Switch Media / Shockingly poor performance
Please take my word for this, I had the misfortune of dealing with a company called Switch Media in the UK, who said they specialized in web design. Initially they came across very professional but when it came to actually doing what they said the were a complete and utter disgrace. They would be on the phone and email very quickly when it came to stage payments but when it came to working on the site or fixing problems they would ignore phone calls, ignore follow up emails. They promised to build a basic enough site in 4 weeks. It has taken them about 14 weeks to build it. If this wasn't bad enough during these 14 weeks I have had to constantly chase them up to fix all sorts of basic errors on the site. They even launched the site with another companies contact details. To make matters worse in week 11 when the site wasn't even fully built and error strewn they again were on looking for final payment!!! Truly I cannot emphasis just how bad this company is to deal with. I also spoke to a colleague of mine who had a similar experience with them for Accenture. To sum up how they treat their customers, one of which I will never be again, the only support they have over the Christmas period is Sales and Billing. When I called over this period to complain about the fact customers credit cards couldn't be processed and they forgot to put in the recipient address for my products there was no technical support due back until 5th of Jan well no qualified technical support that could fix problems. They then of course try say a recipient address is an additional cost, they do this an awful lot, imagine asking for an ecommerce site and they forget to put in a place where customers can leave their address, as I asked them "When the order is Placed, where do I send the goods?" answer was "...ehh...that's an extra cost". Even then after the break I was ignored about 3 times and had to deal with a new individual altogether as the other ones were probably too embarrassed to talk to me. One word for www.switchmedia.co.uk - DISGRACE. Trust me stay away from this company.