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SynapseConnect / unable to cancel subcription!!

1 CA, United States Review updated:

Given a "free" trial subscription with an "opt-out" option. The #[protected] phone number just says, 'all circuits are busy, please try again later' or 'this number has been temporarily disconnected'. I do not want my credit card charged for something I don't want but they never answer the phone...

May 20, 2013
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  • Bi
      14th of Aug, 2016
    0 Votes

    The number for an "Automated Renewal Assistant" worked for me Aug. 14, 2016. --877-340-6783. Got an unexpected renewal notice for 4 subscriptions and had forgotten how they were started. I think the cancellations should work by saying NO to 2 offers each for ways to continue them. The headquarters for Synapse Group, Inc is in Stamford Connecticut and if you have a real complaint the BBB in Stamford has lots of information on the company and details on 564 complaints over several years .

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