Symantec / subscription problems
My two-year Norton Antivirus subscription is about to expire in three days. I am having a resubscription problem, yet I am unable to contact Symantec via the links on their web site.
I recently received a credit card bill that lists an automatic subscription renewal for their software that I did not authorize. I was planning to use a different credit card than the one I used last time, and it is creating a problem. So unfortunately they already billed me, but the software I paid for did not load; also I was not ready to resubscribe until a day before my current subscription expires. I feel like they tricked me into resubscribing, and resubscribing earlier than I would have liked to. Not only that, but they billed the wrong credit card number, and gave me a one-year subscription when I was planning to buy another two-year subscription. What a mess!
Now I don't know if I should go ahead and do a subscription download from the Symantec web site or not. I am afraid that they will double bill me, and I won't be able to complain to them. All the links for free Symantec technical support do not work; when you click on them, nothing happens! I feel like I'm losing my mind! I guess my only recourse is to call their head office in Cupertino, a long-distance phone call from where I live; hopefully I can resolve the problem that way.
I think Symantec is really overstepping their bounds by automatically resubscribing their customers. They have billed me for a one-year subscription, but have failed to give me instructions on what to do next. I feel like I don't even have the satisfaction of subscribing when I wish to do so. If they really have faith in the quality of their product, why do they have to resort to trickery to force people to resubscribe? Also why do none of their free "contact us" links work?
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