had called and I spoke with several agents including a supervisor and I was told since they could confirm the telephone did not have activity and they would cancel the line and waive the fee. I was then offered a plan for individual service of $39.99. I was told the plan includes night & wkends, mobile to mobile and 1000 anytime min. I needed text message so I was told I could receive all the mentioned services and text message for an additional $10.00. The following month when the price plan took place ONCE AGAIN...I FOUND OUT I WAS TOLD ANOTHER LIE. I was being charged the $200.00 for early cancellation and the price plan I decided to take for an additional $10.00 which totaled $49.99 DID NOT HAVE TEXT MESS. Ok will the lies ever stop? I get ill when I have to contact them because I know it will take me at least an hour of telephone lies to end where I started. I guess I keep trying to believe their is someone their that will NOT lie, but I now know this is wrong. I have now decided to record my calls and I want to cancel all my lines because no person deserves this form of treatment.

As a consumer I pay my monthly service for a SERVICE... not to have someone on the telephone spill out lies after lies.

I would NEVER recommend T Mobile to anyone not even an enemy... They do not deserves this form of pushiment.

We do not live in Midland. We live in small west Texas town and commute forty miles one way to shop there. We are a family of five and each has a mobile cell phone with the same provider. We have had the same provider for eight years. Our current contract ended this month (December 10). In anticipation of the contract's end, my wife and I decided to shop around providers. So, we drove to Midland in October. We found exactly what our family needed with the T Mobile "Kids are Free" Family Plan. We were told by the Kiosk salesperson that the Kids Are Free plan goes until the end of December. This was great for us because our contract ended December 10 and we could make the switch without being charged fees for early termination. Today (December 14) we drove to Midland to switch providers and sign on with T Mobile. We got there and we were told that T Mobile had pulled its Kids Are Free offer "back in November."
I am upset and disappointed. An 80 mile round trip based on the premise that the Plan was still available. The plan would have cost us $89 per month for two years. Instead, we were shown a Plan that would have cost us $160 per month for the same services. Needless to say, we are back with our current provider at the "low" price of $129 per month.
I will never shop for service with T Mobile again. You cannot trust the company to stand behind its product offerings for the length of time advertised. Why shouldn't it suffer an early termination fee for yanking the Kids are Free promotion before the advertised deadline?

Was charged 2 times for bill filed compliants with customer relations & was told that payments were justified & that also if you are making pay arrangements on your account have been a good custoemr for 2 years it does not mean a thing. over drawn & is getting nsf fees

They are always looking to nickel and dime. Bills never come in a timely manner, due on the 7th and late charge assessed on the 8th, no grace period. Very poor customer service, they won't give you a last name, no accountability and they never probably note your account. Have called many, many times about my bill not coming on time and it not being available online but they don't care, they just want there money or an excuse to charge late charges. There should be a law against no grace period!

I was a coustmer For T-MOBILE on 2002 to 2003 Then I got Deployed to Overseas and i went to T-mobile Store i did a Change Responsibility and then Later in 6 Years i recive A Collection Notice from AFNI Collection For a Charge of $217.09 For T-MOBILE and i Contact them and they told is for Cancelation Fee I belive this Not True What they Did to me I well like file a Complaint to them

I had been a T-Mobile customer for about three years when the service I =
received at my residence began to falter. I was told to do several =
things, including switching out Sims cards and getting different phones. =
Finally I asked for the tower to be checked in my area, and was told =
that indeed it needed repair, but it was not in T-Mobile's budget to fix =
it. I was told at that time that I could cancel my account with no =
early termination fees as it was "not my fault". When I called back to =
cancel my account, I verified that I would not be charged any fees.

Today I found out that I am being charged for two early termination =
fees. (I had added a new person to my line right about the time this =
started, unfortunately.) I spoke to customer service and to a =
supervisor and was told the best they could do was cut the fees in half. =
They told me that unless there was absolutely no service in my entire =
area, they could not waive the termination fee. They had no records of =
anyone telling me they would be waived. I had assumed it would be =
logged in my account.

I am unemployed and can simply not afford this. As a matter of fact I =
have been called by employers whom I missed due to my coverage and could =
not get a hold of again, so who knows how much more this has cost me. I =
do not understand what good a cellular service is if it only works a =
fraction of the time.

Beware of T-Mobile, way your service provider options before signing a contract with this company.

