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SWM Laboratories / ACAI Berry free trial

1 3007 Greene StreetHollywood, FL, United States Review updated:
Contact information:
Phone: 1-888-271-2458

I was scammed by the lure of the free trial offer. I was also charged on my credit card the full amount after receiving the "free" bottle. I noticed the charge while checking my bank statement and immediately called the customer service number. I talked to a phone rep who refused to let me speak to a supervisor, but gave me a cancelation number and told me to call back in 2 to 3 days to get my refund. I called numerous times and each time was told they could not transfer me to a supervisor and since they had "answered" my questions they were ending the call. I called a fourth time and was told by the phone jockey that he would transfer me to a supervisor but that I had to be put on hold. That was 60 minutes ago and I am still listening to the canned music. While being on hold I used my cell phone and acted like I was looking for a job. I was told they could take my information and pass it on, because they didn't work in the same building as the rest of the company. When pressed he admitted this was strange but that he only dealt with customer service. I then asked if there was a different phone number because every number I had tried brought me the same menu choices. Bottom Line: A TOTAL RIP-OFF. My name is Susan Johnson and you can contact me at colyerjo@aol.com

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Comments

  • St
      26th of May, 2009
    0 Votes

    I also ordered the free sample of aciberry. It took approximately 3 weeks to receive it. When I checked my bank statement, I found I had been charged the full amount of $87.13. I have called this company numerous times and keep getting a customer representative. They keep telling I can't get a refund because I did not cancel within 14 days. Yesterday, they told me they were sending my information to the refund department. I called back today and they said that I did not cancel my order within the 14 days. I am very, very angry. I filed a complaint online with the FL STATE ATTY GENERALS OFFICE. These peuple are ripping everone off!!!1111

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