I have been a loyal customer to the T-Mobile brand for 10 years. The company first captured my value as a customer when I lived in Germany in which I was a loyal customer of Deutsche Telecom (T-Mobile is a subsidy of Deutsche Telecom). The value that I captured from Deutsche Telecom was satisfaction and a good customer relationship. Once I moved back to the U.S. I felt the brand was still worthy of capturing my value as a customer. When I moved to an area where T-Mobile didn't have good service, I stood by the brand by getting T-Mobile at Home. This service allows you to make calls using a WiFi connection. I gladly paid the additional charge even though T-Mobile did not work with me to lower the cost of the service (that I had to use to stay with the brand). The additional T-Mobile at Home service more recently has been an additional charge on my tight budget, which was the cause of inflation and a decrease in pay just so I can keep my job. I eventually had to discontinue the service because I couldn't afford it. When my service was discontinued with T-Mobile they charged me for three additional months of use and a $200 disconnection fee and a service fee of $140. I was surprised when the service representative told me this because I thought there must of been an error on my bill. After talking with the representative I asked to speak with a manager. He connected me to the manager's line and I waited five minutes or more just to be directed to a voicemail, which disconnected me before I could leave a message. T-Mobile was a brand that I would have stuck with for life, if I hadn't experienced financial difficulties, even though I would have paid less with other service providers.

As of today I'm no longer a loyal customer to this brand and as far as this company capturing future value from me, "that will never happen in this lifetime."

For those of you thinking of considering T-Mobile as a service provider, look at what other phone service providers can offer you and if they cannot provide you with your service, then consider T-Mobile.

My monthly bill before I terminated my service was a little over a hundred dollars a month after my Boeing employee discount. My termination bill is over $600 dollars. As I told the representative, "I'll pay the bill, but you're losing a loyal customer and a customer who paid over $3, 000 within the last year of service for your service."

T-mobile would not return my adjustment money. They said because they can only go back to 2 month in order to do the adjustment. ( i didn't see the bill because i was out of the country )I think THIS IS WRONG. They were the one made the mistakes, yet i have to pay their mistakes. Can somebody tell me what to do?

I have been a loyal customer for T-mobile since 2007 and it seems like they keep getting worse every time they slap all these unknown charges and make your paper bill look like it is in a foreign language I have upgraded my phone and everything was fine until my new phone was sent to me and I had a second line on it I did not ask for a second line. I called customer service to inform them they told me to send the phone back and reorder the phone so within the next 24 hrs that’s what I did exactly after a week later I had to call them and wait for hrs to get to another rep and they so called canceled the second line and I reordered my phone to the original phone line at the time the phone was on sale and I was available for the upgrade the rep he was great so I thought he said he will charge me $149.99. for the phone The next billing cycle my phone bill was over $ 400.00 dollars they have charged me for the extra phone line and charged me for unused usage charges for that second phone line and told me I should pay for it and there was nothing I can do about it I did not understand what I have been charged it’s sad that it’s a communication company that all employees there do Not have communication I keep getting bounced to another rep every time they make you hold for hours until your phone dies and hangs up on them because that’s what they want you to do this company is awful.

seems every 3-4 months they try to bill extra on services that i do not use nor need. it's always web access on my phone...i don't even text (have a block on that) much less use the web on phones, which is why i don't own a smart phone. had a block installed on the web access too (which i requested before but seems like they didn't) by a supervisor? named sabrina, at least that's what she said her name was. lets see what happens this...can't wait to get out of this contract and then just go prepaid.

I cancelled my contract with T-Mobile in March 2012 because they do not serve the area in which we are now living. T-Mobile continued to bill me thru July 2012. That is four months of incorrect billing. They have acknowledged two months worth of credits but still have not corrected the credit nor refunded the credit! Customer service refuses to help me because my contract has been cancelled. Ridiculous!

T Mobile has over charged me a $349 bill this month, we had cancelled a $17 plan and they had told us we had not cancelled it. They had no explanation for the $17 fee that they charged us which we had already cancelled. They told us that it is a 4g network but it is not 4g service. Very dishonest and they promise you many good services and once we joined they had lied to us. Very dishonest company and customer service is just as bad.

T-Mobile is a vary bad company they charge 20cents a text message on a plan with UNLIMITED text messaging they are charging 300 a month on a plan that is only 80 get the run around and nothing is dont not to mentaion the service is just terriable cuts out and drops calls constantly horriable service we now have NET10 never once have we dropped a call or have had calls cut out

I took out a phone on contract for my daughter, unfortunatley, she lost her job, i contacted t. mobile and was encouraged to take out a bigger contract. then realised that this was really poor customer service, and as a manager at tesco, on the non food department, it is now going to be my mission to advice anyone and everyone to take out a phone on every other contract! and the ignorant, unhelpful, smug, usless (yes, sheraz, this means you!) t. mobile customer service assistant, can go whistle. I do have to say thank you to 'amy' for trying. But please, what a bunch of idiots! and as a manager at Tesco, please go to any other network because these are the worst i have ever dealt with!